| Author |
Thread: Nissan Pathfinder 01 - 6 Disc CD Changer - HELP |
    
New member Username: Thehog
Post Number: 1
Registered: Jul-06
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| Posted on Sunday, July 23, 2006 - 01:22 pm: |
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We have a Nissan Armada - EXPENSIVE ! .... and guess what.... the six CD changer has 6 cds in it and won eject any of them. I get three beeps When I press the eject button, or the CD select button. It won't even show the CD changer in the LCD instruction panel ... just 3 beeps.
You'd think they would have figured it out after 4 years ! !!! |
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Relevant Product Info
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New member Username: Thehog
Post Number: 2
Registered: Jul-06
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| Posted on Sunday, July 23, 2006 - 01:25 pm: |
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Interesting site here ..... from a previous post.
http://www.carstereohelp.com/stereoremoval.htm |
New member Username: Aca
Post Number: 4
Registered: Jul-06
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| Posted on Sunday, July 23, 2006 - 01:44 pm: |
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OK, so did anybody here used these guys "http://www.carstereohelp.com/stereoremoval.htm" to fix the CD changer and are they reliable? |
New member Username: Carioca_fl
Fort Lauderdale,
FL
USA
Post Number: 2
Registered: Mar-06
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| Posted on Sunday, July 23, 2006 - 10:38 pm: |
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Harley -do you know if your Armada has an Aux input in the front or in the rear? |
New member Username: Bzm
Post Number: 2
Registered: May-06
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| Posted on Sunday, July 23, 2006 - 10:49 pm: |
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This site has the instructions for removal without charge.
http://www.shareamemory.com/radio/pathfinder/ |
New member Username: Victor10
Post Number: 3
Registered: Jul-06
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| Posted on Sunday, July 23, 2006 - 11:23 pm: |
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Reho, I used the guy on Ebay two months ago. My CD changer is working perfectly right now.
http://cgi.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewItem%26item%3D8068343681%26& sspagename=STRK%3AMESE%3AIT%26 |
New member Username: Bekah
Post Number: 3
Registered: Jun-06
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| Posted on Monday, July 24, 2006 - 08:17 am: |
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Again, as I posted a couple weeks ago, I also used the ebay guy. I too can verify that they are perfectly legit. $170 bought/fixed me a unit that works like a charm now. And they shipped it back the same week I sent it. Very fast! Very reliable so far. Very nice and quick to respond to questions as well. Use them! |
New member Username: Renmot
Post Number: 1
Registered: Jul-06
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| Posted on Wednesday, July 26, 2006 - 01:09 am: |
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I have a Nissan Xterra and Nissan Frontier both 2001 models and at about 60k miles the CD player from the Frontier started with the ERR message and the Xterra the same, I called the dealer and they wanted 1,200 for the danm cd changer...I can believe that Nissan has not taken resposability for the sale of a huge problematic equipment. |
New member Username: Rnelson17
Post Number: 1
Registered: Jul-06
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| Posted on Thursday, July 27, 2006 - 04:04 pm: |
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Err2!! Aargh!! '01 Pathfinder w/67k miles on it. luckily, it's ejecting and accepting CD's as normal, it just click click clicks and no music. So glad to have found this forum. I will give a call to Darcars Nissan first and then send to Clarion if Nissan won't pony up the repair. Have a road trip coming up this summer, so i better get on this. Thanks to all for the info. |
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New member Username: George_p_burdell
Post Number: 2
Registered: Jul-06
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| Posted on Saturday, July 29, 2006 - 04:22 pm: |
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Those wondering about performance of the Bose speakers with an aftermarket replacement, relax. My new Sony sounds great. If anything the stereo separation seems better. |
New member Username: Sacfitz
El Dorado Hills,
CA
USA
Post Number: 1
Registered: Aug-06
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| Posted on Friday, August 04, 2006 - 04:18 pm: |
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Err2!! Aargh!! '01 Pathfinder w/62k miles on it (I'm sensing a pattern). I can load/unload CD's as normal, but no music and Err2 message. I am going to try my dealership, but am not optimistic. What I'm trying to clarify is:
1.Does Clarion still fix these? Yes, but only if you go to your dealer to send it in?
