Archive through January 30, 2007

New member

Username: Kumar_shah

New York, NY
United States

Post Number: 7
Registered: Aug-06

Posted on Tuesday, September 19, 2006 - 06:07 pm:

Found this on Samsung's web site:

Note: If your picture is pixelating or breaking up severely when you watch regular, non-HDTV television programs, you may have a problem that requires service. To schedule a service call, contact Samsung Customer care at 1-800-SAMSUNG (1-800-726-7864).

Describes my problem exactly. Problem especially noticeable with fast moving images. Before I call Samsung, anyone have an idea what this is about? Problem has been present since I bought the TV (compared to Sony LCD TV I also have) but I just chocked it up to a DLP shortcoming.

Relevant Product Info

Silver Member

Username: Fyi

Dallas, Texas

Post Number: 849
Registered: May-05

Posted on Wednesday, September 20, 2006 - 02:13 pm:

"Describes my problem exactly."

Wow! I didn't know you had that problem.
You didn't mention it.
Sounds like an adjustment will solve it, though.

Maj Groves

New member

Username: Majgroves

Post Number: 1
Registered: Sep-06

Posted on Friday, September 22, 2006 - 11:49 am:

Newbie Here,
I bought a HLP 5063WX in Feb 2005. I didn't notice at first, but the picture is off center about 1-1.5" to the right (space on left & cutoff on the right). Samsung sent me to a local tech guy who said the whole engine had to be replaced for $1350!!!

Since DLP is a projection system, there has to be an alignment adjustment, right? Can anyone tell me how I can recenter my picture?

New member

Username: Kumar_shah

New York, NY
United States

Post Number: 8
Registered: Aug-06

Posted on Friday, September 22, 2006 - 12:38 pm:

Maj Groves:

See FYI's post 731 of May, 05 on how to access service menu and ajust position of picture.

New member

Username: Kumar_shah

New York, NY
United States

Post Number: 9
Registered: Aug-06

Posted on Friday, September 22, 2006 - 12:44 pm:

Maj Groves:

Sorry, wrong date on FYI's post addressing your problem. Here is the relevant part of his message:

With set off, using the remote, press mute, 1, 8, 2, power. It comes on saying "Factory Loading". Use the up-down arrows to navigate. Use the center button (Enter) to select things. Use the left-right arrows to change values. Use the (Menu) button to return to a previous page.

Arrow down to "Service" and push "Enter". The next menu screen should have "Vertical" and "Horizontal" position selections at the top. Use up-down arrows to highlight the one you want in Red and push Enter. Change the picture position with left-right arrows. Push (Menu) to exit and return to previous menu screen. When you're done, Power off, then back on within 1 second to exit the Service Menu and avoid a lamp re-strike. This helps save the lamp life. There are other values in the SM that can be tweaked for your specific light engine. There's Gamma, Index Delay, CCA values, DNIE values, just to name a few. You might be able to call an authorized Samsung Service Center and obtain workable values for the DMD Control Module. Good Luck!

Maj Groves

New member

Username: Majgroves

Post Number: 2
Registered: Sep-06

Posted on Saturday, September 23, 2006 - 02:24 am:

Kumar,

Thanks a lot. It worked - mostly. I moved the picture to the left until space started showing on the right. I then moved it back until the edge of the picture was just resting on the right side of the screen. This is much better, however, it is still not centered. It needs to go to the left more but then that leaves a space on the right side.

I saw all the settings on the "Factory Loading" menu but I don't understand most of it.

I guess it is about the best I'm going to get it unless someone has a suggestion.

