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Thread: Archive through May 16, 2006 |
    
New member Username: Crown
Post Number: 1
Registered: Nov-05
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| Posted on Sunday, November 20, 2005 - 12:26 am: |
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Since getting a new Sony Bravia KDL-V26XBR1 two weeks ago, I'm pretty much at wit's end trying to get the CableCARD to work. Tried two of the Motorola cards, a Sony authorized-dealer repairman service visit, multiple phone calls to both Time Warner and Sony's upper-tier support, and both companies just blame each other.
I'm fairly satisfied that the TV diagnostics check out (the Sony repairman actually spoke with Time Warner's support tech) and that the TV is seeing and recognizing the card. I'm fairly well comfortable that Time Warner did input the host data and unit address info correctly, but I still don't know who to believe (or blame), for getting only the analog stations. Time Warner says that they almost exclusively have problems with nearly all Sony TVs (and Samsungs, by the way) and that they use the identical card in a number of other manufacturer's TVs and the card works fine. Sony says exactly the opposite--that almost all of the customer complaints they have with regard to carriers are from Time Warners customers, not Comcast, etc. I don't know who to believe--if the card does work elsewhere, I would think a Sony firmware update (or Motorola card update) would fix it. I just can't believe there are this many problems with the CableCARD (which, as luck would have it, is the only thing about which both Sony and Time Warner agree!) I'd just to a set-top box but I'm just dying to hang it on the wall, as I've been planning.
Would love to hear some helpful ideas . . . Thanks much in advance. |
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Relevant Product Info
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Bronze Member Username: Optivity
Post Number: 47
Registered: Jun-05
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| Posted on Tuesday, November 22, 2005 - 04:34 pm: |
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Welcome to the club... CATV's lack of support for CableCARDs is notorious... and their approach to problem resolution... is to blame it on the TV's manufacturer.
I have an SA CableCARD from Time Warner, which is installed in a Panasonic TH-50PX50U and the CableCARD works fine.
I like the CableCARD except for the copy protection flags that Time Warner passes to disable my TV's optical digital audio out interface for all but my HD local channels. |
Unregistered guest |
| Posted on Wednesday, December 28, 2005 - 06:32 pm: |
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I have 2 Sony's. The Bravia KDL-32XBR1 & the KDS-60RXBR1. The 60" is a rear projection & the cable card works fine, in fact I have the Sony DVR & it works fine there also. However in the 32" LCD TV, it does not work. TV recognizes it & finds the channels but it always says NOT AUTHORIZED.
Time Warner told me that their cable card would not work in 95% of Mitsubishi's & other sets were all a 50/50 proposition. Time Warner or Sony are no help on this issue. The tech (installer) told me some work & some don't.
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Bronze Member Username: Bill984
Post Number: 96
Registered: Oct-05
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| Posted on Thursday, December 29, 2005 - 11:51 am: |
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i have a pioneer elite930 hd and a comcast card. the tv guide dosen't work (and my friend who lives 20 miles from me with the same tv and card does get his tv guide) and the card appears to not let stereo and surround sound come thru on all channels. in fact my display shows most channels including the "digital music" channels to be in "mono".
this is the second card i've had and tomorrow i am trading it in for a dvr/box. the box i have on the 53" hitachi projection tv gets dolby digital just fine. |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 562
Registered: Mar-05
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| Posted on Tuesday, January 03, 2006 - 10:27 am: |
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jimnak~ that's hogwash where I am 100% working Mitsubishi's as long as they are running correct version of firmware. Sony's 100%, only problems that I've had with them are corrected with replacement of the CC interface.
bill~ sounds like Comcast needs to figure out what's different in your house then your friend 20 miles away.
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Angry in Iowa Unregistered guest |
| Posted on Tuesday, January 10, 2006 - 07:20 pm: |
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I purchase a Sony Wega KD34XBR960, Cable card ready HDTV in August 05. After three attempts to get a cable card to work, and a replacement TV to prove that isn't the problem, Mediacom still can't get the cable card to work. The TV recognizes it, but won't acknowledge the "initialization" signal Mediacom sends it. Now Mediacom says Sony Wegas won't work with a Cable card. I'm screwed. I'm taking the TV back.
