Big Samsung DLP Problem, please help.

Bronze Member

Username: Marshcat

United States

Post Number: 15
Registered: Dec-06

Posted on Tuesday, January 30, 2007 - 07:19 pm:

Let me put it this way...I need to transport my TV.

I only have a station wagon.

How should I do that without breaking it?

Barry Watzman

Bronze Member

Username: Potentialjvcowner

Post Number: 42
Registered: Sep-06

Posted on Tuesday, January 30, 2007 - 08:15 pm:

You might have to accept the fact that it's just as impossible to safely transport it in a station wagon as it would be to transport it in a volkswagen. But if you have to lie it down, lie it on it's back, not it's front.

anthony

Bronze Member

Username: Ajd6c8

Post Number: 12
Registered: Dec-06

Posted on Thursday, February 01, 2007 - 01:13 am:

rent a uhaul cargo van for 19.99. Problem solved.

Bronze Member

Username: Marshcat

United States

Post Number: 16
Registered: Dec-06

Posted on Thursday, February 01, 2007 - 10:57 am:

Hmmmmm, lets see.

Drive 30 minutes to U-haul place.

Pay $20 and $0.50 per mile for a total of 80 miles.

Add on insurance too.

oh, and I have to buy gas.

Will end up being like $80

not an option.

Kumar Shah

Bronze Member

Username: Kumar_shah

New York, NY
United States

Post Number: 14
Registered: Aug-06

Posted on Thursday, February 01, 2007 - 11:25 am:

Guys:

Should we be wasting each other's time and dumbing down this board with discussions about what vehicle to transport a TV, the cost of renting U-Hauls etc. I for one get nothing out of trivia like this.

Others, please tell us if you agree with me. If not, I will accept that the rest of you find posts like this of use and leave this board.

Gold Member

Username: Fyi

Dallas, Texas

Post Number: 1025
Registered: May-05

Posted on Friday, February 02, 2007 - 09:09 am:

Life's too short to sweat the small stuff. BTW...it's all small stuff.

These sets are not unlike a refrigerator when it comes to service. They should be serviced in the home for about $60 per hour. The mirror box and the UHP Mercury lamp are fragile enough without a wagon ride.

Samsung will make it right, Dan. Just be nice, but firm. They do reimburse expenses.

Bronze Member

Username: Marshcat

United States

Post Number: 17
Registered: Dec-06

Posted on Friday, February 02, 2007 - 09:14 am:

FYE, thank you so much. Finally...a straight answer.

I will definetely pay $60. I just hope that they don't charge more.

I am going to give them call today and see if they can come on Monday. Monday is the first day I have off work in a long time.

Richard Watts

New member

Username: Richard_watts

Dallas, Texas
USA

Post Number: 1
Registered: Feb-07

Posted on Tuesday, February 06, 2007 - 05:00 pm:

Dear FYI...
I purchased a Samsung DLP HL-6167W in Sept of 05. Just a few months out of warranty, a 2-inch black line has appeared on the left side of the screen. It's always there even in the 4:3 mode. When the 4:3 mode has both sides blacked out due to NOT being a HD signal, IF the screen goes to grey scale (example: between commercials) you can still see the 2-inch vertical line. ON HD signals, the line is still there, but you can see the signal behind it somewhat. No one has any ideas, YET....any assistance or ideas?

Thanks

Richard Watts
Dallas, Texas

Frank Garbarino

New member

Username: Frank_g

Denville, NJ
US

Post Number: 1
Registered: Feb-07

Posted on Tuesday, February 06, 2007 - 08:40 pm:

Hi I have a hln5065w samsung, when I turn it on the lamp light blinks for about 20 seconds then goes out and all I have is sound no picture. Does anyone have any ideas on the problem?

thanks
Frank

Gold Member

Username: Fyi

Dallas, Texas

Post Number: 1030
Registered: May-05

Posted on Thursday, February 08, 2007 - 10:37 pm:

Richard,

Read this thread.

http://forum.ecoustics.com/bbs/messages/2/295015.html

Frank,

It's either the lamp or the ballast.
Try your spare lamp first.

