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Thread: Archive through January 29, 2007 |
    
New member Username: Shaner1
Post Number: 5
Registered: May-06
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| Posted on Tuesday, May 16, 2006 - 07:31 am: |
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I'll check it again when Wide Open West brings the new one out on Wednesday. |
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Relevant Product Info
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New member Username: Shaner1
Post Number: 6
Registered: May-06
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| Posted on Tuesday, May 16, 2006 - 04:40 pm: |
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Ok, I had to pop the card out tonight because it was hosed up again. The date on it is 1/16/2006. |
New member Username: Ru53
Post Number: 1
Registered: May-06
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| Posted on Tuesday, May 16, 2006 - 10:30 pm: |
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After reading all these posts, it seems obvious there are some problems with the cable cards. Here's another one - if anyone has any input or advice i would be appreciative. Just bought a Sharp Aquos 26" LCD. Hung it on the wall and called ComCast to install a CC. First they sent a very nice guy who had never done a CC installation before. So he puts in the card, cant get the TV to pick-up or recognize a signal or any channels. He calls into his tech ctr gives them the card serial#, address, etc and they say the card is not being recognized. He says the card is bad, goes away, comes back 2 days later with 2 new cards. cant get either one to work tells me it must ne the TV. I take the TV back, they tell me you have to let the card sit in the TV for at least 24 hrs to "dowload the programming"- huh? Exchanged for a new TV - (same model) and brought it home to try again. So now I am in the loop between Sharp and Comcast. Are there any specific steps to test in order to at least figure out whether its the TV, card or Comcast? Its hard to try to address a problem when dont even know whether the installer was doing things wrong, the Tv is faulty or the card is bad/incompatible. Any experiences with Sharp Aquos? Any thoughts on an approach to narrow down the problem? |
New member Username: Magredc5
Southern New Hampshire
Post Number: 10
Registered: Jan-06
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| Posted on Wednesday, May 17, 2006 - 09:43 am: |
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I'm not in the cable business but based on my own experiences and other owners' experiences, I would say that the vast majority of cablecard issues are with the TV.
Many manufacturers have new software that you must install to get the TV to properly interact with the CC. The first thing you need to confirm with Sharp is whether your TV has the latest S/W and how to get the update if you don't.
When you install the CC, the TV should immediately recognize it and come up with a screen indicating that you need your cable company to authorize the card. Your installer will have to call in the pairing info (Host ID and Data ID as well as card serial number). The card should authorize within a minute or so.
Some TVs need special setups to work properly, i.e. you need to split the cable to 2 inputs on the TV: 1 for the CC, 1 for the analog channels. Your TV's owners manual should have the requirements.
Finally, when the card is installed, you should be able to check the CC status via the TV menus. The installer should know whether the card is receiving messages over the network. Comcast has been using CCs for a while and I have had excellent service with my regional support people for any issues I've had which have been minor. Good luck. |
New member Username: Beady
Smithtown,
Ny
Post Number: 1
Registered: Jun-06
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| Posted on Friday, June 30, 2006 - 11:43 am: |
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I'm also having the picture breakup problems with my Sony KDF-E42A10, Cablevision and NDS CC. Cablevision tried two different cards with the same results. Sony came, replaced the B-Block with what they claimed is the new one and that didn't help. After the B-block was changed the card could still receive the digital channels, it just couldn't receive the encrypted ones. The encrypted ones tell you to call CV and give them the card and host ID. I called CV and they said they can't do that on the phone and that it requires another service call. At this point I still suspect the TV is the problem so I told CV to wait. I don't want them to come back, provision the card for the new B-Block and then have Sony come in and change the B-Block again.