Des Moines Cable Customer |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 587
Registered: Mar-05
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| Posted on Wednesday, January 11, 2006 - 08:22 am: |
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Angry~ You might be able to see from other threads in this forum that Sony cable card TV's in fact do work with the CC. I've heard from a lot of people that they have this problem in different systems, but be assured that they work, it appears there are some operational issue in those systems that need to be worked out by the cable providers. It's too easy for these systems to say it's the TV's fault, which I might believe if they weren't working in my own system and others. Since they do work here and elsewhere it indicates something they are doing wrong and should be looked into. Keep us posted if you get another make and have success or still have problems. |
Silver Member Username: Bill984
Post Number: 107
Registered: Oct-05
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| Posted on Wednesday, January 11, 2006 - 09:04 am: |
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i tried two cable cards from comcast and was not satisfied. now use the dvr. |
New member Username: Cabletool
Midwest
Post Number: 2
Registered: Jan-06
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| Posted on Wednesday, January 11, 2006 - 09:10 pm: |
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bill-
you can usually get both on one set, this way you can record two programs and still watch all channels through the card. Where Im at the card is free so you might as well if it is the same in your area.
As far as the GUIDE not working, most tvs have their data coming from gemstar on an analog host channel (pbs usually). If your area has been switched to ADS ( digital simulcast) then there is no longer an analog signal to carry that stream.
Its possible your friend hasnt been switched yet and you have. ( are your old analogs digi now?) |
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Darren Hack Unregistered guest |
| Posted on Friday, January 13, 2006 - 10:22 am: |
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I have had the same problems as listed above. Sony WEGA and CableCard. After 2 replacement cards and several visits from Comcast, I finally got a Comcast tech that simply said "let's try a signal booster on the pole". The signal strength was reading OK on the tester, but he put the booster out there anyway. Short story long, everything is working great. |
New member Username: Cabletool
Midwest
Post Number: 7
Registered: Jan-06
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| Posted on Saturday, January 14, 2006 - 02:02 pm: |
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Glad to hear it! CC's are very fickle when it comes to signal. Id be interested to know what you were at before and what you are at now... |
Unregistered guest |
| Posted on Sunday, January 15, 2006 - 12:56 pm: |
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I purchased the Sony KDFE55A20 HDTV, approx 2 weeks ago. Comcast came out and installed the cable card. Checked out HD. Awesome!!! Fifteen minutes after the installer left my house the t.v. shut down. Hit the power button. Green L.E.D. came on, then went to a flashing red. (Red L.E.D. flashes 6 times then pause.) Called Sony. After running through some diag, they told me the T.V. needed service. I took the T.V. back to Circuit City. They exchanged it ok. (3o day free replacement.) I got the new T.V. home and installed the cable card. (I was very specific about installing the card the same way it came out.) Turned on the T.V. and enjnoyed H.D. again. (Play offs are on. Awesome picture.) Fifteen minutes into watching, the new T.V. shut down again. (same scenario.) Pulled the cable card, and let the T.V. power down. (Unplugged from wall.) After thirty minutes, the T.V. would still not power up. (same scenario w/L.E.D.) Both T.V.s are shot. After spending my Saturday on the phone w/Sony and Comcast and returning the T.V.'s, I'm taking this one back. Will get another T.V. Sunday. There is a serious problem w/these cable cards. The cards wiped out 2 brand new T.V.'s. Comcast is going to work w/me about a dvr, but I really liked the simplicity of the card. If anyone buys this model, watch out if you are going to use a cable card. I'll report back w/latest updates on future problems/resolutions. |
New member Username: Cabletool
Midwest
Post Number: 10
Registered: Jan-06
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| Posted on Sunday, January 15, 2006 - 02:46 pm: |
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If anyone buys this model, watch out if you are going to use a cable card. I'll report back w/latest updates on future problems/resolutions.
Id be interested to hear what happens.
There is a serious problem w/these cable cards. The cards wiped out 2 brand new T.V.'s.
