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Thread: Archive through March 10, 2008 |
    
Bronze Member Username: Evab
Post Number: 23
Registered: Nov-07
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| Posted on Thursday, January 03, 2008 - 12:17 pm: |
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C
Mine is the lemon picture or yellow stain
My Advice is being patient it took me three and a half months for a resolution.
Write your letters follow procedure, be polite. Sony will work with you.
I received a call yesterday from Randall executive customer affairs; I have been offered a year warranty, a new optical block that Sony will reimburse me for. I pay for labor. Sony pays for the part. This I can do.
Randall has been the nicest person I have spoke with from Sony; he also seems to be the only person that understands three thousand dollars is a lot of money.
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New member Username: Boxermom
Louisiana
Post Number: 9
Registered: Oct-07
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| Posted on Thursday, January 03, 2008 - 08:23 pm: |
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Well, we received our replacement tv today and they hauled away the old one. HOW NICE it is to watch without any blobs, haze , or blue strobe lights!
We are pleased with how first Philip, then Hank handled eveything. |
New member Username: Gene_mohr
Martinez,
GA
USA
Post Number: 3
Registered: Dec-07
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| Posted on Friday, January 04, 2008 - 08:03 am: |
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Becky L, congrats on your new TV. I spoke with Hank last week and our local Sony Svc Center. Amanda at STV SVC called and said they were ordering the part(I hope it is both the optical block and the updated board) and will call for a pickup date to take the TV to the shop and verify the problem. Then they will fix it and I guess Sony will reimburse them. I am going to call Hank today to let him know that the process has begun.
I must say that Philip and Hank have helped to restore my faith in Sony's customer service. |
New member Username: Recky
Post Number: 3
Registered: Dec-07
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| Posted on Friday, January 04, 2008 - 11:03 am: |
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I've been back chair monitoring this message board since Nov-07 due to similar problems I encounter with my KF-50WE610. We'll after the blue blog had grown to consume the center half of the screen & also developed a horizontal blue line across the bottom of the screen I decided to open the TV see if I could accomplish anything. I was of the attitude, it's broken now, my warranty was expired & Sony had discontinued coverage of this problem for my model as of Sept, so go for it. (guy's can fix anything, yea right)
We'll my tampering only made it worse, to the point it was no longer watchable! So on the Dec 13th I went out and purchased a new TV.
Then don't you know a few days later on this site, I see that Sony is going to now cover this problem for the model I purchased. We'll I just had the service tech out here for a LE replacement but since I had tampered with the TV & light engine I would have had to pay $599 for the core value of the old LE plus the service call at the minimum if he continued. I paid for the service call and opted not to invest another +$700 into this original $3000 set. After the first $200 lamp failure at 18 months from date of purchase and the 2nd lamp I purchased this past Sept when I started seeing screen issues. That was the beginnings of the blue blob, mistaken for a bulb problem.
I spent weeks researching this problem that I then came to learn that Sony was aware of for well over a year and had decided not to fully support. That is why I attempted repairs myself only to end up on the short end by a matter of days.
Perhaps if the $500 Sony digital camera I bought near the same time hadn't failed ($177 to repair) and my $200 Sony DVD player would read better than half my DVD's that I replaced with another Sony DVD player. And had my Sony PC's hard drive and DVD drive hadn't both failed just months out of warranty, maybe I would have a better attitude about Sony. And then there's the Sony surround sound receiver that works.
This company appears to me as "to little product backing and customer service, too late".
Sorry, I just needed to vent and I do hope you folks have better results with Sony. I for one have lost the faith! |
New member Username: Carolina23
Leesburg,
Virginia
Usa
Post Number: 1
Registered: Jan-08
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| Posted on Friday, January 04, 2008 - 11:23 am: |
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Hi,
Unfortunately, I'm another victim of the road mapping issue. I purchased my KF50WE610 IN FEB 05 and have around 3000 hours of usage.I turned it on on Wed. to watch some college football and I find a big yellow blotch on the tv. I called Sony and They said that it was a known issue with this model but it was past the extended
warranty period and that it was too bad that I
didn't have the "blue blob" problem also. If I wanted to fix the TV I could call a local Sony Service company to have it fixed. I will NEVER purchase another product from SONY again.