2. It appears the cost has gone up ~ $180?
3. Has anyone detailed a DIY fix to replace the cracked plastic drive? Can you even get the part? (it appears the removal of the changer is pretty straight forward)
Thanks to all who have posted, it's nice to know that we are not the only ones out there
SacFitz |
New member Username: Tkpath
Post Number: 2
Registered: Mar-06
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| Posted on Friday, August 04, 2006 - 05:00 pm: |
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Not the only ones?
If you use your CD changer, there is only, in essence, one category .. them that have and them that will. |
New member Username: Sacfitz
El Dorado Hills,
CA
USA
Post Number: 2
Registered: Aug-06
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| Posted on Friday, August 04, 2006 - 08:23 pm: |
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Can someone please post the description of service from Clarion. I'm trying to figure out what parts to order, and the last post that shows the parts used do not match what I find on the Clarion website. Here's their current parts list for the PN2302NA:
Description Part #
CD MECHANISM HBS498100T
FLEX/PC FROM FACE M/D 039148300
FRONT ESCUTCHEON 940788921
HARDWIRED DIN CONNECTOR 854760700
LAMP, PL401-PL404 017043304
LASER PICK UP 969000702
MOTOR, SPINDLE SMA175100
MOTOR, THREAD SMA176100
SERVICE MANUAL SMPN2302NA
SWITCH, DETECTOR 013740900
SWITCH, S401-S407 013630252
Thanks
SacFitz |
New member Username: Sacfitz
El Dorado Hills,
CA
USA
Post Number: 3
Registered: Aug-06
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| Posted on Monday, August 07, 2006 - 12:02 pm: |
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Any help out there from a fellow PF owner that has had their CD changer fixed at Clarion in the last few months?
Thanks
SacFitz |
New member Username: Wayenair
Groton,
Ct
Usa
Post Number: 1
Registered: Aug-06
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| Posted on Friday, August 11, 2006 - 01:59 am: |
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add one more. '01 PF 60,000 mi. thought the wife had broke it. she didn't. its a POS. lots of clicking, motors whirring, some beeping and a ERR 2 on the screen. took me about 5 min. to get it out and another 10 to open 'er up and get most of the cd's out. poped 'er back in and DAMNIT! i think i'm going to send it to the ebay guy. seems to be the cheapest route w/ satisfactory results. i was going to change everything to aftermarket,but i see that its pretty much a pain in the a** and i don't really want to spend alot to convert factory system. |
New member Username: Sacfitz
El Dorado Hills,
CA
USA
Post Number: 4
Registered: Aug-06
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| Posted on Friday, August 11, 2006 - 06:25 pm: |
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sorry to hear your plight Josh. You may also want to check with your Nissan dealer about sending it to Clarion directly. Earlier posts seem to suggest that the cost is similar to the Ebay folks but that Nissan may push the warranty out to 12 months.
Good luck
SacFitz |
New member Username: Hookssm
Post Number: 2
Registered: Jul-06
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| Posted on Saturday, August 12, 2006 - 10:35 am: |
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Got mine back from ebay guy with CD's in a bag and it works as promised. He turned it around in one day. |
New member Username: Ed6612
Encino,
CA
Post Number: 1
Registered: Aug-06
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| Posted on Monday, August 14, 2006 - 01:55 am: |
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I got the cursed Err2 on my 01 Pathfinder at 74k. Despite all advice could not get the issue resolved. After reading other user experiences with this issue, I removed the changer, tore it open by force, recovered my trapped CDs, threw the unit in the trash where it belongs (very complex inside, chasis suspended on rubber mounts, many moving parts, two magazines, no wonder it is fragile).
Next, purchased a brand new Pioneer DEH-P4800MP (with MP3/WMA playback) as well as the following items from Crutchfield:
Nissan Antenna Adapter - 12040NI10
OEM Amplifier Integration v.4 - 142C4NN03
PAC SWI-PS Pioneer steering remote adapter - 127SWIPS
Removed the stock head unit. After some wire matching/cutting, soldering resistors (needed for Nissan by the steering remote interface), adjusting the gain on the amp adapter, and programming the steering remote buttons I now have a working stereo that I am very happy with and is superior to the stock unit in every respect:
I can control the unit from the steering wheel using stock controls just as before although an IR remote was included with the new unit!
