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Thread: Archive through December 28, 2006 |
    
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| Posted on Friday, February 17, 2006 - 08:37 pm: |
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Here's a kick, I recenly suggested that my manager invest in a new Sony! Yes, and I told him about this forum, and a couple of others. I'm up on one the AVS Forum and it appears the new Grand WEGA™ SXRD™ models have a "green blob". My manager purchased the extended warranty and he has no problems yet... I am looking at other manufacturers to see if there's something out there that is comparable, as I am about done with Sony.
http://www.avsforum.com/avs-vb/showthread.php?p=7139542&&#post7139542 |
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Relevant Product Info
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Detroit-TV-owner Unregistered guest |
| Posted on Saturday, February 18, 2006 - 05:07 pm: |
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Another yellow roadmap victim. Bought the 42" WEGA with limited 1 yr warranty. Roadmap appeared a few months after the warranty expired. Called Sony and had no success with the initial rep so asked for his supervisor. His supervisor transferred me to the 2nd level support. I faxed in my problem and got a call back from a fluent speaker. He said Sony will cover the Optic Block part for replacement. Then he recommended "Sony Authorized" servicers in my area that I needed to call to set up an appointment. Of course, the servicers they recommended wanted $500 JUST TO LOOK AT THE TV. I told Sony that I'll shop for a cheaper servicer. He said that's cool but make sure they are "Sony Authorized". So I found a servicer that would check my TV for $50. I made sure to ask them if they were "Sony Authorized". They said yes, they have dealt many Sony's before. This is where I got screwed. They came out and looked at my TV for $50 and wrote an estimate. I faxed the estimate to Sony who told me that the servicer I chose was NOT IN THEIR SYSTEM. I told the sony rep that they are Sony Authorized. He said, they are not in our system as a SONY AUTHORIZED WARRANTY SERVICER. Big difference. So I ate the $50 and had to go with one of Sony's recommended servicers who came out and checked my TV for $105 which would go toward the $400 labor charge. I faxed the estimate in and Sony ordered the new Optic Block. This is where I tried to fight even further. I complained a bit more to Sony about how $400 for labor is too much. After all, it wasn't my fault that Sony's Optic Block broke. So it went back and forth and finally I got them to pay 25% of the labor charge ($100). The servicer came out and replaced the part, I paid for the rest of the labor, and now my TV looks fine again. Bottom line: I paid $290, Sony paid $950. Lessons learned: 1.) be polite but persistent, and keep asking for supervisors when you aren't satisfied. also tell Sony and your repair service about this forum; 2.) make sure your servicer is SONY AUTHORIZED WARRANTY SERVICER, and check with Sony first before someone comes out; 3.) get the extended warranty, it will be worth it because the technologies aren't fully developed yet and there are still many problems with LCDs; 4.) take advantage of the Internet by spreading the knowledge about your problems through these forums, and add pictures too; 5.) get smart: tell people about your TV problems and ask about their experiences with different brands. you'll be a smarter consumer; and 6.) be patient! One final note: when the repair guy was fixing my TV, he mentioned something about other type of problem with the WEGAs: the yellow haze, not roadmap. He said that if you smoke in your house, the smoke gets sucked into TV cooling fan and fogs up the optic lens. That's why you get a hazy picture. No dealer or manufacturer will tell you about this potential hazard because they want your money. So if you smoke in your house and have one of these TVs...it's something to think about. This is why forums such as these are cool because you can share these important bits of info. I am a smarter consumer because of this forum, thank you to all who have helped. For the rest of you who have problems, do your part and post something. Let's all help each other save money! |
New member Username: Reeki8
Post Number: 6
Registered: Jan-06
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| Posted on Monday, February 20, 2006 - 01:52 pm: |
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Hello Detroit TV Owner. We are also from the Detroit Area. I am happy that your tv was fixed as our is. My worry is that the warranty on the remanufactured part, I believe, is only thirty days. If these optic blocks are still defective than we only have a tv for hummm lets see another year or two? We tried to find out if this problem was fixed..but could not get anywhere. I will pass along the smoking. We had recommended Sony TV's to many of our friends...and one of them is a HEAVY smoker. Now yet another worry. It is taught me one thing I will NEVER recommend anything to anyone anymore. I watched as the tv was fixed...did you see the little computer fan that was in the part? I have better fans in my PC. Tisk tisk.
