| Author |
Thread: Archive through January 09, 2006 |
    
New member Username: Handyman45
Post Number: 1
Registered: May-05
|
| Posted on Tuesday, May 24, 2005 - 07:12 pm: |
|
WE JUST HAD OUR TV REPAIRED. IM NOT SURE WHAT WENT OUT I JUST KNOW THAT THE TV WOULDNT COME ONE AND IT MADE A CRACKLING NOISE. IT HAS BEEN REPAIRED, BUT THE GUIDE PLUS WONT COME ON. WE WERE TOLD WE NEEDED TO RESET THE GUIDE PLUS BUT HOW?? I CALLED THOMSON ELECTRONICS AND THEY SAID I NEED THE ORIGINAL REMOTE, BUT WE HAVE BEEN USING A STORE BOUGHT REMOTE AND IT WORKED FINE TIL THE TV MESSED UP. I WOULD LIKE ANY HELP I CAN GET FOR THIS SINCE THIS IS WHY WE FIXED OUR TV WAS BECAUSE WE LIKE THE TV GUIDE. THANKS |
|
Relevant Product Info
|
|
Unregistered guest |
| Posted on Friday, June 24, 2005 - 04:05 pm: |
|
My Guide Plus will not work also. Just this week it has gotten where it won't show any listings. I have reset it but it still shows no lisings. Anyone please help! I also bought my TV for he Guide Plus. |
|
| Posted on Friday, June 24, 2005 - 04:25 pm: |
|
try this:
Go to the Guide Plus Setup. Mark USA, then enter 00000 for the zip code, answer "No", then answer "No". click through the rest of the installation.
Then go back and enter everything including your zip. This is suppose to "RESET" the memory. Then turn the TV off for at least 12+ hours. Everything should be back. -regards, Burt- |
sirdanger Unregistered guest |
| Posted on Friday, July 08, 2005 - 11:45 am: |
|
I have a new RCA GUIDE+ GEMSTAR TV which will not program or find all the channels on cable. RCA has been useless as has THOMSON. The owners manual is not matched to the TV MENU etc etc. Has anyone had same problem or have a fix?? Although new, the TV has not been used past the return period or I would exchange it. ANY HELP w/ RCA JUNK???? |
HuskyRun Unregistered guest |
| Posted on Friday, July 08, 2005 - 05:37 pm: |
|
Hey, nothing is being loaded into my tv guide plus, also. First - no descriptions, second - no downloads on weekends (Friday, Saturday, Sunday), now nothing at all for two weeks. My belief is someone is not doing their job. Who downloads the tv guide plus, anyway. We all need to complain. |
sirdanger Unregistered guest |
| Posted on Saturday, July 09, 2005 - 11:06 am: |
|
Ya Husky RCA knows their product is CRAP, that is why their toll free customer service line is a recording only and the other one is a toll number where they let u sit for 60 minutes or more. More ASIAN CRAP in CONSUMER ELECTRONICS. I am going get Radio Shack to exchange this RCA GARBAGE!! |
Dave in Pickering, Canada Unregistered guest |
| Posted on Saturday, July 16, 2005 - 07:59 pm: |
|
my guide+ has stopped working this wek. I have a message on my screen that says my cable provider is blocking the signal. When I called them they stated they are not blocking the signal and to call the guide+ people. I callrd the number on my screen but the recording says the phone is not in service. Does anyone know the real phone number. I am lost without my guide+ listings. |
Unregistered guest |
| Posted on Tuesday, July 19, 2005 - 07:38 pm: |
|
To Dave in Pickering Canada,
I also live in Pickering. It is the "a**holes" at Rogers cable not downloading the guide. I know two other people in the same area as us that are Rogers Cable subscribers, and are having the same problem. Maybe we should all voice our opinion to Rogers that if they don't fix the service that there are other choices such as satellite at almost the same cost. |
Unregistered guest |
| Posted on Tuesday, July 19, 2005 - 10:36 pm: |
|
