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Author Thread: Archive through January 18, 2007
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New member
Username: Zepp36

Colorado

Post Number: 6
Registered: Mar-06
Edit Post

Angel-
My replacenent LE obtained from Sears Parts store six months ago was the same part# you listed...LIGHT ENGINE UX22201DR. At the time it was $387 (amount Hitachi reimbursed me) but now it's listed at $487 online. The replacement has performed flawlessly over six months.

For a bit of humor, I came across this photo of Hitachi Headquarters...
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Gold Member
Username: John_s

Columbus, Ohio
US

Post Number: 1067
Registered: Feb-04
Edit Post

Hilarious Dave....thanks.

On a serious note, I recently come across a bio on the founder of Hitachi.
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New member
Username: Angelramos

Post Number: 3
Registered: Aug-06
Edit Post

Hey all 50V500 owners, I have an update. I met with a Hitachi Regional Manger here in Mannheim, Germany and she said she would asssit me since she works and sells Hitachi products at our exchange. Well, she has come through! Hitachi is sending a brand new LE and the rep here in Germany will have it installed for me at no cost. I will update again once the install is complete. For right now, I don't even turn on my TV, sad to think I paid over $3K for this set.
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Gold Member
Username: John_s

Columbus, Ohio
US

Post Number: 1071
Registered: Feb-04
Edit Post

Angel, it seems you're getting better service than some right here in the middle of the good ole USA. Good luck.

Overall it seems that Hitachi's customer service is pretty good considering what I read about other companies.

The other day I heard an interview with a major league baseball who swears by his red contact lenses in lieu of sunglasses. I believe he said he gets them from Hitachi.


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Gold Member
Username: John_s

Columbus, Ohio
US

Post Number: 1072
Registered: Feb-04
Edit Post

sorry,
that should read "major league baseball player who...."
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New member
Username: Cdsprague

Post Number: 1
Registered: Sep-06
Edit Post

Is there anyway to change the hour amount on the TV? I lost my hours. It started back to 0. I had 3199 hours. I don't think I reset it in anyway. Thanks, Chad.
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Gold Member
Username: John_s

Columbus, Ohio
US

Post Number: 1090
Registered: Feb-04
Edit Post

Chad, I did a factory reset in the service menu which reset the counter. I know of no way to manually reset the hour count. It seems strange your TV would reset itself for no reason.

http://forum.ecoustics.com/cgi-bin/bbs/show.pl?tpc=2&post=727530#POST727530
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New member
Username: Wendypoo

Post Number: 3
Registered: Mar-06
Edit Post

We had the pink thing and the giant blue blob, and Hitachi covered most of the cost to replace the light engine a few months ago. Now we have a reddish line that has shown up running down. Anybody??
Also, does anyone know how to adjust set so that the bottom isn't cut off? Whenever they have sports scores or anything, we can't read them. Thanks!
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New member
Username: Cdsprague

Post Number: 2
Registered: Sep-06
Edit Post

John, I was messing with some of the settings in the service menu. I was trying to get rid of the pinkish red spot. (along with everyone else!) I didn't reset the factory reset. Unless there is another way to reset it. The TV is going to get fixed again this Thursday. I hope the service place doesn't get mad because it will have very low hours now! The TV has been fixed twice already. First time it had bad ghosting problems. Now it has the pinkish red blob taking up most of the screen. And a reddish fuzzy area about the size of a football just left of center of the screen. And it is growing!! Thankfully the service doesn't cost me anything. The only problem I see is in about 4 months the warranty will be up and then I'll have to pay to get the POS fixed!! Any idea what it will take to fix the POS this time?
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Gold Member
Username: John_s

Columbus, Ohio
US

Post Number: 1092
Registered: Feb-04
Edit Post

I hope the service place doesn't get mad because it will have very low hours now!

Chad, I wouldn't worry about that since I can't imagine any repair tech could care about how long the TV has been on.

The TV has been fixed twice already. First time it had bad ghosting problems.