I tuned to a digital channel where the breakup was happening and got the following data.
inband
SNR fluctuates between 33 and 34
AGC% 40
outofband
SNR 24
Do these numbers look good? Should Sony be able to get rid of the tiling with the card in the state it is in now or should I have CV come back? |
New member Username: Beady
Smithtown,
Ny
Post Number: 2
Registered: Jun-06
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| Posted on Friday, June 30, 2006 - 02:57 pm: |
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Got a call back from my repair guy who asked if I had the NDS card. When I told him yes he said that he had to order a special B-block for that. When I originally called Sony I told them about the card but I guess they didn't hear me. Hopefully this will be resolved next week. |
New member Username: Doclubdub54
Post Number: 1
Registered: Jul-06
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| Posted on Monday, July 03, 2006 - 10:16 am: |
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I have a scientific atlanta cablecard on a samsung lnr409d lcd t.v. My cable company is Comcast. At install it took half hour to update firmware and then it worked well for one week . This week I lost video on two h.d. stations and one analog station. I have audio on these stations. On SA diagnostic screen CP authorization has been received.The ECM count is good (800 or higher) but the EMM count is zero. Any ideas what is wrong or what to do. |
New member Username: Doclubdub54
Post Number: 2
Registered: Jul-06
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| Posted on Monday, July 03, 2006 - 06:43 pm: |
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Since my last post Comcast came to my house and replaced the card.We completely reset the TV installed the card got the hit from the cable company again.Again went half hour where the screen showed "updating firmware" got exactly the same result-all stations on the channel list but on three digital stations only audio but no video(same 3 stations as previous). ECM and EMM were now good.Comcast tech was befuddled.Called samsung went through their diagnostics everything was O.K. Firmware is from Feb. 2005 even though T.V. was made 4/06.Now it has been referred to their engineers.Any ideas? |
New member Username: Doclubdub54
Post Number: 3
Registered: Jul-06
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| Posted on Tuesday, July 04, 2006 - 07:33 am: |
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I checked the diagnostics again.Now the ECM remain good but the EMM stay at zero.Cableguy (or anyone else)when you read my three consecutive posts have any ideas. |
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Bronze Member Username: Wanabtech
Post Number: 37
Registered: Apr-06
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| Posted on Tuesday, July 04, 2006 - 10:56 pm: |
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Our system uses SA cards as well. I have yet to see a CC work properly in a Samsung tv. I'm talkin probably 20 or better different Samsung tv's. What you are describing is exactly what we see after install. Personally my belief is that Samsung doesn't have their stuff together. I have spoken with their techs on the phone, only for them to tell me that I should bring 8-10 cards to an install!?! I take 2 cards, but when both cards yield the same result, only item left common is the tv. As you have mentioned I believe its software related. Cableguy did advise me once to make sure that the date and time setting were correct on the tv. I haven't seen a samsung since, so I haven't been able to see if that makes a difference. Try checking the date and time.
Good luck |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 798
Registered: Mar-05
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| Posted on Wednesday, July 05, 2006 - 04:36 pm: |
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Marvin~ the fact that the EMM count stays at zero is insignificant. The only time you will see EMM's is when the card has been provisioned. If the card has been ejected or the power to the tv unplugged it will lose EMM count. Losing the EMM count is nothing out of the ordinary, as long as it initially got EMM's. The fact that you're ECM's are climbing indicates that the card is detecting the digital information, but because you are not able to view the channel would indicate to me it is not properly provisioned. As wanabtech indicated, I strongly recommend that you manually set the clock before inserting the card. If you can, have them come out one last time remove the card, run an autoprogram without the card installed. Make sure all the channels that are in the clear are working properly, then manually set the clock. Once the clock is set, then put the new card in and watch the CP Auth status and EMM count. CP auth status should read "CP auth recieved" and the EMM count should climb to a set number and then stop getting anymore. Let me know what the EMM count levels out at, and what the CP auth status indicates. If all things are considered equal and the numbers match what they should be doing, it would be up to Samsung to figure out what is not working. Unlike wanabtech, I have seen more then enough Samsungs to know they will work if everything is done correctly. Keep us posted |