The sound quality is noticeably better (after tweaking the amp gain)
The new unit has AUX input and supports satellite radio and ipod integration (although I use neither)
I can store more music on a single WMA/MP3 disc than the 6 CDs in the old changer
...and of course the new unit is much more aesthetically pleasing to look at.
Everything above (player, adapters) cost me around $260. I performed the installation myself though.
Problem solved,
-Ed
Some Notes:
If purchasing from Crutchfield, dont buy the dash kit. To cover the changer hole in the dash get a plastic pocket from the dealer.
If installing with a steering remote adapter dont use any resistors over 2k ohm. This was not in the printed manual but was mentioned online. Caused me some headache with some buttons not being detected. |
New member Username: Cesaralfm
Post Number: 1
Registered: Aug-06
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| Posted on Monday, August 14, 2006 - 03:17 pm: |
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Hello everybody.
I'm from Mexico City and i'm having this problem again. I Love my path 01, but my cd changer broke last year with "Err2". I looked for help with no results. Dealer told me of a new changer for only $10,000 USD(!!!! ??? they must be insane). After solutions like that, i tought it was the end.
Finally i went on my own and took it off the path. I disassembled it ando found the problem. A tiny piece of plastic used to pick the CD1 slot was broken. I found the piece of plastic and I sticked with Kola glue and Calcium Carbon(carbonato de calcio). no more problems. 8 months of happy music.
Yesterday it failed again and now with some new topic because the laser mechanism is not moving. On wknd i'll try to fix it again. I'tell you what happened, wish me good luck.
Anyhow, Ed Levin, thanks a lot for your solution, no problem getting the pioneer unit in Mexico but the amplifier and the steering control, I don't know, and without the ampli, i don't think I can use the pioneer. I hope you can help me with this in case i cannot fix the changer.
cesaralfm@hotmail.com |
New member Username: Cesaralfm
Post Number: 3
Registered: Aug-06
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| Posted on Monday, August 14, 2006 - 06:19 pm: |
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Correction: New Cd changer from Nissan dealer in Mexico 1,000 USD. |
New member Username: Jiggyfly
Post Number: 1
Registered: Aug-06
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| Posted on Monday, August 14, 2006 - 10:18 pm: |
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I took care of my problems. I traded my 2001 Pathfinder for a Chevy Tahoe! Good luck everyone. |
New member Username: Macm
Phoenix,
Az
Usa
Post Number: 1
Registered: Aug-06
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| Posted on Tuesday, August 15, 2006 - 08:38 pm: |
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Have a 01 Pathfinder with the same problem. Second time it went out on err2, this time lost six discs. Cost to replace at dealer over $2000, cost to repair about $500. I would also be careful about using the re-set option of disconnecting battery. I did this, it shorted out the disc that reads the key in the ignition. Security system wouldn't let me start my car. Only dealer can fix by replacing the reader and re-programming security codes. That cost me $352. Made consumer complaint, didn't help. I have had it with Nissan, like the guy said. I will fix the problem by selling the Nissan and buying a Tahoe. No more Nissans for me. Quality and customer service stink. |
New member Username: Ed6612
Encino,
CA
Post Number: 2
Registered: Aug-06
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| Posted on Tuesday, August 15, 2006 - 10:04 pm: |
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Cesar: $1000+ is about what the dealer charges for the changer here in US, a complete ripoff.
The amplifier is made by Scosche, OEA-4. If you are interested you can get it from Crutchfield or maybe from another vendor, just search for it online. Same for steering control, made by Pacific Accessory Corp (www.pac-audio.com) can probaby find an OEM vendor. Crutchfield sells it for $60 and it is purely optional (comes with resistors and requires soldering skills). Antenna adapter is needed though to get Nissan's "diversifying" antenna working with a third-party stereo. No need to stick with Pioneer either, other brands should work fine.
Michael: Seems that you had it especially tough. Don't blame you for taking it out on Nissan (dealer charged me $175 just to reprogram the key one time) but aside from the radio, my Pathfinder has been solid/reliable as a rock. |
New member Username: Baldo2
Pasco,
WA
Post Number: 1
Registered: Aug-06
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| Posted on Wednesday, August 16, 2006 - 05:41 pm: |
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Me too, err2 on the CD player.
