Home > Message Board > Home Video > Rear Projection TVs > Panasonic LCD Television lamp (TY-LA1000) life issue petition > Archive through January 21, 2007
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Author Thread: Archive through January 21, 2007
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New member
Username: Stevectsai

Brea, CA

Post Number: 1
Registered: Jun-06
Edit Post

I got the mail as well... However, Do you know if DLP TVs are more reliable? Remember those DLP TVs uses the same lamp bulb technology!!!!!!!
Relevant Product Info
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New member
Username: Droid

Post Number: 1
Registered: Jun-06
Edit Post

It is the Mills Law Firm that represented our interests by taking on Panasonic. In a few months, the settlement agreement will go before a judge, and barring any objections, will pass in its current form. Assuming that the agreement is accepted and made official, this will be a tremendous victory for the consumers caught up in this horrible situation. The DLP sets do use a lamp. I think it is part# TY-LA2005 (or something like that). Other than the number, I do not know how it differs from the TY-LA1000. Also, it is priced the same as the TY-LA1000 ($300). BUT, presumably it is a better bulb and/or the DLP sets are designed to ensure a longer bulb life. The bottom line is that some of you may qualify for a free brand new Panasonic DLP set - comparable in size to your current set. Or you may opt for the $1000 rebate toward a new Panasonic TV. Read the agreement. Again, a tremendous victory!
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New member
Username: Phinna42

Post Number: 1
Registered: Jun-06
Edit Post

I am having the same issues with my set, it uses the same lamp (TY-LA1000) however it is only a 43 inch set model number PT-43LC13...

I know of other owners of this set as well that have had the same issues...

Would it be possible to amend the class action to include this model as well??
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New member
Username: Phinna42

Post Number: 2
Registered: Jun-06
Edit Post

A quick question for all...

If you are leaving the house for a couple of hours,
is it better to turn your set off
or leave it on
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New member
Username: Stevectsai

Brea, CA

Post Number: 6
Registered: Jun-06
Edit Post

doesn't matter, as long as you don't turn it off and on and off in quick successions.
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New member
Username: Gaydarmp

Post Number: 1
Registered: Jun-06
Edit Post

Well, I guess I am one of the lucky ones. I have had my set for 29 months (Jan 2004 until Jun 06) and just got the lamp light. That is how I found this forum. I checked the lamp light indicator using the volume down and remote tv/video button. Statistics are 10038 hours and 2064 LON. The only thing I can credit for this life is the fact that I run the TV through an APC UPS. When purchased, I noticed the warning about cool down. I also have a Panasonic video recorder with a cool down for the hard drive. To support these during power blackouts, I put both on a UPS. I don't know if this worked, but it appears I got the 10,000 life out of the bulb. However, I am still not happy with spending $300 every two and a half years on TV MX.
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New member
Username: Sisgitt

Post Number: 1
Registered: Jun-06
Edit Post

I got the mailer about the suit, but I hadn't had any problems, so I tossed it in the trash can. Of course, 1 week later, my bulb blew and it definately did not have very many hours on it. Is there anyway to get back involved in the class action suit? Are there any other courses of action?
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New member
Username: Gaydarmp

Post Number: 2
Registered: Jun-06
Edit Post

The website on the documentation is www.tvlampsettlement.com. One lamp failure won't get you anything. According to the settlement, you need 3 lamp failures before May 2007 with the third failure verified by a Panasonic representative.
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New member
Username: Gattabria

Post Number: 2
Registered: Apr-05
Edit Post

I had 4 lamp failures, but since I had a service contract with BB, they replaced the set. since that horrible Panasonic model is no longer made, I got another model from another manufacturer (NOT Panasonic)!!!
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New member
Username: Reelpirate

Post Number: 1
Registered: Jul-06
Edit Post

Bought a Panasonic PT50LC13 in Jan 04. Had 3 lamp failures between that date and May 06. Just received a new PT-56DLX75 today. Called Panasonic after the 3rd failure, and they set me up for a replacement. All in all was without a TV for about 5 weeks. Really like the styling of the new set better. Only difficulty was with the service center that delivered the set (CEI- Raleigh, NC). They are very unorganized, and I won't get into details except to say their Operations Manager is the most unprofessional person I have ever dealt with. Hope they have improved lamp life. Does anyone know the differences in the LA2005 and the LA1000? Anyone know why this lamp might last longer?
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New member
Username: Stevectsai

Brea, CA

Post Number: 7
Registered: Jun-06
Edit Post

That's the golden question everyone here is waiting for: will DLP lamp perform better than Rear-projection LCD???

if not, then this replacement is simply nonsense.