Thanks again,
Maj Groves

Valmarc

New member

Username: Valmarc

Post Number: 1
Registered: Sep-06

Posted on Sunday, September 24, 2006 - 11:19 am:

I liked the first HLS5087w so much I purchased a second one one month ago. Having something to compare to, I now notice that the brightness does not develop as fast on the second set nor reach the same intensity. Colors appear accuate but there is a dimness seen on tv and dvds when the brightness does not come on as fast nor get as bright as the first TV. Brightness and contrast controls cannot overcome it. Cable boxes and TV have comparable settings. Replaced cable box on second tv. Could this be a lamp issue or something else

Silver Member

Username: Fyi

Dallas, Texas

Post Number: 859
Registered: May-05

Posted on Sunday, September 24, 2006 - 11:41 am:

It could be a weaker lamp, but it could also be a setting in the service menu, like gamma. In the picture menu the "Mode" setting has a large effect on grey scale. Dynamic is ridiculously intense, while Movie is muddy in my opinion. I use Standard in the daytime and I've set up Custom for dark room viewing. If you think something is definitely not normal, call 1-800 SAMSUNG for a warranty service call to re-calibrate the service mode and/or replace the lamp. Don't forget to register your serial number online for an extra three months of factory warranty.

Maj Groves

New member

Username: Majgroves

Post Number: 3
Registered: Sep-06

Posted on Sunday, September 24, 2006 - 12:37 pm:

re: Maj Groves Post #2 Sep 06

I realized later that the information I gave must sound strange. Indeed it is a little strange that if the right side of the picture is resting on the right side of the screen, how can it be still off-center to the right?

Well, when I am in Pillar-box mode for non-HD broadcast, the picture is off to the right. During HD broadcast, the right side of the picture is right up against the right side of the screen, but the left is off the screen by about 2 inches.

Is there a "Service" setting to change the width of the picture?

Maj Groves

Silver Member

Username: Fyi

Dallas, Texas

Post Number: 862
Registered: May-05

Posted on Sunday, September 24, 2006 - 08:14 pm:

You have used electronic adjustments in an attempt to correct what is probably a physical misalignment of the light engine. It sits on a sliding tray and should be held in place by screws. Yours may have been jarred out of alignment during a move. It could be the engine itself, the mirror, the lens, the DMD board, or any combination. There is no electronic setting to adjust width or height.

Sam Sung

New member

Username: Samiam2

Post Number: 4
Registered: Sep-06

Posted on Tuesday, October 10, 2006 - 04:52 pm:

Best Buy finally agreed to replace my Samsung HD DLP TV. It took a lot, but they're finally convinced that my sync issue is NOT because of my cable box. I'll have about a $3500 credit at Best Buy to replace my TV. I have a custom entertainment center that was made for my 50" Samsung. Any recommendations for another TV? DLP? LCD? Placma? It will be hooked up to my surrond sound system. Thanks!

New member

Username: Kumar_shah

New York, NY
United States

Post Number: 10
Registered: Aug-06

Posted on Wednesday, October 11, 2006 - 10:54 am:

Sam Sung:

As a barely satisfied owner of a Samsung HLR 4266W DLP TV (picture quality not as good as that of my Sony LCD), I'd suggest getting a 50" plastma TV. Consumer Report says Panasonic plasmas are the best value. Should fit in your cabinet.

Nicholas R. Koriakin

New member

Username: Nickster

Post Number: 1
Registered: Jun-05

Posted on Wednesday, November 08, 2006 - 10:53 am:

I too have a Samsung 61-in DLP that has a "drag of the image' or 'ghosting' effect. What ideas does anyone havce to fix this? It's quite annoying.

Jacques Drouin

New member

Username: Frustrated_dlp_owner

Ottawa, Ontario
Canada

Post Number: 1
Registered: Nov-06

Posted on Wednesday, November 08, 2006 - 03:31 pm:

HI. This is my first posting. I have a DLP model HLN5065W purchased in 2003. In the last year, occasionally the picture suddenly disappears. While this is happening, the sound, lamp, color wheel, fan etc., all continue to work. I can't turn of the set with the remote, however, I have to unplug and replug it. This seems to help but then a few hours or days later it happens again. I figured it could be someting with the reception since the signal runs through my video/sound tuner. But this also happens when I watch a movie on my DVD player which is connected directly to the the TV set. I have called the technician twice so far, but each time, the darn set works like a charm and he has no idea what the problem might be. As I write this, the picture is gone again and I will leave the set running until the technician shows up. Is this a common problem with these sets?
Frustrated DLP Owner