Not even going to try fixing it, I'm going with something aftermarket from Crutchfield. They have the steering wheel interface and the Bose amp interface. I've used them before and their customer service is OUTSTANDING. Seems the Bose/clarion changer is a POS.
Sure, the in-dash 6 CD changer would be nice to keep, but it's not worth the trouble for me to fix it only to have it break down the road.
I can get a double din CD/cassette head unit for $250, cheaper than that if I go with just a single din CD player.
Glad I found this forum, I don't feel like the only one with this issue. |
New member Username: Lcoytc3
Houston,
Tx
Usa
Post Number: 1
Registered: Aug-06
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| Posted on Saturday, August 19, 2006 - 12:43 pm: |
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Harley, I have the exact same problem on my 2005 armada. I have 41k so its out of warranty. Have you/how did you resolve it? |
New member Username: Noronin
Post Number: 1
Registered: Aug-06
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| Posted on Sunday, August 20, 2006 - 09:38 pm: |
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Glad I found this site. I thought I was the only one experiencing this problem - or so the service manager would have me think! I've had my vehicle since Nov 2000, and this is the third incident I've had with this Bose CD changer (the other two events being covered by warrantee). I don't want to lose the functionality of the remote buttons on the steering wheel. And my SUV will be 6 years old in 2 months. I guess I may as well go ahead and get a refurbished unit. But this has definitely left a sour taste in an otherwise happy marriage~~Unless we mention the dreaded Service Engine soon light!! But that is another post! |
New member Username: Steveo03
Post Number: 1
Registered: Aug-06
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| Posted on Monday, August 21, 2006 - 08:28 pm: |
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oh my goodness! i bought ny 02 pathfinder 1 month ago w/63k on it. took it on vac. and on the way back "ERR F3" pops up. it will load and eject the cd's fine. but it will not play any of them. PLEASE HELP!!! i cant afford to spend hundreds on getting it fixed. is there somethin you can do or buy for it. or can we all just SUE NISSAN AND BOSE.! LOL. |
New member Username: Sacfitz
El Dorado Hills,
CA
USA
Post Number: 5
Registered: Aug-06
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| Posted on Tuesday, August 22, 2006 - 04:00 pm: |
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Sorry to hear that you got the dreaded error Stephen. If you just bought the car from a dealership, perhaps they will fix it for you given the very short time of purchase. Otherwise, I would say your cheapest route is either the Ebay offer ~ $175, or replace it with the best CD player you can find at an Electronics store. Some other folks on here have purchased an adapter to use their Ipod, so that may be an alternative too.
Good luck |
Gold Member Username: Illuminator
USA
Post Number: 4433
Registered: Apr-05
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| Posted on Thursday, August 24, 2006 - 07:02 pm: |
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I think the better thing to do would be ditching the factory equipment and getting some nice aftermarket. |
New member Username: Steveo03
Post Number: 3
Registered: Aug-06
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| Posted on Sunday, August 27, 2006 - 07:54 pm: |
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So I called nissan just to see what they would say. And they told me they have never heard of a single prob. with these bose radios. I told the guy that was weird because I had been on several sites where there have been hundreds of other people with problems just like that. After I said that he asked for my information and he would have a supervisor call me back. So now I'm waiting on that call. Oh well nothin will probably come of it, but maybe i'll be able to let off some steam. |
New member Username: Ejohnson8192
Post Number: 1
Registered: Sep-06
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| Posted on Friday, September 01, 2006 - 10:44 pm: |
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Just got the dreaded err 2 on our Qx4 (the over priced sibling of the pathfinder). At best I expect to rescue the cd's and ditch the unit. |
New member Username: Jannaj
Phoenix
Post Number: 2
Registered: Sep-06
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| Posted on Sunday, September 03, 2006 - 11:27 pm: |
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TWICE!!! 2001 QX4, failed at 28K in Oct 2003, it was under warranty so the dealer replaced with "remanufactured". I just hit 57K this weekend and it failed again! With dad's assistance, we took it out of dash and took player apart (following instructions from Mark's post, Sunday, April 23, 2006 - 07:55 pm). We took CDS out and installed it back in dash, still not working! Augh!!! I e-mailed the e-bay guy and will be sending it to him. I think that is the best bet at this point. Janna |
New member Username: Nospam4cj
Wichita,
Kansas
USA
Post Number: 1
Registered: Sep-06
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| Posted on Friday, September 08, 2006 - 11:16 am: |
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After the following email was sent, I was contacted within 4 hours by Lanae Burton (Executive Specialist) from Nissan North America, 333 Commerce Street, Nashville, TN 37201. She is handling my file now. I will post the outcome here.
