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Thread: Comcast HD tiling problem |
    
New member Username: Malenkai
Post Number: 1
Registered: Jan-07
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| Posted on Monday, January 01, 2007 - 06:43 pm: |
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For 3 months we've had intermittant but
severe tiling to complete signal loss on
certain HD and non-HD channels with Comcast
cable, Philly area.
Always the same channels. Other HD and
non-HD channels are fine when this happens.
Occurs on a brand new Pioneer plasma and an
old 19 inch Panasonic (for the non-HD channels,
obviously).
Comcast has been out a dozen times, power cycle
the STB, swap the STB, check the signal strength,
etc., etc., and is always clueless. Never
happens when they are there. They said keep a
log of when it has happened, hasn't helped.
Phone support says a tech needs to be there
when it happens, tech says need to keep the
log and call phone support when it happens.
Comcast has been unable to solve the problem, can anyone here offer a suggestion? |
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Relevant Product Info
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Bronze Member Username: Wanabtech
Post Number: 56
Registered: Apr-06
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| Posted on Tuesday, January 02, 2007 - 07:14 pm: |
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Keep records of the times that it goes out, and give it to the tech when he comes out for the service call. |
New member Username: Reid
Post Number: 2
Registered: Jan-07
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| Posted on Monday, January 15, 2007 - 05:55 pm: |
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I live in Philly and have had to replace my digital boxes 4 times in the last year. Not sure if this is your problem, but you may want to look into getting new boxes. |
Silver Member Username: Bill984
Post Number: 196
Registered: Oct-05
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| Posted on Tuesday, January 16, 2007 - 12:20 pm: |
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this guy can fix it
http://www.youtube.com/watch?v=CvVp7b5gzqU |
New member Username: Chenolio
Post Number: 1
Registered: Feb-07
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| Posted on Saturday, February 03, 2007 - 06:27 pm: |
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I've had the same problem in Philly. Primarily the local HD channels. ABC, NBC, CBS, FOX, maybe PBS. I noticed signal failure on a couple standard channels today too. NFL Network and LOGO.
I've also had the same response. The tech has to be here when it happens. (My favorite was the person on the phone who said I should call when it is happening so they can get a tech out right away. She must have been new.)
I added an in-line 10 dB amplifier today and it is no better.
In reading other forums, I've noticed people describe problems like this (although they are in other cities and never say it is intermittent). The problem is explained as frequency-specific signal loss. Some say eliminating splitters has done the trick. I removed two and that still hasn't fixed it.
The intermittent nature of it is what baffles me. |
New member Username: Campedo1117
Post Number: 5
Registered: Jan-06
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| Posted on Sunday, May 20, 2007 - 08:38 pm: |
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you may have water sitting somewhere, explaining why and amp is not fixing it. You are just amplifying garbage. Water in the drop coming to the house, or water in the splitter outside. Also squirrels love cable lines, may need to have that checked out too |
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