But if you take that card and put it in any other tv Im sure it would work fine. Sony for some reason is missing something. The card is the same card that has been used since 2004. It should interact with each tv the same exact way... unless the manufacturer sets things up otherwise. |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 604
Registered: Mar-05
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| Posted on Wednesday, January 18, 2006 - 08:00 am: |
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Jerry~ Have you contacted Sony about this issue, and what did they have to say about it? I've never seen anything even remotely similar to what you are describing happen on over 300 installs. Keep us posted. |
Unregistered guest |
| Posted on Wednesday, January 18, 2006 - 10:55 pm: |
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Cable guy, I have been in contact w/Sony two other times, since this past weekend. They have informed me that the problem is w/Comcast. I have another install this weekend, (1-21-06,a.m), in which Comcast will send one of their "top installers". They will bring a new cable card and digital box. We will discuss options then. I will be sure that if a cable card is installed, that the rep stays awhile. Either way, if the box is installed instead, I will pursue, at a later date, that the card dilemma be resolved. With the upcoming playoffs/Super bowl, I have a big party. I want to be sure and have this t.v. fully operational. After that, Sony/Comcast can take the neccessary steps to come to a solution. ( I have been told that if the problem continues, they will take the t.v. to run whatever diagnostics needed.) Yes, I will keep you posted on any further updates. P.S. I do some have other info on motorola cable cards, (in Sony t.v's), but I need to "firm up", this info. |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 615
Registered: Mar-05
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| Posted on Friday, January 20, 2006 - 07:42 am: |
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Thanks Jerry, sounds like things are starting to click in your direction. |
David R. Johnson Unregistered guest |
| Posted on Wednesday, January 25, 2006 - 10:57 am: |
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Is there anybody else that thinks the cable companies don't care if it works or not. In fact may prefer there be problems then they can sell more expensive services and equipment. The manufactures pushed the cable card as a low cost transition to get people to buy HDTV but the cable companies want to sell the higher cost programming and are either (a.) dragging their feet or (b.) purposefully using this a bait and switch technique to sell higher cost alternatives until they get caught. (I am betting on (b.). |
Bronze Member Username: Cabletool
Midwest
Post Number: 30
Registered: Jan-06
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| Posted on Wednesday, January 25, 2006 - 08:20 pm: |
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None of the above.
I as well as CableGuy and CableGirlTech have been working with these CableCards, FEVERISHLY to get them working.
In most threads you will see either a problem discovered on the manufacturers end or some unknown issue on the Cable Companies end.
No one is dragging their feet. If the Panasonics are a huge issue to get going and we discover either a step by step method that is ONLY specific to Pannys or a firmware they provide then we have that one nailed.
Guess what? Pannys coming out with a new model next month, in two months we will be killing ourselves again trying to figure it out.
Why is it when I go to one house with one set my card slides in and all is good. Go next door, a different manufacturer, say a Sony and Im pulling my hair out.
Same card
Same system
Same tech
Different tv.
The cards are standard. Its the manufacturers that are not.
Again, its not that cable companies do not care, a lot of it is out of their hands.. and really, how much effort are they going to put in on a legacy card that will be replaced very soon and that less then 1% of their customer base own?
No cable company is going to use "customer furstration" as a sales and marketing tactic. |
New member Username: Parshal
Post Number: 1
Registered: Feb-06
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| Posted on Wednesday, February 22, 2006 - 11:58 am: |
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"As far as the GUIDE not working, most tvs have their data coming from gemstar on an analog host channel (pbs usually). If your area has been switched to ADS ( digital simulcast) then there is no longer an analog signal to carry that stream."
Cable Tool, Comcast just installed a cable card in my new Mitsubishi DLP and I get HD fine (except for a few stations that just don't appear at all). I was receiving all the Guide information (as well as time from PBS) when I had basic cable with the tv. They installed the cable card and set me up with the basic digital package and eight hours later the guide stopped working and the clock no longer updates. The pbs station that I tuned to to get the time update is still an analog station at the same channel number. Do you figure that they changed it to simulcast for the analog stations? I really can't live without some sort of guide, there are just too many stations!
The cable guy came out today and, basically, guide and time updates won't work over this cable card. Any help? |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 686
Registered: Mar-05
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| Posted on Wednesday, February 22, 2006 - 12:32 pm: |
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The bigger issue at hand isn't so much that the cable providers don't want to push the product because of loss of revenue, or "dragging their feet", let's break this down cableguy style:
All cable card TV's are only one-way compliant
• No access to pay per view, movies on demand, and the interactive program guide
•each manufacturer of televisions has their own software/firmware/chip sets/specifications, that the cable providers have no control over, nor the resources to establish a common ground other then specifications set forth by the FCC
••which means when a problem occurs in manufacturer "A", but doesn't exist in manufacturer "B, C, D, etc.." it's a problem with just their product. The manufacturer isn't sending somebody out to investigate the problem, the cable provider is. The cable provider has to basically troubleshoot a problem for somebody else's equipment, that doesn't even give them training on the equipment. Now factor that in for every manufacturer of CC TV's and account for how much money the cable provider has to spend to roll a truck to the house, sometimes multiple times, credit the customer for services that are not working even though it's the TV that is at fault That being said, any company that is in business is in business to make money. Granted the cable providers are losing revenue due to the lack of features the current "one-way" devices have, but the option exist for the customer if they choose to not have those features the CC will give them what they want.
