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Author Thread: Archive through April 04, 2006
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Bronze Member
Username: Jumpback

Post Number: 44
Registered: Nov-05
Edit Post

Well, since my post 12 hours ago my RCA 61" Model 175, which is 2 months old, wont turn on. It comes on for a few minutes and then shuts down. Lights blink five times and then shuts off and it wont start up again. I assume it is the lamp.

I called RCA and the gal who answered said, " Let me check the troubleshooting guide" which I had already looked at in the RCA book. She came back and said she was stumped and authorized a call from a service center.

She gave me two companies in the Dallas/Ft Worth area. The first one I called said they havent done in home calls for the last 15 years. Uh,oh. The second said they would call in the morning and make an appt. I asked if they had a lamp for this set and he said he didnt know, but he repair guy could tell me tomorrow.

I cannot freakin' believe this! After just mentioning this morning that I am tired of talking about televisions this happens.

I am convinced that as long as I am tied up with RCA this is going to happen. This is my third RCA set. Not one of them can go any length of time without something going wrong.

Two months! Two months! Two months!
Relevant Product Info
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New member
Username: Shasta

Post Number: 1
Registered: Feb-06
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Hi.
First post....need advice
I have the choice to buy one of the following 3 refurbished rca dlp's with with one year warranty.
Which one do you reccomend?
Thanks in advance.
HD50LPW162
HD50LPW164
HDLP50W151
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Al in MA
Unregistered guest
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The service man arrived after waiting 3 weeks to fix my HD61LPW42. 18 months old and it needs a light engine, digital board and heat shield. And the tuner never worked as I suspected. If Circuit City replaces it, I hope it is not with another RCA set. Service man said to go with Samsung...more reliable and much, much cheaper to repair.
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Bronze Member
Username: Jumpback

Post Number: 45
Registered: Nov-05
Edit Post

Service man just left and he is thinking the lamp needs to be replaced. Lamp ordered. He indicated if it is not the lamp the light engine is going bad.

I repeat TWO MONTHS OLD....
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Greg Sarlo
Unregistered guest
Edit Post

I've got the covers off mine right now, checking things out. Not much electronics, but alot of mirrors!

Mine has a mfg date of 2/05 and it looked brand new when I got it, but I have no way of knowing if it was refurbished.

Jump, I'm feelin' for ya. I thought these Infocus engines were supposed to be the stuff??? Seems they are crap.

I read a lot of bad stuff on the Sammy's too. Dunno what I'm gonna do yet, but the wife is making me move the 32" tube into the living room tonite!
ARRRRGH!
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Bronze Member
Username: Jumpback

Post Number: 46
Registered: Nov-05
Edit Post

Greg,
Well, I am in trouble if the Sammy's are a problem too. About a month ago I bought a 32" HD LCD one. Picture is bright and true and so far we are happy with it. We better be, as it is the one we have to watch while we wait for the RCA to be fixed.
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Unregistered guest
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Hi guys,
just bought a new HD50LPW175 and hooked it up. Picture is just fine. I have my cable ran Cable box - TIVO - Reciever - TV. When I run sound through reciever, its fine. When I run it through TV, there is a delay. Any ideas??? Or is it just a bum RCA?? I had a 52" CRT and loved it. Better yet, any solutions?? OR should I get out while the getting is good and go to a Samsung?? This unit just had a MUCH better picture to my eyes..
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New member
Username: Skithis1x

Post Number: 1
Registered: Feb-06
Edit Post

hey randy lamp went out thompson sending new one should be here in couple days but a tech there told me there using a alternate bulb for the 260962 and the alternate number he gave me was a phillips 100w-r95 1.0 arc gap part number 12720440 bulb says it works at 100 or 120w and this bulb is 309 instead of over 400 have you heard anything about this thanks for any help
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Bronze Member
Username: Jumpback

Post Number: 47
Registered: Nov-05
Edit Post

I'm thinking Randy must be on vacation or something. Hasnt been on this thread in quite a while.

