Archive through December 07, 2005

Silver Member

Username: Wearenotalone69

Post Number: 236
Registered: Aug-05

Posted on Wednesday, November 09, 2005 - 06:15 pm:

Jacob,

Replacing the light engine could be done in your home...

Of course diagnosing, testing to prove the light engine was /is at fault could require a trip to the shop.

If there's ANY way to keep the set from going into the shop I'd do it.: http://forum.ecoustics.com/cgi-bin/bbs/show.pl?tpc=2&post=474384#POST474384

The "tech" should be able to CALL JVC while in your home, just like at his shop about "procedures" , or tests that need to be done.

While you're at it, try to get the "tech" to see if there are any TSB's on the unit...

And more importantly, try to set if you can get a "copy" of the "TRAINING DOCUMENTATION".. that covers procedures not in the service manual.

(If nothing else, I'd have him "show" me the training doc's to PROVE he indeed knows what he is doing.)

REMEMBER TO POST BACK what was wrong, with old and new part numbers if possible..

One last thing in case 'we" D-ILA owners at some point have to force JVC to issue a recall, or possibly cover repair after the warranty period if the number warrant it... How many hours would you say is on the set?

(On a personal note, see if the tech knows how to adjust the red chip if it's 1/2 a pixel off... I would think that the only way to do so would be by "shims", shims that go between each of the Red/blue/green that when the light engine is assembled.- More than likely the tech won't have this info, but hey it's worth asking - AND checking on your replacement set -BEFORE you sign-off on the repairs being completed:-) :-) :-)

Another idea. if it was me, I'd take PICTURES of the internals of the set BEFORE it is serviced. (and of course the exterior if the shop has to go into the shop, in case it is damaged)

Silver Member

Username: Mr_lynch

Seattle, WA

Post Number: 923
Registered: Sep-04

Posted on Wednesday, November 09, 2005 - 06:54 pm:

Mr. Tomasulo-

Sorry for the late response, I haven't been getting the "post" emails from ecoustic.

My front speakers are not stands, but all one piece. The are Infinity RS5s. I bought them a good 6 or 7 years ago and I have loved them since. The large cabinet really adds to the sound a lot. Most people think I have a subwoofer hidden behind the TV because of the amount of bass they reproduce.

I really like how the stand turned out. If you look closely you can see that I hid the "base" of the JVC TV to make it appear that it is sitting flush to the table top. Since I don't use the built-in TV speakers I was going to hide those 2 and just have the bezel around the screen visible. The height I wanted the stand however did not allow enough space for my components if I did this. I plan on building a new stand next summer after we redo the living room so I'll probably figure out how to hide the entire TV base into it.

NYIRISHMAN

Unregistered guest

Posted on Wednesday, November 09, 2005 - 09:20 pm:

I have the HD-52G886 and am trying to set it with the TV being the center speaker for my suround reciever. Has any one been able to get thier set to work with this feature? Every time I connect the speaker wire to the TV the reciever shuts down.

JimJ

Unregistered guest

Posted on Wednesday, November 09, 2005 - 10:52 pm:

NYIRISHMAN:

You cannot connect your speaker wire to the center channel input on the TV. It requires a line level output on your receiver. Putting high power speaker outputs to low level inputs could easily fry something.

You best bet is to use a projection TV shelf to hold a center channel speaker and drive it from the receiver as you do all of your other speakers.

Jim J

Kano

Silver Member

Username: Kano

Post Number: 732
Registered: Oct-04

Posted on Thursday, November 10, 2005 - 07:03 am:

"They are Infinity RS5s."

What is the driver material?

The drivers look identical to the Ascend Polygel drivers.

I had to d/l the image and zoom in just to see the difference.

Silver Member

Username: Mr_lynch

Seattle, WA

Post Number: 924
Registered: Sep-04

Posted on Thursday, November 10, 2005 - 12:58 pm:

Jacob-

When I had my light engine replaced, it was done right in my living room. It took just under an hour and that was with me bugging the tech with questions and taking pictures. If youlook at the JVC warranty it states "in home repair". Their website also says that all repairs on TVs 32" or larger will be in home. I wouldn't let anyone take my TV.

Kano-
The RS5s have Poly Cone woofers (with some fancy treatment) and Silk Dome Tweeters. They do look identical to the Ascend Polygel drivers. I've never heard the Ascend speakers, but I've heard many good things about them. I've always like the response on most dual woofer speakers. I believe the RS5s 2 woofers are tune differently, one for the upper mids, and the other for the lower mid bass. Whatever it is the response is smooth across the entire Frequency. I love them.