What was the second fix for?
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New member
Username: Cdsprague

Post Number: 3
Registered: Sep-06
Edit Post

The second time was for the same thing. Bad ghosting. Thanks for the replies John!!
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New member
Username: Lonelady

Prattville, Alabama
USA

Post Number: 1
Registered: Sep-06
Edit Post

I too have the red cloud on my 22 month old Hitachi. I have the EW so it will be fixed but part will not be in till 6 Oct 2006. Not really a very happy camper right now concerning Hitachi products. Have enclosed pic of my $3000.00 tv.Pj Upload
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New member
Username: Wendypoo

Post Number: 4
Registered: Mar-06
Edit Post

I posted the other day that after getting a new light engine for the giant blue blob a few months ago, we now have a pink line. I have to elaborate. The pink line is now a pink outline around everything. Is this what everyone refers to as ghosts?
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Gold Member
Username: John_s

Columbus, Ohio
US

Post Number: 1101
Registered: Feb-04
Edit Post

Wendy,
Even though I personally have not had to fix a "ghost" problem with my TV, apparently it isn't that difficult. It's kind of like centering the image a la old three gun CRT big screens.

http://forum.ecoustics.com/cgi-bin/bbs/show.pl?tpc=2&post=126142#POST126142

Good luck. :-)
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Gold Member
Username: John_s

Columbus, Ohio
US

Post Number: 1102
Registered: Feb-04
Edit Post

PJ, that's about as mean a picture of the pink cloud as I've seen. Good luck with getting your TV repaired.
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New member
Username: Zepp36

Colorado

Post Number: 7
Registered: Mar-06
Edit Post

Wendy-
If you're familiar with using the service menu, go to V POSITION on the first page of the main menu. This will adjust the screen position up or down by using the left/right arrow on the remote select button. It helps for framing to have the TV turn on to a station such as ESPN2 that runs a continuous sports ticker on the bottom.

The pink outline sounds like ghosting. Go to LCD ADJUST on the serivce menu, then GHOST on the sub-menu. A test pattern square is shown and you can easily adjust ghosting on the fringes by using the left/right arrows on the select button.

I had these same two problems, particularly the altered vertical position, when I got my replacement LE 6+ months ago. After adjustments it's been fine.
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New member
Username: Wendypoo

Post Number: 5
Registered: Mar-06
Edit Post

Thank you to John S. and Dave Z., who both were very helpful!
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New member
Username: Lonelady

Prattville, Alabama
USA

Post Number: 2
Registered: Sep-06
Edit Post

It is wicked. The part should be here round 6 October. Just bout give up on watching tv on it till it is fixed, everything looks red and washed out. I am upset that I am having to miss all of September and probably two week in October of college football in HD. I do know that when I get ready to buy another, sometimes next summer, I don't believe that I will buy another Hitachi, though their new HD DLP set is awesome, just a bit gunshy with Hitachi now concerning the longevity of the parts they use in their sets. This is the third time I have had this one worked on, gasket, ghosting, and now the light engine. Looking at the RCA DLP HD tvs. Picture is excellent on it. I have a 6 year old RCA 52" standard def that has a good pic on it, and it has not given me any trouble other than an occasional spider trying to build a web in it. I am leaning towards the new DLP sets, but have not settled on a brand as of yet.

I talked with Hitachi and GE, my EW company, extensively, and they have assured me that should anymore problems occur with this set, they would work towards a new replacement for it. Hopefully, it won't come to that, but should it, will let everyone know. Will post pic of it when it gets fixed to show the difference in it. Sincerely, Pj
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Gold Member
Username: John_s

Columbus, Ohio
US

Post Number: 1107
Registered: Feb-04
Edit Post

PJ, good luck with the repairs.

A 1080p DLP with an LED light engine just might be my next TV in a couple years.

http://www.cnet.com/4831-11405-6413134.html
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New member
Username: Airhog

Florida

Post Number: 1
Registered: Oct-06
Edit Post

Well it seems i have found my way here as many other Hitachi 50v500 owners have, a neighbor was going to throw out their Hitachi so me being the fix it type, I decided to grab it.