Giving that both models use lamps, I don't see a difference with such replacement from Panny. I would love to get LCD or plasma.
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New member
Username: Droid

Post Number: 2
Registered: Jun-06
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Steve Scott:

Thanks for your post. Very interesting too. As you probably are aware, there is a proposed class action settlement agreement with Panny that will go before a court this September for final approval. The agreement involves getting a free DLP replacement if you experienced 3 lamp failures. But are you saying that Panny is honoring the terms of the settlement agreement already - before it has even been officially approved before a magistrate?? Also, when Panny delivered your replacement set, did it also include a new stand or did your existing stand for your PT50LC13 also work for the replacement set? How is the picture and sound on the PT-56DLX75? I also am wondering if the LA2005 will fare better than the LA1000, but I have to assume that the replacement set will not be have the problems of the PT50LC13 because why would Panny want to deal with a new round of complaints/controversy/new lawsuits, etc?
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New member
Username: Reelpirate

Post Number: 2
Registered: Jul-06
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Panasonic appears to be honoring the CAS now. When I called them I was looking for them to send me a new free bulb. They told me that there was a settlement (I was aware of the pending lawsuit), and that I qualified for that. They would not send me a new buld. I had the option to accept the $1K towards a new Panasonic set of my choice or to get this new set.

I personally like this set better. I did not have a stand. I would really doubt the old stand will fit the new set. I had built in cabinets made that fit the PT50LC13. This set fits back in that spot very well. Even though the screen is larger, the width is about 3" less because the speakers are on the bottom. It is taller, but the shelf I had above it is adjustable. Picture is great, and I like some of the features in the programming much better. The big question mark will be the bulb. Only time will tell if they have made improvements. I have no idea what kind of warranty I received with this.
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New member
Username: Droid

Post Number: 3
Registered: Jun-06
Edit Post

Very interesting stuff, Scott. I also read other posts from another thread about other people who already received the PT-56DLX75 from Panny as a free replacement set. Although the CAS has yet to be approved in a court of law, it would seem that Panny is operating on the assumption that the CAS will be approved and they just want to get going with this. I bought the PT50LC13 a couple years ago and, when the current bulb blows, that will make a total of 3 lamp failures. I do own the matching stand, which I think looks very nice. I checked out images of the PT-56DLX75 on the web and the stand looks identical to the one I have. I just don't know if the dimensions differ. Unfortunately, the CAS does not mention anything about getting a new replacement stand along with the replacement set. I wish it was specified in the CAS because the set obviously can't stand on its own. So, I'm wondering if Panny will either offer a free stand when I get my replacement set OR will my existing stand work with the new set? Or will I have to pay out of pocket for a new stand that works with the replacement set? As for the lamp itself, I do not know the difference betweeen the TY-LA2005 and the TY-LA1000 OR if there is any difference at all. But I presume there is because I can't imagine Panny going through all this trouble and great expense knowing that we will once again deal with this same situation of premature lamp failure. They can't possibly be interested in further legal action. Still, I will canvas the web and see whether there are any reports by consumers of premature lamp failure with the TY-LA2005. So far, I have not come across any negative information regarding this replacement set and its bulb.
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New member
Username: Droid

Post Number: 4
Registered: Jun-06
Edit Post

Here is the operating manual for the PT-56DLX75. Unlike the manual for the PT50lc13 in which it stated that the lamp life could last up to 10,000 hours, this one does not seem to put a number on it. It basically says that the lamp life varies and depends on the usage. The fact that they are not more specific as to the number of hours indicates to me that they don't know, are not too confident or it's for legal reasons or a combination of all 3.