If Sony is still monitoring this site I just want to say that for the past 10 yrs,I've bought only sony electronics but that will change after this very poor treatment. |
New member Username: Kevin_conley
Post Number: 6
Registered: Dec-07
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| Posted on Friday, January 04, 2008 - 03:01 pm: |
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Its great some people are getting help, but am I out of luck because I have a newer model that isnt listed from sony as a "known issue"? How is it I can have the same problems, newer version, and Im not being helped? If managers from sony really are monitoring this thread, and seem to be helping some, what about the rest of us?
I spent 2,000 dollars on a wonderful tv, and not even 2 years later I have annoying purple/blue marks in both corners (and it seems now I see faint marks in the middle of the screen, much bigger, but faint at the moment.
Even if I bought a 300 dollar tv and had these issues not 2 years later I would be upset. But to spend 2,000???? I can understand problems happen, but with so many other people having the same problems, I expect a company to be more helpfull when they are contacted. The first line of defense shouldnt be turning consumers to "fix the problem yourself". Especially when the fix costs more then buying a new one. |
New member Username: Gabbadogs
Post Number: 1
Registered: Jan-08
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| Posted on Friday, January 04, 2008 - 04:14 pm: |
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Just my two cents worth which may be helpful to someone. My beautiful KDF-55E2000 developed a reddish haze across the top of the screen along with a slight green haze along the bottom. It also came up with the purple smudge marks all over the course of a day or two. Smudges are darkest in the top corners of the screen but seem getting worse. The red band or haze seems to be holding steady at the top 2 inches of the screen. Anyway, I didn't pay for the extended warranty and of course all these problems cropped up 14 months after purchase as dictated by Murphy's Law :-) After doing my research last night, including this thread, I called Sony today and wanted to share the outcome with you guys. My original limited warranty shows one year for everything EXCEPT the optical block which has a two year "parts only" warranty. That's nice except for the extra several hundred dollars to pay the Sony tech to do half an hour's work on top of having to haul the whole thing to them myself which is no mean feat in itself. The good news here is that after a little squeezing the Sony rep told me that if it is in fact the optical block causing the problem they'll cover the house-call, labor, and everything. This amounts to a proper two year full warranty rather than parts-only so good news indeed for a lot of people experiencing the same problems. The red stripe isn't mentioned very often on the Internet but the purple "fingerprints" or smudges seem to be rather common which helps explain Sony's completely unexpected generosity in coughing up for labor and whatnot. As far as I know my particular set isn't covered by any special extended Sony warranty like some are so hopefully they're seeing an obvious pattern here with the optical blocks and taking it upon themselves to do the right thing. I'm optimistic at this point but I'll repost with the all important final outcome here in a few weeks. |
New member Username: Andrewmoore
Post Number: 1
Registered: Jan-08
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| Posted on Saturday, January 05, 2008 - 02:53 pm: |
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I've got a KDF-55WF655. We replaced the bulb a couple of months ago. I just came back from being out of town a few weeks and noticed blue light coming from the bottom of the screen. It starts in the lower right corner and stretches across roughly 1/2 the screen. Right now, I'd say its reaches about an inch up the screen, if that makes sense. Its definitely not a blob (yet) as others have described. Any guesses if this is also an optical block issue? I'm actually hoping it is so Sony can take care of it.
Thanks for the great information everyone! |
New member Username: Luckyben
Post Number: 4
Registered: Dec-07
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| Posted on Saturday, January 05, 2008 - 04:35 pm: |
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Hello all, a recap of my "blue blob" problem on my 2004 KDF42WE655. This problem is posted on the Sony website as covered through Dec. 2008. I was lucky enough to have this specific problem, and thought I'd share my experience in the hopes that others here would benefit.
I called Sony about this on 12/28. I was on hold maybe 30 seconds. Spoke to the agent who took all my info, and less than 30 minutes later, a technician called me to discuss the problem. I told him it looked similar to what was posted on the website, so he went ahead and order my new optical block - site unseen. He was apologetic that it couldn't be ordered until after the new year - however I was impressed how polite he was and quick to order the part. Today (1/5) I was going to call Sony to check the status - but the local repair guy beat me to it! He called me and said he was on his way to my house to replace the part! Replacing the block took about an hour, and now I basically have a brand new TV and it didn't cost me one dime.