Uncle Business

New member

Username: Uncleb20

Post Number: 1
Registered: Feb-07

Posted on Thursday, February 15, 2007 - 10:15 am:

The color wheel on my HLN507W has gone out at 3 yrs 2 months. Samsung was no help. But before replacing it, I wanted to determine how many hours are on my lamp. How can I find it?

Gold Member

Username: Fyi

Dallas, Texas

Post Number: 1037
Registered: May-05

Posted on Thursday, February 15, 2007 - 10:35 pm:

It's in the service mode.

With tv off...on the remote...

push Mute, 1, 8, 2, Power

set comes on with SM menu screen 1

using arrows...arrow down to Option and press enter.

up comes screen 2

lamp hours and reset are there.

Be careful! Left and right arrows change things!

Press Menu to go back a screen.

Power off and back on quickly to exit the SM and watch.

http://www.jangro.com/a/2006/07/24/samsung-dlp-replace-color-wheel/

www.samsungparts.com

******************************************************************************** **************

Richard Watts

New member

Username: Richard_watts

Dallas, Texas
USA

Post Number: 2
Registered: Feb-07

Posted on Wednesday, February 21, 2007 - 09:49 pm:

Dear FYI..

I read your article with great interest. I then called SAMSUNG and got to a customer service person. I explained about the 2" dark bar and that it was a known problem. With that, he asked that I copy my original reciept, warrantly papers, etc. I scaned them in, sent them to his eMail address with the information in JPEG's. It's only been a week, but NO RETURN call yet. Perhaps they take a while.

Thanks
Richard

Rick Watt

New member

Username: Rickwatt

Post Number: 3
Registered: Jan-07

Posted on Wednesday, February 21, 2007 - 09:58 pm:

I'd give them a call back. Mine was out of warranty by a week or so, but they extended it for 90 days. The Samsung tech was aware of the problem and ended up replacing the bad part, along with the lamp and the fan. Excellent service.

eric Gagnon

New member

Username: Spad

Post Number: 1
Registered: Feb-07

Posted on Wednesday, February 21, 2007 - 11:16 pm:

Hi, i got an HLN5065w... bought in oct 2003. 6 month later, i had the DMD drive changed (part 85777418), then in 2005, a color wheel...

Now, after switching the tv on, i got only sound... then after a few on/off and the power cable off, i got the 3 dreaded blinking light!

Fortunatly, i got the 5 year warranty... but i'm starting to be tired of all those repairs and the loud sound of the color wheel!

After 3 repair, i think i got a bad set... Can Samsung do something about that? Are the new color wheel part silent? I paid 6000$ for that set, including ext warranty and taxes...

I'm very tired of that set, are the new Samsun models much better?

Thanks

eric Gagnon

New member

Username: Spad

Post Number: 2
Registered: Feb-07

Posted on Wednesday, February 21, 2007 - 11:17 pm:

Gold Member

Username: Fyi

Dallas, Texas

Post Number: 1039
Registered: May-05

Posted on Thursday, February 22, 2007 - 07:16 am:

$6000? OMG!

The "N" was a second generation 720P DLP model...(prototype).
DLP has evolved to 1080P generation 8. Much better!
There's even an LED model! (no lamp, no color wheel)

The good news is that you bought the warranty.

It doesn't hurt to ask Samsung for a replacement. With persistence you may succeed.

eric Gagnon

New member

Username: Spad

Post Number: 3
Registered: Feb-07

Posted on Thursday, February 22, 2007 - 04:32 pm:

Wow... I just love Samsung customer service. After complaining about the 3 repairs i had on my tv(waiting time always 2weeks and once 2.5 months for the repairs) ... The person told me she couldn't help, i asked to speak to someone who know the problems with that model, but guess what? She hung up on me!!! WOW, great samsung service. Then i called back, the new person told me she would look into my problem... i was put on hold... after 10 min, i was flushed again!