Bob Bertino

New member

Username: Bwcbob

Charleston, South Carolia
USA

Post Number: 1
Registered: Nov-06

Posted on Thursday, November 09, 2006 - 08:04 pm:

I have the same problem with a DLP Model HLN4365. Mine set only stays on for about 5-10 minutes. All fans are clean and runnig smooth, everthing inside looks good - no noticably burned components and after unplugging it fires right up - but back out in minutes. The remote or power button on the side does not respond. Any help as to what to check other than the bulb as it is rather new - 2-3 months.
thanks

Silver Member

Username: Fyi

Dallas, Texas

Post Number: 925
Registered: May-05

Posted on Friday, November 10, 2006 - 06:48 pm:

JD,

Sounds like the analog board is flaking if you are using component cables instead of the DVI. My guess is that the DVI works perfectly. The culprit is the actual board that the component connectors attach to. That, or the digital board. I've heard of this condition several times. If it's the analog board, a new one will be a long term fix. If it's the digital board you should negotiate with 1-800-SAMSUNG for a newer replacement set because a new board will eventually fail.

Bob,

You're in the same boat!

Samsung knows these "N" models have bad boards. They are usually responsive to original owners, even with sets out of warranty. Be persistant, though. The first level is trained to say no! Get beyond them to ECR. Be prepared to pay shipping on a new "S" model.

Jacques Drouin

New member

Username: Frustrated_dlp_owner

Ottawa, Ontario
Canada

Post Number: 2
Registered: Nov-06

Posted on Monday, November 13, 2006 - 12:52 pm:

Thanks for the advice Fyi. I don't use component cables. I use an s-video cable/audio cables to connect the tv to the Satellite receiver & video/sound tuner and the DVI cable for my Samsung dvd player. The problem has occured for both tv and dvd movie watching. I followed your advice to other customers and contacted Samsung's 1-800 number. They told me to report the problem to Samsung at : oop@seca.samsung.com. Is this the correct procedure to get results?

Silver Member

Username: Fyi

Dallas, Texas

Post Number: 930
Registered: May-05

Posted on Tuesday, November 14, 2006 - 08:01 pm:

The S-Video cannot carry HD signals. All you will get with S-Video is 480i.

Questions:

How do you receive your free digital HD local network stations?

What sat provider?

What sat receiver?

Does the sat receiver have a digital off-air tuner (ATSC) built-in?

Have you tried the sets internal tuner?

Does the set's internal tuner glitch like sat and DVD does?
Hook up an external antenna and trigger the auto-programmer to check it out.

Bronze Member

Username: Potentialjvcowner

Post Number: 12
Registered: Sep-06

Posted on Friday, November 17, 2006 - 11:34 am:

This is partly off-topic (because the answer isn't necessarily Samsung, although it might be), but I'm looking for a recommendation on an HDTV set, probably some micro-display projection set as opposed to LCD or plasma. I want a screen size in the mid 50's (inches) and true 1080p (will, at times, be driven by a Windows XP MCE computer via DVI or HDMI). Must also have triple tuning compatability (NTSC, ATSC, QAM). My impression is that JVC has the best picture but I'm scared to death of JVC lamp life issues. What models of Samsung, JVC, Sony, Toshiba, Mitsubishi, etc. should I consider/avoid?

New member

Username: Dlpproblems

Post Number: 1
Registered: Nov-06

Posted on Sunday, November 26, 2006 - 08:22 pm:

My Samsung DLP model HLP4663 shuts off by itself every 15 minutes. I am 1 year past the expiry of the warrantee period. Any idea what is causing this? Please help!