Bad news for RCA owners.
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Matt from Maryland
Unregistered guest
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Don C and All in MA,
I finally got the problem with my RCA DLP 61" fixed. The one where the sreen going black with a very faint red on non high definition stations only. Basically on any anlog input.

The problem was a bad "doubler board" the tech called it. But it's basically the board where all the analog inputs go into.

It was covered under my exteneded warranty.
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Matt from Maryland
Unregistered guest
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Jumpback.

Your lamp is bad. Best Buy sells them online through a partner for about $400.
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Matt from Maryland
Unregistered guest
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Sometimes I think the best solution for these RCA DLP sets is to dump them in the trash and forget about it.

The problems I have had and the ones I read about here are just plain ridiculous for TV's that cost $4,000.
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camcoy
Unregistered guest
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I purchased this RCA model (HD50LPW166pk) from Costco a couple of days ago (for $1500, including the stand).

So far, so good. Picture is great and set up was easy.

Again, no need to worry about buying an "extended warranty" at Costco, which I feel good about, since they will just take the TV back if it fails, even 4 or 5 years from now!
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Bronze Member
Username: Agentxfile

Post Number: 52
Registered: Jun-05
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camcoy,

I am thinking about getting this RCA model (HD50LPW166pk) at Costco, but I do not see it on Costco website. I do see it at RCA website.
Do you know if all Costco's has this RCA model (HD50LPW166pk) even in Las Vegas stores.
So, is the tv any good? Does have the "screen door effect like some older DLP's? What is the bulp/lamp number so I can check on replacements?

Thanks,

Joe

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Bronze Member
Username: Cheneyp

CT

Post Number: 17
Registered: Oct-05
Edit Post

You usually have to go to the store to see if they have it. Many things on sale in the store are not on their website. I would think if you called them at your local store they could tell you if they have any.
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New member
Username: Tvhacker

Dayton, Ohio

Post Number: 1
Registered: Jan-06
Edit Post

Got my replacement 61" 175 model a couple of days ago and it is awesome.. Watched some programs on the discovery Hi Def channel at 1080i and it is unbelievable!!!! the best picture I have ever seen, much better than the old 42 model... I hope I have better luck than Jumpback did with his replacement.. Jumpback, at least yours broke within the 3 month warranty period!!! It will be my luck mine will break at 3 months and 1 day...
Got my fingers crossed... Cya all later and "may your lamps always shine bright!!"
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tysry
Unregistered guest
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Does anyone know whats the deal with the HD50LPW166pk? Is this a new tv? There aren't any reviews out there on it. At costco the picture looks great and with a built in tuner, cablecard and a stand it looks like a steal. On the RCA website it has the chip listed as the DarkChip2, doesn't the HD2+ and HD3 both have DarkChip2 in it? Also, for those of you have one, how does the picture look with digital cable (not HDTV like they show in the store)? Finally does anyone know what kind of color wheel this tv has(segments...), and contrast ratio?
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Big Woo
Unregistered guest
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94 days since my first call to CC, and 77 since my first call to RCA/Thompson.
Yesterday a different service center called at RCA's request and scheduled an appointment to see what they can do. I suggested a sledgemhammer or lighter, perhaps with a touch of accelerant.
He said maybe my "new" light engine is defective.
The formatter was not the problem. Neither were the light engine, light bulb, or the ballast during the five previous repair attempts.
I still have a blurry picture on all channels and through every input.
Nothing even remotely close to HD or the picture I had when this TV was less than 8 months old.

Has ANYONE owned one of these RCA DLP sets for over a year without any major problems?
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camcoy
Unregistered guest
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Joe:

You will not find this RCA model on Costco's web site. In many cases they offer different items in the stores than on the web.

The $300 dollar off coupon is good in stores beginning Feb. 20th for about 7 to 10 days only. I don't know if the store near you would have it. I would suggest you call them and simply ask if they are offering the sale on the TV and whether they will give you the coupon at the store if you didn't receive it in the mail, or if you lost it.

I think the picture quality is excellent. I do not notice any "screen door" effect and I have not checked to see what the bulb number is for it.