I not sure about what to next... should i go beserk vs Samsung and post picture of this tv thrown out of my window and post comments of that bad experience with them on a spe... don't know, it seems Samsung doesn't support their products and they seem to don't care about their clients!

New member

Username: Irishgal

Post Number: 1
Registered: Feb-07

Posted on Friday, February 23, 2007 - 02:33 pm:

I need advice please!

Bought a fabulous Samsung HLR5067 50"DLP about a year and a half ago. It was a huge splurge at $2,200. I really hate to admit it, but I love it. It is just beautiful, but recently all the channels turned green, other than the HD channels. I can only watch HD channels now.

My local Samsung tech (great guy, really) sadly told me that I need a new digital board to the tune of almost $700. The part alone is $460.

From the posts above I can see that the digital boards for some of the Samsung models continually have problems.

Samsung has agreed to look over my info. (original receipt and tech's diagnosis), but has made no promises. I am barely out of warranty. I will hear from them in 3-5 days.

Does anyone (FYI?) think my model is a lemon(digital board-wise)? If Samsung does not help me with repair, is my money better spent buying a less troublesome and less expensive brand and model rather than repair? Like everyone else here, I do not have $700 extra to repair a digital board every couple of years and just need some guidance.

Any insight is very much appreciated. Thanks!

D Schafer

New member

Username: Schafari

Post Number: 1
Registered: Feb-07

Posted on Saturday, February 24, 2007 - 10:25 am:

Great forum. I have a problem with my Samsung DLP HLP5063W. The picture now shows psychedelic red splotches on the screen. It is red wierd pixcels that are especially in spots where there are dark colors. It doesn't really effect light colors. It is on all inputs. It is on the screen even on sources that have no inputs. I am the original owner.

FYI, please help. What does this sound like?

Gold Member

Username: Fyi

Dallas, Texas

Post Number: 1040
Registered: May-05

Posted on Saturday, February 24, 2007 - 12:41 pm:

Well Katherine,

I predict Samsung will extend your warranty for 90 days and replace your board. When you mass produce electronics there will be some run errors. Most likely, everything will be fine with the new one.

D,

That's a new one!

Samsung R & D may be very interested in knowing what that is too. Call'em up and plead your case. Get past the first SR's. Be polite, but firm. Persistent is often rewarded.

New member

Username: Irishgal

Post Number: 2
Registered: Feb-07

Posted on Saturday, February 24, 2007 - 04:47 pm:

Thank you, FYI.

I will follow up soon.

New member

Username: Schafari

Post Number: 2
Registered: Feb-07

Posted on Sunday, February 25, 2007 - 12:46 pm:

My color problem on my HLP5063W continues. In fact, now I am also getting light green spots on flesh colored peoples faces. The red splotches still is on almost all areas that are shadows and dark. I tried to take a picture and have attached it. Please help. Upload

New member

Username: Schafari

Post Number: 3
Registered: Feb-07

Posted on Sunday, February 25, 2007 - 12:54 pm:

The color problem I am having also effects the actual TV menu, and screen with no inputs or outputs attached. Even switching to an input that is supposed to be a black background gives a red freaky backgournd. The menus for the TV have a red tint and pixelatted.

The other odd thing, is that if I adjust the color weakness setting for red or green, it visibily changes the picture. However, if I change the blue slider, I really can't see any difference at all.

In an attempt to solve, I have removed the lower back cover and see nothing odd. I carefully vaccummed all dust, etc. When I did this, the TV was unplugged of course. When I plugged it back in, the TV was fine. . .for about five hours. . .now it is back to the funky colors again.

The TV is mint, and i am the original owner. It was one of the of very first "P" series as I was on a long waiting list at a local HiFi store.

New member

Username: Schafari

Post Number: 4
Registered: Feb-07

Posted on Monday, February 26, 2007 - 06:32 pm:

Ok, I called Samsung and am going to get the TV diagnosed. Agent was very nice and helpful. Asked for original receipt which I am faxing.

FYI, I think the prompts have changed to 4, 1, 1, 1.