This is not to say some cable providers are not at fault for not training their techs, or problems in cable plant, or coding issues...lord knows that's been a #1 complaint from most people that the cable providers send people out that have no idea what they are doing. In defense, had the manufacturers sent a representative to each cable system to educate techs on the specific details for installing and troubleshooting problems specific to their product we wouldn't have had that problem. Since they didn't, it's obvious why there is a lack of knowledge for this product. The cable providers have an obligation under the plug and play order to provide the services, and for the most part they are doing just that. Could cable providers be doing a better job? absolutely, but then again so could the manufacturers after all it's their product.
It's a very delicate situation across the board, the TV manufacturer, the customer, the cable provider, and the CC manufacterer. The customer is stuck in the middle between the other 3, and too much finger pointing and not enough research and communication are the problem. |
New member Username: Parshal
Post Number: 2
Registered: Feb-06
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| Posted on Wednesday, February 22, 2006 - 12:49 pm: |
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I understand exactly what you're saying and agree. My question is more to the point of whether the cable company is still sending the data as they were before I added digital cable and the card. I would expect the data stream to still be there but was wondering if the cable company actually changed something other than adding the card. |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 690
Registered: Mar-05
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| Posted on Thursday, February 23, 2006 - 08:24 am: |
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Only your cable provider can answer that question... if you feel they are not giving you the answers you need, I would defer you to your TV manufacturer and have them esculate the matter to their QA tech engineering. Most MSO's, if not all of them, have contact information for all the manufacturers of these devices and I'm sure your TV's manufacturer would be willing to rattle some cages to find out what is going on there. That's when all the finger pointing starts, each blaming the other, so good luck with that battle but keep us posted pls.
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New member Username: Parshal
Post Number: 3
Registered: Feb-06
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| Posted on Thursday, February 23, 2006 - 10:56 am: |
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I actually called Mitsubishi yesterday and was referred to Consumer Relations. I was told the two manufacturers of cards (Scientific Atlanta and Motorola) have a problem regarding the passing of the analog feed for TV Guide. He said that Mitsubishi is working with them to get it worked out and it would be, at the earliest, this summer for a fix. I asked about a flash update of the TV code and he said that could fix it too but that I was running the most recent version and that would be summer as well before an update. Kinda sounds a little fishy. If it were a card problem a flash update wouldn't fix it. I have also seen on boards that some people's works just fine. |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 693
Registered: Mar-05
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| Posted on Thursday, February 23, 2006 - 02:28 pm: |
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"I actually called Mitsubishi yesterday and was referred to Consumer Relations. I was told the two manufacturers of cards (Scientific Atlanta and Motorola) have a problem regarding the passing of the analog feed for TV Guide."