8 days from reporting the problem to having it fixed, in my house and for free, I think is pretty darn impressive. I couldn't be happier.
I really have this board to thank, without it I would've never been aware of the problem and probably would have just lived with it or replaced the set.
Given the quick way they resolved my problem, I have a feeling Sony is taking it very seriously. Again I believe this is due to boards like this one putting pressure on them. Keep it up, and I bet you'll be successful.
The one thing Sony could do that would be "over the top" would be for them to send letters out to all registered owners asking if they have the problem (I doubt it but a big company like Sony could afford it).
Thanks again to everyone for all of the great information on this board. |
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New member Username: Dragonmist
Lynchburg,
VA
USA
Post Number: 1
Registered: Jan-08
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| Posted on Saturday, January 05, 2008 - 11:18 pm: |
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Hello
I have a Sony KDF55WF655 TV. It recently started turning itself off and then back on. It turns on for about a minute, then the picture goes off, the green light blinks for about 30 sec, then the picture comes back on for 30 sec, then goes off again. Is this the lamp? We have someone coming to look at it on Monday, but I want to know if I should just order the lamp. We haven't been able to use the TV since Christmas Eve  |
New member Username: Netpath
Halifax,
NS
Canada
Post Number: 2
Registered: Dec-07
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| Posted on Sunday, January 06, 2008 - 11:10 pm: |
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Update on my KF-60WE610 which developed the Optical Block problem in late November. The set was manufactured in Feb 2004 and purchased in May 2004 for $5750 + taxes.
Sony Canada’s response was outstanding!
They agreed to cover the entire cost of the repair of our KF60WE610 or to provide a significant discount on a new KDSR60XBR2. The XBR2 lists at $4,999.99 on the sonystyle.ca site and they offered to sell it to us for $3400 with a two year warranty. This seemed like a good deal until we checked with our local Sony Store and found the set was on sale with a stand for $3499. When the customer support center learned of the local sale price they revised their offer to $2000, still with a 2 year warranty.
In the end, we decided to go with the repair and keep our older set. We’d like to eventually replace it with a Sony flat-panel LCD when larger than 52” panels become available.
Grant from A&N Electronics replaced the OB in the set on Thursday. It looks and works like new!
Thank you Sony! |
New member Username: Mikea
Post Number: 2
Registered: Jan-08
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| Posted on Monday, January 07, 2008 - 02:52 pm: |
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I have a 2 yr old KDF-E42A10. Last few days noticed that after the set was on for about 30 min the color would start to distort then the set would go black with some random colors "running" horizontally. Audio would be off too. I would turn off the set and wait. When I turned it back on it was ok, but 30 min later, same thing would happen. This went on about 3-4 times over the last few days. Last night I turned on the set and had no issues for 3 hours. "Lamp" indicator light is not lit. Could it be the lamp going? |
New member Username: Nypd
Post Number: 2
Registered: Dec-07
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| Posted on Monday, January 07, 2008 - 04:57 pm: |
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On the phone with Sony again now they want an estimate then they will "work with me" to resolve my issue whatever that means seems as if they dont understand if you use a defective part it will continue to be defective regardless of the TV model number it was installed in? Anyone else with a KDF-E55A20? My TV model number didnt make the list so no extended warranty so far like I said lets focus on the defective part itself not just the model of the TV. |
New member Username: Jamied77
Post Number: 1
Registered: Jan-08
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| Posted on Monday, January 07, 2008 - 05:46 pm: |
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Andrew Moore:
That's how the problem starts. In a year you'll have huge blue blob and possibly blue dots on your screen.