I also sent this information to http://www.milbergweiss.com/contact/reportafraud.aspx
Dear Nissan and Clarion representatives:
Over two years ago, I purchased a 2001 QX4. The QX4 was a great choice for us. We have enjoyed the features and have always enjoyed the Nissan trucks and cars we have owned over the years. The QX4 has only one flaw that we have found, and dealerships and consumer affairs do not acknowledge this problem. The problem is acknowledge quite freely among owners that post to online forums and has been named the “dreaded ERR2 problem.”
At the time of purchase, the factory installed Bose 6 disc changer made by Clarion did not work. Each time the CD player was turned on an ERR2 was displayed on the screen. I spoke to the local dealer, and found out that repair would cost over $500. At that time, I found a factory authorized shop Sound Repair that was able to repair the CD player for $350. After the repair, the CD changer worked for approximately 8 months then the problem returned. Unfortunately, the disc changer was not returned for repair immediately because the repair warranty had expired.
The Bose/Clarion 6 disc changer has since been sent (July 24, 2006) to Sewell Infiniti for factory repair. Justin Supak has been very helpful in keeping me informed of the actions of Clarion. I have recently contacted Infiniti Consumer Affairs regarding the problems with the factory CD changer. Mary Ann has opened file number XXXXXXX in my behalf. Mary Ann and Justin both have reported to me that a “Module A” is the problem when “Module B” is usually what is needed for the repair. I do not understand why a Technical Service Bulletin or Factory Recall has not been issued when I am told from reliable sources, at dealerships and Consumer Affairs, that parts are “usually” need for repair. “Usually” indicates to me that this incident is not the first. If the disc player was engineered and built properly by the OEM (Clarion), the unit would not need the “usual” repair. Any “usual” repairs should be handled in a Technical Service Bulletin or a Factory Recall if safety is a factor.
I would appreciate you taking a detailed look into this problem, as the solution may be the deciding factor on whether I, as a consumer, take further action, and whether an Infiniti/Nissan will be in our garage in the future. Please take this seriously, as I am looking forward to your reply.
Below are a few hyperlinks to forums of other consumers with the same problem with their 2001 Bose/Clarion CD changers:
http://forum.ecoustics.com/bbs/messages/4/137782.html
http://forum.ecoustics.com/bbs/messages/4/171690.html
http://forum.ecoustics.com/bbs/messages/4/187109.html
http://forum.ecoustics.com/bbs/messages/4/251048.html
http://www.nissan-infiniti-forum.com/cgi-bin/ultimatebb.cgi?/topic/49/28.html
http://www.automotivehelper.com/topic137327.htm
http://wwwboards.autoru/infiniti/696.html
http://www.automotiveforums.com/t156210.html
http://www.automotiveforums.com/vbulletin/t137327.html
Sincerely,
My name
My address
My city, state, zip, USA
Home: #
Work: #
Mobile: #
Fax: #
Pager: #
My email
My alternate email
My work email |
New member Username: Nospam4cj
Wichita,
Kansas
USA
Post Number: 2
Registered: Sep-06
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| Posted on Wednesday, September 13, 2006 - 09:00 am: |
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More correspondence from Nissan/Infiniti follows regarding the ERR2 problem.
Lanae,
After your call yesterday, I took a few minutes to search through my emails and read through my notes of the correspondence from contacts regarding the repair of my Clarion/Bose 6-disc player. I hope the following information is helpful the investigation:
The attached emails from Justin Supak at Infiniti-Parts (Sewell Infiniti) state the my 6-disc player is waiting on a Module A. Justin stated on the on a phone conversation that he is in contact with Clarion each day regarding repairs. Please contact Justin at 1-877-655-0010, and he will give you his contact at Clarion he is in contact with each day. A few days after speaking to Mary Ann with Infiniti Consumer Affairs on the phone regarding the quality issue of the 6-disc player and slow repair, Mary Ann called back to state my 6-disc changer is waiting on a Module A. Neither Justin or Mary Ann stated this part is on back-order or even acknowledged any quality issue with the Clarion 6-disc player. Both Justin and Mary Ann did not sound confident that the module A is still being produced.