Bronze Member

Username: Potentialjvcowner

Post Number: 20
Registered: Sep-06

Posted on Sunday, November 26, 2006 - 08:46 pm:

PH, it could be overheating becuase it's cooling systems (fans and vents) have become clogged with dust. The first thing I'd do is give it a good cleaning. That may be about the extent of what a user can do, but if you are very lucky, it may be enough.

New member

Username: Dlpproblems

Post Number: 2
Registered: Nov-06

Posted on Sunday, November 26, 2006 - 09:00 pm:

I'll check the fans. Someone named pg828 on this board had the same exact problem. Did replacing the DLP engine fix it? What is that going to cost me?

Bronze Member

Username: Potentialjvcowner

Post Number: 21
Registered: Sep-06

Posted on Sunday, November 26, 2006 - 09:11 pm:

I'd bet that replacing the light engine or the main DLP module out of warranty would both cost so much as to make them not economically feasible. If cleaning doesn't fix it, try to find a service manual.

R Gibson

New member

Username: Gibber

Oakville, Ont
Canada

Post Number: 1
Registered: Dec-06

Posted on Sunday, December 03, 2006 - 01:49 pm:

After reading all the problems that people are having with the SamSung DPL HD I am still keeping my fingers x'd.
I have a SamSung HL=P6163W and have finished yr. 2 with only 1 problem and that stared a few days ago.
I noticed that the power light on the front panel LED indicator is out with the TV on.
Is there someone out there that can tell me why the light is now out? The light it self is operational but should be on when the TV is on.

Thanks}

Silver Member

Username: Fyi

Dallas, Texas

Post Number: 946
Registered: May-05

Posted on Sunday, December 03, 2006 - 02:11 pm:

Not sure about yours, but the "S" models are designed that way. I wouldn't want a distracting LED on while I'm watching!

Bronze Member

Username: Kumar_shah

New York, NY
United States

Post Number: 11
Registered: Aug-06

Posted on Sunday, December 03, 2006 - 02:16 pm:

R Gibson:

On my HLR 4266, there is a red light indicating when the set is off. This light goes off (but no other light comes on) when my set is on. I think this is normal.

R Gibson

New member

Username: Gibber

Oakville, Ont
Canada

Post Number: 2
Registered: Dec-06

Posted on Sunday, December 03, 2006 - 02:27 pm:

OK thanks for the quick replys. I'll hope that it is the way it should be. I think ur right . Thanks again.

New member

Username: Marshcat

United States

Post Number: 1
Registered: Dec-06

Posted on Sunday, December 10, 2006 - 06:29 pm:

Edit: The TV was broken, fixed, and now has another problem. Here is my new dilemma:

I have a Samsung HLN467W Television.

When I turn it on, it will work perfectly for any time from 30 seconds to 30 minutes before the picture feezes in black and white.

Suddenly, as the TV is working, the picture will freeze and everying will appear in 2-bit, no shades of gray or anything, just black and white.

After 30 seconds of this frozen picture (the lamp is still illuminated) the TV flashes the three lights in front and the lamp shuts off.

Also, I received the TV secondhand and I don't know if it has had any lamp changes. The lamp timer says 7894 hours. When I received the TV, the little rubber sheath that goes over screw that holds the plastic siding that covers the lamp was impeccable, it looked like it had never been touched.

If I unplug it and plug it back in the TV will work again but repeat this process.

I am currently running the TV without the fan cover in the back (if that has anything to do with it).

Also, I have found a few small pieces of shiny, reflective colored metal things near the TV. I just vacuummed so it might not be from the TV.

Could it be the color wheel? (but when I turn the TV on, it looks perfect until the problem occurs)

This problem occurs on the first component and all three of the composite connections. It also occurs on the VGA input.

I do not have an HD signal so I cannot test the DVI or the other component inputs. (although I assume the problem is not input related)

What do I need to replace to make the TV work? Just the lamp? The color wheel?