Teresa Lombardi:
Sounds like a bulb issue. |
New member Username: Sandra_lewis
Post Number: 3
Registered: Jan-08
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| Posted on Monday, January 07, 2008 - 06:40 pm: |
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I just got a call from Jose at Sony. They are refusing to cover our model. Our Sony Grand Wega KF-60DX100, which was bought in July, 2002, and cost $5,400.00, lasted four years before the blue blob took over the screen. Sony is covering models from 2003 forward, but says our model is not known to have this problem and the TV should not be expected to last any longer than it has (4 years). Jose would not even discuss the matter and just continued to say over and over that this is the decision that Sony has made. If this is the way Sony takes care of their customers, I will not be buying another Sony product. We will now be forced to take this to small claims court. |
New member Username: Kevin_conley
Post Number: 7
Registered: Dec-07
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| Posted on Monday, January 07, 2008 - 06:43 pm: |
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C, I dont have your model, but I have the KDF-E42A10 and I have purple/blue marks in both top corners and now Im seeing it throughout the middle of the screen.
Im not covered either, but Im going to assume its the same part. |
New member Username: Seal14
Keller,
TX
USA
Post Number: 1
Registered: Jan-08
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| Posted on Monday, January 07, 2008 - 07:31 pm: |
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I am a new member to the "got hosed" by Sony club. I have a Sony Grand Wega KF-42WE610 that I purchased Dec.28, 2003 to watch my alma mater play in the BCS game on Jan.4, 2004. Early on we had minor problems with the set that seemed to resolve on their own.
Recently my set began to develop purple blobs on the screen that made people on the screen appear as bright red. I found out that my TV has optical block problems and is included in the recall. I contacted Sony and determined the problem was the optical block and confirmed that the set was a part of the extended warranty the Sony rep. informed me in writing that the problem would be covered if serviced by an authorized service representative. I contacted AAA in Fort Worth and they sent out a rep on Dec. 28. Unfortunately, the rep. determined that although it was the optical block that was bad, my TV was exhibiting the wrong color (purple, not blue) to be covered under the warranty.
My college alma mater is playing tonight for the championship and my 42" TV is unwatchable. We had to buy another TV (not a Sony) to watch the game.
After 25 years of purchasing Sony products I am not a happy customer. I have emailed Sony and written letters to customer relations and the Sony president and ceo. From reading some of the earlier posts I am not optimistic that Sony will do anything to fix this problem. They certainly can't replace my big screen in time for me to watch the LSU/Ohio State game tonight.
Is there a class action suit in Texas like the one in New York and other states? I appreciate any information and help that is provided. Thank You! |
New member Username: Nypd
Post Number: 3
Registered: Dec-07
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| Posted on Monday, January 07, 2008 - 08:17 pm: |
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It is pretty sad that while Sony is touting that it is "taking care" of its customers with the extended warranty they are not focusing on the OPTICAL BLOCK as the issue, they want to get caught up on what model TV or even what color your defect appears rather than taking care of the problem who cares what color your blob or staining is or what TV Model you have if it is a defective model(Im sure they are numbered) optical block SONY JUST FIX IT ! |
New member Username: Nypd
Post Number: 4
Registered: Dec-07
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| Posted on Monday, January 07, 2008 - 08:33 pm: |
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For my problem Sony Authorized service center is 30 plus miles away and the TV is 55 inches so now I have to wait for an authorized tech to contact me to set up an in home service call, did they actually think I was going to transport my TV anyware at all??? My next hurdle in this process is if the diagnosis is Opt Block will Sony fix it??? Wrong TV Model/Wrong color not the same problem or so they say. |
New member Username: Dragonmist
Lynchburg,
VA
USA
Post Number: 2
Registered: Jan-08
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| Posted on Monday, January 07, 2008 - 09:08 pm: |
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Thanks Jamie.