Hi - I live in Northwestern Illinois, and we are having the same problem with our Guide Plus, and have been for several weeks. We have reset, and changed the zip code, etc. several times, but nothing! We have used this for more than 4 years, and we based our last TV purchase on having the use of Guide Plus. I hate that we can't use it! I'm lost also! |
|
|
tvguide? Unregistered guest |
| Posted on Wednesday, July 20, 2005 - 06:05 am: |
|
I live in rockord Il, Lost my guide plus about week or so ago. I have also tried everything. Nothing seems to work. I lost the news feature about two years ago. That never came back. But the tv guide was why I bought this tv. I guess I'm never buying rca again! |
Unregistered guest |
| Posted on Friday, July 22, 2005 - 02:12 pm: |
|
I live in north eastern Illinois and am having the same problem with Guide plus. Have tried everything and it still shows "no listing". Has anyone been able to get it to work or found a phone number for customer service? |
New member Username: Lmrsdogg
Wichita falls,
Texas
Usa
Post Number: 1
Registered: Jul-05
|
| Posted on Friday, July 22, 2005 - 07:00 pm: |
|
we have an older model rca tv that must have a remote. is there any way to turn on power without that remote? there is no manual button. |
sirdanger Unregistered guest |
| Posted on Sunday, July 24, 2005 - 10:56 pm: |
|
I think we can all agree RCA GUIDE PLUS televisions are very very poor quality! What makes me laugh is that they sponsored the USA TENNIS OPEN and have some catchy slogan to impress those who have never bought their GARBAGE PRODUCT. I think someone should contact a CONSUMER ELECTRONICS WATCHDOG GROUP if there is one and report the RCA GUIDE PLUS problem. |
Lee NIL Unregistered guest |
| Posted on Tuesday, July 26, 2005 - 03:03 pm: |
|
Live in Northen IL and lost guide plus about three weeks ago. I'm wondering if it is due to TV stations switching to HDTV broadcast and not including guide plus info.
I think the broadcast station quit sending the info. Don't think all our TV's broke at same time.
Anybody know who broadcast the information in this area? WREX?
Going to try Burt's 00000 zip code tip tonite. |
Lee NIL Unregistered guest |
| Posted on Tuesday, July 26, 2005 - 03:27 pm: |
|
http://www.pensacolatvrepair.com/Docs/GeneralInfo.htm
says:
"TV Guide Plus programming is carried on the local ABC affiliate, in our case WEAR TV 3. "
Seems like we may need to all go talk to our ABC affiliate.
|
JMCROUCH Unregistered guest |
| Posted on Tuesday, August 02, 2005 - 01:59 pm: |
|
WE ALSO LOST OUR GUIDEPLUS LISTINGS ON BOTH OF OUR TELEVISIONS A COUPLE OF MONTHS AGO. HAS ANYONE FOUND THE SOULUTION TO THE PROBLEM? WE ARE IN OKC, OK. I AM GOING TO TRY THE RESET. HAS ANYONE HAD ANY LUCK WITH THAT CORRECTING THE PROBLEM? |
Unregistered guest |
| Posted on Saturday, August 06, 2005 - 01:18 am: |
|
Ok people so we all have the same problem and we all need to do something about it now! We need to get a customer service number ( I think since it's RCA that has that service on their name brand they should be responsible for it!!!! ) We should pick a day like on the weekend and get as many people as possible to call in at the same time and demand they to fix it or we all want our money back!!! what do people think? |
New member Username: Exracer
Post Number: 1
Registered: Aug-05
|
| Posted on Saturday, August 06, 2005 - 05:49 am: |
|
I received this from RCA customer service by email
Don't know if this will help, but we can all call this number
Dear Customer:
Thank you for your recent inquiry concerning your RCA Television.
We believe we can best answer your question by having you call a Thomson representative on our direct RCA TV line at 1-800-336-1900 Monday - Friday 8 a.m. - 8 p.m. and Saturday -Sunday 10 a.m. - 7 p.m. (EST).