Joshua Hankinson

Unregistered guest

Posted on Friday, November 11, 2005 - 05:30 pm:

I purchased my tv about 2 weeks ago and I'm having a problem over the last couple days that once the TV is on for about 30 min -- Direct TV, the screen goes purple and it won't show the picture again until I turn the TV off and back on. Then it's fine again?! Any ideas? I have the JVC HD56G886. I just called the closest JVC tech and he wasn't sure. He just said to check all my connections from Direct TV (HDMI) and unplug the TV and Direct TV for about an hour. Was he just blowing me off? I'm a bit frustrated right now, at least I have the forum to turn to.

Thanks!

Rex

Bronze Member

Username: Rex

Post Number: 39
Registered: Oct-04

Posted on Friday, November 11, 2005 - 06:19 pm:

Angel Lara,
Regarding your post
"Does anyone know if when dtv switches to mpeg4 will we need to buy new receivers or will there be a software or firmware upgrade?"
The receivers will be new. Whither you have to buy a new box depends on your arrangement with DirecTV. In my case they will swap it out, which was a offer they made at the time, and my still be offering. I am assuming you mean MPEG4 High Definition television

Mr Cope

New member

Username: Robert3433

Redmond, Wa

Post Number: 1
Registered: Nov-05

Posted on Sunday, November 13, 2005 - 06:57 pm:

JVC HD-52Z585, PD:May 05, SR#0608

Problem: Ghost image
Occurance: Happened first time ever today, cold start.

Story: Got from video only open box special (free 3 year warrenty), after first day noticed dead pixels, called sales guy and he offered to send a brand new one out to me, has been great since then until today. turned on the tv this AM to watch some trading spaces and could not look at the tv due to major ghosting image problem, turned off the tv and let sit for a few minutes. turned back on and worked fine. watched tv for a few hours then went out shopping. got home later and turned on tv, same problem, this time took a few turn on's, turn off's before ghosting went away.

Was reading this thread and tried going to http://www.jvcservice.com/Service/ (to order a service manual cause I am thinking I may be able to get by for a week or two more, but a tech will be heading out soon to fix some problem) and the site is down, has anyone else had this problem?

Anyone had a ghost problem?

Thanks

mjstonez

Unregistered guest

Posted on Sunday, November 13, 2005 - 06:58 pm:

I have a bizarre occurrence with my DILA. When watching scenes with a lot of camera flashes/lightening (CSI, when they take pictures) The screen goes crazy with long lines that scramble across the screen from top to bottom almost like lightning - but not jagged. It happens on all inputs but not in slow motion, like if using the advance button on the tivo remote. It has been getting worse. Any thoughts? I don't think it's the source.

ken wells

New member

Username: Kid89

Post Number: 5
Registered: Oct-05

Posted on Sunday, November 13, 2005 - 09:43 pm:

I just did a "self check" through the service menu, every thing was "ok" except TUN NG2 RGB NG9 HDMI NG2 IS THIS GOOD OR BAD OR INDIFFERENT?

Joshua Hankinson

Unregistered guest

Posted on Monday, November 14, 2005 - 08:12 am:

Any ideas guys? Thanks again.

boilersw326

Unregistered guest

Posted on Monday, November 14, 2005 - 10:26 am:

I bought a HD52BP6 (Best Buy only model?) in the middle of August. Two days ago the picture dimmed significantly on all inputs and then yesterday the bulb sounded like it exploded and now nothing. Is it normal for a bulb to last less than 3 months? I have a warranty through Best Buy that covers replacement of the bulb but I have to wait a week for them to come out. Does JVC's warranty cover the bulb and if so would they be quicker?

Silver Member

Username: Wearenotalone69

Post Number: 248
Registered: Aug-05

Posted on Monday, November 14, 2005 - 08:56 pm:

http://forum.ecoustics.com/cgi-bin/bbs/show.pl?tpc=2&post=508522#POST508522

Just so all these posts may be of "help" in getting mfg's to make better products... and more importantly maybe get them to EXTEND the lamp (and light engine) warranty beyond the "official" 1 year warranty...

How about EVERYONE that posts lamp burnout /or light engine problems post the:

Model
Mfg date
Serial number
Amount of run time on set /lamp (or "lamps")
How set is used each day.
If set is plugged into a UPS.