The repairman said it could be the lamp or the ballast. We checked the lamp hours and have appox 7900 hours. We're going to get the lamp first and hope that solves it. |
New member Username: Kboom1
Post Number: 1
Registered: Jan-08
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| Posted on Monday, January 07, 2008 - 10:55 pm: |
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Hi all i have the same probs with dark blobs on my tv and pixilization i have contcted sony and the place where i bought my tv rex tv center sent out a repair man to fix the probs 1 month after i bought the tv. it was the last time i seen him. he told me he had to order a new light engine.4 yrs later i am still waiting .my warenties have since ran out and the place i have purchaced the tv from told me that the service guy said he was at my house and had installed the parts .witch he never did.I have contacted sony about this problem and all they would say is i'll have to pay another 350.00 to get one of their tecs to rediagnose the prob.I am so discusted with sony and would never buy another sony product as long as i live .Now that i'm done complaining if anyone has any ideas how to resolve this issue i will be very greatfull.its a KDF 60 WF655 |
New member Username: Sandra_lewis
Post Number: 4
Registered: Jan-08
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| Posted on Tuesday, January 08, 2008 - 09:04 am: |
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Joe, is your model on the Sony "list" because if it isn't, you're probably out of luck. They don't seem to be concerned with the fact that their OPTICAL BLOCK is the problem and not the model # of the TV. They have elected to pick and choose which models they will fix. I was told that I should not expect my TV to have lasted longer than 4 years (from 2002 - 2006), which is when the screen became totally covered with blue blob. When you pay $5,400 for a product the manufacturer calls their top of the line cutting edge model, you really think you can expect more...but not if the manufacturer is Sony. I had a Sony Survey waiting in my email this morning, and you can imagine how happy I was to "take a few minutes" and answer their questions. I'll add the link here in case any of you would also like to "take a few minutes".
http://www.surveys.sony.com/surveyma/cisc_survey10.asp?Event_ID=E36189474&Type=T S |
New member Username: Russcb
Post Number: 1
Registered: Dec-07
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| Posted on Sunday, January 13, 2008 - 03:42 pm: |
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KDF-E42A10 manufactured dec. o5 .My set went worked great for 21 months.Came home and got the dreaded "honey the tv isn't working".Takes about 40 seconds for tv to come on.Screen has multi colored thin verticle lines,piture is seen behind lines. No sound. NO remote function,only power on-off.Took set to local SONY service.Result bad B-BLOCK,$800 part,$250 labor.Anyone with these symptoms ???? |
New member Username: Becky_q
Post Number: 1
Registered: Jan-08
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| Posted on Sunday, January 13, 2008 - 05:51 pm: |
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I am so glad I foud this site! I think I have 2 problems. The first problem I notice a little over the last month or so is the purplish smudge looking areas in both top corners of the screen. I didn't seem likely but I thought they were figerprints, except that no one really touches the screen much. I'm hearing this alot on this page, but my TV is a 2006 model. Newer than most on here. The other problem is this black "brushstroke" looking area in the bottom right corner. It rus about 6 inches long and about an inch high. Out around is a much fainter light grey cloudy area. All of these are only really noticeable when the picture is white or very light. I called the place where I bought it and they said I have a one year warranty so they are having a repairman call me within 48 hours to set up a service call for no charge. Is there anything I should make sure he repairs or considers before I approve any repairs? Should I have the serviceman or myself try to contact Sony about the Optical Block issue even though my model doesn't appear to be on the list? Any advice would be greatly appreciated. |
New member Username: Kevin_conley
Post Number: 8
Registered: Dec-07
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| Posted on Sunday, January 13, 2008 - 08:05 pm: |
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becky, what model do you have? I have the same purple marks in the top corners of my tv. Please report back when the repair man finds out what it is. Im hoping its just dust, worried its OB prob.
My tv is a KDF-E42A10 |
New member Username: Becky_q
Post Number: 2
Registered: Jan-08
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| Posted on Sunday, January 13, 2008 - 09:48 pm: |
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I'm sorry....I thought I included it. KDF-50E2000. Dated July 2006 |
New member Username: Kwags
Post Number: 1
Registered: Jan-08
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| Posted on Monday, January 14, 2008 - 10:58 pm: |
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Just for the record, I have a KDF-60XS955 purchased in August 2005 that has just developed the has.
I purchased it from Circuit City and did add the extended warranty through 8/2009, so between them and Sony, I'm not too worried... And I assume there are probably more people who are under warranty that haven't bothered looking and/or posting back about their problem.
Anyway... I did want to note that a local service center did just change the bulb in October 2007. I'm honestly not sure when the haze started, but I first noticed it tonight. I then did my google hunt to find the problem and landed here.