Please have the model and serial number of the product available when you call. If you have questions about how to use your product or how to connect it to other products, we recommend you are with the product and have your owner's manual available at the time of your call.
If you cannot locate your owner's manual/instruction book, please visit http://www.thomsonnetwork.com and click on Instruction Books.
Thank you for contacting us and giving us this opportunity to assist you
|
|
| Posted on Saturday, August 06, 2005 - 08:27 pm: |
|
I thought you might like to know that my guide plus is not working either. But, I don't have an RCA tv. I have a Sony vcr with guide plus. So I don't think the problem is RCA (or Sony). I am going to try to call Thomson tomorrow to see what they say. Are you all getting the message, "the search for data has failed"? |
|
| Posted on Sunday, August 07, 2005 - 09:29 pm: |
|
I line in raleigh,N.C. and my guide plus went out also. about a week ago. Anyone know why this is happening? |
|
| Posted on Tuesday, August 09, 2005 - 03:11 pm: |
|
I live in San Diego and I don't know if this will help anyone but I will post it anyway. Our guide plus went out several days ago too. I tried the 00000 reset trick and it failed three days in a row. Last night I did it again, checked the TV at 6am....nothing, then at 12 noon, I checked again and it was up and normal. |
|
| Posted on Thursday, August 11, 2005 - 09:17 am: |
|
I live in a suburb of Atlanta and am using an ATI All-in-Wonder video card to record directly to computer. I use Guide Plus to schedule those records. I can still access Guide Plus, but our cable provider, Bell South, recently changed channel listings, and that is not reflected in my guide plus, making it available but virtually ineffective. |
|
| Posted on Thursday, August 11, 2005 - 07:40 pm: |
|
BAM it WORKS......the reset thingy with 00000 as the zip code WORKED. i can FINALLY live my life as a normal person now. i dunno how i made it for almost a month without the guide. im in the raleigh NC are by the way |
Unregistered guest |
| Posted on Saturday, August 13, 2005 - 06:37 pm: |
|
I have the RCA television with guide-plus. The guide works fine. Last night, I watched TV, all was copacetic. However, when I got up this morning and turned on the TV, the sound worked, the guide works... but NO picture. WTF???? |
Ernie from Wasaga Unregistered guest |
| Posted on Sunday, August 28, 2005 - 08:55 pm: |
|
Hello, this is to the people with Rogers Cable . . At one time I received the guide with no problems. Ever since I swtiched to Rogers cable interenet it has not been working. Please do voice your concern with Rogers! Have a good one. |
Unregistered guest |
| Posted on Tuesday, August 30, 2005 - 12:18 pm: |
|
any idea on how to turn the guide+ off completely, i don't need it, don't use it, don't want it |
Unregistered guest |
| Posted on Wednesday, September 07, 2005 - 11:04 am: |
|
I have a RCA Entertainment Series-PIP, Guide Plus Gemstar Model F27664, Serial# 005431229, Chassis # CTC203AX1. It has great picture but loses it sounds at times and comes back whenever it wants to. What can I do? |
11111111111111111 Unregistered guest |
| Posted on Thursday, September 08, 2005 - 07:10 am: |
|
We had a power outage about two weeks ago and my guide plus has been out ever since. It will not find a the info needed to work. Resetting it to all zeros overnight will tell me the next morning to go to setup and go through the menu, but then nothing after that. Been searching the web with no luck. Any ideas on here?? |
|
| Posted on Sunday, September 18, 2005 - 02:24 am: |
|
We have two tv's with guide plus and neither is getting any signal. The ads don't even show up anymore. I'm going to try calling that Thompson 800 number on Monday. We live in Longmont, CO. |
New member Username: Exracer
Post Number: 3
Registered: Aug-05
|
| Posted on Sunday, September 18, 2005 - 07:35 am: |
|
My guide plus has started working again, just like it use to do and I am so thankful that it is. That is the reason we bought the RCA tv in the first place. |
karlosss Unregistered guest |
| Posted on Thursday, September 22, 2005 - 02:59 am: |
|
tryin out the 00000 method, thanks in advance for the info. |
|
| Posted on Thursday, September 22, 2005 - 01:18 pm: |
|
My gemstar did not work for weeks. Contacting Rogers Cable was as usual useless. What did I do?