The sad part about the whole thing is that these TV's get a awsome picture.
Good luck to all. And thank you once again for the smoking tip. |
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| Posted on Tuesday, February 21, 2006 - 10:50 am: |
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Have similar Grand WEGA and am wondering how a fireplace in room will eventually effect optic lens. |
JBfromGA Unregistered guest |
| Posted on Wednesday, February 22, 2006 - 02:00 pm: |
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Hello All - This is my first post, but wanted to inform the community of my issues with Sony. I have a KDF-E42A10 - New from CC 01/10/06, JUST outside my 30 day return period(Basically got the finger on day 31!!!). The TV started with a slight white "bolt" across the center of the tv - only showing up every 10 minutes or so. It wasn't doing it on DVD or XBOX, just cable - so I called the cable company to take a look. The cable company did find a bad line, but the problem didn't stop - it actually got worse. Now the picture "scrambles" - like you were watching channels you don't subscribe to, but it does it on every single channel - including the DVD and XBOX. You just can't see anything at all. The only thing working is the PC input, it's as clear as ever...so I've been watching DVD's through my computer - oh and the menu is still clearly visible even when the cable is on and you can't see the picture. Sony Cust. Serv. is giving me a horrible run around because I'm not in a city that has a local repair shop, so they're trying to find an extended servicer to come get the tv...this is going on about 2wks now. Sony is NOT standing behind their products..and it's too bad because this tv was absolutely gorgeous when it was working. Anyone else having this problem??? Or have any ideas about what may be causing the problem?? |
JBfromGA Unregistered guest |
| Posted on Wednesday, February 22, 2006 - 02:01 pm: |
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Hello All - This is my first post, but wanted to inform the community of my issues with Sony. I have a KDF-E42A10 - New from CC 01/10/06, JUST outside my 30 day return period(Basically got the finger on day 31!!!). The TV started with a slight white "bolt" across the center of the tv - only showing up every 10 minutes or so. It wasn't doing it on DVD or XBOX, just cable - so I called the cable company to take a look. The cable company did find a bad line, but the problem didn't stop - it actually got worse. Now the picture "scrambles" - like you were watching channels you don't subscribe to, but it does it on every single channel - including the DVD and XBOX. You just can't see anything at all. The only thing working is the PC input, it's as clear as ever...so I've been watching DVD's through my computer - oh and the menu is still clearly visible even when the cable is on and you can't see the picture. Sony Cust. Serv. is giving me a horrible run around because I'm not in a city that has a local repair shop, so they're trying to find an extended servicer to come get the tv...this is going on about 2wks now. Sony is NOT standing behind their products..and it's too bad because this tv was absolutely gorgeous when it was working. Anyone else having this problem??? Or have any ideas about what may be causing the problem?? |
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| Posted on Sunday, February 26, 2006 - 04:53 pm: |
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Hi all. I'm from little old England and was just about to buy a KDFE50A12
Is anyone aware of problems with these? |
Detroit-TV-Owner Unregistered guest |
| Posted on Monday, February 27, 2006 - 03:34 pm: |
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Richard Lewis,
No problem. About the new optic block, who knows what will happen. I will probably look into buying an additional extended warranty for the TV. About the small fan, do you think inadequate cooling caused the optic blocks to fail? |
trustedthename Unregistered guest |
| Posted on Monday, February 27, 2006 - 07:33 pm: |
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I too am having problems with my sony KDF 42WEGA655. I did not purchase but received as a gift from my husband for Christmas 2004. The TV was to keep me company because of his many deployments. The PROBLEM: The TV would not display any video feed but with perfect sound.Every month or so the same thing. Each time I would tell myself I was going to call Sony the next day but by the next day I would turn the set on and it would be fine. Now this past weekend the picture will not come on at all. Just a lit up blank screen with sound. 13 or so months later I called Sony. Of course they gave me names of different service providers. I am so glad I found this forum to back me up that there seems to be a recurring problem with their LCD TV's they are selling. I have talked to three customer service people so far and two have told me maybe Sony can help and cover what is wrong. I don't know if they are just saying that to pacify me or if they will really help but after reading this forum I am certainly going to push for them to cover what I think is probably the optic block. Much to expensive to fix if they do not cover. There is obviously something wrong with the product or there would not be so many of the same complaints here on the forum. I will keep the forum posted on how this turns out because if they do not stand behind their product I think all of us together could have legal remedies available to us. |
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| Posted on Thursday, March 02, 2006 - 04:27 pm: |
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My Sony KDF42WE655 has developed a 2 inch bluish line across the bottom of the picture with a larger but fainter blob spreading up to the top of the picture. Sounds like the notorious light block? Set is just over 1 yr old. Anyone have approx cost to fix a light engine? By the way customer service email recommended that I move any speakers or magnets away from the set !! Duuuuu!! |
New member Username: Kyle_zimmerman
Post Number: 1
Registered: Feb-06
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| Posted on Monday, March 06, 2006 - 03:45 pm: |
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Update for my KF-42WE610 (purchased Nov 03)issue:
Called the only sony authorized repair facility in my area, got and estimate of $750 parts, $350 labor.