Other people noted a bulb change just prior to the haze starting, so I am pointing out the possible correlation between the bulb change after a few years and the haze appearing. In case anyone happened to miss it. :-)
Someone above explained the optical plate and how it works... perhaps there is some added heat or light output from a new bulb that more harshly impacts the plate that is used to a dimmer, older, cooler bulb.
Anyway... Good luck and best wishes to all with the trouble. |
New member Username: Dsanner106
Morrow,
Ga
Usa
Post Number: 1
Registered: Jan-08
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| Posted on Tuesday, January 15, 2008 - 11:36 am: |
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After several minutes of watching tv, both the picture and sound go off, and after a minute or so, return to normal. This will repeat randomly as long as I am watching. The green light stays on and solid. I have a KDF- 60???? sorry, at work and don't have the rest of the number. It is about 1 year old. Any suggestions?? |
New member Username: Dieseldon66
Post Number: 1
Registered: Jan-08
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| Posted on Wednesday, January 16, 2008 - 09:47 pm: |
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I read through some of the posts and seen a few with TVs that turn on and off with green flashing led. I have a two year old KDF50A10 and it will turn on and off multiple times until it is on for a while. Then its fine until turned off for the night. I have read up on flashes, but mine seems to just flash continuously between on-offs (I will try to count next time). Could it be as easy as a lamp change? I called Sony and didn't get any help from the call center, not even a warm fuzzy feeling. Just, yep your out of warranty. I bought the TV from ABC warehouse and would have bought extended warranty but they wanted 800.00. |
New member Username: Kevin_conley
Post Number: 9
Registered: Dec-07
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| Posted on Wednesday, January 16, 2008 - 10:23 pm: |
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Donald assuming you mean you have a "KDF-E50A10" try this link.
http://www.updatemytv.com/
There is a known issue with those (i have one) that sony will send a local repair person to come fix. Its a software update they fix through a usb stick. Simple, quick, and free.... |
New member Username: Tllew1
Texarkana,
Texas
USA
Post Number: 1
Registered: Jan-08
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| Posted on Thursday, January 17, 2008 - 06:25 pm: |
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Just wanted to say "Thank You" for this message board. My husband and I own a SONY KDF-50WE655 that has been having problems for about a year. Because of this board, and the posters here, I was able to determine the problem, notify authorized service people, and get our TV repaired at no charge.
AND, we will never buy another SONY TV again.
Thank you, and I hope all you with problem SONY products are able to resolve your issues as well. |
New member Username: Newguy73
Post Number: 2
Registered: Jan-08
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| Posted on Thursday, January 17, 2008 - 06:26 pm: |
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Hi there, I own a Sony KDF-E42A10, manufactured October 2005. I've noticed a greyish "fingerprint" on the middle of the screen that has led me to this website. I don't want to call Sony yet as it isn't that bad and I don't trust them to document it, yet. Does this also sound like a problem with the optical block? I doubt its covered by Sony Canada and I'm wondering if I should expect it to get worse? Any advice? |
New member Username: Eejit
Vancouver
Canada
Post Number: 4
Registered: Dec-07
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| Posted on Saturday, January 19, 2008 - 12:24 am: |
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Simon.
If it is the optical block you have to get a tech to come out and confirm it. That should cost about $100, which is what I did.
Even though the tv was 2 years old and out of warranty Sony sold me a new LCD at half price including a 3 year warranty for a total of about $750 tax in.
If you plan on doing this call Sony Canada first, but I was surprised that they did this without any hassle. They obviously know there are problems with this set.
I'm not thrilled with having to spend more money, but I actually really like the new tv.
Feel free to contact me if you have any questions. |
New member Username: Cjminden
Post Number: 1
Registered: Jan-08
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| Posted on Saturday, January 19, 2008 - 12:42 pm: |
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All:
I have a Sony Grand Wega KDFE42A10. I have been reading through this thread about blue blob problems and while I don't have that particular problem, I am amazed at how many Sonys broke after 2 years. My Sony was 2 years and 12 days old when it just went completely black and will not turn on. First thought was the bulb had burned out so I bought a new one on Ebay, installed it and still no picture. You could hear the TV cycling like it wanted to turn on, but nothing. Went to the Sony website, found a local authorized repair place and took the TV in Oct 29, 2007. They still have it nearly three months later, have tried replacing numerous parts and still can't get the tv to work. I have been on the phone with Sony customer service and customer relations and not much help. Interestingly, the very first time I call customer support, they assured me that Sony would replace the optical block at no cost to me and to have the repair facility call them. They called the next day and were told that Sony would not pay for the replacement. Guess they changed their mind!