I plugged it in a immediately noticed "the blob" but mine seems to be a little different than the ones I have seen pictured on the forums.
It also has no other colors being displayed but blue, and tons of dead pixels.

Just wondering if you guys think this is just an extreme case of a bad LE, or if has other problems as well. And a big thanks to all the posters in this thread, it has already saved me countless hours.





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Bronze Member
Username: Tv_mike

Post Number: 28
Registered: Oct-05
Edit Post

Justin,
This definitely looks like a bad LE to me. Although this is the first I've seen this on the Hitachi, this was a big complaint with the older Sony RPLCDs. They refer to it as the "Road mapping" problem.

I would get John S' opinion on this as well but it almost looks like what the red cloud issue could become if it was left alone.

You can see this on the "Sony Rear Projection TV Problems" thread. http://forum.ecoustics.com/bbs/messages/2/137540.html

I don't recall anyone fixing it without replacing the Light Engine.

Good Luck!
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Gold Member
Username: John_s

Columbus, Ohio
US

Post Number: 1111
Registered: Feb-04
Edit Post

Michael and Justin;
Yup, this is a bad one. Looks like an Hitachi blob mutating into a Sony roadmap. To my knowledge, the Sony roadmaps almost never cover as much screen area as the Hit. red blobs. Also, I have no idea what the determined cause of the roadmaps is, but the conclusion on the blobs is overheating caused by inadequate ventilation.

Justin, you may be able to get Hitachi customer relations to cover the LE while you pay labor (about $300). If so, you have a good bargain TV. If not, this TV isn't worth the $1500 or so to repair it, imo. For another grand, you can get a far better display new these days.

I would be curious as to how many hours are on this set. You can find out by accessing the service menu. With the TV off and cold, press and hold the input button, then press the power button on the TV's front panel. I'll bet the hours in the upper right corner of service menu's first page exceeds 5000.

Funny, three years ago on this thread everybody was worried about the light bulb's life.

Michael, how's your Sony been treating you?
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Gold Member
Username: John_s

Columbus, Ohio
US

Post Number: 1112
Registered: Feb-04
Edit Post

Sorry, that sentence should read....."but the conclusion on the blobs is overheating caused by inadequate ventilation within the light engine itself."
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Bronze Member
Username: Tv_mike

Post Number: 31
Registered: Oct-05
Edit Post

John,
The Sony is still plugging along. My only complaints are with the lack of features. For instance I have to scroll through the 7 inputs instead of direct access. Litle annoyances.

However, the TV is not a year old yet. I had the Hitachi for about 15 months before I noticed the "red cloud".

I'm glad to see everyone is getting resolution on this. The Sony customers seem to be having a tougher time.
Though I haven't seen anything posted about the KDF-E50A10 to cause alarms yet.
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New member
Username: Airhog

Florida

Post Number: 2
Registered: Oct-06
Edit Post

Thanks for the help and the links guys, glad to hear it's most likely just the LE. I'm going to give Hitachi a call (Worth a shot) If not, I'll see if i can find a rebuilt LE for around $400 and install it myself.

Am i correct in assuming the "D" designation in the part number for the LE is the revised model with the vent moved? I've read all the posts but my head is spinning from the sometimes conflicting info.

As for the hours, it was one of the first things i checked after downloading the service manual to see how the bulb is, and discovered whopping 7640 hours on the set. Unfortunately i don't know what bulb number this is, so i have no idea of knowing when it will go.
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Gold Member
Username: John_s

Columbus, Ohio
US

Post Number: 1113
Registered: Feb-04
Edit Post

Can't tell you about the "D" designation, but I can give you the numbers on the lamp:

TYPE NAME: LC37 LAMP ASSEMBLY
PART NUMBER: UX21511

Good luck.
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Gold Member
Username: John_s

Columbus, Ohio
US

Post Number: 1114
Registered: Feb-04
Edit Post

Michael,
"The Sony is still plugging along. My only complaints are with the lack of features. For instance I have to scroll through the 7 inputs instead of direct access. Litle annoyances."