Called sony, requested that sony pay for the part and I would cover the labor, lower level tech support assured my that they could not help at all as it was out of warranty. Asked to speak with a supervisor & was told that I will get called back within 24-hrs.
Recieved the call-back the next day. Without arguing at all, Sony agreed to cover the cost of the part.
So, now just waiting for the repair facility to call back and schedule the time. |
New member Username: Lastsonyibuy
San Antonio,
TX
Post Number: 1
Registered: Mar-06
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| Posted on Thursday, March 16, 2006 - 06:06 am: |
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Just starting this fiasco. I have a Sony KF-50WE610 purchased around 11/03. I have owned Sony products for years with no problems so I did not buy the extended warranty. About 2 weeks ago started to see the blue splotches. A repair tech is scheduled for Friday so I am hoping that cleaning the optical block will be all that is needed and not replacement. I just wanted to make a suggestion--since one of the earlier posts stated that Sony does not recognize forums such as these, has anyone/everyone filled out a complaint with the Better Business Bureau (http://www.bbb.org/) ? Maybe Sony will take notice if a flood of complaints comes through the BBB especially since Sony Corporation of America is a member of the BBB. |
New member Username: Mwlbfs1
Post Number: 1
Registered: Mar-06
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| Posted on Thursday, March 16, 2006 - 07:11 am: |
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just a bought a 50" sony lcd projection. KDFE50A10. only two days old. everything looks great but wary of what's to come. would greatly appreciate any input from owner of this model and any advice you could provide to prepare me for the worst. |
New member Username: Gapper
Post Number: 1
Registered: Mar-06
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| Posted on Saturday, March 18, 2006 - 01:50 pm: |
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Hello I own a KDP-65XBR2 The picture went out today but I still have sound. The red light in the front will blink six time then pause and then blink six time and pause ect. I have tried a reset and all of Sony tech info. Any help would be appreciated |
New member Username: Warthog1
Post Number: 2
Registered: Mar-06
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| Posted on Sunday, March 19, 2006 - 01:22 am: |
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My KV32XBR400 (purchased in year 2000) worked great until the cable company started showing HDTV. My hallucination at this time, based on experience & member feedback here, is that the (separate?) power supply for HDTV picture runs too hot & cooks other local components. I did all the "reset" operations & exentually paid over $100 in labor and $300 for a Sony replacement "D-board". The new board failed within 2 days! Repair guy actually suggested I buy ANOTHER for $300 more. After some fancy screaming on my part, they generously replaced the board for only a $85 service call fee. I decided to watch a HDTV program last night --> SURPRISE, set won't power up today. I could repeat everybody else's stories about Sony reps, etc., but would rather ask this question: HOW CAN WE INITIATE A CLASS ACTION LAWSUIT AGAINST SONY? |
New member Username: Kevin_day
Las Vegas,
Nevada
Post Number: 1
Registered: Mar-06
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| Posted on Sunday, March 19, 2006 - 12:52 pm: |
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I have a Sony KF-50WE620 which I bought in Feb of 2005. It's been a good TV with the only problem of the bulb burnt out 6 months ago. Now I have a problem with a bluish color appearing in the center of the screen about 5 inches width and strecthing to the top of the screen. It shows more with the cable off and just the TV power on. It doesn't appear till about 3 minutes after the power is turned on. It seems to be getting worse in the last couple days. I did not purchase the extended warrenty. I will be contacting Sony to see what I can do.Any comments? |
New member Username: Steveo5150
Post Number: 1
Registered: Mar-06
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| Posted on Tuesday, March 21, 2006 - 11:04 am: |
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Sony 51" projection sucker here. Three years old. Serviced 8-10 times - 4 in the last 7 weeks. More parts, more Circuit City tech time, and I missed a bunch of work. They have poured more time and money into this three year old tv than one could even imagine. They don't want to swap it out under the "Circuit City Advantage" plan. Glad I shelled out for that.