I came across this page, did the 00000 as described above and BINGO, it's back. One other tip I came across was to turn off the tv while it's set at channel 3. Thanks again y'all. You are beautiful. The Fonze from Kitchener Ontario. |
Unadilla Unregistered guest |
| Posted on Sunday, September 25, 2005 - 09:01 am: |
|
Where can I purchase an original RCA guide plus remote? Not a universal remote. |
Unregistered guest |
| Posted on Sunday, September 25, 2005 - 10:17 am: |
|
My Guide-Plus went out after a power outage also . I reprogramed it now only some channels get listings some of the time, seems to be different channels and different times every day.
tried the 00000 reset trick several times has not worked. Anybody have a suggestion |
Unregistered guest |
| Posted on Monday, September 26, 2005 - 07:42 pm: |
|
I have a Panasonic DVD recorder with Gemstar. The TV Guide time is off by 1 hour in half. What can I do? I've reset it. |
grendel Unregistered guest |
| Posted on Tuesday, September 27, 2005 - 06:56 pm: |
|
I lost my original remote and everytime i turn the TV on, the guide(which i never use) pops up. Anyone know how to just get rid of it forever? I cant do it with my universal remote or on the Tv itself. |
yfisher Unregistered guest |
| Posted on Wednesday, September 28, 2005 - 05:29 pm: |
|
Heres my two cents - I live in Rochester, NY and my Guide plus has "no listing" - been that way for about 4 weeks now. I will try the 00000 zip code trick tonight. Also, lately, the guide has been coming up the screen by itself. Roughly every 20 minutes, and I have to use the remote to remove it - VERY annoying.. Has anyone else seen this? I've determined that it is NOT the remote, by removing it from the room.
|
Unregistered guest |
| Posted on Thursday, September 29, 2005 - 10:19 pm: |
|
We had a power outage and now my TV Guide + does not work at all. Tried resetting with same zip code and now have 4 channels. Hopefully the 00000 trick will work. I am not impressed with this TV at all. I have also lost/misplaced the book. Does anyone know how to get another? |
|
| Posted on Saturday, October 01, 2005 - 09:28 pm: |
|
I have had RCA's for the past 15 years. Very few problems. When the Guide Plus goes out it is not due to the TV's. The cable company is not downloading the info.
I am looking for a new 27" set with Guide Plus, haven't been able to locate any in the stores. Anybody have any ideas as to what models have it? |
|
| Posted on Thursday, October 06, 2005 - 12:59 pm: |
|
In Oklahoma City the signal comes from OETA and they do have an encoder/decoder failure. I don't have an ETR but they didn't know it until we called. The cable company’s passes that information on from the Television Station in which has the Cable + signal is received. |
Unregistered guest |
| Posted on Sunday, October 16, 2005 - 04:11 pm: |
|
my guide plus is working but the guide + demo keeps comeing on. how do i get this off? can any one help? i am wearing out my remote clearing the demo and missing a lot of the programs. thanks in advance, frustrated in Durham,NC |
Unregistered guest |
| Posted on Wednesday, October 19, 2005 - 01:54 pm: |
|
Does anyone know how to defeat,deleet or uninstall
Guide Plus ?
it wont even program the lower network stations like CBS,ABC Etc.
