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Thread: RCA 32 INCH GUIDE PLUS PROBLEMS |
    
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| Posted on Tuesday, January 10, 2006 - 03:09 am: |
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I am also in Delta. Will try 00000 tonight. Would like to find Gemstar number also. Delta cable told me this was not their problem. |
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Relevant Product Info
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| Posted on Tuesday, January 10, 2006 - 03:49 pm: |
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FYI for those who want some contact info from gemstartvguide.com......
Corporate Communication, Marketing & Government Affairs
Eileen Murphy
Senior Vice President for Corporate Communications
(212) 852-7336
eileen.murphy@tvguide.com
Bo Park
VP, Communication & Public Affairs
(212) 852-7589
bo.park@tvguide.com
TV Guide Publishing Group
Allison Bennett
TV Guide magazine
Director, Media Relations
(212) 852-7464
allison.bennett@tvguide.com
TV Guide Channel and TV Guide SPOT
Georgia Juvelis
VP, Communications
(212) 626-2564
georgia.juvelis@tvguide.com
Perhaps enough outrage will spark some interest in fixing this problem.
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| Posted on Tuesday, January 10, 2006 - 04:54 pm: |
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I just got a response from Gemstar
________________________________________________
TV Guide On Screen and RCA currently have engineering resources investigating this issue. Right now it is believed to have nothing to do with Gemstar's Interactive Program Guide (known as GuidePlus), but rather a broadcasted program or ad from a television station causing certain TV sets to go into SAP. The program or ad may have started airing in the last couple of weeks. RCA engineers are analyzing the broadcasts of a few stations reported to cause the problem, and once they've pinpointed the problem they will follow up with the Station(s) to correct the issue.
In the meantime, the workaround is to unplug the TV. The unit should recover.
Please feel free to contact Thomson/RCA's support centers: In the US 580-634-0151, in Canada 800-522-0338 (English) or 800-522-0445 (French).
-------------------------------------
James Garver
Media Relations Asst.
Gemstar-TV Guide International
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| Posted on Tuesday, January 10, 2006 - 05:31 pm: |
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It's more than RCA because my Pioneer PVR which uses TV Guide On Line, also by Gemstar stopped updating at the same time as my RCA TV. |
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| Posted on Tuesday, January 10, 2006 - 07:08 pm: |
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email I sent to Gemstar, followed by their "official" response:
My RCA Guide Plus feature has been non-functional for over three weeks. Tried resetting guide plus using both the 99999 and the 00000 trick and then leaving the set off for 12+ hours (which has always worked in the past), and leaving set tuned to "home" station (where satellite download apparently goes to), specifically in Los Angeles KABC, KCBS and KTTV. Still no joy after doing this about a dozen times.
Have contacted cable provider (Adelphia) and RCA. Number of information sources have indicated this is a Gemstar/Guide Plus problem and apparently involves some changes you have made/are making in your system. Given the number of people are experiencing this problem, can you please advise me of when you believe this problem/issue will be corrected, or at least what is causing this breakdown in service?
Gemstar response:
Thank you for your report. We’ve received additional calls/emails from RCA consumers about their TVs “being muted” or going into SAP (secondary audio program, which makes it seem like the TV is muted on some stations).
The GuidePlus interactive program guide however has no means for controlling the audio of televisions. Gemstar has not changed anything in the way of transmitting listings to its program guide either.
In any case we followed up with Thomson/RCA’s engineering about these reports. RCA already had engineering resources investigating this issue. Thomson/RCA has confirmed that this problem is *not* a Gemstar guide problem, but an issue with their TVs (including RCA TVs that do not have GuidePlus), probably triggered by a problematic signal from one or more television stations that started airing over the last couple of weeks.
RCA’s engineering believes a broadcasted program or ad from a television station across the nation is causing these problems. They are analyzing video taped broadcasts of a few stations; including Spike TV which is the station some consumers are reporting causes their TVs to go into SAP. Once RCA’s engineering has pinpointed the problem they will follow up with the Station(s) to correct the issue.
Their call centers in Canada and US are letting people know that RCA is still investigating this problem. The workaround for consumers in the meantime is to unplug their TVs and plug them back into the wall.
Please feel free to refer fellow RCA consumers experiencing this problem to Thomson/RCA’s support centers.
RCA’s support centers: In the US: 580-634-0151; In Canada 800-522-0338 (English) or 800-522-0445 (French).
We sincerely hope the problem is found soon and that the issue is resolved promptly for RCA consumers.