Larry Hawkins

New member

Username: Lhdgo

Durango, CO

Post Number: 1
Registered: Feb-07

Posted on Monday, February 26, 2007 - 10:58 pm:

I have read many posts but have not seen my problem.I have a dreaded N series. Bought new Dec 2003. Have replaced bulb twice, main cooling fan and the color wheel. Nearest service is 175 miles and two mountain pases away. After he replaced the first bulb(warranty, six weeks later)he did not get back to me when the fan went out. I replaced it myself. Then the color wheel went. I downloaded the instructions from your site and fixed that (six months ago.) About a week ago, the set went black then off with the three lites blinking. I replaced the bulb with my spare, nothing. I put the other bulb in and it came back on. Worked a few days and then shut down again. I unplugged it and plugged it back in. On the second try it worked and stayed on for 10 hours. That was yesterday. Today I turned it on it it worked about 15 minutes and now it will stay on. The fan and light come on and then black,shut down and blinking lights. Is this the end? I have no patientence for customer service.

New member

Username: Wardoed

Post Number: 1
Registered: Feb-07

Posted on Monday, February 26, 2007 - 11:24 pm:

I have found the information here more useful than talking to Samsung as of late.
I own a Samsung DLP HLP5063W and for the past few months, it has been randomly shutting off. I have taken off the panels and cleaned everythig I could think of cleaning (although it was already really clean, I did it anyways) and it has not helped. Can anyone suggest anything else I could do? Also, does anyone know where someone could purchase a service console to plug into the back and pull the error codes?

Thanks for any help!

Gold Member

Username: Fyi

Dallas, Texas

Post Number: 1044
Registered: May-05

Posted on Tuesday, February 27, 2007 - 09:16 am:

DS,

That's a real strange one.
I bet they replace the light engine.

Larry,

It's either the lamp hatch door circuit, the ballast or the digital board. You have had enough problems to warrant a replacement if you have the patience and persistence.

Ed,

I've had several techs in my home servicing earlier DLP models, yours included. None have had laptops or diagnostic test sets. These guys are part swappers.

It could be the lamp, the lamp hatch shut-off circuit, the ballast, or the digital board. All have caused the shut off condition. The lamp and hatch door are two things worth trying yourself. I'd let a tech do the expensive part swapping.

Larry Hawkins

New member

Username: Lhdgo

Durango, CO

Post Number: 2
Registered: Feb-07

Posted on Tuesday, February 27, 2007 - 11:16 am:

FYI.
Is there an address where I can send a registered letter? I
have this temper thing that would drive me crazy(er) waiting on the phone. Has
anyone thought of a class action lawsuit? I would be up for starting one.
Thank you for your time and help.
Larry

Rick Watt

New member

Username: Rickwatt

Post Number: 4
Registered: Jan-07

Posted on Tuesday, February 27, 2007 - 11:26 am:

Yeah, that's what we need - a class action lawsuit. The lawyers make a ton of $$ and the consumer gets $10 or a free CD.

But, I certainly understand your frustration. As FYI has mentioned, be polite but firm. I've had great luck with their customer service, as have many other people. Keep trying until you get someone that will help.

Larry Hawkins

New member

Username: Lhdgo

Durango, CO

Post Number: 3
Registered: Feb-07

Posted on Tuesday, February 27, 2007 - 01:25 pm:

O K Rick, you are right. I will try to deal with them. Thanks for the help.

New member

Username: Irishgal

Post Number: 3
Registered: Feb-07

Posted on Wednesday, March 07, 2007 - 04:08 pm:

Just wanted FYI and everyone here to know that Samsung just agreed to pay for the cost of the part ($470) for my repair, despite my being out of warranty for a few months. FYI was right once again! Thanks FYI! Sadly, I will need to pay for the labor ($210-yikes!) myself, but I do appreciate Samsung's and FYI's help.

I did have to hold on the phone for close to 40 minutes as Samsung's Executive Customer Care was extremely busy, but the rep in the Executive Customer Care was quite nice and was really willing to help me. It was a really good experience.