For the price and return policy of Costco to fall back on, I really don't see any downside to buying one of these--assuming you can still get one. There were 4 of us lined up on the first day of the coupon when the store opened to buy one and I think they only received about 10 for sale. So, when you call your local store you should also ask if they still have any in stock and/or if they are issuing "rain checks" at the coupon price.

Good luck!
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Bronze Member
Username: Agentxfile

Post Number: 54
Registered: Jun-05
Edit Post

camcoy,

Since I am not a member and if they will not give me a coupon then how much is that RCA model (HD50LPW166pk) without it?

Thanks,

Joe

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tysry
Unregistered guest
Edit Post

Joe the HD50LPW166pk original price without the coupon is $1799 and the coupon is worth $300.

Camcoy (or anyone who has this tv), how is the picture with normal cable (digital or satellite)? Does anyone have any of the information from my original post (what chip, colorwheel, contrast details)?
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Bronze Member
Username: Jumpback

Post Number: 48
Registered: Nov-05
Edit Post

Glad to hear of your success Roy. I agree the 175 produces a terrific picture. HD for sports and movies are just superb. I swear it will extend my life by 10 years.

When I get my bulb my wife wants me to sell the set and get another brand w/warranty. I must admit sitting here with a three month warranty is nerve racking as the costs to fix these babies are enormous and the down time waiting for things to be fixed is galling...as Woo will confirm.

Not sure what I am going to do. Hopefully, my bulb will be in next week and I can be a happy camper again.
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Unregistered guest
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Hi everyone... I'm new to this forum, but I couldn't help but get involved in this RCA discussion.

I too am thinking seriously about buying the RCA's HD50LPW166PK available at Costco for $1,500 (price using the coupon). I've never bought anything this expensive before at Costco. Does anyone really know just how long Costco will cover this TV? I've heard up to 5 years, but according to one of the employees I talked to at Costco's customer service desk a couple of days ago, Costco will allow returns on TVs for a "reasonable time that's expected for electronics". I wasn't given a specific time allotment. Do you think Costco may change their policies as far as returning a big ticket item when they're known to have problems? My future nephew-in-law is an employee at Costco and he couldn't even give me any insight on just how long he thought Costco would allow replacement of a TV.

Should I take a chance and buy the TV? It'll end up costing me about $1635 including tax. Is it worth it even if it lasts for only 4-5 years (if Costco will warranty it for that long)?

Thanks in advance for any input...
Hapa67
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New member
Username: Dts

Post Number: 1
Registered: Feb-06
Edit Post

Got my HD44LPW62 yesterday. Looks nice in my living room. I sit 6-7 feet away and the size is nice.

Hooked up a Jensen OTA HD antenna. Picked up 5 channels from my South Bend locals (15 miles away). Picture looks really nice. I was wanting to lick the snow from the screen yesterday during Olympic Cross Country skiing. There is a major difference between SD and HD (1080i).

After watching the Olympics in HD, I switched back to the Comcast digital cable box/DVR (HD ready, but not available in my area yet), and 480i looked disgusting! But, after I got used to that, it looked good again. SD looks much better on this set than it does on my SD 27" WEGA (now the bedroom TV).

There is a problem with the audio though. I'm using the optical out on the TV to my AV receiver. For some really weird reason, the audio volume level is about half of other 5.1 sources, such as DVD and the cable box in 2.0/5.1. Even if I turn the receiver up it does not sound as good or dynamic as the other digital sources.

I have the speakers on the TV set to OFF and I am by no means a newbie to home theater. I have tried to adjust the gain on the antenna and it mad no difference.

I have switched input spots on the receiver (6) and it made no difference.

I have put a call into RCA and I have gone through the first step of diagnostics (unplugging everthing from the TV and letting is sit for 10 minutes). After reconnecting everything, and powering up, the sound level is up.

I am thinking about connecting the antenna to the "antenna in" on the Comcast HD DVR. I am expecting it to find the HD channels and add them in the line-up where the should be. Then I can record those HD channels like I normally would any other programming with the DVR.