My next step is to write a letter to the ERB and Sir whoever and see if I can't get some satisfaction. Unfortunately, I trusted the Sony name and did not buy an extended warranty.
Glad this forum is here as I have gotten some very good background information which I hope will assist me in getting some resolution to my problem. |
New member Username: Newguy73
Post Number: 3
Registered: Jan-08
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| Posted on Saturday, January 19, 2008 - 01:54 pm: |
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Rob Mag^^^ Thanks for the advice and I'll monitor the situation and give Sony Canada a call. By the way, did you have the same tv, made about the same time as me? |
New member Username: Eejit
Vancouver
Canada
Post Number: 5
Registered: Dec-07
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| Posted on Saturday, January 19, 2008 - 05:27 pm: |
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Simon,
My set was the Sony KDF-E42A10 manufactured Nov 2005.
The estimate to fix the optical block was $950.
The offered replacement was a Sony Bravia LCD KDL40s3000 at $649 + gst and pst, including 2 years additional warranty for a total including tax of $728.
The TV is 2" smaller than the old one but thats no big deal to me, and I'm very happy with the picture, so far. |
New member Username: Patrebel
Post Number: 9
Registered: Jan-07
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| Posted on Saturday, January 19, 2008 - 08:02 pm: |
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Hello (Again),
I have another problem with my Model KDF-55WF655, while the TV is on - It cycles on and off. It just started last night.
Has anyone else had this problem,
Thanks,
Pat Rebel |
New member Username: Dieseldon66
Post Number: 2
Registered: Jan-08
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| Posted on Sunday, January 20, 2008 - 09:49 am: |
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Kevin,
Thanks for the link to updated programming, but it was done when the TV was about a year old. The on/off issue is getting worse. It usually turns on and off up to 6 times before it stays on. Sometimes have to rest by unplugging for 30 seconds. Green LED flashes are inconclusive, between on/off LED can flash up to 40 times. Awful strange though, after I entered my initial question, ABC warehouse has called and asked if I wanted to buy a extended warranty for much less then the first offer. I just don't see how I should be the one paying for a 2 year old TV that broke, and may have been due to the first programming/power up issue. I bought a "GOOD" name brand so I wouldn't run into this type of concern. |
New member Username: Sunnysingh
Post Number: 1
Registered: Jan-08
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| Posted on Sunday, January 20, 2008 - 10:56 pm: |
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I purchased Sony 60 in rear projection TV (KF-60XBR800) in 2003. In October 2007 it developed a yellow lemon blob in the middle of the screen. The blob is about 20 inches in diameter. It resembles the picture posted by Eva Bloomer.
I called Sony and they told me that the optical block is gone bad and it would cost me around $2500 to fix it. Then I came across this message board and realize that this is a common issue with Sonys rear projection TVs. And Sony will fix this issue free of charge in some cases. I wish Sony will fix my TV as they have done for so many customers in this message board. I happen to be a big fan of Sony products and hope that Sony will help me and keep me their loyal customer. I am going to write to them.
What is the address that I should write to Sony?
Thanks Sunny |
New member Username: Lifgard
Post Number: 1
Registered: Jan-08
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| Posted on Monday, January 21, 2008 - 03:05 pm: |
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I purchased a KF-42WE610 in October 2003 from Best Buy. I have had to replace the lamp once and yesterday there was a burning smell coming from the TV. I turned it off and unplugged it. I plugged it back in this am and attempted to turn it on. The LED flashed three times. The manual says 3 flashes is loose lamp. I removed the front panel and found the lamp cover and the area around it melted. Needless to say, I am glad we were near the TV when the smell occurred, this could have started a fire and been a disaster with two small children in a very old home.
I went to the internet this a.m. and found your site. Very interesting information and I noted that Sony produced a letter in late Dec.2007 regarding problems with my unit. I did not have the blue blob or other visual problems, BUT THE GD TV ALMOST BURNT MY HOUSE DOWN!!!