Talked to so many people who can't make a decision, and no one ever offered a loaner, rental coverage, or even a gift card. Absolutely unbelievably poor service from CC. No more Sony or Circuit City for me.
I will be at my local Circuit City passing out flyers. |
New member Username: Sonysucksass
Post Number: 1
Registered: Mar-06
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| Posted on Wednesday, March 22, 2006 - 02:14 pm: |
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Bought a KFE50A10 three months ago, used it less than 3 hours/day. Over a month ago it starts to change the aspect ratio (wide screen mode) to 4:3 automatically without any human input. At least once an hour. This is regardless of whether it is DVD or HDTV input. Stupid. Now the "authorized dealer/tech" wants to take my TV to change the "B board"... we'll see how this plays out... I am not impressed. |
New member Username: Tmich
Post Number: 1
Registered: Jun-05
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| Posted on Thursday, March 23, 2006 - 11:29 am: |
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I've owned a Sony KDF42WE655 since October 2004 and have had no problems with it. Also have one at work since July 2005 with no problems. Hope it stays that way. |
New member Username: Warthog1
Post Number: 3
Registered: Mar-06
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| Posted on Thursday, March 23, 2006 - 01:11 pm: |
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If you aren't terrified after reading our posts, find a repair shop & ask them how many Sony boards they've had to replace (e.g. B-boards, C-board or D-boards). "Authorized" or not, they'll prob'ly tell you the truth ==> the boards fail a LOT and the replacement parts are often worse (i.e. they may be DOA or fail soon after swapped in). If you CAN, buy extended warranties on both sets NOW; its only a matter of time before the sets fail. * * * Note: this is my personal opinion. I am not affiliated with Sony or any other brand. I'm just another victim. |
New member Username: Tmich
Post Number: 2
Registered: Jun-05
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| Posted on Friday, March 24, 2006 - 09:00 am: |
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I don't know. I think I'll save the money. I've read the post and people slam plasma displays and say they won't last but we have a Sony plasma in our lobby from June 1999 and it runs 9 hours a day or more, 5 days a week at least and it still looks very good and I still have plenty of brightness and contrast in reserve. It would be hard to believe we just got lucky on that one. I hope my LCD lasts a long time but I know there is something better out there now so maybe a couple years down the road, I'll replace the Sony with something else. |
New member Username: Ozmy
Panama,
Panama
Panana
Post Number: 3
Registered: Mar-06
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| Posted on Friday, March 24, 2006 - 03:52 pm: |
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Can some tell me the life time of a KDF-E42A10 lamp before replacement? |
New member Username: Mfleck_us
Post Number: 9
Registered: Jan-06
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| Posted on Wednesday, March 29, 2006 - 08:16 am: |
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An update with my Light Engine repair. The Tech returned the last week in January (pretty close to their estimated date for getting the part). He installed it, checked it completely (checking for stuck pixels & such). He was actually very thorough. He was in-and-out in no time. He again commented that he's replaced a lot of these recently . It seems that they have a lot of problems with the Optical Engine after about 2 years (when your TV is no longer under warrantee).
I'm really glad I sprung for the 3rd-party extended service plan. I'm still ticked at Sony, but the 3rd-party service people treated me good.
I'll be sending a message to Sony with my "wallet". I was a big fan of the Sony brand, but not any more.
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New member Username: Mmay
Post Number: 1
Registered: Apr-06
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| Posted on Wednesday, April 05, 2006 - 03:28 pm: |
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I've had a KF-60WE610 for close to 2 years now and have had no problems at all. Just 2 weeks ago I switched my service from DirecTV to Comcast cable with HD (didn't have it before) and suddenly today the picture is all red on all channels. I wonder if there is an issue with these TV's when you hook HD up to them? |
New member Username: Spike1964
Post Number: 1
Registered: Apr-06
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| Posted on Friday, April 07, 2006 - 07:16 pm: |
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It looks like someone is looking into a class action ...
http://www.lawyersandsettlements.com/case/sony_rear_projection_lcd_tv |
New member Username: Peterfu
Post Number: 1
Registered: Apr-06
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| Posted on Friday, April 14, 2006 - 10:02 am: |
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Wow, not too sure what to do now, I have already bought a Sony KFE42A10 LC projection TV. Should I consider refund it before the Future Shop ship me the TV next week ?? What is a good brand name for projection TV or should stick with Tube TV since I cannot afford Plamsa or real LCD TV. Thanks for any information |
New member Username: Nutdotnet
Post Number: 2
Registered: May-05
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| Posted on Sunday, April 16, 2006 - 02:37 pm: |
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Here's an odd story:
Mine did the same "roadmap" thing back in December. Well, I left it on the whole day and by the next morning it was gone. Completley.