I have praised this Hitachi's ease of operation here before. Very intuitive. From past experience, I believe that Sony's products are difficult to use---from their clock radios to their 60" TVs. Their owners manuals are among the worst also.
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New member
Username: Zepp36

Colorado

Post Number: 8
Registered: Mar-06
Edit Post

Well my 50V500 is 3 years old today. This past year has been tumultuous with all the dealings with Hitachi and getting the LE replaced, but it was all wrapped up by early March and since then the replacement LE has been fine. HD broadcasts are brilliant with great Dolby 5.1 sound.
I'm at 5400 hours on my original lamp but I ordered a backup replacement lamp a couple of weeks ago just so I don't get caught empty handed.

I used Pacific Coast Parts http://www.pacparts.com who still seem to be the cheapest online with the 50V500 lamp at $198. It came well-packaged as an original Hitachi part (UX21511--like John S. mentioned).

I figure if I can get another 3-4 years out of this set as my primary TV I'll be more than satisfied. At that time I'll move on to better technology of the day.
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Gold Member
Username: John_s

Columbus, Ohio
US

Post Number: 1115
Registered: Feb-04
Edit Post

Who knows Dave, the way some of these bulbs are racking up hours you may not ever need your spare.

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New member
Username: Zepp36

Colorado

Post Number: 9
Registered: Mar-06
Edit Post

That could be, John. I think we had a post on this board where a guy had 8600 hours on his original lamp.
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New member
Username: Tamaneko

Post Number: 1
Registered: Oct-06
Edit Post

Hello everyone, another 50V500 owner here with a problem. Recently, I got a 50V500 for cheap. It was originally broken, but after opening it up, turns out that the ribbon cable within it was just disconnected. Now the screen looks like this...

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Larger version of the image here.

Whoever owned this before must've messed around inside and knew even less than I did on what to do to fix it. So far, it works, but the screen is really blurry. You can barely make out the text from the menu screen, and picture quality really suffers, although it's still watchable.

The other problem is that big purple blob in the left side. What is it? Is this some fingerprint smudge on the LCD inside the TV, or dead pixels? And can it be fixed? Actually, the smudge isn't too much of an issue since you can't see it at all when the screen is dark, and only shows up when it's bright.

But what I do want to fix is the sharpness, as I want it to be a lot clearer than what it currently is. Is the problem regarding this a focus lens somewhere? I've already tried "FACT RESET" in the menu that pops up when holding down the INPUT button, but the screen quality is still the same. How can I fix this?
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New member
Username: Lonelady

Prattville, Alabama
USA

Post Number: 3
Registered: Sep-06
Edit Post

Try to reset all the settings back to default factory settings, or adjust them individually to your liking. You can do this with the remote or on the tv itelf. That purple blob looks like there is something on your lcd mirror reflecting back onto your screen. It is easy to check, just take out the screws on the top and at least 2 on each side and look at the mirror. If you see a smudge on your mirror that looks like it might be the culprit, take a very soft cloth and while using circular motions, gently wipe it off. Just be very gentle with it. While you have it open, swipe away any cob webs that may be present too. You know the lcds have changed so much in the past few years. I have a RCA rear projection lcd, that I bought in 1999, and had to clean it a few weeks ago, had several webs strung across my screen. It has three bulbs, red,green, and blue, in it, and the lcd panel that reflects the picture back onto the screen actually looks like the movie theatre projection screens. Just a smaller version. Swiped the webs away and wiped the dust off the bulbs. The picture improved dramatically. Looks great even though it is not HD. Pj... Oh yea, my light engine should be in today, so hopefully by this time next week, my tv will be fixed, no more red cloud.
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New member
Username: Supasid

Post Number: 1
Registered: Oct-06
Edit Post

Thanks for laying the ground work. A few months ago I had trouble with ghosting. Found this page and got it fixed.
Recently I started having trouble with the pink blob. Found this site again on Saturday, October 7th, had an authorized shop pick up my TV Monday, October 9th. They diagnosed it Tuesday, October 10th. Long story short I called the Customer Relations number today Wednesday, October 11th, that Angel Ramos left and they agreed to give me the part for free and I pay for the labor and transport.
Thanks to EVERYBODY!!!
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New member
Username: Airhog

Florida

Post Number: 3
Registered: Oct-06
Edit Post

Alright, so if you read my posts above you saw the extreme case of the blob i was experiencing when i rescued this 50v from the trash.