PLEASE NOTE the model number of the LAMP, and ANY markings on it /or box it came in such as batch number.

Please also note if the ballast was replaced, as that may be the cause of short lamp life instead of the lamp itself. If you've had the ballast replaced post the part number of the OLD and NEW ballast.

And finally post what you as a consumer expect so far as "lifespan".

To me having part (lamp in this case) rated at 6,000 hours for example, means 6,000 hours... that mfg's should provide replacements of that part -even if the set is beyond the 1 year warranty.

40 hours a week, x50 weeks =2,000 hours.
6,000 hours to me means 3 years at least... as most people aren't going to watch TV 8 hours a day.

I would encourage everyone that reports "problems" to post such info.... So everyone on the Internet, JVC can see how end users are being affected ..AND HOW THE MANUFACTURER HANDLES "PROBLEMS". If say for example over the next year 1,000 people post saying they've went thru 3 lamps in a year, it would be hard for JVC, The mfg of the parts to deny there was a "problem".

What I mean is IF, we owners had to at some point file a class action suit for example if would be mighty "hard" for JVC to deny responsibility. Having the info in the above format would also help in case you had to go to small claims court? OR were fighting your local repair shop about getting your light engine replaced, etc.

New member

Username: Mabulok

Post Number: 1
Registered: Nov-05

Posted on Tuesday, November 15, 2005 - 10:38 am:

Anyone have the manual? Please email to realst8tx (at) yahoo (dot) com. Thanks...

ken wells

New member

Username: Kid89

Post Number: 8
Registered: Oct-05

Posted on Tuesday, November 15, 2005 - 04:53 pm:

52z585, built 01/05, s#06083227, tripp lite UPS..Bought the tv 6/18/05, bulb went out 10/29/05, approx. 800-850hrs...new bulb installed 11/02/05...the other nite, through the service menu, I did a self check. Everything was OK exceptTUN NG2..RGB NG9..HDMI NG2...Is this good, bad or indifferent...any ideas?

Chowder

New member

Username: Chowder

Post Number: 2
Registered: Nov-05

Posted on Tuesday, November 15, 2005 - 04:56 pm:

Mr Lynch,

I posted some about a year ago and you sent me your invoice. I've had my JVC about a year now, but haven't been following this message board.

I know I need to get the warranty work completed for the electrical arcing problem.

Is there anything else I need to be concerned about? What about the light engine?

Also..what do the new JVC DILA tvs have that ours doesn't have? What changes did they make?

I'm just about 15 minutes from Bellevue, so maybe we could hook up sometime and I could pick your brain. :-)

Wouldn't mind seeing your set up to get some ideas and you could take a look at mine.

Thanks...you can email me at chowder1974 (at) yahoo.com

BruceOrlando

Bronze Member

Username: Bruceorlando

Orlando - Mickey Mouse..., Florida-By-God
US of A

Post Number: 13
Registered: Oct-05

Posted on Wednesday, November 16, 2005 - 06:30 am:

Just wanted to post that the HDMI reset procedure has now been verified to work with the new F 1080p series.

Mr Cope

New member

Username: Robert3433

Redmond, Wa

Post Number: 2
Registered: Nov-05

Posted on Wednesday, November 16, 2005 - 10:45 pm:

Hello Everyone, this is a fantastic thread!

Just put in the call to have the light engine replaced on my 52z585 I got in May 05 (have a ghost image now and greener screen). So far the TV has been great (until last weekend :-)

), it's on about 40hrs a week, around 2000hrs (how do I find out the actual usage? I see a option to reset the lamp hr clock, but not one to see the actual usage time). I am waiting for my jvc service cd to come in the mail. I was wondering about AVIA or DVE. Where is the best place to get this?

When the tech finally does arrive with my new light engine what should I watch for? I see some posts about hdmi not working, colors being out of whack, vertical lines, dead pixels. I have never taken my set apart, heck, I finally took the warning paper taped to the back of it off today when I moved it the dinning room. Going back to Sony CRT until I get my set fixed.

I'll post again with an update after install, I'm guessing that won't be for two weeks due to Thanksgiving next week.

New member

Username: Mabulok

Post Number: 2
Registered: Nov-05

Posted on Thursday, November 17, 2005 - 10:39 am:

Thanks Mr Lynch for the manual. Anyone have any ideas on the significance of RGB NG errors? Is this a sign of future failure?