I thought I got "lucky". Sure enough, I was wrong. Here it is 5 months later and the same problem comes back. However, this time it had not gone away. It shrank, but did not completley go away. And now, if I turn it off and leave it alone for a little bit and turn it back on it gets worse.
Luckily I put in a call back in December to notate the problem...hopefully Sony will come through. If not...I'll be signing the class-action lawsuit and never touch a sony product for the rest of my life. |
New member Username: Saints_mgr
Post Number: 1
Registered: Apr-06
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| Posted on Monday, April 17, 2006 - 05:15 pm: |
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My 2 year & 2 month old Sony KDF-60XBR950 just came down with a bad case of the purple "roadmap" or "etch-a-sketch" problem. Seems to me a $5,000 TV should last a little longer. |
New member Username: Nutdotnet
Post Number: 3
Registered: May-05
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| Posted on Tuesday, April 18, 2006 - 01:23 pm: |
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It sure seems like every one of these problems begin to occur right around two years...
Be sure to sign the class action information if Sony doesn't concede. This isn't right, at all.
I can understand lamps, hell, I could even understand if the part was a couple hundred and labor was a couple hundred...but we're looking @ at least $1500 to have the light engine replaced and probably more. We can get a brand new, NICER TV (plasma 42" HDTV or 50" HDTV for a little more) at that price. |
New member Username: Boomer55
Post Number: 2
Registered: May-06
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| Posted on Saturday, May 06, 2006 - 02:19 am: |
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Guess what my two year old KF-50WE610 just started have a green road map in the lower left hand corner tonight. I thought my kid had taken a green marker to the TV at first. I bought my the TV at CC but didn't get an extened warrenty. How do I get it fixed? Call CC or Sony, How do you sign up for the Class Action Law suit??
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New member Username: Emskad
Post Number: 1
Registered: May-06
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| Posted on Wednesday, May 10, 2006 - 01:40 pm: |
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I want to let everyone know that I had the green roadmap problem show up about 2 months ago. I have the 50" Wega purchased in the Fall of '03 and did not buy the extended warranty. Although it has taken some time, I just got my TV repaired today and Sony paid for the part ($903.74) and I paid the Labor ($225.00). I think this is more than fair by Sony and want to acknowledge the fact that they stepped up.
I would encourage everyone with this problem to be civil, yet persistent with Sony when asking them to share the cost. As mentioned above it did take over 2 months but much of that time was trying to get the service company and Sony on the same page.
As an FYI, my technician told me during the first call that there is a "technical bulletin" regarding this problem on Sony's Internal website. His guess is that it was a quality control problem where dust was getting on the LCD before it was sealed and over time (and hours of heat) caused a crack (which results in the roadmap image).
I hope this information is as helpful to others as many of your messages were helpful to me. I am hopeful that everyone gets some assistance from Sony and that all of our "faith" is restored with them and their products. It now has been with me.
Good Luck!!!
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New member Username: Sonylvr
Calgary,
AB
CANADA
Post Number: 2
Registered: May-06
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| Posted on Saturday, May 13, 2006 - 10:05 pm: |
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I bought a KFE50A10 30Mar06. Picture is great so far but I have noticed the aspect ratio will default to 4:3 after some time when 'zoomed' to any different size. I wasn't concerned about this but now I think maybe I should be. I had done a 'search' for negative feedback on these tvs but didn't find any other than complaints about black levels. Mine looks fine.
I have owned Sony products for more than 20 years and have only had one problem with my 27" XBR that cost $150 to repair. That tv is still going strong and is now 16yrs old.
As for these new LCDs, I guess I would recommend purchasing the extended warranty either at the point of purchase or from Sony directly. Thanks to this forum, I will be buying the full 4 yrs additional from Sony before my standard 1yr is up.