New member Username: Doclubdub54
Post Number: 4
Registered: Jul-06
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| Posted on Wednesday, July 05, 2006 - 10:33 pm: |
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Thanks for the responses.Today I spoke to the Comcast cablecard supervisor who said that two days ago another customer reported exactly the same problem(audio but no video) on the same channels on a Samsung so he feels it is a Samsung problem.I am fairly certain that I set the clock manually when I first got the set(prior to the cablecard being installed)-but I will check that on Sat when I will be able to access the set.If the clock is accurate would you still go ahead and do what you mentioned in your reply.If so do I need a new cablecard or can I use the one I have(the Comcast supervisor tested it in in his office on a Sony and it worked perfectly).If I can I would prefer to do this without another appointment.What is an autoprogam? If you still think I need to do this, prior to starting(after pulling out the current cablecard) do I need to reset the T.V. Samsung has walked me through how to reset the set myself.The supervisor will send a "hit" to my set if I ask him.So if you still think I need to do this and I don't need a new card I should be able to do this myself.Thanks. |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 800
Registered: Mar-05
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| Posted on Thursday, July 06, 2006 - 04:09 pm: |
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I don't think you need a new card to do what I mentioned. That's up to Comcast if they want to revoke and remarry the card and send it the proper provisioning hits. You'll know, as I mentioned, if you are getting the hits if you keep going in and out of the CP info screen. The EMM count should go up and then level out at a specific number, and your CP auth status should say "received". Autoprogram is when your TV searches for any channels it can find, and can only be done when the card is removed. Remove the card, unplug the TV, plug it back in, power it on, do an autoprogram, then set the clock. Once that is done, put the card back in and see if the supervisor at comcast can re-initialize the card. |
Bronze Member Username: Wanabtech
Post Number: 38
Registered: Apr-06
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| Posted on Thursday, July 06, 2006 - 08:34 pm: |
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Cableguy,
Question, From the many phone calls that I've had with Adelphia's Data Center & conference calls with SA, that the card needs to see a minimum of 39 EMM's to trigger at least 1 ECM in order to view pictures. If I understand your post correctly, the EMM count will vary. Is this depending on customer channel lineup? |
New member Username: Doclubdub54
Post Number: 5
Registered: Jul-06
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| Posted on Thursday, July 06, 2006 - 10:44 pm: |
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Cableguy-Thanks for the response.Do you think I need to do this if I check and find the clock is accurate. I know I set the clock before the first (out of three)cablecard was installed. |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 802
Registered: Mar-05
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| Posted on Friday, July 07, 2006 - 05:29 pm: |
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Marvin~I think if you want the problem solved, you should do everything you can to get it done. If the company installing doesn't have a clue, at least what I've given you should be enough to help them figure out what is wrong and how to correct it.
Wanabtech~ I've seen cards work with as little as 27 EMM's, but that would be because the card had already recieved it's staging EMM's and didn't reload them. Usually 39-43 is the magic number. As for the ECM count, it should always be going up. The card receives authorization to decrypt the channel, the ECM show's it's getting the data it needs in order to work. The reason the EMM count may vary depends on if the card has been installed prior on a different set or if it is new from the factory. It has nothing to do with the channel lineup. It also has to do with the provisioning of the card itself and of course signal strength for the FDC. If it's not provisioned properly, or if there are errors in the FDC it will not get what it needs. Numbers don't lie, it either gets what it needs or it doesn't work. |
New member Username: Beady
Smithtown,
Ny
Post Number: 3
Registered: Jun-06
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| Posted on Friday, July 07, 2006 - 11:51 pm: |
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The Sony guy came today with a new b-block and my problem is fixed. Apparently Cablevision uses the NDS card and it requires a special b-block. Sony finally has a bulletin on it. You need part number T99860312. |
New member Username: Bltblt
Post Number: 2
Registered: Aug-05
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| Posted on Sunday, July 09, 2006 - 08:03 am: |
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I have a Samsung 61 DLP purchased in September 2005 with Comcast Cable. Up until two weeks ago all was fine. Then I lost about 20 non-HD channels.