I saw only one post about the meltdown issue. What is the status of this related to the optical driver issue?
Thanks. |
New member Username: Glongfel
Oregon
Post Number: 1
Registered: Jan-08
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| Posted on Monday, January 21, 2008 - 11:37 pm: |
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I have a Sony kdf-e42A10 (22 mths) that has a large yellow stain in the middle of the screen, but doesn't appear on any list for coverage.
But for everyone getting Sony to cover their problem, does that just buy you another year or 2, so maybe you get 4 yrs out of a $2,000 - $5,000 TV? I haven't heard anything about a long term fix by Sony, but since I heard they are no longer making rear projection TVs, I guess we are all stuck. If there were 30 different problems listed above, that is one thing, but most of them stem from the same Optic Block problem, so Sony needs to take care of that if they want to keep customers.
I have always liked Sony products, but this treatment is a pure uncaring attitude and greed! I'll never buy another Sony product if their plan is to leave everyone high and dry. |
New member Username: Mickeyarmes
Reno,
Nevada
United States
Post Number: 1
Registered: Jan-08
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| Posted on Tuesday, January 22, 2008 - 08:20 pm: |
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I have a Sony KDS-R60XBR1. I just replaced the lamp and would like to know how to reset the lamp hours. Does anyone know? |
New member Username: Trenolds
Post Number: 1
Registered: Jan-08
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| Posted on Wednesday, January 23, 2008 - 09:41 pm: |
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Purple Fingerprints Gone!
I read all the posts I could find on the purple fingerprints issue -- I have a wood burning stove in the same room as my TV, and the dust from managing wood (and the occasional smoke out starting the fire!) resulted in my having red and green "fingerprints" on of increasing severity this winter. They looked just like those in pictures within the post. I hear conflicting information on whether it can be cleaned, or whether an attempt would make it worse -- my lamp was over 8000 hours so I decided to give cleaning a try before spending $250 on a lamp for a TV I needed to remove.
Presto-changeo -- I used the instructions included at http://splinke.googlepages.com/sonyrearprojectionlcdtv-opticalblock as a reference to disassemble the unit. I used a canned CO2 air gun, and shot it all through the LCD panels as described, reassembled and viola... no more purple fingerprints! There are a few very faitn green fingerprints but it's 30x better than before. I used the canned air and it did spurt some liquid out a few times, but it's not clear if it actually hit the components, or just didn't matter -- but for me 90 minutes of effort results in near factor quality again.
I know I can clean again now so I'll milk this TV for a while until the next gen 120Hz are as cheap as today.
Note that if you're not comfortable with tinkering you may not want ot do this. it's entirely possible I was simply lucky not to do more damage than repair -- but it is definitely possible. I would recommend you try this if you are not covered for repair and you're considering junking the set in lieu of repair -- might as well give it a shot.
good luck for others attempting similar repairs. |
New member Username: Focal
Post Number: 1
Registered: Jan-08
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| Posted on Monday, January 28, 2008 - 10:56 pm: |
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Well it's my turn to chime in on my 42WE610 purchased Oct 2003. I renovated the basement and built my whole home theatre around it. Loved the TV so much, recommended my father buy one in the spring of '04 and brother in summer of 04. Surprisingly, their units were perfect from day one and zero bulb and screen issues.
My first bulb blew 8 months in. Covered under warrantee Second bulb blew about 8 months later..out of warrantee. Called into Sony service but was told it was out of warrantee. Gave up and called in a service guy who swapped the bulb. This third bulb has worked perfectly since (early 2005).
After 2+ years into this 3rd bulb, I started to get confident that this TV would last and caught the upgrade bug. I just purchased a Blu-Ray and other pieces for the HT. So to my surprise, the yellow stain just showed up today. A quick google and I'm here finding this is a VERY prevalent problem.
Guess I'll be calling Sony Canada tomorrow. I'm not expecting much positive feedback since this is past Sept/07 extended coverage date.
wish me luck...At this point a simple "credit" will be an acceptable solution. Shame I have to waste even an $100-200 to get a tech to tell me it's the same optical block issue. |
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