As I have stated before in the previous email, this is the second time the Clarion 6-disc changer has been sent in for repair. The ERR2 problem that I am experiencing along with numerous other consumers should be addressed as a quality issue with Clarion. The Quality Control department of Nissan needs to know about the other numerous cases of 2001 Clarion/Bose 6-disc players.
Sincerely,
Carl Jeffery Jones |
New member Username: Nospam4cj
Wichita,
Kansas
USA
Post Number: 3
Registered: Sep-06
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| Posted on Thursday, September 14, 2006 - 12:31 pm: |
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Justin Supak called me at work in the afternoon. He stated that he has been getting calls from consumer affairs and Clarion. He restated that the 6-disc player has a bad Module A, and the Module A has not been found. He never stated this part is on backorder or if Clarion will be able to repair it. He asked what type of resolution I was looking for at this point. I told him that I still want my 6-disc player fixed, and I am trying to get Nissan/Infiniti and Clarion to issue a TSB and refund the money all the consumers have spent on repairing these units. I also said that repairing the plastic gears with stronger Teflon gears would most likely correct the problem from reoccurring. At this point Justin said that would put many people out of a job. Justin pointed out a very striking point regarding the jobs that Clarion is supporting by not providing quality parts. Clarion makes money selling the replacement parts, and the repair shop (Nissan/Infiniti dealer) adds fees for installation or handling. In the end, the consumer pays for it all.
When a consumer buys a product, they expect the product to work and any engineering defects to be corrected by a recall and corrected for free. Clarion seems to continue to produce a lower than standard refurbished 6-disc player for the Nissan/Infiniti Bose audio systems, and other consumers have just had the 6-disc changer repaired numerous times before going to an aftermarket unit. The jobs this problem has created are jobs that should be eliminated. If an aftermarket stereo system experienced these problems, no consumer would buy their product again. Apparently, Nissan/Infiniti is not concerned about this issue; otherwise, a TSB and recall would have been issue a couple of years ago when the first problems started occurring.
Since, this problem is not being taken very seriously; I have now moved to the next step and filed a claim with the Better Business Bureau. With only a small amount of investigation the BBB should find a good solution to the problem. I suggest everyone still viewing this post to file a claim with the BBB, email the Nissan representatives listed above as well as the Nissan executives listed on the website http://www.nissanusa.com/about/corporate_info/biographies.html (i.e. carlos.ghosn@nissan-usa.com), and call consumer affairs (Nissan 1.800.662.6200 or Infiniti 1.800.647.7261). |
New member Username: Jwd4usc
Post Number: 2
Registered: May-06
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| Posted on Friday, September 15, 2006 - 09:05 am: |
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I just sent Carlos an email and filed my claim with the BBB. We must all act together if we want to see some action. Thanks for posting the info CJJ. |
New member Username: Mattwatson
Dallas,
TX
Post Number: 1
Registered: Sep-06
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| Posted on Friday, September 15, 2006 - 12:43 pm: |
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Here is a tip for you guys in Texas. I, like the rest of you, just got the ERR2 on my 2001 Infiniti QX4. I'm considering myself lucky since I have just over 79,000 miles and many of you received the error much earlier. Anyway, Sewell Infiniti in Dallas wanted to charge $480 to repair my 6-disc CD changer. They offer a 1 year warranty on the repair. (I do not have an extended warranty since the car has been awesome, needing nothing but regular maintenance)
It never hurts to ask, so I asked the Sewell service representative how they were going to fix it and they said they send it to someone here in the Dallas area. I asked them for their name and number, and they gave it to me...
Factory Repair Services is in Richardson, TX - (972) 690-8115. They are going to remove the CD player, repair it, and re-install for $200-$300 depending on what is actually wrong. They also are offering a 1 year warranty.
I appreciate all the comments that were sent in, but I had a difficult time finding a solution on this post, other than the aftermarket products, so hopefully those of you in the Dallas/Ft. Worth area will be able to take advantage of this, and perhaps those of you in other cities can just ask where the dealer is sending the stereos!