The Comcast tech has been out 4 times with still no solution but a test set hooked to my output cable brings in the missing channels. I am now waiting for Samsun to send me new firmware but it seems to me that Comcast must have done somethng at the headent to change things since I had all of the now missing channels for the last 8 months with the same cablecard. Any suggestions? |
New member Username: Doclubdub54
Post Number: 6
Registered: Jul-06
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| Posted on Sunday, July 09, 2006 - 11:18 pm: |
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Cableguy-thanks for your input.When in the process should they revoke the cablecard-before or after the T.V. reset,autoprogram,and setting of the clock.Should the cablecard be in or out of the cablecard slot in the T.V. Thanks-I want to do this correctly. |
New member Username: Arim
Post Number: 1
Registered: Jul-06
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| Posted on Thursday, July 13, 2006 - 06:20 pm: |
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Beady and Cable Guy--
I have a Sony Bravia XBR that has not worked with Cablevision's Cable Card since day 1 (this is of course after both the salesmen at Best Buy and the Cablevision salespeople both confirmed that it would!).
We had the techs out for the 2nd time to try and install it, after they claimed that they had their problems with Sony worked out, --but it still didn't work. They now want me to take the TV to some repair shop where they monitored a customer's repair that had my situation, and have it "fixed". They claim that all is well and it is a problem with the TV.
Beady--did you find your fix works for all Sony's with this problem?
Cable Guy--The latest techs that came to do the install killed themselves to get it to work--they were here for 3 hours. They checked to make sure the signal coming in was strong (installed an amplifier because they were'nt happy with the signal strength), and we had the same "tileing" problem on all the digital channels, but the analog ones came in fine.
Any advice? I'm so sick of this problem!!! |
New member Username: 1movibuff
Post Number: 1
Registered: Jul-06
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| Posted on Thursday, July 13, 2006 - 09:33 pm: |
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I work as a dispatcher for a cable company & I have had success with getting cablecards to work with various model of tv's. If there are no signal issues or other problems involved I can more often than not work with my tech in getting the card to work. We use Motorola's in our market and the process I use with Wega's and Bravia's is:
1) Upon arrival at the customer's home, determine where the TV is located and that it is in working condition (all channels on our analog tiers are working).
2) Power down the TV and insert the cable card.
3) Power up the TV and wait for the set to display pairing info.
4) Add the card to the customer's account along with any pairing info. (Done by our dispatch)
5) Send an "INT" hit to the card.
6) Go into the TV menu and find the CableCard.
7) Select reset in the CableCard menu.
8) Verify pictures on all channels are being subscribed to including digital and HD.
I use this process whether or not it is a new installion or a service call. If it is a service call and the serial # of the cablecard is already on the account, I take the serial # off the account before the tech starts the above process, cycle it, then procede with the above. The channels will start to auto populate after a couple of minutes. I have great success with this. Tiling is a signal issue, can be caused by something as simple as a loose coax connection at the back of the tv.
I have found that each TV needs to be treated differently, but it took alot of research, trial and error. Cablecards can work, you just need to know the proper way to install them. |
New member Username: 1movibuff
Post Number: 4
Registered: Jul-06
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| Posted on Thursday, July 13, 2006 - 10:03 pm: |
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Barry - Have you tried this: in the menu go to the "cablecard setup", press enter then again press enter to select "cablecard reset" Or try the "channel list reorganization". If channels suddenly go missing, most tv's have an option in the menu to "reorganize" or "reprogram" the channels. The channels in your area may have been realigned. |
New member Username: Beady
Smithtown,
Ny
Post Number: 4
Registered: Jun-06
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| Posted on Friday, July 14, 2006 - 10:01 am: |
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Ariadne,
Definitely sounds like the same problem I had and Steven Marcus had. Our problems were resolved when they replaced the B-Block on the TV with a special version. In my case the part# was T99860312. I don't know if the part number is the same for the Bravia XBR but I've read about other Sony TV's that have had this problem. In older models it was called the Q-Block.
I would call Sony, explain that you have Cablevision and they are using the NDS cable card. I was told there is now a bulletin at Sony that specifically discusses the NDS card and Cablevision. Make sure the person you talk to actually "hears" you. They didn't hear me when I mentioned NDS and Cablevision the 1st time so the repair guy ended up coming out twice. If you are on LI you might see if Sony can dispatch QualServ. When they call see if you can get Dominic to come out. He's the guy that fixed my TV and he had 2 other B-blocks in his car for repairs with the same problem.