Here are two pictures. One is of the TV working and the other shows the problem
http://i68.photobucket.com/albums/i11/marshcat56/P1010337.jpg
http://i68.photobucket.com/albums/i11/marshcat56/P1010341.jpg

Bronze Member

Username: Potentialjvcowner

Post Number: 31
Registered: Sep-06

Posted on Sunday, December 10, 2006 - 06:56 pm:

Dan,

Well, the problem is not a lamp problem. But as to the lamp, it's very unlikely that the lamp has 7894 acutal hours on it. What's most likely is that the lamp was replaced (possibly a number of times), but that the counter was never reset.

As to what the problem is, it's really just about impossible to say (at least for me to say), but it looks like something in the light engine. I don't think it's the color wheel, if the wheel was stopped you would have a colored picture, not a black and white picture, I THINK. If you are technically inclined, I think that the next step would be to obtain a service manual. Otherwise, you are just going to have to call someone. The cost of this could be reasonable (probably meaning $200 to $400) or it could be staggering. The set knows that something is wrong, that's why it's shutting itself down. It also knows, within certain broad limits, what is wrong (at least which part of set is malfunctioning). When you get a service manual, you will probably have the information to access the set's internal history data so that you will be able to get a better idea of what the problem is.

New member

Username: Marshcat

United States

Post Number: 2
Registered: Dec-06

Posted on Sunday, December 10, 2006 - 07:32 pm:

Thanks Barry.

Do you think it could possibly be the analog board?

What will the service manual do for me?

I have already taken this think apart to fix some loose ribbon cables, so a repair should hopefully not be that bad for me to do.

If it is the light engine, why would it work when I turn it on?

thanks,
Dan

Bronze Member

Username: Kumar_shah

New York, NY
United States

Post Number: 12
Registered: Aug-06

Posted on Sunday, December 10, 2006 - 07:59 pm:

Dan Sheiner:

I think you should wait for an answer from FYI, the resident guru on Samsung DLPs.

Kumar

New member

Username: Marshcat

United States

Post Number: 3
Registered: Dec-06

Posted on Sunday, December 10, 2006 - 08:08 pm:

Should I PM him or should I wait for him to post here?

Bronze Member

Username: Kumar_shah

New York, NY
United States

Post Number: 13
Registered: Aug-06

Posted on Sunday, December 10, 2006 - 08:25 pm:

Dan Sheiner:

Only way I know to hear back from him is to wait for him to post here. He is usually quite prompt.

Kumar

Bronze Member

Username: Potentialjvcowner

Post Number: 32
Registered: Sep-06

Posted on Sunday, December 10, 2006 - 09:31 pm:

If you have to ask what good the service manual is, or what it will tell you, I question if you should be doing this.

You state that you took the back off, this is not really a good idea without the service manual. For example, on JVC sets, there is a photocell that "sees" when the set is opened, and once it's opened, JVC PERMANENTLY disables the HDMI ports, and they are difficult to get reset (the official way to do it is to use a special service remote that has buttons on it that don't exist on the end-user remote, but there is an alternative procedure that seems to work and that doesn't require a special service remote) (the purpose of this is to prevent people from bypassing HDCP copy protection of digital programs being sent to the TV set for display). You don't have a JVC set, and I don't think that Samsung does this particular thing, but there are dangers in going into the set without a service manual that may be completely non-obvious without a service manual.

I think you need to stop and get a service manual, or call someone. Frankly, this doesn't look like something you will be able to fix without replacing something. A service manual might let you figure out what the "something" would be.

New member

Username: Marshcat

United States

Post Number: 4
Registered: Dec-06

Posted on Sunday, December 10, 2006 - 09:46 pm:

Thanks.

I do know what a service manual is and what services it provides. Often, a service manual provides mostly schematics, which would be of no help to me.

I did a slight bit of research and I have found that the service manual would indeed be an advantage to me. I will buy one, thanks.