I will update everyone once my TV is repaired to let you know how it looks. Hopefully, it will be back to the way it was! Thanks FYI and eCoustics for this forum and advice. I really appreciate it!

Shelley

New member

Username: Fortmac

Fort McMurray, AB
Canada

Post Number: 1
Registered: Mar-07

Posted on Wednesday, March 07, 2007 - 07:19 pm:

I just read Raymond Bearden's post. We have a Samsung HL-R5078W DLP with the same problem. A 3 inch shadow on the left hand side of the tv running from the top to the bottom of the screen. I contacted Samsung about 3 weeks ago when the problem started and they said that they never heard of anything like I was explaining and my warranty had expired four months ago anyway so it wouldn't be covered. I wasn't very happy with the fact that my 1 year 4 month old tv was needing repair 4 months after the warranty was us up so I snooped around the internet and found a forum at www.avsforum.com/avs-vb/printthread.php?t=758625. I discovered that there are many Samsung owners with the same problem. It seems that the light tunnel has four small mirrors in it and two are attached with two sided tape and the tape doesn't hold. Seems like something that shouldn't happen to a tv that we paid over $4000 for. I expected a quality tv for that price and at the very least a company that would stand behind the products it sells. Needless to say I called Samsung back thinking that if they know they are having a problem with their tv's they should be correcting the problem. WRONG!! The office of the president for Samsung has closed my case file because my warranty has expired. Customer service is not a high priority for these guys. I am going to continue to fight with Samsung to get this problem fixed. We will never buy another Samsung product again. If you are having this same problem visit the forum I mentioned above it has alot of good info on it.

David G

New member

Username: David_g99352

Post Number: 5
Registered: Jan-07

Posted on Friday, March 09, 2007 - 10:47 am:

Just came across this forum --- excellent info!!

HLP-5063W odd problem:
It will turn **ON** all by itself, usually at nite or when we are away from home. To go along with this, the VOLUME display will intermittently flash on and off with no input from the remote control, and even turn itself down to the "0" level. (I have gone so far as to deactive all remote controls, to no avail).

Before I call out a service rep (not under warranty) I would like to see if anyone here has an idea as to what is causing my probs.

FWIW --- The bulb has about 5,600 hrs on it and is starting to display symptoms of dying out. I plan to open the unit up the weekend and do a thorough cleaning as has been suggested here.

Thanks for any help on this.

David G

Rob M

New member

Username: Rob1110

Post Number: 1
Registered: Mar-07

Posted on Saturday, March 10, 2007 - 09:07 am:

Ed,

I own the 6163 and I am having the problem you described. I will probably try replacing the lamp (set is 2 years old). I will write back with my results. Please write back with yours if you solve the problem.

Rob

Derek Girvin

New member

Username: Girvin

DFW, TX

Post Number: 1
Registered: Mar-07

Posted on Sunday, March 11, 2007 - 11:23 pm:

I have Samsung HLN617W purchased in April 03. Way out of warranty! Replaced the screaming banshee color wheel in Dec 04. Currently on the 3rd bulb (4 months old).

Watching TV tonight heard a loud pop and the picture went white and then black and the blinking lights started. After letting it sit and cool down, inspected the bulb and it looked fine so I reinstalled the bulb and turned the TV back on. Now I have a black & white image (with greys) and a loud low pitch hum when I turn on the set. I do hear the fan on the bulb and that sounds normal/okay. When I turn the set off the low pitch hum goes away with the picture and the cooling fan continues to run as normal. I haven't left it on long enough to see what else might happen. Any idea as to what this problem might be? And what I can expect in repair costs? I've been thinking of upgrading and this might just be the time.

Barry Watzman

Bronze Member

Username: Potentialjvcowner

Post Number: 63
Registered: Sep-06

Posted on Monday, March 12, 2007 - 01:45 am:

Well, I don't think it's the bulb. As to what's wrong, no idea. As to cost, my guess is "expensive". I bought a 4-year service contract with my JVC set, and I'm glad I did (although it only covers one lamp).