Once they replace the B-block the tiling should go away. You can test on a channel like 713. I was told you may have to have CV come back out to re-provision the card after that because I believe the host-id is stored in the B-block. It's stupid because all it really takes is for you to read 2 numbers to them and they put them in the computer but they have no way for a customer to do that. For whatever reason I didn't have to get my card re-provisioned. I have family cable and the encrypted channels like ESPN, Yes, etc all worked once the card was replaced.
Good luck and please let us know how it turns out. |
New member Username: Arim
Post Number: 2
Registered: Jul-06
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| Posted on Saturday, July 15, 2006 - 11:14 am: |
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Beady--
Thank you!! I'll let you know how things turn out.
--Ariadne |
New member Username: Nkcaump
Kansas City,
MO
Post Number: 1
Registered: Jul-06
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| Posted on Tuesday, July 18, 2006 - 06:52 pm: |
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Hello. Thanks for this board. It has been helpful! I am having a slightly different problem that I haven't seen listed and am wanting some suggestions on how to correct.
I have an LG LCD 42LB1DR with a SA cable card. SA card reads OS Build 2.3.149s2 (0).
Cable provider is TimeWarner.
I originally had some channels that didn't show in the 200-300 range. They did another "hit" to the card and now all my channels show up. The problem I'm having is that when I turn the TV off at night, the TV goes into standby mode (with orange power light illuminated.) When I wake up the next morning, the TV is completely powered down (with no power light illuminated) and it obviously hasn't pulled any updates from TV Guide. In fact, it dumps the online guide. In order to get the TV to turn on again, I need to unplug the TV, then plug back in.
I've already had TimeWarner out once to check the card and have called LG as well. I've got a second service call scheduled for Friday. It's hard to troubleshoot because the problem doesn't occur for several hours, by my guess. The TV works fine (including TV Guide updates) without the CC installed (except, obviously, I don't get my digital channels.)
The problem is clearly some issue with the CC interacting with the TV. I'm on the brink of a "he said, she said" with this and would appreciate some guidance on how to proceed. It is unlikely I'm going to get that special CSR tech on either side that will know exactly the right course of action, at least without knowing who to call.
At this point, however, the TV is basically worthless because it won't keep its TVGuide updated overnight, so no shows tape on DVR, etc.
Advice is very much appreciated.
--Chris
Kansas City |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 805
Registered: Mar-05
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| Posted on Wednesday, July 19, 2006 - 08:10 am: |
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Chris~ You need to keep on LG about this issue. I have seen the same problem with LG and I know of other manufacturers models that have the TVGOS feature that don't do this, and this is with SA cards. It's their product and the guide is their feature. If the TV is in standby mode when you turn it off, it should be in standby mode when you wake up and the card doesn't tell the TV to power down, it can't because it's only an interface to descramble channels and map out the channel plan. |
New member Username: Nkcaump
Kansas City,
MO
Post Number: 2
Registered: Jul-06
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| Posted on Wednesday, July 19, 2006 - 05:46 pm: |
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Thanks Cableguy. I made a series of phone calls today and if I don't get anything resolved by Friday, I'm just going to take the set back. I don't have the luxury of patience on this issue and I can see from the bulk of this forum that I may be fighting a losing battle. I just want a TV that works.
I called Time Warner today and they escalated the issue to "Joe." This made me feel immediately better. <note>. The tech did admit that they've seen this issue with LG TV's before.
I then called the local LG warranty shop and he said I am third on his list. I was actually able to give HIM some information, such as firmware information, etc. He was going to e-mail LG with this information and would get back to me soon. He did say that he wasn't optimistic because it's a classic he said/she said and that simply switching out boards won't work. He said LG wasn't planning a firmware update any time soon, but he did say he'd do his due diligence and run it up to LG.