I contacted Hitachi, and after a bit of talking they were pretty quick to offer me a new part for free, so no problems there. they even shipped it 2nd day air (kudos Hitachi:-))

Any way, long story short it will be here tomorrow and I'll be installing it myself, and take detailed pics for all of us here. Its not that difficult. I pulled the old one out in about a half an hour.

So on with the show... First thing i wanted to do is find out exactly what is failing and why, we are all pretty aware that the ventilation on these TVs is not adequate, so lets take a look...

Here is the entire optical engine or light engine assembly, this one is part# ux22201 (OEM original) The two vented boxes on the top are the LC3X drive board and the FC4 LCD board, to the right of those you can see the fan and duct system for the light bulb, above the PWB's you can see the lens that projects the picture to the screen.
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Flipping the entire optical engine over, under the PWB's you can see the intake port for the cooling fan that cools this beast down.(notice the dust) The problem with this is that there is only about an inch of clearance between it and the bottom of the set.
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Here you can see how much dust has accumulated inside the filter, I shifted it over slightly to show a clean portion of the filter. Sunlight doesn't even penetrate through it. When this was running there was almost no air flowing at all. On a side note if you are not experiencing the blob plague yet, cleaning this periodically will practically solve your problems... well some of them any way.
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Underneath the intake cover, you can see the ducted fan that cools down the LCD panels and the other optics.
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Underneath the ducts, you can see the heart of the beast and the affected components.
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Flipping the unit over and removing the drive boards, this should give you a better road map for the layout. The three ribbon cables are attached to there respective red, blue, and green LCD's these in turn attach to the LC3X drive board.
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On to heart surgery, here with the assembly removed, you can now see the LCD screens. You can also see why another big name manufacturer is having similar problems with there light engines... Yep that's right the Lcds are made by Sony.
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After completely removing the LCD you can see the "blob" in all its glory, yep thats it, less than an inch big in the center of the LCD there. If you are having minor Blob issues, this is your culprit. The extreme heat from poor ventilation is frying the LCD.
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In my case of the extreme blob, the heat was so great it was destroying one of the filter lenses, it actually has physical cracks running through it which were reflacting the light to give the super blob effect.
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You can see the result of the damage here
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Moving on to the rest of the unit, you can see more damage caused by the heat, here is the portion of the assembly that reflects all the light from the bulb to the LCD's
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More heat damaged components, this is the green lens, if you look in the top right corner you can see what appears to be some sort of fuming issue.
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Another damaged filter...
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So now we know whats wrong and why, when my new light engine arrives tomorrow, I will go into what changes were made, and see how well airflow is improved. I am also dying to know if they are still using the Sony LCD's.

After all is said and done, i would like to add some well placed fans inside the unit to help keep it cool, And then post a step by step on how to install the unit. All it takes is two Philip's screwdrivers.

J.
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New member
Username: Jlundberg

Post Number: 1
Registered: Oct-06
Edit Post

Hello everyone.

I'm glad I found this site. I too have the red haze problem.

I bought the 50v500a on 12-27-03. It came with a one year warranty and Conn's gave me another one year. Of course it ended 12-27-05 and I just started having this problem about 2 weeks ago.

I contacted Hitachi and got the normal... We're real sorry but you're out of warranty etc.

I called back several times and talked to CR. Vicky with CR was real nice and said they will take care of the new part if I take care of labor.

I have no problem with that. I'm just happy that they are going to step up and help.

To anyone else having this problem... Just be as nice as you can and you'll be taken care of.