I've tried the 00000 reset nothing works.All I get is CNN MTV and a few others. It ignores anything under 14
Help!!!!!! |
|
| Posted on Thursday, October 20, 2005 - 07:48 pm: |
|
With Guide on your screen, there is a menu bar above the channel listing area. Go the right to "setup". There should be an option called "change default options" or something similar (it's a little different for different versions). Find the item that turns off the "auto-on" feature. Now Guide will never appear again. . . unless you press the Guide button on your remote or set it up again. |
Chris V Unregistered guest |
| Posted on Wednesday, November 02, 2005 - 07:01 pm: |
|
Can anyone help me? I have a 62" RCA with a guideplus remote. However, the remote will not communicate with the tv. The red light indicates that it should be working. I have purchased (and returned) 4 universal remotes but none work. The only thing I can do is operate the 4 buttons on the front of the tv and these do not allow me the opportunity to use my dvd. Any suggestions? |
|
| Posted on Wednesday, November 02, 2005 - 07:32 pm: |
|
Well, I just answered my own question. I simply followed some advice I found on another site of unplugging the tv for a few minutes. When I plugged it back in it worked. Unbelievable-I have been with a remote for 8 months!! |
|
| Posted on Wednesday, November 02, 2005 - 07:32 pm: |
|
Well, I just answered my own question. I simply followed some advice I found on another site of unplugging the tv for a few minutes. When I plugged it back in it worked. Unbelievable-I have been without a remote for 8 months!! |
|
| Posted on Thursday, November 03, 2005 - 07:19 am: |
|
Chris V, press the "TV" button on the remote first to make sure that the remote in tv mode. if you only press the "on/off" button, you might not be in tv mode. The red light indicates that your batteries are ok.
Anonymous, like any computerized electronic device, a reboot of the microprocessor will fix quite a number of strange symptoms. |
Frustrated Unregistered guest |
| Posted on Friday, November 04, 2005 - 08:07 pm: |
|
Long story short, we have a 52 inch RCA TV, less than 5 years old that needs a convergence power supply and RCA has the part on national backorder for 6 months! We are actually considering getting another RCA mainly because of the GUIDE PLUS feature but our dealer said that the tv's have Guide Plus programmed into them but the company went broke so they can no longer get the service. Well my "broken" RCA still gets Guide Plus, so does anyone know the REAL story? Do the new RCA's have the Guide Plus service? |
TVLess in Texas Unregistered guest |
| Posted on Saturday, November 05, 2005 - 09:23 am: |
|
HOW CAN I RESET THE REMOTE CODES on my TV?
I have moved and set up my TV in 4 different cities ... each time I do .. I find that someone else's remote (unidentified neighbor I guess) can control my TV ... which is incredible in itself because my remote won't control it unless pointed directly at it ... but when I am watching TV, the menu screens come on & off, guide plus menu comes on & off, sound will mute & unmute, and although I keep hitting the cancel or 0 button ... they keep coming back in to interupt my viewing ....Thanks for any suggestions ... |
|
| Posted on Saturday, November 05, 2005 - 11:23 am: |
|
Frustrated, this dealer clearly doesn't know what he's talking about. Guide Plus info is distributed by Gemstar (not RCA) who was recently bought by News Corp, a huge media conglomerate that's doing quite well. Most issues where the Guide info is hard to get or intermittent is due to the local cable companies or broadcasters who aren't real motivated to troubleshoot problems on a service where they make no money.
I appreciate your fondness of the free Guide service, because I work for RCA, and helped develop quite a few of the Guide models in the late 90's. Yes, many of our currents sets include Guide. However, there is a big change coming in broadcasting in a couple of years, and Guide might be a casualty. The over-the-air analog broadcasting is going to cease as nearly everything now broadcasts digital, too. My suggestion is to buy one of our new SD digital televisions that can receive both digital and analog broadcasts. We are one of the first to develop this type of tv and they are a great value for a first digital tv.
TVless in Texas, I would suggest taking the batteries out of the remote for several minutes to reset the remote. It should revert back to RCA codes. There's also a way to select RCA codes that should have come with your remote, but I don't remember how to do it. I would have to get back with you next week when I'm at work. |
|
| Posted on Sunday, November 06, 2005 - 03:52 pm: |
|
I have had GuidePlus for about 7 years. I have found that in some cases the 00000 code will work, sometimes it don't. I have moved 4 times since buying this TV and have had numerous power outages. I hope this works for you.