Then I called LG. I do like how I don't have to repeat my phone number, the caller ID is tied into their system so I don't have to repeat my whole life story. I spoke immediately with a second tier tech who said he got an e-mail on this issue, just today. He took some additional information and said he'd send it to "Joe." No word on if it's the same "Joe" from Time Warner. Freaky. Maybe it's that only people named "Joe" can work on this issue. Strange.
So... I've got this $3,000 TV. The technician in me wants to wait this out and let my peers do their best to solve the problem. The cynic in me says I just need to take the da&& thing back and get something proven to work. (What would that be??) I've even offered LG to be their beta tester. Am I a glutton for punishment?? This TV is just pretty worthless without the TVGuide because it runs the DVR.
Your recommendation??
Thanks again for keeping this board. It really helps. |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 807
Registered: Mar-05
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| Posted on Thursday, July 20, 2006 - 07:54 am: |
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Chris~ My recommendation is to give them a deadline in which they either agree to have the problem resolved or refund your money. The tech in me would rather see them fix the problem, but I understand cynic side of you  . Ulitmately it is up to you to decide when you've had enough, and nobody can tell you when that is. Giving them a deadline comes with a catch, make sure you get an email contact at LG who can make these decisions and keep all transactions on file to show what was said on what dates in case things don't go as agreed to. It's one thing to verbally commit, and another to put it in writing. |
New member Username: Nkcaump
Kansas City,
MO
Post Number: 3
Registered: Jul-06
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| Posted on Friday, July 21, 2006 - 10:01 am: |
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Just one more update as my Time Warner guy stands in the other room... I tried the SA8000HD which is the HD Cable Box my Time Warner provides and it's way inferior to the features that are *supposed* to work on this Cable Card, so I'm going to need to get this CC to work!!
Keep my fingers crossed!!! |
New member Username: Bigchief42
Post Number: 10
Registered: Jan-06
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| Posted on Friday, July 21, 2006 - 12:41 pm: |
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if anyone remembers me, I had a rather lengthly fight with Sony to get my television working correctly with the CC. I really am not going to pass judgement on the TV manufacturer, the Cable System or the manufacturer of the particular card which is also in the equation. As a consumer I wish that the industry would establish an industry-wide standard so that no one else has to go through this. It is a crime that the federalk government is mandating movement to HDTV and has not forced the establishment of an acceptable standard to have the cable providsrs and manufacturers accept. I am now spoiled in my den watching HDTV. I would love to replace my non-HDTV in my bedroom but do not want to have to go through this again with a new TV. I hope, possibly against all hope, that by the time I NEED to replace that TV, there will be an acceptable standard and I can rest assured that buying a new TV would not put me back into this awful situation. |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 808
Registered: Mar-05
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| Posted on Friday, July 21, 2006 - 01:28 pm: |
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steven~ I remember you very well, and to be honest there are standards that have been established and set forth by the FCC and SCTE. The problem is the technology changes so fast that what you buy today is obsolete tomorrow (metaphorically speaking of course). When they set the standards, all companies involved have to fit within the "parameters" of the specs. The problem is the interpretation of those guidelines is subject to debates. If the FCC or SCTE uses the word "recommends" instead of "shall be" or "is required", the manufacturer has the option to use that feature or not. The bottom line is it isn't so much of the standard that is the problem as much as it is making sure the guidelines are pinpoint accurate and not subject to interpretation. The acceptable standards are always going to change, so if you buy a TV today it may be built to the exact specs and standards required for what is available today, but not compatible with what is available tomorrow. Does that make sense? One thing I hope you have learned from all the experiences you've had with what you did buy, is to research, ask, and do more research before you buy. There are a lot of people that can say "I wish I'd known that before I bought the damn thing" and not one of them is wrong. I wish they had known too, it would have made my job a lot easier in the long run.
Anyway............it's nice to see you still come in and see what's going on.