That statement is not entirely true, and only goes to show how much finger pointing is going on in this field of service. I believe the correct statement would be that certain providers are having issue with the pass-through for the Gemstar data in their respective systems. The CC manufacterers have nothing to do with that data, and I can tell you with 100% certainty the TVGOS feature in our system works just fine. I don't believe it is the CC anymore then I think it is the TV's fault...it's the cable providers or Gemstar. Case and point to support the Gemstar possibility is look at all the RCA TV's that had problems with SAP locking up. RCA blamed Gemstar, Gemstar blamed Spike TV. It's all about accountability and nobody wants to admit they screwed it up. So if you brought your Mitsubishi to my system I could show you that there is nothing wrong with your TV or the CC...you do the math
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New member Username: Parshal
Post Number: 4
Registered: Feb-06
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| Posted on Thursday, February 23, 2006 - 03:15 pm: |
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I don't question you as if I don't believe you but that I just don't understand. It works without the card just fine (I can pull the card and update the time and Guide) but insert the card and the time won't update itself on the PBS station and Guide does not update. The card only receives data from the cable company and I know that the cable stream has the data since it works without the card. So, I'm very confused how the cable company could be at fault here. |
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| Posted on Thursday, February 23, 2006 - 09:18 pm: |
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I had issues with cablecard on my Sony KDF-E42A10 rear projection LCD. Would work fine, then occasionally when I turned TV on, it would read "No Signal" on all digital channels (analog fine). Could reset cable card using menu and it would fix problem. After 4 months of cable company and service company visits, finally got Sony to admit to problem and that a repair exists. I received a courtesy letter from Sony after first repair attempt and I replied back. Sony rep actually called me back (I guess my e-mail response went pretty high up) and gave me number to call for service. Service shop did not find any repairs in their records so told me to live with it. I called Sony rep back and gave him an earful, so finally he "came across" a repair for my problem. Apparently, it requires a grounding strap for the cable card interface. Guy came out yesterday and installed the kit. Seems to be working fine now. To all with this issue on LCD rear projection TV's - call and complain, get to highest level you can, and don't let them tell you it's not a known issue . The more people who call in, the better. Good luck! |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 695
Registered: Mar-05
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| Posted on Friday, February 24, 2006 - 08:13 am: |
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Need Help~ I understand what you're saying, like I said I know for a fact they work with the CC's because I have too many people using that feature to counter otherwise. The purpose of the CC is ensure the integrity of the cable services. In effect the CC uses the forward data carrier to get the "keys" to operate and maps the channels according to the system channel plan. The PBS/Gemstar feed is on an analog carrier and the CC's don't interact with analog channels. I could be wrong as, and I remind you it's hard to relate to other cable systems when I don't know how they are doing things, I can only speak from my own experiences with them in my systems and I can assure you the TVGOS works just fine here. One can only assume that if it works here, it should work there....but then there's that "assumption" rule.
DanB~ glad to hear you finally got it fixed. Great update posting, thanks |
New member Username: Parshal
Post Number: 5
Registered: Feb-06
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| Posted on Friday, February 24, 2006 - 11:00 am: |
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All of a sudden I began to get audio and no video when using the cable card. Pulled out the card and things worked fine, put the card in and no video. Cable Co. comes back out again and replaces the card and no change, still no video. Now I've got a freakin' box. The card worked fine for a few days save the TV Guide and then stopped altogether. |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 697
Registered: Mar-05
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| Posted on Friday, February 24, 2006 - 01:26 pm: |
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Cable System problems...gotta love them |
Unregistered guest |
| Posted on Saturday, February 25, 2006 - 07:46 pm: |
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Have a Toshiba 37HL95 that we want ot hang on the wall also, after we figure out what the problem is.
Strange thing is this, TW guy installs first card, a used one, non ops it and calls in the keys off the Scientific Atlanta card to the field office.
Installs card number 2, again a used one, this time the TV gets all the channels and works for 15 minutes then crashes.
I pull the card, reinstall, reset the card in "diagnositics" and now everything works fine for Friday night.
Saturday morning, HDTV doesn't work at all, turn off TV, pull card, insert card, start up again, Tv reggonizes new card, does a search, and now I again have HDTV signal, this time with no sound on any HDTV 1100 channels.
So what's making it work intermittently? Seems to me it's something on the cable company's side, because non of the settings on the TV or the card have changed.
The system is flaky, why are techinicians carrying around used cards? WTF, open up a sealed new card and send the crap back to Scientific Atlanta to fix. The tech even showed me a SA card that was supposedly "fixed" that still doesn't work. Had paint all over it saying "NonOp." Hard to know what is really going on with how the system works briefly when you change a card.
Very irritating, but when it comes to money, the cable companies have the most to gain when you get a box instead of a card. Plus the FCC "forced" the cable companies to offer a card, and it seems they've been dragging their feet on it since day one.
Can anyone explain to me why the system works one day, then fails the next. Or why the card gets pulled and rebooted and everything works fine for as long as the TV is not turned off? Then the next day the audio portion of HDTV is gone? |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 699
Registered: Mar-05
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| Posted on Monday, February 27, 2006 - 08:16 am: |
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Brownbagger~ can you verify what version of software is installed on your TV? |
New member Username: Macdraco
Del Rio,
Texas
US
Post Number: 1
Registered: Feb-06
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| Posted on Wednesday, March 01, 2006 - 12:25 am: |
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Okay Everyone.
