| Author |
Thread: Cable Card Not Working After TW Firware Upgrade |
    
New member Username: Mo_geezer
Kansas City,
MO
USA
Post Number: 1
Registered: Aug-06
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| Posted on Friday, August 18, 2006 - 05:19 pm: |
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I have the Sony KDF42WE655 HD set - purchased 1-06. I had Time Warner Cable here in K C install their Cable Card. It would not hold HD signal. Sony did a firmware update and replaced the Q Box in January. Once done the Scientific Atlanta Cable Card has been working GREAT!.
On Wednesday, Time Warner did a firmware update on their system. Now the Cable Card does not work. All HD channels that were working perfectly, now show No Signal! The T W tech came out yesterday - he checked signal and tried two different Cable Cards. Nothing worked - no error messages show.
Has anyone else experience this? I have spoken to Sony and they had no idea. TW is sending a level 2 tech to try and correct problem. They hooked up a HD STB as temp. fix and it works fine. Reading the threads here - it seems Sony has a history of CC problems, but this one has everyone at wits end. Thanks for any ideas. |
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Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 816
Registered: Mar-05
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| Posted on Monday, August 21, 2006 - 01:13 pm: |
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Sounds like you need to have your local provider come back out and try a new card one last time. Pay close attention to the CP information screen and see if you have recieved CP authorization and how many EMM's you get. |
New member Username: Mo_geezer
Kansas City,
MO
USA
Post Number: 2
Registered: Aug-06
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| Posted on Monday, August 21, 2006 - 01:33 pm: |
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Cableguy - thanks for the input. I received a call last evening from a senior Time Warner tech. Their firmware update last Tuesday messed up 60 cards here in K C. They have created a patch and will be sending it through this evening to correct this problem. Hope all goes well. |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 818
Registered: Mar-05
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| Posted on Tuesday, August 22, 2006 - 02:11 pm: |
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keep us posted please |
New member Username: Mo_geezer
Kansas City,
MO
USA
Post Number: 3
Registered: Aug-06
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| Posted on Tuesday, August 22, 2006 - 02:41 pm: |
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Cableguy - Yes, will keep you posted here. Have been dealing with T W this AM. Nothing had changed on my end and they finally admitted that patch did not go through properly. Again, thanks. |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 820
Registered: Mar-05
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| Posted on Tuesday, August 22, 2006 - 04:44 pm: |
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ask them if they can pre-stage a card for you at their office that has the patch. It wouldn't hurt to ask, and if they can it will ensure you have a working card to start with. |
New member Username: Mo_geezer
Kansas City,
MO
USA
Post Number: 4
Registered: Aug-06
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| Posted on Tuesday, August 22, 2006 - 06:41 pm: |
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Their patch is not working, so far. Have spoken to one of their senior techs twice today. If they get other cards working and not mine, then I will request that a pre-staged card be brought out. For now, I am running a split: One cable to Sony HD TV with cable card - One cable to HD STB so we can watch HD plus get cable card patch. Cleared it with T W and it does work. |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 824
Registered: Mar-05
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| Posted on Wednesday, August 23, 2006 - 08:24 am: |
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prestaging is your best option at this point. |
New member Username: Mo_geezer
Kansas City,
MO
USA
Post Number: 5
Registered: Aug-06
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| Posted on Wednesday, August 23, 2006 - 09:44 am: |
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Thanks, I will be talking to T W today and will discuss this with them. Their firmware update really has caused them problems here in K C. |
New member Username: Mo_geezer
Kansas City,
MO
USA
Post Number: 6
Registered: Aug-06
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| Posted on Thursday, August 24, 2006 - 11:31 am: |
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Update: Time Warner sent their firmware patch through last night. Cable Card is now working properly, as before. Thank goodness!
cableguy - Thank you for your assistance and input. |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 828
Registered: Mar-05
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| Posted on Thursday, August 24, 2006 - 01:04 pm: |
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glad to hear it's working properly. |