Am I correct in this thinking or am I, once again, asking too much from Comcast? As it is, they will have to do something major to keep me as a customer because they cannot provide HD programming for me. What makes me so mad is that South Bend, HD is flowing freely and I only live 15 miles north of there!

Thanks guys.


btw.... letting the TV sit unplugged from everything did NOT completely reset it to factory defaults. All the modes were the way I left them, all the channels (even non-HD channels that I manually input) were still present. I cannot figure out how to delete these channels that the TV decided to save. All I want it to store are the HD channels....period.
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Anonymous
 
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I purchased the "Costco special" RCA HD50LPW166 and it looks great with HD signal and crappy as usual with standard def. for movies and such I am happy with it, BUT I also have a couple of videogame systems attached to it and there is a slight lag between what the TV shows and the controller input. Especially with Donkey Conga, where you have to hit the controller about a half a second earlier than when the TV is showing the action. I am assuming it is because of lag due to the signal processor, but is there any way around this? or is this a common issue with HDTV's in general?
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New member
Username: Dts

Buchanan, Michigan

Post Number: 2
Registered: Feb-06
Edit Post

Well, scrap that. The audio problem is not fixed. RCA gave me phone numbers for a couple of local authorized reps. Phone call has been placed. :-(
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Bronze Member
Username: Jumpback

Post Number: 49
Registered: Nov-05
Edit Post

Hapa,
Heck yes. If you can get five years out of one of these beasts for $300-$400 a year that is a stealin' deal. Plus the comfort of having a warranty. Go for it!

In five years the set will be out dated being replaced by lithium crystals up to warp factor speeds.
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Bronze Member
Username: Cheneyp

CT

Post Number: 18
Registered: Oct-05
Edit Post

Dave - it would probably easier to just bring the set back to Costco instead of waiting for an RCA rep....
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camcoy
Unregistered guest
Edit Post

tysry:

I have the RCA dlp set hooked-up to cox cable that provided digital and HD (on certain stations) signals.

As expected, the HD images are fantastic, as are DVD movies. The digital signal provides a very good picture, too, for recently produced programs, i.e., not on older programs from the 1960's, etc.

also, I believe the chip is the dark 2 chip.

Hapa:

I think Costco will be fair about accepting a return of the RCA TV in the circumstances, i.e., if you don't think you got enough mileage out of the set then I think they would accept the return in exchange for another TV then available.

Nothing is for sure, or guaranteed, but I am willing to take a chance as they have never given me grief about returning something, unlike other retailers, albeit I have never tried to return a $1500 item.


Good luck, guys.
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Greg Sarlo
Unregistered guest
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HD61THW263 is in the shop for no power. They called today, the ballast is bad. $260 for parts, $250 for labor. I hate to even sink this much into it because once it turns back on I still have the shadow across the screen to deal with.

Is the ballast something you could DIY? Anyone ever done one on a DLP before?

I think I will go through with the repairs, then see how it goes from there. Can't get much worse.

This is one guy who will never give RCA another penny of my money.
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Ron K
Unregistered guest
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Received my HD61LPW175 replacement for HDLP50W151 2 days ago and guess how long it lasted? 5 hours and back to the shop with a green jerky picture. I can't believe RCA can make something with such little quality control. If you have a choice don't buy one of their sets it's just not worth it.
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Big Woo
Unregistered guest
Edit Post

100 Days- Still no resolution.
Two different TV repair shops have confirmed that the picture is lousy at best. (What a shocker) Anyone who comes over to my house and looks at the TV comes to the same conclusion.

2nd repair shop told me that the "Field Service Manager" is going to "Take Care" of it.
It will take some time, but the
States Attorney's Office of Consumer Protection
says they will help me out.