I have a KDL-V40XBR1 Time Warner Service.
CableCARD™ won't work. Sony says the TV is working fine. TWC well lets just say in my town I'm the third CableCARD™ to be installed and the other two worked out of the box. 3 Tech visits two CableCARD™'s later still nothing. They are sending hits from the office nothing. If I hook sevice directly into my TV I get HD channels and Digital Music right oh and analog too! Okay, good when I try it with the CableCARD™ Nada! Here is what I get out of the TV, of which Sony says its working fine I think its somewhere in the programming at TWC and they haven't set the thing (programmed) correctly. CABLEGUY HELP!
Diagnostics Cable
In Band (FAT) Out of Band (FDC)
Phy. Ch: 0 Freq. (KHz): 75250
Freq. (KHz): 0 Symbol Rate: 1024
Modulation: Bit Rate (kbps):2048
Status: Unlock Status: Lock
Errors: 0 SNR (dB): 26
SNR (dB): 0
AGC (%): 0
Interleaving: CableCARD: Inserted
H05-01.22 00052
CableCARD™ Pairing
CableCARD™: 000-298-730-797-8
Host: 007-001-707-146-8
Data: 121-331-359-34
UnitAddress: 000-02987-30797-153
Network Setup
LKC:75.250 EMM:1
Status: TUNED_STATE
OOB Msgs: 25594 (this number grows with time)
Hunt
CableCARD™ Status
Manufacturer: 0x00 (Motorola)
Version: 04.05
Unit Address: 0011CE452D
000-02987-30797-153
Download Status
Segments left to download: 0
State: Wait To Start
Entitlement Management Messages
EMM Provider ID: 1
Out of Band Channel
Last Know Good Carrier: 75.250 Tuned
Conditional Access
Unit Address:0011CE452D
000-02987-30797-153
State: Disconnected
ECM PID: 0x0000
Component PIDs:
0x0000 0x0000 0x0000
0x0000 0x0000 0x0000
Host Validation: Unknown 00
Copy Protection Key: Disabled
CCI: 0x03
IP Service
Interactive Info
IP Address: 0.0.0.0
UPM Address: 0
Downstream ID: 0
Upstream ID: 0
Donwnstream: Unconfigured
Upstream: No Message To Send
Ack timeout:0
Cell abourt count: 0 (max - 0)
MAC Abort count: 0 (max - 0)
What info can I give the Tech's at TWC most are friends and I have a good releationship with them. The are scratching their heads too they haven't had much experience with CC installs or config. I think they are just missing something any help would be greatly appreciated by both of us I'm sure!
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Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 710
Registered: Mar-05
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| Posted on Wednesday, March 01, 2006 - 08:40 am: |
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Hunter~ I'm not any help when it comes to motorola cards, as our system uses SA. I will say this much, you need to park your channel on a digital or HD channel before you go into TV diagnostics or cc information screens to validate the information, regardless if the channel is working or not. On the surface it appears the card was not provisioned properly, but I'd rather see you were on a digital channel prior to screen shots. Try that data again while on a digital channel then post the new info in the upload like you did at the bottom of your posting. I might not know what's going on with it, but I can research the data and see what's missing from operating specs. |
New member Username: Lumbeecheraw75
Post Number: 1
Registered: Mar-06
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| Posted on Wednesday, March 15, 2006 - 10:18 am: |
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any ideas why my CableCard may not be working? I have a Sony KDS-50RXBR1 and I am on my 2nd SA card in 2 days from TWC. The first tech (who had done 2 CC installs before) told me it could take up to 24hrs for the digital channels to load, calls later that day told me that it could take 6-8hrs. Tech who came yesterday after the first 24hrs with no digital (who was doing his first CC install) told me 1hr. He installed a STB on another TV which gets the digital service with no problem. I have a Service tech coming out today to check the line and any experienced input would be greatly appreciated. See my link for diagnostics
http://ryan.bazzu.com/images/CABLECARD.jpg |
New member Username: Mainiac
Post Number: 1
Registered: Mar-06
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| Posted on Wednesday, March 15, 2006 - 08:37 pm: |
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We are having problems with Sony KDF55WF655, serviced by TW. We have had repeat service calls, including cable replacement, swapping out two CC, for used ones as "they are all used" according to the last tech. Watching a digi channel it will suddenly lose the signal, we get a NO SIGNAL message. At times we lose all digi hd channels, other times only the one we are watching. On occasion, after some time has passed, the signal returns. We also are at wits end as TW seems unable, or unwilling, to resolve the problem and point the finger at the Tv. The last tech suggested that the TV might not be compatible with CC, I guess that is why they put the slots in there, so they will not work.Techs keep pitching a convertor box but we have a TV that theoretically can function without one. Will suggest that they try a signal booster on their next visit, scheduled for next weekend. From what I have read here CC continue to be manufactured, and they are not "all used ones" as the most recent tech claimed...Any help and or information would be appreciated.... |
New member Username: Flyby1023
Post Number: 1
Registered: Mar-06
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| Posted on Wednesday, March 15, 2006 - 09:51 pm: |
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I just found this forum while looking for help with Comcast/cablecard/LG 26LX1D. From what I have found so far, these posts could have been written a year ago, I have found year-old threads with the exact same issues. I can only assume that these issues have been, and will continue to be a problem for some time. The issue being the cablecard just doesn't work.