Regarding taking the TV apart, I did not just randomly remove the back. I followed the detailed instructions here, with pictures.
http://www.jangro.com/a/2006/07/24/samsung-dlp-replace-color-wheel/

A local repair shop will diagnose it for $40 and if I choose to have them repair it, they will put that $40 toward the parts/labor.

I might choose this route (hoping they don't just say I need a whole new light engine)

If I bring the TV to them, could I lie it down with the screen facing down or facing up?

Would I have to transpor tit rightside up?

Also, FYI, if you read my posts, PLEASE HELP ME!!

Bronze Member

Username: Potentialjvcowner

Post Number: 33
Registered: Sep-06

Posted on Sunday, December 10, 2006 - 10:11 pm:

They may be able to diagnose it from you photos. Otherwise, I think I'd want them to come to the house. I think you would need to transport the set upgright. I kept the box from my set.

Tom

New member

Username: Tomas090

Portland, Maine
Usa

Post Number: 6
Registered: Jun-06

Posted on Sunday, December 10, 2006 - 11:38 pm:

I messed up! I was in the service set up (mute 1 8 2 power) and changed a setting related to sharpness. I don't like the picture but can't seem to find my way back????

I can�t seem to find any way to change between menus with exception of selecting �service� from first menu. I can�t even get back to original menu from service without going through shut-off start up? Am I dreaming or are there menus related to picture in these menus? I shouldn�t be playing where I don�t belong

On a positive note: I finally have a service tech coming to view my audio synch problem (Most pronounced on HD channels) but I am sure they will say it is normal and look at me like I have three heads, AGAIN

In anyone�s experience, how many calls to Samsung for service does it take to get this apparently known issue resolved? The resident expert mentioned once about you have to get to an upper level tech before they will do anything

FYI

I didn't notice you amnswered a question fo rme previously, thank you

Silver Member

Username: Fyi

Dallas, Texas

Post Number: 952
Registered: May-05

Posted on Monday, December 11, 2006 - 07:16 am:

Dan,

That's yet another failure of the digital DMD control board. The black and white frozen image is the tell tale sign. It's not the light engine or an analog board, but rather the brain that tells the light engine how to operate. The problem is that a replacement may also eventually fail. I know you didn't want to here that. This board is available from www.samsungparts.com and is pretty simple to replace. You just have to ask yourself if you want to limp along a 2nd gen DLP with known failures when a 6th generation 50 inch 720P DLP can be purchased for under $1100 today.

http://www.pricegrabber.com/p__Samsung_HL_S5086W_50_DLP_Projection_TV,__19302154 /sort_type=price

Tom,

Selecting Service or Option can take you to other screens. Getting back where you started is as easy as pressing menu on your remote. I guess you already know that left and right arrows will change values. I'm not sure what you changed that would affect "sharpness" unless you got into DNiE. Have the tech check into your picture concerns. He may be good enough to straighten it out.

New member

Username: Marshcat

United States

Post Number: 5
Registered: Dec-06

Posted on Monday, December 11, 2006 - 08:01 am:

I only paid $300 for this TV so I will either buy the new board or part out the TV and cut my losses.

I can't seem to find the DMD board on that site. Is there a better way to navigate it?

Which board is the DMD board? Is it connected/part of the light engine or is it one of the boards on the left side of the TV. (there are two on the left side. One in front with all of the inputs/tuners and another in back)

New member

Username: Marshcat

United States

Post Number: 6
Registered: Dec-06

Posted on Monday, December 11, 2006 - 03:26 pm:

Part Number Description Specification Price Add to cart
BP31-00001A LAMP FAN ASSY / NOT A LAMP G9225L12B2-FS(WS),HLM507W,WITH 3PINI $59.78
BP47-00008A BALLAST FOR PHILIPS LAMP PHILIPS 100P/H00,100W $172.72
BP59-00007A REMOTE CONTROL PROJECTION TV $68.85
BP59-00016A REMOTE CONTROL TM63,LCD,58,G6671B,EX,S/S,DLIE $70.98
BP67-00051A FRESNEL SCREEN HLN467W//SAM 46"WF,PMMA,2.0MM $198.76
BP67-00053A LENTICULAR SCREEN HLN467W//SAM 46 WL,PMMA,2.1MM $201.58
BP94-00087A ASSY PCB POWER HLM437WX/XAA,L62A $120.88
BP94-00500Q ASSY PCB MAIN-ANALOG HLN567WX/XAA,L62A $191.32
BP94-00502W DIGITAL UPGRADE BOARD HLN507WX/XAA,L62A, n/a see detail
BP96-00224C LAMP ASSY./ PHILIPS 40''-50'' n/a see detail
BP96-00224J LAMP ASSY.BLACK CONNECTOR / PHILIPS PHILIPS, DLP 6 $179.99
BP96-00249A ASSY COVER P-DMD DLP(SVC),DMD ASSY $770.65
BP96-00250A COLOR WHEEL DLP(SVC),COLOR $117.95
BP96-00305D ASSY ENGINE P-DLP PJ46 46 $923.08
D5067-DVI6 SAMSUNG DVI-DVI CABLE 6FT 6FT DVI-I - DIGITAL 24 PIN & 5 PIN MALE $19.99
D5068-DVI12 SAMSUNG DVI-DVI CABLE 12FT 12FT DVI-I - DIGITAL 24 PIN & 5 PIN MALE $27.99
OM-HLN467W OWNER'S MANUAL HLN467W $13.00
SCREEN-4 SCREEN CLEANER 4OZ/ FOR BIG S.TV,FLAT MO $11.75
SM-HLN467WX SERVICE MANUAL HLN467WX $28.00
TR46L5S STAND FOR 46IN DLP TV HLN467W n/a see detail

Which one of these is it?

Is it the digital upgrade board?

Silver Member

Username: Fyi

Dallas, Texas

Post Number: 953
Registered: May-05

Posted on Tuesday, December 12, 2006 - 06:52 am:

Yes, that's the one! The (n/a see detail) is troublesome. You may need to consult with a live rep or service center.

Well...you don't see upgrades every day.

When you see the new board, you will know which and where the old one is. Then, of course, there's always the Service Manual.
Good luck!

New member

Username: Marshcat

United States

Post Number: 7
Registered: Dec-06

Posted on Tuesday, December 12, 2006 - 07:58 am:

When I click on it, it says that that part has been disconinud and takes me to the part that the mfr. replaced it with. The part looks identical to a board in my TV.

The price ($291) is definetly reasonable.

How long will it last before it blows again?

Will I get one year of of it?

I really don't want to replace it and then find that it blows again tommorrow!

New member

Username: Marshcat

United States

Post Number: 8
Registered: Dec-06

Posted on Tuesday, December 12, 2006 - 01:51 pm:

I have heard around that the digital boards on the "n" series is troublesome.

I have also heard of people convincing Samsung to send them f ree new digital boards.

My TV was manufactured in July 2003. Would it be possible to get a free board?

How would I go about doing it? I will be eternally grateful if someone can help me get a free digital board.

thanks,
Dan

Silver Member

Username: Fyi

Dallas, Texas

Post Number: 955
Registered: May-05

Posted on Wednesday, December 13, 2006 - 06:43 am:

Dan,

Call 1-800-SAMSUNG!
Prompts 2, 1, 3, 1.
Tell them you're the original owner and you know about the digital board failures. If the rep isn't helpful, ask for the next level of support. There are three levels. Be persistent! You may have success, even if it's just the part.
Best of luck!

New member

Username: Marshcat

United States

Post Number: 9
Registered: Dec-06

Posted on Wednesday, December 13, 2006 - 03:14 pm:

Will they ask for reciept/other stuff to prove that I the original owner?