http://www.hdtvsolutions.com/pdf/PT56DLX75.pdf
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New member
Username: Betsy_hm

Post Number: 2
Registered: Jul-06
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I am late to the game. I recieved the class action mail a week before the first of two bulb failures in one week. The ballast is also a problem. After reading every entry on this site, I have decided that I have had enough. My television from CC has been in disrepair for a month. The tech comes from another state, and not often enough or dependably. I have the extended warranty, but big deal. If no one comes what good is it? CC is not responsive, or polite. I want a new t.v. How do I get it? thankyou everyone for all the great info.
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New member
Username: Reelpirate

Post Number: 3
Registered: Jul-06
Edit Post

They replaced my ballast after the second bulb failure, and it did not make a difference at all in the life of the third bulb. As a matter of fact I got less life from the last bulb than I did from the first two.

I think you have to have 3 failures before they replace your set. All I could suggest is that you call and ask.
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New member
Username: Cjones

Post Number: 1
Registered: Jul-06
Edit Post

So does the lawsuit only apply to LC13 models? I have a PT60LC14 and my 3rd bulb has blown in a year and a half. The first bulb lasted a little over a month they replaced it, the 2nd lasted about a week. Replaced it along with the ballast and now the 3rd bulb just blew yesterday.
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New member
Username: Cjones

Post Number: 2
Registered: Jul-06
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Well, I finally talked to panasonic and theyre going to replace the bulb even thought it had been slightly over a year since the last blow out. He did mention something about the lawsuit but said that it only included the LC13 models.
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New member
Username: Pebbles

Post Number: 1
Registered: Aug-06
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Had fifth lamp go out on PT50lc13 two weeks ago. It took Panasonic two weeks and four phone calls to decide they will replace with 56" inch PT-56DLX75 DLP yesterday. I tried to get them to offer me money off a new plasma, but they said no. They said I had the option get another replacement lamp and to wait until class action lawsuit is final in late september and then they would give $1000 off a new plasma, or whatever Panasonic television you want.
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New member
Username: Elkman1

Tigard, Oregon
Usa

Post Number: 1
Registered: Aug-06
Edit Post

I have had the same poblem with the PT-40LC12 that I bought from Costco. I am on my third bulb and 2nd balast in 26 months. Does the settlement include the 40 inch TV's too with the 1500 bulb?
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New member
Username: Johne417

Post Number: 1
Registered: Aug-06
Edit Post

Screw you all.

I've had my 50lc13 for 3 good years now, original bulb, almost 7k hrs, no problems. The other day I thought "hey, I may need to look into a replacement bulb at some point" and ended up stumbling on this site and all its knowledge.

Now I'm all worried. And when watching TV, my mind starts to ponder if it's a lot dimmer now than before, and do I need to get a replacement bulb just in case, and I'm pseudo-hoping I get three bulb blowouts real quick for the DLP...

And the site is addictive to boot. Damn you all. :-)
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New member
Username: Irishnyc

Garden City Park, NY

Post Number: 1
Registered: Aug-06
Edit Post

great forums, had 4 lamps blown, Pana is sending me a replacement 50lc13 the PT-56DLX75 DLP they says its 2-3 weeks out, did anyone confirm yet if the 50lc13 stand will work with the new tv yet?

Mike
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New member
Username: Droid

Post Number: 5
Registered: Jun-06
Edit Post

It is great that Panasonic is already offering free replacement sets even though the settlement agreement isn't official yet. I was informed that Panasonic is operating on the assumption that the settlement will go through. I would like to hear from anyone who receives their replacement set, which seems to be the PT-56DLX75, whether it included a free stand or if the stand for the PT50LC13 is compatible with the PT-56DLX75.
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New member
Username: Stevectsai

Brea, CA

Post Number: 8
Registered: Jun-06
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I guess they won't include a stand, but I definitely will ask them because the stand won't match the new DLP.. so technically they must pay up for a new stand.
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New member
Username: Stevectsai

Brea, CA

Post Number: 9
Registered: Jun-06
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So here I am, with 4 lamp failures... the last lamp failure they sent a technician from nearby and got the ballast replaced. I truly don't think it's the ballast....