In my opinion, anyone who buys any one of these TV's with the RCA brand should have their head examined after reading so many negative posts about this ill designed product and non-existant Customer Service.
The last time they returned a call to me was 12/8/05.
100 DAYS...60+ Phone calls... Countless hours on hold.
Don't be an idiot, you were warned.
Peace.
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Al in MA
Unregistered guest
Edit Post

It's been 2 weeks since the service company looked at my HD61LPW42 and said they were making arrangements for Circuit City to pick the TV up. Called CC yesterday and they approved the TV repair estimate. Called the repair shop and they told me the material cost is $2,375 plus labor...light engine, heat shield, doubler assembly, lamp assembly and tuner(which never worked). Can't believe they didn't replace it. Have to wait 3 more weeks for parts and two weeks after for repair. Im glad they didn't replace it as my 4 yr warranty is still valid and it looks like it will be used again. these TVs have beautiful pictures but are garbage. Would never buy an RCA product again.
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HD50LPW166PK
Unregistered guest
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Knocking on wood....after reading these posts. I got the HD50LPW166PK at Costco (floor model to boot) and it looks/works great! Getting DirecTV HD installed this weekend but so far I have only been using a Terk HD antenna which I'll probably return since I won't need it any more...kinda a ghetto but oh well. Great picture, great sound, great price. I was actually surprised that the picture looked so good...better than the store. Plus I didn't have to PAY for an exteneded warranty, I can return it to Costco if it craps out on me. Good to go. I was just about to spend 3K on a Sony or Samsung....we'l see how this works out but again I've got Costco's support on my satisfaction.
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DLP
Unregistered guest
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HD50:

I did the same thing. I am a little disappointed with the SD picture, you will have to let me know what you think when you aren't watching it in HD. Did you get Avia or DVE to set up the TV?
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HD50LPW166PK
Unregistered guest
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Avia or DVE? Are those callobration DVD's? I am going to wait until DirecTV sets up the HD unit before going down that path. I'll tweak it with my own eyes first, since that is what matters. Can't really give a full review since it has only been a few days and running off an antenna (new house, no Sat/Cable til the weekend).
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Bronze Member
Username: Jumpback

Post Number: 50
Registered: Nov-05
Edit Post

Geez, I hate to pile on here, but my replacement set 61" 175 that was two months old went out and the tech guy says it is a bulb or the light engine. He ordered a bulb. It has been two weeks now and I am getting the same sinking feeling I had with the set before this. On that set I waited 12 agonizing weeks before RCA admitted they had no bulb available anywhere in the world and sent me the replacement 175.

The service people keep moving the eta of this bulb up and can give me no definate estimate. I called RCA and they gave me the same song and dance as when I used to call on the old set....."Two to eight weeks". When I pressed them and basically said, "You have no earthly idea when these bulbs are going to come in do you". To which she answered, "No".

As great a picture as RCA has, I would never again purchase one of their products. The sets are just way to unrealiable as are the their service organization.

I too, like Woo, have spent huge amounts of time on hold with RCA. They must have two people in their service dept.
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Ron in Illinois
Unregistered guest
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Jumpback - go to www.ercservice.com. They have a replacement bulb #269343 listed in stock for $237.42. I ordered one from them to have as a spare for my 175 right after I got it as a replacement for my 50" 151. I have had no problems with my 175 (so far). It has now been just 2 months since I got it.
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Bronze Member
Username: Jumpback

Post Number: 51
Registered: Nov-05
Edit Post

Ron, thanks, yes, I have thought about getting another bulb and I may yet do that. I have one source out of Tennessee that sells the lamp for $199. I was waiting just in case there is something hugely wrong with this set and it gets returned. I know that is a real outside shot, but with my three year history with RCA I now know nothing is impossible when it comes to their product.

That freakin' dog of theirs should run away.
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Hapa
Unregistered guest
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Jumpback ~ Well, at this point I've chickened-out buying the RCA that's on sale at Costco. I've still got the rebate slip, but I guess I'll wait for one of the LCD or Plasmas that are going on sale in 1-2 weeks. Does anyone know anything about Vizio or Sceptre TVs?

I've got a headache trying to decide between LCD or Plasma now. I want to make a good decision that I can live with for the next 5+ years. Help!!

Thanks to everyone with some insight on all of this,
Hapa

Jumpback wrote:
"Hapa,
Heck yes. If you can get five years out of one of these beasts for $300-$400 a year that is a stealin' deal. Plus the comfort of having a warranty. Go for it!