Silver Member

Username: Mr_lynch

Seattle, WA

Post Number: 925
Registered: Sep-04

Posted on Thursday, November 17, 2005 - 01:02 pm:

Mr. Cope-

When they change your light engine here is what you should look for.

1) Look for dead pixels
2) Look for a tilted screen. Sometimes the picture may tilt 1-3 degrees, mostly to the left.
3) Check the focus (look at the menu screen, the text should be crisp and sharp) If it is off, have the tech make an adjustment.

Don't worry to much about the color/brightness and all that. You will need to make new adjustments to your setting. DVE or AVIA work best.

New member

Username: Mabulok

Post Number: 3
Registered: Nov-05

Posted on Friday, November 18, 2005 - 10:11 am:

Any ideas??? RGB:NG errors.

Silver Member

Username: Mr_lynch

Seattle, WA

Post Number: 926
Registered: Sep-04

Posted on Friday, November 18, 2005 - 11:24 am:

mike-

The RGB NG does not mean much. A poor signal could cause it, a bad spot on a DVD can throw the color drive off for a quick second causing an "NG" to occur. Same with the HDMI "NG". HDCP requires a very closly timed "handshake" to work correctly and any time the connection misreads the "handshake" you can get an NG. I wouldn't worry about it unless things start looking off.

Try reseting the diagnostics, then switch thru your inputs real quickly. I'm sure you will trigger an "NG" in the RGB.

Lawrence J. Maun

New member

Username: Lmaun

Houston, TX
USA

Post Number: 1
Registered: Nov-05

Posted on Friday, November 18, 2005 - 03:38 pm:

Okay. I am about to make the leap to a first HDTV, the HD56G886. I plan to order out of state to save sales tax. Good or bad idea? What caveats are there? I am on Warner digital cable now. I know I need a new convertor box, what else? Can I set the TV up myself? Thanks for the help

Anonymous

Posted on Friday, November 18, 2005 - 03:52 pm:

I just had my light engine replaced this week because i had red lines flashing diagonally on the screen. Now that i have a new light engine my picture is grainy and fuzzy while watching cable. I am using a HDMI cable. Does anyone have any suggestions?

Don Boliver

New member

Username: Mr_b

Post Number: 1
Registered: Nov-05

Posted on Saturday, November 19, 2005 - 09:35 am:

MODEL hd-61z886 built may 2005 purchased 7/25/05 bulb blew 10/01/05 one week to get new bulb. approx. 500 hrs. of viewing at most. Mr Lynch could you please send me the service manual boliver13@adelphia.net thank you

Dave Morgan

Unregistered guest

Posted on Saturday, November 19, 2005 - 01:07 pm:

I'm about at my wit's end with the HDMI problems on my 52Z575 (June 2004 build date). A few months ago I got some HDMI devices and tried to get them working. I saw nothing but the dreaded green screen. My TV was still just *barely* under warranty so I had the HDMI board replaced - still nothing but green.

After reading this forum I got my service center to let me borrow their service remote last night. I did the reset with that - still green.

This morning I read the procedure for resetting the HDMI without the service remote and I tried that. Still nothing but green.

I've tried this with three different HDMI components (Pioneer DV-59AVi DVD player, Dish DVR942 and Onkyo TX-NR1000 receiver) and two different HDMI cables but all I ever get is green. Can anyone suggest what the problem might be? Am I just out of luck? Is there a possiblity that the replacement board was also bad? HELP!

-- Dave

mister T

Unregistered guest

Posted on Saturday, November 19, 2005 - 03:14 pm:

Is general dimming a symptom that your lamp is going to go?

mister T

Unregistered guest

Posted on Saturday, November 19, 2005 - 03:38 pm:

Nevermind-- it is. My lamp just blew (bought in March).

New member

Username: Mabulok

Post Number: 4
Registered: Nov-05

Posted on Saturday, November 19, 2005 - 09:17 pm:

Thanks Mr. Lynch. The only problem was a slight red convergence offset, but I fixed that by resetting the values and placing the unit on a UPS. Sorry to hear so many others are blowing bulbs. Just a caveat to those who are thinking about buying...an extended warranty is NECESSARY for these "generally newer" technology tv's. I always purchase extended warranties on stuff that I know doesn't have a good record, and anything that is bleeding edge tech. Oh, and used cars...two engines and a host of other repairs on a $900 aftermarket warranty paid for itself many times over.

lanb

Unregistered guest

Posted on Sunday, November 20, 2005 - 11:59 am:

Mr Lynch -

Another request for the service manual. Please
email it to aksha_n (at) yahoo.com.
Thanks i advance !