Attitude is everything when dealing with warranty claims. Don't lose your cool and you will usually get what you want. Also, always ask for the supervisor when who every you are dealing with is not seeing things your way.
Bulb life will vary according to many variables, just like the lights in your house. If you have 'dirty' house power you can expect all kinds of problems with any kind of electronic devices. Just because you are in a city doesn't guarantee you have clean power. Cheap surge supressors are not the answer. There is a lot to be said for the variety of available power conditioners/ups units. Yes, they are expensive but how much did you spend on your tv? Think about it.
I am greatful for this forum and would like to urge everyone to hang in there and give Sony a chance to 'make this right' as they have done well by me over the years. This is my third Sony TV and I can honestly say the other two still look as good today as they did when I first bought them. I really notice the poorer quality of other people's tvs when I am watching theirs compared to mine. |
New member Username: Ethanpreston
Post Number: 1
Registered: May-06
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| Posted on Tuesday, May 16, 2006 - 03:05 pm: |
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I am a class action attorney searching for witnesses who have personal experience with failed LCD TV bulbs:
http://eplaw.us/lcdtvbulb.html
This may be an attorney advertisement in your jurisdiction. |
New member Username: Agandy
Post Number: 1
Registered: May-06
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| Posted on Wednesday, May 17, 2006 - 03:37 pm: |
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Mine is a 70 inch Sony LCD purchased in September 2004. In October 2005, the magenta road-map appeared on the left side of the screen. On some advice from this site I left the TV on for 4-5 days and the road-map disappeared. It was fine until the first of May 2006 when the magenta road map appeared, this time on the right side of the screen. After leaving the TV on for a week, the road-map disappeared again on May 16. I don't know if I'll turn it off again. I find it interesting that an apparent electronic defect cures itself. Why would that happen? Can it be so simple that some dust on the LCD lamp projects itself as a primary color? Sony should come clean on the issue. I will not buy any of their products again |
New member Username: Mel_1
Chihuahua,
Chihuahua
Mexico
Post Number: 1
Registered: May-06
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| Posted on Tuesday, May 30, 2006 - 03:44 am: |
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I bought my KF-50we610 almost a year now, and recently started to have issues turning my TV on; the green LED sequential flashing with the High pitch buzzing noise, then the red LED and no power issue has struck me; Ive had it for 2 weeks now and I wonder if this is only a problem with the lamp. Though Ive owned it for less than a year, my set was built in nov 2003 (I live in Chihuahua Mexico, so usually stores have merchandise in stock that may have been in the market for a couple of years). In reading the forum, Ive read a cuple of messages that describe my problem, relating it to the pillips lamp-by the way, the lamp LED has not come up-so it makes me wonder; unfortunately, I did not see posts on the outcomes.Im thinking on either buying the extended qarranty, which Im not sure I can, or replace the lamp and sell the TV.
Any thoughts??
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New member Username: Bfcj
Tampa,
FL
USA
Post Number: 2
Registered: Jun-06
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| Posted on Thursday, June 08, 2006 - 03:50 pm: |
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Hey All,
Try this:
http://esupport.sony.com/perl/news-item.pl?news_id=127
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New member Username: Woow
Post Number: 1
Registered: Jun-06
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| Posted on Saturday, June 10, 2006 - 07:30 pm: |
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I purchased a Sony 53" projection TV (KP53-V85) 5 year ado but have not used it very often. It stopped working a few days ago. The symptom is that only the red Standby light comes on and stays on when plug the power cord to the power supply. There is no picture, no sound, and no any button (on either the TV or the remote control) working. I contacted Sony for tech support but was told the TV needed service.
Has anyone had the similar issue before? Does any one know what's the problem and how to get it fixed? All suggestions will be appreciated.
I guess that it's the failure of the power board, and will try to fix it to avoid paying big money to repair stores.