Thanks for the info on this site.

John
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New member
Username: Luther88

Post Number: 1
Registered: Oct-06
Edit Post

Hi Everyone:

I am also experiencing the Red Haze and it has been getting worse. I will phone Monday to see what Hitachi will do.

My question is what does LE mean?

Thanks

Eric
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Gold Member
Username: John_s

Columbus, Ohio
US

Post Number: 1134
Registered: Feb-04
Edit Post

LE=Light Engine.
It is the heart of any fixed pixel rear projection video display.

This diagram is from Hitachi's site:

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Gold Member
Username: John_s

Columbus, Ohio
US

Post Number: 1135
Registered: Feb-04
Edit Post

Eric, please see Justin's excellent series of pictures above.

Many thanks to you Justin for the work!

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New member
Username: Tamaneko

Post Number: 2
Registered: Oct-06
Edit Post

Excellent post, Justin! Thanks for the pics as well. Out of curiosity, did you use some sort of guide in taking the optical engine apart?
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New member
Username: Thepet

Post Number: 1
Registered: Oct-06
Edit Post

Justin....great stuff...I also did a self LE install back in January (left a few posts as well).

My question for the group now is about lamp replacement....I was furtunate to get over 10K hours (that is not a mis-print) on my original lamp. I ordered a spare off eBay. The last two nights, I have gotten the power on light sequence, followed by the flashing blue, followed by the solid lamp light. When I install the new lamp, I cannot get it to restart (just a flashing red lamp light). After several tries to make sure it is seated correctly, I go back to the old lamp. Both nights, I was able to get the old lamp to come back on. (Picture is as good as Day 1 by the way...no degredation in brightness, clarity, etc.).

Anyone have a lamp replacement issue (similar or not) and have any assistance they can provide? I have the service manual, but there was nothing of note that I could see.

Thanks!
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New member
Username: Airhog

Florida

Post Number: 4
Registered: Oct-06
Edit Post

Paul, i had issues similar to that when i put everything back together after my LE instal. At first i thought it was the LE since i just replaced it, but realized the bulb door switch was not being tripped.

If the switch is not pushed in, you will get excactly what you are describing. I am not certain this is your problem, but its worth a shot.
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New member
Username: Thepet

Post Number: 2
Registered: Oct-06
Edit Post

Justin....by switch I assume you mean the metal tabs (on inside the lamp holder area and the other on the lamp door)? Should I bend them out slightly so they get tripped?

How did you solve your issue?

Thanks!
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New member
Username: Airhog

Florida

Post Number: 5
Registered: Oct-06
Edit Post

The one switch in the rear (to the right of the bulb contacts) was the one i had a problem with. I may have bent it ever so slightly during the swap. To fix it i just pried it up a hair with a flat head.

I would compare your two bulb assemblies and see if the contact point for the switch has any variation between the old bulb and new one.
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New member
Username: Thepet

Post Number: 3
Registered: Oct-06
Edit Post

Thanks justin...I will try that tonight. One clarification, when you say 'pried it up a hair' do you mean pull it toward you slightly?

I compared the bulbs assemblies and they match identically.

Thanks...
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New member
Username: Igiking


Usa

Post Number: 3
Registered: Mar-06
Edit Post

Paul, I too experienced a problem like yours. When I put the bulb in I was too excited to see how the picture looked that I failed to reinstall the bulb door. There is an actuator on the door panel ( the square plate with one screw)that activates a mechanical switch. (Not sure if this is the same one you speak of Justin) When I put the panel back on, the TV came back to life. My symptom was flashing red light when power turned on.
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New member
Username: Thepet

Post Number: 4
Registered: Oct-06
Edit Post

There are actually two switches (justin is speaking of the one behind the lamp that the lamp insertion triggers). You are speaking of the one on the door. Not sure which one is my issue, just that one or both seems not to be tripped.

Justin, how exactly did you adjust yours?

Thanks
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New member
Username: Gmcgoo


Canada

Post Number: 1
Registered: Oct-06