If the replacement is going to be a DLP technology, Panasonic better make damn sure that this time around the lamp is better than the rear projection type.

One way or the other, I am qualified for the new TV replacement, so I guess I'll wait this out and get it next year, since I had until 2007 to reply according to the recall slip.
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New member
Username: Droid

Post Number: 6
Registered: Jun-06
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Steve:

Unfortunatley, the settlement agreement says nothing about providing a free replacement stand. Therefore, it may be that Panasonic is under no obligation to provide one. As for your ballast, I have heard from other people who had their ballast replaced and it did not make a difference regarding premature lamp failure. Given that you already experienced more than 3 lamp failures, you could contact Panasonic right now and see if they will go ahead and replace your set.
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New member
Username: Tinmann8

Tampa, Fla.
United State...

Post Number: 3
Registered: Mar-05
Edit Post

Hi, it has been a while coming but maye the headaches with the Panasonic PT-50LC13 that I bought are coming to an end. I experienced my 4th service failure on Monday of this week and called the guys that have done the service the last three times . After 3 lamps and 2 Ballast they tell me I'm entitled to a new set from panasoinc and to call them . I call them the same day , fax my documentation and original reciept , they give me a case number and say they'll get back with me. To me that like saying the checks in the mail. Well today they call and say they are sending me a new set. The PT-56DLX75 , A 56 inch DLP which is not a bad trade off . The most you could have gotten at the end of the case action is $1000 towards the purchased of a new set and the money spent on repairs. The PT-56DLP75's MSRP is $2999.99 but can be bought for between $1799.99 and $2400.00 .
My question is , Does anyone here have any feedback on this new set they are shipping out to replace these faulty ones ? And can I buy an extended service agreement since I know the extended on the PT-50LC13 is probably moote ?
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New member
Username: Tinmann8

Tampa, Fla.
United State...

Post Number: 4
Registered: Mar-05
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The Lawsuit is a class action brought on behalf of purchasers in the United States one or more 2003 Model Year Panasonic Multimedia Projection Display LC-Series television sets bearing model numbers PT-50LCX63, PT-60LCX63, PT-50LC13 or PT-60LC13 (“TV at Issue”).
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Username: Tinmann8

Tampa, Fla.
United State...

Post Number: 5
Registered: Mar-05
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The Lawsuit is a class action brought on behalf of purchasers in the United States one or more 2003 Model Year Panasonic Multimedia Projection Display LC-Series television sets bearing model numbers PT-50LCX63, PT-60LCX63, PT-50LC13 or PT-60LC13 (“TV at Issue”).
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New member
Username: Droid

Post Number: 7
Registered: Jun-06
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Teddy, I have been searching the web and, so far, I have not come across any negative info (including premature lamp failure)on the PT-56DLX75. My guess is that you can probably buy an extended warranty for it somewhere, if you are interested in that. In your recent dealings with Panasonic, did they say whether they were going to provide a stand? If not, you may want to inquire about that and let us know what they say.
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New member
Username: Mommyof3

Post Number: 1
Registered: Aug-06
Edit Post

I have the pt-50lc14 model, and just had my first bulb burn out after 16 months. After reading all the posts, I am happy that it lasted that long. I see that the class action suit does not cover my tv, but I am confused about that as the same bulb is used in my model. I'm going to have to buy the overpriced bulb (which looks like it's made pretty cheaply) and am wondering if it's true that Panny upped the warranty on the bulbs to 18 months. I tried to find out on their website but of course, found not a single word on the bulbs warranty. Any info on this would be greatly appreciated. Thanks!
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New member
Username: Pebbles

Post Number: 2
Registered: Aug-06
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Its nice that Panasonic is offering a replacement for some of us who have been inconvenienced by the crappy quality of their first generation LCD projection screens. But I found out today, that the replacement they are offering is the currently discontinued model pt-56dlx75. The model Panasonic is currently shipping to stores is PT-56dlx76. There is a huge difference between the two. The PT-56dlx76 has 1080p (1920x1080). The PT-56dlx75 has the older 720p and just 1280 x 720. So, you lose Blue-Ray and HD-DVD superiority with the PT-56dlx75.
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New member
Username: Bahoff