My problem is two-fold. 1. Comcast has absolutely no interest in trying to resolve the problem and, 2. On the two occasions I was actually able to speak with a technical supervisor, they had no idea what the problem could be, or where to find an answer (other than to install a STB, for a price).
The TV is new, firmware is up-to-date (3.15), two cable cards have been provisioned on seperate occasions and it has been manually and auto-programmed two dozen times. Analog and OTA channels are fine, including HD and the TV Guide channel numbers are correctly propagated. Only Comcast digital programming is dead, but only on the cablecard TV.
I lknow it sounds cynical, but why would a monopoly want to give me something for free when they could be charging me $10/mo/tv? They have had six weks to try their technical solutions, it's now my turn to spend the next six weeks on a political/legal solution. Let's see who wins. |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 721
Registered: Mar-05
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| Posted on Friday, March 17, 2006 - 02:37 pm: |
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Ryan~ is there any way you can make the pictures larger? It's hard to read the data as small as the print is, and I'm sure I can at least point you in the right direction if I could read it better. Thanx
G Godbout~ the next time you lose channels go to your SA CP information screen and copy down everything that is listed in that field and post it here, it will help figure out what is going on.
Flyby~ have you contacted LG about this and what did they have to say about it? It would also help to know what type of cable card you are using...
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New member Username: Flyby1023
Post Number: 2
Registered: Mar-06
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| Posted on Saturday, March 18, 2006 - 06:24 am: |
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cableguy: Lg suggested a firmware update which was done and they also offered to set a tech in. I will take them up on that offer if I can get a Comcast tech in at the same time, problem is I haven't been able to talk to a Comcast tech in close to 3 weeks, despite their own customer service reps trying to get them to call.
The card is a Moto, two have been tried. The LG diagnostic screen indicates the card is alive and well, it just doesn't seem to make any difference if the card is inserted or not, which was one of the tests LG asked me to try. Since an autoscan will indicate it is picking up 170 channels and some will actually display, for programming I don't subscribe to, it seems the TV doesn't have a problem with a digital channel. The majority of channels just say scrambled or no signal. These same channels are ok on the STB Tvs in the house.
I'm inclined to agree with LG that the TV can display the channels, if it gets the data. The Comcast installing tech has walked out the door mumbling on both occasions about how much trouble cablecards are for them so I assume I am not the only customer they have slumped over the remote waiting. |
New member Username: Lumbeecheraw75
Post Number: 2
Registered: Mar-06
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| Posted on Saturday, March 18, 2006 - 12:38 pm: |
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Cableguy, your browser is probably shrinking the picture to fit the screen. Click it to enlarge it.. Thanks for the offer of assistance. One of the members here is a TWC tech in my area and actually dispatched and adjusted the signals on my line, I forget his username. I have another dispatch scheduled for Tuesday, not certain what they will do |
New member Username: Mainiac
Post Number: 2
Registered: Mar-06
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| Posted on Sunday, March 19, 2006 - 10:45 am: |
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Thanks for the tip Cableguy. I am not sure what the SA CP screen is but I went to the CC menu in hopes of finding info. The only option I have is the RESET one as the SHOW option is grayed out. I hesitate to select RESET as I do not know if that will require another call to TW or even a tech call in order to get it working. May I select that option and obtain the information I need to provide you???? |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 724
Registered: Mar-05
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| Posted on Monday, March 20, 2006 - 08:50 am: |
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Ryan~ I don't know why it didn't let me expand it last week, but it is letting me expand it this week...let's break this down by screen:
1)diagnostic screen info: SNR at 32 is great, FDC status locked is perfect..nothing sticking out on this screen as problem-matic
2)SA CP info screen: CP auth received-perfect, No EMM's= not good...usually this indicates they have sent the service codes to your card but did something wrong in the provisioning of the card. If they can revoke the card at the office, have them do so, then re-marry the card. Once they've done this they need to send a refresh command and a normal hit. The refresh command or initialize/reboot command is what sends the EMM's to the card. On a fresh install it usually takes about 43 EMM's to get that card working. Again as you have received CP auth but no EMM's I know your card is being communicated to, but is not getting the information it needs to work.