Don -
I have the 61z886 built in May 2005 as well though
i just bought it 3 weeks ago. It is disturbing to
see the premature failures of these bulbs in sets
built as late as this.
Hope JVC find the root cause for these soon :-(

Silver Member

Username: Wearenotalone69

Post Number: 250
Registered: Aug-05

Posted on Sunday, November 20, 2005 - 08:00 pm:

RE: POST by DAVE MORGAN
"I'm about at my wit's end with the HDMI problems on my 52Z575 (June 2004 build date). A few months ago I got some HDMI devices and tried to get them working. I saw nothing but the dreaded green screen. My TV was still just *barely* under warranty so I had the HDMI board replaced - still nothing but green.

After reading this forum I got my service center to let me borrow their service remote last night. I did the reset with that - still green.

This morning I read the procedure for resetting the HDMI without the service remote and I tried that. Still nothing but green."

DAVE,

1: What is the PART number /mfg of the service remote?

2: Could you POST the "offical" reset procedure?

3: Could you POST a picture of the SERVICE REMOTE?

Thanks... I'm sure someone may find the info handy...

PS: On your problem... It could be a bad HDMI replacement board. Maybe it's a bad supersecret optical sensor, tripping the board each time it's reset.

If it's not the replacement board.. not a cable, or some kind of settings on your components... =Main board?

Cesar Maciel

Unregistered guest

Posted on Sunday, November 20, 2005 - 09:19 pm:

Hello,
I have read on the user's manual of the HD52Z575 that the DVI signal from a PC is not supported as an inpot signal for the HDMI port on the TV. I have tested it with a DVI to HDMI adapter and, in fact, it did not work. Does anyone know why the signal is different, and if there are devices that could make it compatible?
Thanks
Cesar

John O

Unregistered guest

Posted on Sunday, November 20, 2005 - 09:22 pm:

Does anyone know how I can get the sharpest picture out of my (don't laugh) HD-61Z456? The HD channels are fine but the regular channels have a bit of pixelation and just aren't as vibrant as they could be. I'm using component cables for now. I had the HDMI cable but it didn't seem to make a difference.

chipvideo

New member

Username: Chipvideo

Post Number: 3
Registered: Jul-05

Posted on Monday, November 21, 2005 - 09:49 am:

Green Screen only on the tv input. My hdmi input and component input I use for my sat and dvd player work great. Any ideas. I just replaced my lamp last week. That is the only thing Ive done.

Also every dvd player I have used on the set while using avia to calibrate it, when I adjust the contrast or briteness on the high end the screen goes snowy and then comes back. Sometimes up to 5 sec before it comes to normal. ALso sometimes when switching from 480P to 720p or 1080i does the same thing, but doing that sometimes it goes in and out of synch for up to 30 sec.

My firmware version also has a funny number compared to others I have seen post on various message boards. Mine shows as 15C. I see others with numbers like 155 or 163.

Silver Member

Username: Mr_lynch

Seattle, WA

Post Number: 927
Registered: Sep-04

Posted on Monday, November 21, 2005 - 11:05 am:

Cesar-

The HDMI input will work with a PC. I hook mine up to my 585 every now and them. You need to make sure you use a videocard that has a HDCP compliant DVI output. I believe most new ATI cards have this.

Bronze Member

Username: Mrtomasulo

Post Number: 73
Registered: Mar-05

Posted on Monday, November 21, 2005 - 04:51 pm:

Happy times-- Just got off the phone with JVC about my blown lamp issue. Apparently whoever I spoke with last Saturday gave me the runaround when they said I would recive a new lamp through FedEx by Tues...

... called back today twice and the second time got my call escalated to a manager who informed me that lamps are on back-order and won't be in stock for another TWO WEEKS. (fyi-- his story is that the lamps are bad and not the TVs). I asked if any authorized dealers carry the lamps and he said no, and that if I bought one outside of JVC that it wouldn't be covered by the warranty. Basically, he told me I was up the creek.

This after I finally plunked down my money for a new home theater audio system... the bulb goes out the day I finally get it all set up.

Pretty pissed right now.