Dimondale, MI
USA

Post Number: 1
Registered: Aug-06
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I am on my 3rd lamp bulb.My second went out Dec 05 (all replaced by Panny).I have received the Class Action letter and am waiting for my third failure. My question is will the 56dlx75 models run out and the 56dlx76 models be used by Panny as replacements? If so, is it an advantage for the bulb to last into 07? My set was a demo and the first bulb went out in 30 days.
Would turning the TV off and on cause the bulb to go? I have tried to get the bulb life info to pop up using the instructions above, but it won't work. I was unable to reset the info upon installing bulb #2 in Dec. of 05.
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Username: Vegasfightwriter

Post Number: 1
Registered: Aug-06
Edit Post

I have had my PT-40LC12 since 2003 without any problems. The picture is still good, but I just started receiving the "change lamp and reset timer" message. I decided to check the lamp and it seems fine. Pic is still good quality. However, when I put the lamp back, now I don't have any pic at all, and the lamp light is flashing on the front.

I have some questions if folks can help.

1) Have I done something wrong? Did I put the lamp back wrong? Is there some way to be sure it fits properly, or should it be automatic?

2) Assuming I can put it back OK, and the lamp is still good, is there some way to change the timer so I don't get the annoying message, and so I have time to actually save up to buy a spare lamp?

Thanks.
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New member
Username: Tinmann8

Tampa, Fla.
United State...

Post Number: 6
Registered: Mar-05
Edit Post

Pebbles Platura , I noticed that also . And the thing is that both the PT-56dlx75 and Pt-56dlx76 retail for the same price on panasonic's web page . it would have been nice to have the 76 with its 1080p (1920 x 1080 ) but its got to better than what I have now. A set thats been down 4 times and I have no faith in .

Kieran Mulvaney , I'd take it out and plug it in again just to make sure you have it seated right . And if I were any of the members that have experienced problems with any set using the Ty-LA1000 family of lamps , I'd be calling and complaining . Couldn't hurt. I've seen the lamps on Ebay cheaper than what panasonic is selling the for , but you take your chances there too. But if your set is pass warranty then it might be your best bet. I've seen them go for around $150.00 on bids and they have them -buy now for $249.00.
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New member
Username: Tinmann8

Tampa, Fla.
United State...

Post Number: 7
Registered: Mar-05
Edit Post

Oh , I forgot to mention that they are supposed to be delivering my new set tomorrow . I'll give you my first impression then . At least that was fast. 7 days ...Lucky 7
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New member
Username: Irishnyc

Garden City Park, NY

Post Number: 2
Registered: Aug-06
Edit Post

i called an complained about not getting the new stand for the new tv if you complain enough they will sell it to you for 182.00 with no shipping charges, there is a call on my answering machine saying the new tv is ready for delivery
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New member
Username: Aquaholic

Post Number: 3
Registered: Aug-06
Edit Post

does the PT-52LCX have the bad bulb syndrome as well as the others listed?
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New member
Username: Webman

Selbyville, Delaware
USA

Post Number: 1
Registered: Aug-06
Edit Post

I have a Panasonic PT-50LC13, purchased 1/29/04. I,m on bulb number four at this time. Does anyone have the number/contact information at Panasonic, where
I can call and have my TV replaced? Thanks, Rob
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New member
Username: Pebbles

Post Number: 3
Registered: Aug-06
Edit Post

Rob, I called 1-800-211-(Pana) 7262.

Also, reluntantly I accepted delivery of the PT-56DLX75. I say "reluntantly" because I have a replacement bulb already and could wait out the settlement in September and see which set Panny will be offering after they run out of these discontinued PT-56DLX75 sets. It would sure be nice to get a 1080p capable set or credit toward one, but currently that is not an option. Anyways, I'll post my opinions of the set soon.
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New member
Username: Tinmann8

Tampa, Fla.
United State...