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New member Username: Halfbee
Innisfil,
Ontario
Canada
Post Number: 1
Registered: Jun-06
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| Posted on Wednesday, June 14, 2006 - 03:02 pm: |
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Waiting for the Sony repairman to come look at my magenta road map on my KF-60WE610. They said it was probably the optical engine and from what I've read here it sounds about right. He said that SONY is known to help defray the cost of this poblem. Will keep you informed. Wish me luck. |
New member Username: Not_happy
Nc
Post Number: 1
Registered: Jun-06
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| Posted on Saturday, June 17, 2006 - 08:58 pm: |
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I have a Sony rear projection KP46WT510. It is 2 1/2 years old. Today 2 horizontal lines appeared across the screen for a few seconds, then there was an electrical buzz sound and it went out (picture and sound). I went throught the Sony customer service and did the unplug for a minute thing. it did not work. When turned on there is the click the red light flashes a few times, it clicks again and the red light flashed 8 times and repeats this cycle. Any one have an idea of what this is and how much it may cost? Thanks. |
New member Username: Halfbee
Innisfil,
Ontario
Canada
Post Number: 2
Registered: Jun-06
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| Posted on Saturday, June 17, 2006 - 11:13 pm: |
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It sounds like your bulb has died. When the TV does what you describe it generaaly means that you need a new bulb. When was the last time you changed it.
By the way SONY has agreed to pay all costs on my optical engine. Hats off to Sony. |
New member Username: Not_happy
Nc
Post Number: 2
Registered: Jun-06
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| Posted on Saturday, June 17, 2006 - 11:39 pm: |
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I have never changed the bulb. Can I do it or check it myself. The owner's manual says nothing about bulbs. |
New member Username: Jackmo711
Post Number: 1
Registered: Jun-06
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| Posted on Sunday, June 18, 2006 - 12:15 pm: |
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Hi all...anyone know what would cause a blue/purple line on bottom of screen? |
New member Username: Rmm1953
Post Number: 1
Registered: Jun-06
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| Posted on Monday, June 26, 2006 - 12:38 pm: |
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i have a sony 52 inch when i turn it on the picture takes about 4 or 5 min. to come on. then the screen blinks on and off the rest of the time i have it on. the sound and color is find.tv is about 5 years old. |
New member Username: Olrocker
NC
Post Number: 1
Registered: Jun-06
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| Posted on Thursday, June 29, 2006 - 01:44 pm: |
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Is there a difference between the "optical block" and the "optical engine"? My KDF-42WE655 has the "subway map" issue (mine's green) and I've been dancing around with Sony and the repair shop about it. The repair shop claims they are separate issues, but the pictures posted on the Sony site of the optical block problem (here: http://esupport.sony.com/EN/info/photos.html )look exactly like my screen. |
New member Username: Sadsonyuserinontario
Ontario
Canada
Post Number: 1
Registered: Jul-06
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| Posted on Friday, July 07, 2006 - 09:23 pm: |
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wow I am so glad I found you!
I too have the magenta subway map, and thankyou a million times over for the link to the sony esupport notice. |
Bronze Member Username: Polksavage
Post Number: 43
Registered: Jun-06
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| Posted on Saturday, July 08, 2006 - 01:24 pm: |
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helpmepickoutatv
Unregistered guest
Posted on Sunday, January 22, 2006 - 10:12 pm:
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I purchased the Sony KDF-E42A10 6 days ago. Today, I was watching the AFC championship game for about 2 hours, the TV suddenly shut itself off. The Power/Standby Light was blinking red, 7 blinks in a row. The TV now turns off randomly. I will be returning this TV to Circuit City tomorrow. Can anyone suggest a reliable, high quality rear projection TV in the $2000 range? What brand is generally considered the best?
Disgust... I found the service manual for the E55A20 at tvtinker.com. It says 6 blinks is a "Low B Error", and the probably cause is "No 'DD 6V' Output (GM board )
ANYONE WITH THIS ERROR. IF YOUR HAVE A 42 or 50 model kfe or kdfe and it shuts off while watching on its own like a sleep timer. THIS IS A RECALL PROBLEM and sony will fix for free. I was called by sony and told that they would send a repairman and he was at my house for 20 minutes and had the software in the tv upgraded and everything is AWESOME |
New member Username: Louise_g
Post Number: 1
Registered: Jul-06
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| Posted on Tuesday, July 11, 2006 - 11:17 am: |
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I am from Canada. Our TV did the roadmap thing last night when we turned it on. We paid over $5000 Cdn for it in Nov of 2003 - no extended warranty. I found the US Sony site making the same offer as well but now when I try to look it up, it kicks me to the Canadian site. Here is the Canadian site for the optical block. They are offering to pay for parts and labour. Hope this helps and thanks for the great forum. We are selling it once it gets fixed. http://www.sony.ca/sonyca/view/english/warranty/consumer_support_OpticalBlock.sh tml |
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