If for some reason, after the repair is done, there is a need for an update on Factory Repair Services, I’ll be sure to do so… |
New member Username: Nospam4cj
Wichita,
Kansas
USA
Post Number: 4
Registered: Sep-06
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| Posted on Monday, September 18, 2006 - 11:28 am: |
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I received my repaired 6 disc changer on Saturday. Justin Supak was nice enough to have it insured for $2000 and require a adult signature for acceptance. I installed the disc player, and it worked as expected. I am currently waiting for a contact from the BBB on my claim. Friday, I took a few moments to do a quick investigation of the previous owner. From a Jackie Cooper Imports repair envoice, the 6-disc changer had to be repaired time before 4000 miles. I left a message with the previous owner to discuss my claim with the BBB. I am looking forward to the call to discuss the problem with the him.
More to come... |
New member Username: Nospam4cj
Wichita,
Kansas
USA
Post Number: 5
Registered: Sep-06
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| Posted on Monday, September 18, 2006 - 02:14 pm: |
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I just hung up the phone a few minutes ago with Lanae Burton from Nissan North America. She explained the story of why it too my 6-disc changer such a long time to be repaired. I can email the details to individuals, but I don't think anyone here wants to know.
I thanked Lanae for her help in expiditing the repair then told her that I have filed a case with the Better Business Bureau for the poor quality of the parts of the Clarion 6-disc changer. An executive summary summary will be sent out to everyone that received my email, maybe something will be added regarding my case with the BBB. |
New member Username: Nospam4cj
Wichita,
Kansas
USA
Post Number: 7
Registered: Sep-06
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| Posted on Monday, September 18, 2006 - 05:05 pm: |
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Justin Supak from Infiniti-Parts called to make sure that I received my repaired 6-disc changer. I thanked him for calling and told him I picked it up on Saturday and installed it. It works fine. I thanked him again and we ended he conversation.
Now, I am only waiting for the call from the BBB. I am sure they have to do some investigation into the Err2 issue first. |
New member Username: Nospam4cj
Wichita,
Kansas
USA
Post Number: 8
Registered: Sep-06
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| Posted on Monday, September 18, 2006 - 07:32 pm: |
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I just received a call from the previous owner of the QX4. He was helpful and told me that his wife had problems with the CD player. It would not eject one disc the first time. It was repaired under warrenty. The next time it would not eject any disc. |
New member Username: Mattwatson
Dallas,
TX
Post Number: 2
Registered: Sep-06
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| Posted on Tuesday, September 19, 2006 - 05:09 pm: |
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Here is my follow-up to my post from Sept. 6. I had an 11am appointment with Factory Repair Service in Richardson, Texas (972) 690-8115. Dale pulled the stereo out and told me what typically goes wrong with the CD player. He asked me if I could come back at 2:30pm today. At 12:30 (an hour and one-half later) he called to say that it was ready. Went back up to their shop and he reinstalled the stereo. It works like new! They provide a one year warranty, and the total cost was just shy of $308. If any of you are remotely close to Dallas, TX, I highly recommend using them... |
New member Username: Victor10
Post Number: 4
Registered: Jul-06
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| Posted on Wednesday, September 20, 2006 - 03:36 am: |
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I used the Ebay guy(xw1600) two months ago cost me only $170. Tha CD works great. |
New member Username: Nospam4cj
Wichita,
Kansas
USA
Post Number: 9
Registered: Sep-06
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| Posted on Wednesday, September 20, 2006 - 08:28 am: |
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After I bought the service manual for the Clarion unit, I found the problem is truly easy to fix. The gears that continue to break are plastic which will get brittle over time or strip out. Clarion is using plastic gears that are known to break during normal usage; this is poor engineering on Clarion's part. If the gears were made of something stronger such as Teflon® gears would remedy the problem for good.
My 6-disc changer was sent to Infiniti-Parts ($180) and uses Factory Repair Services (FRS) in Richardson, TX. FRS buys their parts from Pacific Coast Parts. You can buy the parts and repair the CD player yourself much cheaper.
If anyone is tried of having the 6-disc changer repaired every year or so, please join me in filing a claim with the Better Business Bureau, send a letter to the executives on Nissan-USA's website, and speak to Consumer Affairs about your problem. |
New member Username: Walstib
Post Number: 2
Registered: |
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