Post Number: 8
Registered: Mar-05
Edit Post

I too recieved my panasonic PT-56DLX75 today and my inital impressions are good. The picture quality suffers when viewed sitting close to the set. A problem that might be fixed by using the HDMI cables instead of the conventional cable hook ups and I haveen't figured out how to which aspest from normal, to full , to zoom without doing it through the cable box . I haven't connected it to my PC yet so I don't know what kind of desktop resolution I can run. It's a 56 inch set so it takes up a lot more room on my stand that the 50 inch. My TV stand is 65 inches long so I didn't have a problem with the TV being too big. The PT-50LC13 gave you more option and more control when tweaking the color and picture in my opinion but its a nice set . One thing for sure when this set goes south I'm going Sony.
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New member
Username: Droid

Post Number: 8
Registered: Jun-06
Edit Post

As soon as my current lamp blows, which will make my 3rd bulb failure, I will contact Panasonic for my replacement set. While it may be true that the PT-56dlx76 is technologically superior and more desirable over the PT-56dlx75, all Panasonic is obligated to do - per the settlement agreement - is provide a DLP relacement set that is a "comparable" media display to that of the PT-50LC13. To be sure, I would love for Panasonic to replace my set with something more top of the line, but if the PT-56dlx76 is considered an upgrade, we shouldn't really fuss. I am happy we FINALLY got Panasonic to take some real action. I only wish that the settlement agreement included a free stand!!!! Is that unreasonable?
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New member
Username: Webman

Selbyville, Delaware
USA

Post Number: 2
Registered: Aug-06
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pebbles, thanks for that info. While reading all your various comments on this problem we're having,
I don't feel so lost and abandoned anymore. Panasonic has never contacted me. Which brings me to
my next question. Since I purchaseed my TV 1/29/04,
not 2003, am I part of this proposed future settlement?
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New member
Username: Pebbles

Post Number: 4
Registered: Aug-06
Edit Post

Andrew. Although I appreciate the replacement set, it would have been nice if Panasonic would have offered a replacement of comparable value and a model year 2006/2007 media display quality. The discontinued 720p DLP model Panasonic is offering can be had for $1500 on internet shopping sites if you can find any stores with sets remaining. I think most of us paid alot more than $1500 for our sets.

Anyways, I received the PT-56DLX75 replacement yesterday and my first impressions are: (1) seems a little brighter than the bulb eater set it replaces (2) regular tv from my cable company still looks as crappy as ever, even more so, because this set is bigger and makes it more obvious (3) looks more like the old style projection sets (4) HD signals look very good. (5)remote seems slightly cheaper, although the onscreen menuing is intuitive
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New member
Username: Irishnyc

Garden City Park, NY

Post Number: 3
Registered: Aug-06
Edit Post

the new 56dlx75 the default setting is 'vivid' which was way too bright try the cinema setting, so far though not perfect it sits well on the 50lc13 stand the notches line up with the groove behind the bottom mounted speaker holding it steady not sure if i need the new stand now... alot less bezel looks like how lcd computer monitors progressed with less and less bezel...

so far so good... now that they gave me a tv can i still claim the bulb replacement cost since they settlement says i can have both.
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New member
Username: Irishnyc

Garden City Park, NY

Post Number: 4
Registered: Aug-06
Edit Post

btw I didn't have to sign any settlement or release, just that i accepted the set as an invoice.
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New member
Username: Mcgyver

Post Number: 1
Registered: Aug-06
Edit Post

Got CAS letter last month, saved for future. Bought PT50LC13 in Jun 04, never had a problem til yesterday and had a lamp failure. I figure I have about 8500 hrs on it. Fortunately I got the CC EW. Called toll free @ 9PM CDT, they are sending repl. FIrst month I had TV i put it on battery BU.
This looks like a cooling/temperature cycling (on/off/on) issue based on other posts. I'm definitely going to look into adding more heatsink and add a fan. My usage has been 10-14hrs/day, usually continuous. Even tho any given model of consumer electronics has a v short production/marketing cycle before repl by a new model, I expect to get 8-10yrs out of a TV. Even w/free lamps, I wonder how long the supply will last.
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