L8r |
New member Username: Cherokee_voyager
Canton,
Ga
Usa
Post Number: 1
Registered: Jul-06
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| Posted on Friday, July 28, 2006 - 09:45 am: |
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I have a KDS-R60XBR1 TV that I just purchased. I'm in Canton, GA and have Adelphia as a cable vendor. I'm trying to get a cable card put in and working. The first one didn't work at all (wouldn't do a show), the second one would show all of the analog channels 2-99 and Discovery HD, NBCHD, CBSHD, and PBSHD, but not any of the other HD channels (HBOHD, SHOHD, ESPNHD, etc). Addiitonally, the expanded basic digital channels won't display either. The channels that won't display all have the name of the channel but they display "NO SIGNAL".
Here's the results from the SA CP screen:
Auth status: CP Auth Received
Prog#:1
CCI Bylte COunt 0x00
ECM: 0
EMM: 0
Decrypt Status: OK
Powerkey Status : Not Ready - Waiting for EMMs
EID: 0xffffffff
BKS: 2000
Thanks in advance for the help!
John |
New member Username: Cherokee_voyager
Canton,
Ga
Usa
Post Number: 2
Registered: Jul-06
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| Posted on Friday, July 28, 2006 - 11:13 am: |
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Well,
Adelphia sent someone who knew what they were doing this time. This tech had someone at the "HEAD END" send a hit. That got it going. The tech who came out said to be sure to leave it on a digital channel when I turned it off otherwise I'll have to get a hit sent again. |
New member Username: Kevincw01
Post Number: 1
Registered: Sep-06
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| Posted on Wednesday, September 27, 2006 - 07:13 pm: |
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toshiba 32hlx95
Charter denied they supported cable cards until I pulled the "FCC card" which resulted in a next day appointment. 2 guys show up, and tell me that they've only done 1 other card and it didn't work so he didn't have high hopes.
He put the card in and it said it needed to upgrade firmware and started counting up from 0 to 3600. He went to lunch and came back. The tv's "Cable card" option in the menu was still greyed out so he said the tv is incompatible...Removing/reinserting card just results in "updating firmware" screen again... He said my only option is a digital box.
I called CSR and told them that I'm not paying extra for the box. I'll pay the cablecard price b/c that's what I requested. It's their choice if they want to get the cablecard working or install the digital box. They are sending a diff. tech out with both a card and box but wouldn't commit to low price if the card fails.
Any ideas on getting the CC to work or should I just get the digital box with an IR repeater(G-Link) and hide it? |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 852
Registered: Mar-05
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| Posted on Thursday, September 28, 2006 - 08:03 am: |
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Kevin~ the first thing I would recommend is to contact Toshiba and verify you have the latest version of software installed in your TV. You also didn't mention if the CC is motorola or sa?
The fact that the card option is greyed out in the menu could be an indicator that either the interface is bad or the software in the tv is not to spec. Even if there is a problem with coding and signals, the card should be recognized when inserted. |
New member Username: Kevincw01
Post Number: 2
Registered: Sep-06
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| Posted on Thursday, September 28, 2006 - 04:59 pm: |
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The guy told me that at one point the option was not greyed out but then he power cycled the tv and it went away. After that, it never came back. I read earlier in this thread that a guy had the same tv as me and that the latest fw is 1.31 so I will check tonight. |
New member Username: Kevincw01
Post Number: 3
Registered: Sep-06
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| Posted on Thursday, September 28, 2006 - 05:18 pm: |
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i forgot to mention that the card was SA and it looked brand new because he pulled it out of the plastic sleeve(but maybe they just store them like this). |
New member Username: Mainer
Bangor,
ME
US
Post Number: 1
Registered: Nov-06
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| Posted on Monday, November 06, 2006 - 01:39 am: |
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I am new to this forum and would like to add something that may prove relevant to some of the discussions here. I reside in Bangor, Maine.
For over a year, I have had a 42 inch Sony Projection LCD WEGA with a CableCARD furnished and installed by Adelphia. I enjoyed the HD channels and was looking forward to having more added. Although, the CableCARD did not allow me to see each show's detail, it did at least give the channel number and the channel name such as NBC, PBS, HBO, Showtime, etc. Whenever there was a channel issue, the card was reset by Adelphia or a new one had been installed.