In five years the set will be out dated being replaced by lithium crystals up to warp factor speeds."
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dlpdave
Unregistered guest
Edit Post

I have an extra bulb for the RCA 50LPW162

Who needs one? Please post your email so I can contact you
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Bronze Member
Username: Jumpback

Post Number: 52
Registered: Nov-05
Edit Post

Just for the heck of it I turned my RCA set on and it worked fine for 1/2 hour. Then it went blank and blinked at me. I was wondering. Do you think this still could be the bulb? Why would a bad bulb work for 1/2 hour if it was bad. Is something else doing this to the set?

If I run it until it goes blank and then turn it back on it will only stay on for a few minutes then shuts itself off and blinks.
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Ron in Illinois
Unregistered guest
Edit Post

Jumpback - Sounds like you have a lamp power supply problem, like I did on the 151 I had which RCA replaced. Once the power supply (or ballast as they refer to it) gets hot, it goes into a failure mode. On my 151, after about 10 to 30 minutes to get it warmed up, the tv would shut off for about a minute, restart, and then work fine for about 5 minutes, then begin the cycle all over again.
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Bronze Member
Username: Jumpback

Post Number: 54
Registered: Nov-05
Edit Post

Ron, yup that is exactly what my set is doing. I will call the tech and tell him what you said. Chances are now I will be waiting for a bulb and a ballast. After a while this gets pretty silly.

Having an RCA product in the home is like living with the enemy.
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Ron in Illinois
Unregistered guest
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Jumpback - If that is your problem, and the tech can't find the parts anywhere else, the websight I posted in a prior post also has the power supplies (in stock as of this post) for about $140.
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Bronze Member
Username: Jumpback

Post Number: 55
Registered: Nov-05
Edit Post

Ron, thanks again. I have been told the lamp has been shipped and should be in tomorrow. So, hopefully, by weeks end I should know more about what my problem is.

Question for you and anyone else on this board. Which causes more stress and wear and tear on a lamp. The turning on and off process or letting the DLP run?

For instance. If you were going to leave the house for a half hour or hour is it best for the lamp longevity to leave the set on or turn it off?
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Bronze Member
Username: Nu2itall

Findlay, OH

Post Number: 36
Registered: Oct-04
Edit Post

I've owned an HD61LPW163 for 15 (trouble free) months now and I leave it on when in doubt. An hour or less I don't even think about. The on/off cycle definitely causes more wear and tear.
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Bronze Member
Username: Jumpback

Post Number: 56
Registered: Nov-05
Edit Post

Well, good news. My baby is back working again. It was the lamp that was out of whack. Now, hopefully, this lamp will last longer than 2 months.
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New member
Username: Big_woo

IL

Post Number: 1
Registered: Mar-06
Edit Post

After 4 million phone calls and 15 years on hold I was told today that the latest "global parts search" for the 2nd light engine was unsuccessful.
They have offered to replace my 42 with either the 175 or the 167.
I am leaning towards the 175 but would appreciate any input in this regard.
Almost 4 months after my first call to service.
I will wait with cautious optimism that my troubles will be solved.
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Bronze Member
Username: Jumpback

Post Number: 57
Registered: Nov-05
Edit Post

Woo Woo...great news..I know, I know FINALLY!

I believe I would go with the 175. The picture is incredible and perhaps the very best out there, but as you know, there is that word that puts fear into the hearts of RCA owners everywhere...reliability.

My replacement RCA 175 is now three months old today. Tomorrow I am on my own with regards to repairs and replacement parts...pray for me!
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New member
Username: Ron_in_illinois

Loami, IL
U.S.

Post Number: 1
Registered: Mar-06
Edit Post

Big Woo - I also would go with the 175. As far as I know, this is their "latest" DLP set. As noted in a prior posting by someone else, a prototyp lamp for the 175 ran for over 20,000 hours on the test bench.

I had a 151 replaced by a 175 and I like it. So far, everything is going fine.
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