Turn TV off and unplug for 5 minutes.
Plug in and turn back on.
Go through the TV setup and make sure you manually put in the time.
When you get to the GuidePlus setup, scroll over to the SCHEDULE section and remove everything that is in there, if any. (A power outage or unplugging the TV won't delete any scheduled programs.)
Go to setup and re-enter your zip code using the up and down buttons rather than the number buttons. Click the OK button after you're finished with GuidePlus setup. Turn the TV off without going back to normal TV viewing. Within 2 hours the GuidePlus menu will show, but it won't show any progrmas yet. It will list channels, but won't tell you what is on.
Leave TV off for 12 hours.
Note: You can still watch TV without the channels being listed, but it takes longer for the programs to show up. Usually after a period of off time.
|
Relieved in CA. Unregistered guest |
| Posted on Friday, December 02, 2005 - 03:07 pm: |
|
Thank you for telling us how to turn off that #@#$$$##$$#$ guide!! I hate it, didn't want it and it comes on every gosh darn time the TV does!
Life will be MUCH better now!!
We have Dish service for all of our channels and the guide is useless and a PITA! |
Willy Wage Unregistered guest |
| Posted on Wednesday, December 14, 2005 - 07:38 pm: |
|
Yfisher you may have it set for the guide plus to come on automatically if you click on no on options it should solve your problem I had the same problem every time I turned mine on and when I did this it stopped. Only comes on now when I hit the guide button. (Working Correctly)
I have been having other guide probs for about a week now and I just try the reset method for (no listings or info for this channel) I'll know in the morning if it fixed it. I hope so!!!!
Really nerve wrecking when not working right...
Thanks & God Bless |
Willy Wage Unregistered guest |
| Posted on Wednesday, December 14, 2005 - 07:38 pm: |
|
Yfisher you may have it set for the guide plus to come on automatically if you click on no on options it should solve your problem I had the same problem every time I turned mine on and when I did this it stopped. Only comes on now when I hit the guide button. (Working Correctly)
I have been having other guide probs for about a week now and I just try the reset method for (no listings or info for this channel) I'll know in the morning if it fixed it. I hope so!!!!
Really nerve wrecking when not working right...
Thanks & God Bless |
Unregistered guest |
| Posted on Wednesday, December 14, 2005 - 09:27 pm: |
|
I have a 32inch RCA Entertainment Series and the Volume just stoped working, it works on the xbox but it does not work with the regular tv. any sugestions. |
larthehat Unregistered guest |
| Posted on Thursday, December 15, 2005 - 02:24 pm: |
|
i just talked to 1 800 336 1900. they told me to go to set up and put in usa and then 99999 for my zip finish set up and shut down for 35-45 mins. and then do set up again with the right zip. shut down for 24 hrs. and then see if u have ur listings. |
HappyInOmaha Unregistered guest |
| Posted on Monday, December 19, 2005 - 08:12 pm: |
|
This one may come as a shock, based on the previous complaints, but I love my RCA with the Guide Plus feature. I have had some problems with the programs failing to appear, but after unplugging for 5 minutes, then re-powering, this resets the programming (after it is shut off over night). This has only happened a few times and I think it is because of short interruptions of power that this feature gets hosed up. The zip code change to 00000 works too.
I will say that one problem that I have noticed on one of my RCA's is the promotions no longer appear on the left side of the screen, other than the base information on the Guide Plus programming that is there before any downloading. Not that it is any big deal, but does anyone know how this gets reset to receive new downloads? A second RCA TV in my house receives this and works fine.
Last thing....what happened to the column in the feature for "NEWS"? This was nice just to see what was going on in the world with short summaries. Oh well, there's always the paper.
|
|