After Time Warner purchased Adelphia and began gradually changing over to their equipment and sytems, there was a corresponding failure in what the CableCARD provided in the HD channels. First, the channel name was no longer showing. I called TW tech support and was told it was likely because it was not installed correctly the last time and it was suggested that it may have been caused by a subcontractor doing the installation and setup rather than an actual trained TW employee. (I guess this was supposed to have been better and built more confidence in their abilities.) An new appointment was set and the tech came, installed a new card, and received the info from TW via telephone. Still, the problem was not resolved. They (the previous Adelphia employees still in place) didn't understand why it was not working. As far as they knew, it should have. It should also be noted that the transition from Adelphia equipment and systems to Time Warner was partially completed.
About a month later, more changeovers happened to Time Warner equipment and systems. Immediately, several HD channels were not working at all and three others received video but no audio signal. I called Time Warner customer support and waited an hour. Their line on the earlier issue was that their service never provided the channel name in the first place. Regarding the new issue of the HD channels not working... They made several attempts but could not resolve the problem. I was then elevated to level 3 tech support and waited 45 minutes. Still, they were not able to get them working so an appointment was set 5 days from that date to have a tech come out.
My take is that the issue is in Time Warner's camp and they have absolutely no incentive to improve the situation. In a market where they are allowed to have a cable monopoly, the customer always loses unless there are enough of us with the same problem. I am reasonably certain that Time Warner will blame the issue on the TV, the Card's technology, or both, and only provide the option to upgrade to their digital cable box. |
Silver Member Username: Cableguy
Somewhere on...
U.S.
Post Number: 866
Registered: Mar-05
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| Posted on Monday, November 06, 2006 - 10:47 am: |
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Greg~ For what it's worth, I work for Time Warner, and I can tell you in our system the channel ID does in fact work. Whatever the problem is, it is originating at the source. Keep on them, somebody will find the answer. |
New member Username: Mainer
Bangor,
ME
US
Post Number: 2
Registered: Nov-06
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| Posted on Tuesday, November 07, 2006 - 01:16 am: |
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Hi Cableguy - Thanks for the information and the reinforcement to keep pushing Time Warner to resolve the issue. |
New member Username: Tbhall
Maple Grove,
MN
United States
Post Number: 1
Registered: Dec-06
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| Posted on Saturday, December 30, 2006 - 12:20 pm: |
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Help Cable Guy, I see you are an expert in this CableCard area - thanks for your help. I bought a new LG 26LX1D HDTV with a CableCard slot last month and had comcast come out and install the card [Motorola MediaCipher] and it worked great from the end of November to December 28th and then it quite. The came out and installed another one [bad technician - only had done 1 or 2 before he said] and it doesn't work either. CC told me to contact LG to get the firmware updated and I did that - firmware was the latest version. LG told me to try one more CableCard since they are often fickle and usually if you try 3 one will work. Looking for some insight and help. Appears Comcast would rather the CableCard doesn't work so I have to use their box.
Todd |
New member Username: Tbhall
Maple Grove,
MN
United States
Post Number: 2
Registered: Dec-06
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| Posted on Sunday, December 31, 2006 - 12:02 pm: |
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Well hopefully you Comcast customers can learn from my experience.
The Comcast tech came out this morning and he was obviously more experienced with CableCards than the last guy. He immediately recognized the problem and said the Comcast needed to take the CableCard out of my account [back at the office] and reinstal it - wipe it out and put it back in from the beginning. He didn't do anything with the physical card in the set. Once he spent 30 minutes on the phone trying to convince the person on the other end to do what he was asking - they did - and everything began working immediately. He said that 3/4 of the cards he installed or had trouble with recently did what mine was doing and this solved the problem. It's workino now so we'll keep our fingers crossed.
Todd |
Silver Member Username: Cableguy
Somewhere on...
U.S.
Post Number: 897
Registered: Mar-05
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| Posted on Tuesday, January 02, 2007 - 09:58 am: |
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I like happy endings |
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