Bronze Member

Username: Marshcat

United States

Post Number: 18
Registered: Dec-06

Posted on Monday, March 12, 2007 - 05:24 pm:

Well...I am having it diagnosed tomorrow.

$75 for them to pick it up and return it and $30 to diagnose.

However, I have noticed something very interesting. The main lamp fan will not turn unless I flick it like an airplane propeller. If I don't flick it the TV turns off very quickly. Otherwise, it takes a little bit longer to turn off with its frozen error.

Also, the fan does not look like it is spinning that fast. Could the fan be a problem? Could a replacement fan stop the overheating and fix the TV?

Or is it definitely the digital board? Is there any way to check by cooling it from an external source?

The Samsung fans are $50!

Also, the executive customer care representative gave me their direct phone number and fax number. I am supposed to fax the tech's diagnosis to them. However, I accidentally lost the numbers. I could call them back and get the fax, but that would be a big hassle.

If anyone has those numbers, I would really appreciate it if you could PM them to me.

Bronze Member

Username: Marshcat

United States

Post Number: 19
Registered: Dec-06

Posted on Wednesday, March 14, 2007 - 05:52 pm:

OK. I just got a call from the repair place.

They told me that the problem is the light engine!!

I believe that they are wrong, but what can I do?

Do I still have a case with Samsung or am I out $120 for the diagnosis?

New member

Username: Irishgal

Post Number: 4
Registered: Feb-07

Posted on Wednesday, March 14, 2007 - 07:02 pm:

Just wanted to follow up with FYI and all. My Samsung HDTV DLP 5067 was repaired today--it was indeed the Digital Board. It is now working great. Samsung paid for the part and I paid labor ($210-yikes!)

My tech told me that in over 400 service calls for Samsung, he had never seen my problem before, so that was reassuring. He also told me that he thought that Samsung was a great company--and that they "worked with customers". I couldn't agree more. I am really pleased that they helped me by paying for the part, despite the fact I was out of warranty.

I echo FYI's advice to ask for help from Samsung and that in most reasonable cases, they are really willing to work with their customers. Just get to the Executive Customer Care area and explain politely.

Thanks again to FYI for your advice--you are an extremely valuable source in this forum.

James

New member

Username: Jamesyeon

Post Number: 1
Registered: Mar-07

Posted on Friday, March 16, 2007 - 05:55 pm:

Hi Dan,
Can you let me know the executive customer care direct phone number?
Tier 1 support guy does not want to forward my call to them.
Thanks,

D Santos

New member

Username: 60adante

Post Number: 7
Registered: Feb-07

Posted on Friday, March 16, 2007 - 11:28 pm:

Dan Sheiner:

Fax number for the Samsung Executive Care is 973-529-0379.

Robert

New member

Username: Bob07

Post Number: 1
Registered: Mar-07

Posted on Sunday, March 18, 2007 - 12:32 am:

FYI,

Add me to the list of Samsung customers with "flashing white lights" my set is about 2.5 yrs. In your previous posting, you mentioned it is time to call Samsung and press the issue for a new DMD board. Can I assume a replacement to a loyal customer at no cost?

Thanks,
BOB

James

New member

Username: Jamesyeon

Post Number: 2
Registered: Mar-07

Posted on Sunday, March 18, 2007 - 12:48 am:

Thanks Dan,
I'll call Samsung again at Monday morning.
My DLP is HLN617W and only two years old.
I already spent $165 for new lamp and $95 for local samsung technician's house call. He called me today and said DMD board price is $500 part only and labor cost would be $380! OMG

thoban

New member

Username: Thoban

Post Number: 1
Registered: Mar-07

Posted on Sunday, March 18, 2007 - 01:18 am:

It appears I am having a very similar problem with my DLP as the one "DS" posted February 25; however, only the top half of my DLP is affected.

I have a Samsung HL-R4266W. Does anyone have any suggestions or a diagnosis? Any help is much appreciated.

Thanks!