3-4-5)the only thing valid on the diagnostic screen to look for is the OS build and the current date/time, which are correct with OS build and current date/time (the day you took the screen shots)
6)Host Information screen: shows your Host ID and CC ID and that CP auth was received...nothing out of the ordinary here.
Summary~ No EMM's = Non-working CC...they need to provision it properly and watch those EMM's. If you can call somebody and have them do what was mentioned above, then bounce in and out of that CP info screen (it won't update if you're sitting on the screen) watch to see if any EMM's are being detected. Your signal levels are right where they should be, the fact that CP Auth has been received we know the system is communicating with your TV/CC...hopefully they can get the provisioning right and get you working. Keep us posted.
G Godbout~ do you still have the CC inserted into your TV? If it is and you can't access the CC menu options, do the reset and see if it will let you access them, you need to get to that screen so I can see what is going on (as Ryan did)
I'll be here |
New member Username: Bigchief42
Post Number: 2
Registered: Jan-06
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| Posted on Monday, March 20, 2006 - 06:17 pm: |
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I am continuing to have probelsm with my Sony Wega 50 inch rear projection HDTV. Finally had a Sony Tech out with 2 techs from Cablevision. Sony engineering told the tech that there is no problem with the set, but that if the customer is upeset to replace the B module, which he did. then the cablevision guys put the cablecard in and again the television failed to produce a decent picture, lots of pixelation and sound problems. the cable vision tech shared an e-mail from someone at Sony stating that they have an apparent fix and are masproducing the module. When we asked the Sony tech if he knew if the new module was the fix, he had no clue, he a "platinum" Sony tech. So the Cablevison guys left both the cablecard and box at my house. If Sony comes back with an additional fix, then all i have to do is pop in the card and see if it works, lots of laughs.
The Cablevision guys told me that Sony was the gold standard for cablecards until last summer and now it is their biggest headache! It has something to do with the standard they use in some locations which Sony televisions just don't read correctly. of course Sony just says that their sets are okay and Cablevisions shows you that their signal is okay. There is just something about the two combined which siomply doesn't work.
So much for technology compatability. So much for honesty in dealing with customers. As i see it both Sony and Cablevision are telling the truth and both are really not being truthful. The consumer is stuck in the middle. |
New member Username: Beckeresq
Post Number: 1
Registered: Mar-06
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| Posted on Tuesday, March 21, 2006 - 06:32 am: |
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After buying a Sharp Aquos 45LC-45GD5U (Central New Jersey Cablevision) to "avoid" a box and spending about 8 hours with Sharp representatives who indicated "no problem with TV Guide On Screen," the following is Sharp's "unfortunate" response:
"Unfortunately the TVGOS feature is unavailable in the NJ area. The reason behind this is the cable providers in the region (Time Warner, Cablevision
and Comcast) have opted to move their broadcasts to digital only. The TV Guide signal is only carried over analog signal, specifically on the analog PBS station. With the loss of this analog PBS signal in certain areas in the US, TV Guide signal is also lost.
Although some of the Aquos televisions are compatible with the TV Guide feature, Sharp has no way to control whether or not the TV Guide signal is broadcast in specific areas. The cable providers have the final say on what they will broadcast over their lines.
We apologize for any inconvenience this causes.
Thanks!"
"Thanks?" Thanks for nothing. Just fingerpointing.
As I learned (too late) from this and other forums, the cable card and related TV Guide |
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