Bronze Member

Username: Mrtomasulo

Post Number: 74
Registered: Mar-05

Posted on Monday, November 21, 2005 - 05:06 pm:

FYI--found a merchant who carries the lamps. Cost is $230 + shipping. I'm thinking about ordering and trying to make JVC cover it, even though the one guy said they wouldn't. I think they rightfully should.

Bronze Member

Username: Mrtomasulo

Post Number: 75
Registered: Mar-05

Posted on Monday, November 21, 2005 - 07:20 pm:

Ok, awful, just AWFUL customer service here so far.

I was just hung-up on by some incredibly rude JVC customer service rep. I had already talked to a manager earlier today who told me a new lamp would take two weeks (this after being told Saturday night that I'd have a new lamp in my hands by Tuesday).

Well I call back after discovering I could purchase a lamp through a 3rd party distributor with the intention of requesting that JVC reimburse me for it.

After I give my information I ask to speak with a manager and basically this young kid (whose first language is not English) basically just argues with me and won't let me speak to a supervisor. He keeps re-hashing the same old stuff, saying I see you called on Saturday... you get new lamp one week. And I'm like I was just told two weeks about 3 hours ago so I don't really see any reason to believe you now.... discussing it with him wasn't getting me anywhere so I repeatedly politely requested if I could speak to a manager. Instead, I was hung up on.

I call back to discuss being hung up on, and at first I'm told I can't speak to a manager because it's not a product-related issue. I tell them well before I was hung up on I was wanting to speak to a manager about a lamp.

After being put on hold I am told, more or less, that no manager there was willing to talk to me about my concerns.

So, JVC has several strikes now going with me:
1. The defective lamps they're sending out.
2. Being hung up on.
3. Their horrible decision to out-source their call center overseas. The support is horrible.

I did at the end of this obtain the # for their HQ. If you want it it is 1-800-858-6442. I'm not very confident it will get you anywhere because, if they flat-out don't care, which is how it seems, you really don't have any leverage.

PartsUnknown

Unregistered guest

Posted on Tuesday, November 22, 2005 - 10:18 am:

Just a quick question for anyone who's had a bulb go out... Do you have to return the blown bulb after you get your new one from JVC?

tvshopper

Unregistered guest

Posted on Tuesday, November 22, 2005 - 10:27 am:

Mister,

That has not been my experience with JVC whatsoever. They have treated me spectacularly; better than any other company I've ever dealt with.

An old addage comes to mind...you draw more flies with honey than vinegar. Have you considered that your tone and demeanor contributed to your treatment?

mad hippo

Unregistered guest

Posted on Tuesday, November 22, 2005 - 10:55 am:

AM I EXPECTING TOO MUCH FROM THIS TV?

Just had the HD52BP6 model delivered from Best Buy - I am still waiting for my cable set up but I figured I would mess around with my dvd player. I have a LG progressive scan HDMI connection dvd player.

When I view any DVD, the picture is no where near as sharp as what I saw in the store. In the store I was right up at the screen, maybe 2-3 feet away, and the picture looked great. There was no pixelation of any kind.

At home, I have to stand back at least 10-12 feet to not see any pixelation. I thought maybe it was the DVD I was using so I tried spiderman 2, the skeleton key, and Stealth. I see pixelation around the eyes of the actors and in darkish scenes the entire screen has pixelation. The faces of the actors seem soft instead of sharp like in the store.

Am I expecting too much from this tv? Is there a way to tweak settings to fix this? I just figured that since I am using a HDMI monster cable connection from my dvd to the tv the picture should be perfect.

Help! :-)

Also, i see from these forums that some of you have the service manual? Could you send that to me at:

madhippo @ gmail (dot) com

Bronze Member

Username: Mrtomasulo

Post Number: 76
Registered: Mar-05

Posted on Tuesday, November 22, 2005 - 10:58 am:

I maintained a respectful, and professional (!), tone and demeanor my entire time on the phone with JVC.

It was definitely not reciprocated.

Bronze Member

Username: Mrtomasulo

Post Number: 77
Registered: Mar-05

Posted on Tuesday, November 22, 2005 - 11:13 am:

Furthermore I found it disturbing that they apparently had no set protocol in place for handling this issue, which from the looks of several boards, is not new and has become rather common.

I was told 4 different stories by 4 different individuals, and basically was given the impression that they weren't so much concerned with giving me accurate and thoughtful information, but rather whatever could get them off the phone the quickest.