Cheers,
Josué Franco
Manager, CE Technical Support
TV Guide On Screen
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| Posted on Tuesday, January 10, 2006 - 07:18 pm: |
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FYI--I'm not having any problems with audio or SAP, just Guide Plus. |
Guideless in Iowa Unregistered guest |
| Posted on Tuesday, January 10, 2006 - 11:20 pm: |
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I too live in Iowa and our guide has been out since Thanksgiving. I have 2 tv sets with the guide on them and both went out at the same time. I called my cable provider(Mediacom) and they claim the problem is not on their end. In fact claimed that the tv was equipped with the info and they had nothing to do with the downloading of listings(which is not true because they must have to provide some type of listing for the channel line up to work). Needless to say they didn't know didly so they talked to a service rep with the company and he claimed they are not blocking the signal that the problem is with the tv(sound familiar??). Can't be true because then atleast one of the tvs should still get the info. I have attempted help through rca(thompson) and they did return email with 99999 solution. Didn't work. Neither did 00000. They gave me tech support number which advises me to do the same stuff. Ran diagnosis codes and ram and rom passed all else failed, Tech support didn't have a clue when I called back with info(test they told me to run). Supposed to have someone call me back within 72 hours of last call. That was 8 days ago. I have caller id and no missed calls or unknown, so they haven't even attempted to return call. I don't know where the problem lies, but I am about crazy trying to fix it. Does anybody know anyone who has a guide working currently???Anywhere?? I am just wondering if it is just certain areas or if everybody has the same issues. Thanks for listening(*reading). Hope there is a solution soon. Let us know if anyone figures it out. |
Unregistered guest |
| Posted on Wednesday, January 11, 2006 - 12:27 am: |
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FYI- Have been following this thread for a few days with similar problems in Cinci, OH. area. My RCA set went out and after repair the guide+ would not work, Service tech had no clue on how to get it up. So, after several times of reset and off over night today it came on. I did use a different zip that my current local. It matched the local Time Warner office who is cable provider in area. Channels did not match but after doing edit seems to be working fine. Now have to wait to see if new down load over tonight works? Also left TV on ABC local overnight.
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| Posted on Wednesday, January 11, 2006 - 01:56 am: |
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Thanks RMack et al. Hopefully Delta cable and others will resolve. 99999 and 00000 did not work for me. I will try unplugging and replugging tonight. |
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| Posted on Wednesday, January 11, 2006 - 11:56 am: |
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Pulling the plug worked! We now have Guide plus again. |
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| Posted on Wednesday, January 11, 2006 - 01:00 pm: |
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Okay, my GUIDE Plus is now back on and functioning normally. I reset once more using the 99999 solution but only after unplugging for 5 min. The trick seems to be to tell the GUIDE you don't have a VCR even if you do and make sure it is turned off the whole time. Once you put your own postal code in, still deny you have a VCR. Also, the audio difficulties all seem to originate with Spike TV (ch 16 in Delta). I have noticed flucuations for some time on this channel only and last night it cut out only while on this station. I had to do a quick reset by unplugging but all seems fine. My GUIDE menu looks slightly changed so i do believe there was an update by Gemstar that may have helped cause the problem. |
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| Posted on Wednesday, January 11, 2006 - 04:47 pm: |
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I have been dealing with the sudden loss of the guide system for a client and I have seen TVs erronously replaced under extended service over this problem. It seems to be wide spread and cable companies acknowledge the problem and have stated they are working with Gemstar on this. It is important to recognize that niether the TV, DVD recorders, or cable providers are at fault so please contain your harse words about products and /or your service provider as I am sure they are equally frustrated by this. I expect they will solve this shortly. Let cooler heads prevail. |
the cable Guy Unregistered guest |
| Posted on Friday, January 13, 2006 - 10:38 am: |
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I am working for a cable company in Quebec (Canada)and have to deal with unsatisfied subscribers having problems with their Tv Guide. The problem is that cable providers don't have much control on Gemstar's guide except for providing them their analog channel line-up (task we do here every time we make changes). Other than that, let me tell you that it is almost impossible for us to know that Gemstar has indeed received our changes because they never contact us. They also provide few or no informations about their products to tv shops, so as soon as a problem occurs with a tv set equipped with that, tv sellers always blame us, cable providers...
I think that if Gemstar sells his TV Guide (GuidePlus) claiming to work anywhere, they should stand behind their product and make sure on their side to have all cable companies's lineups.
As i wrote previously, we never hear of them, we never have inquiries from them. They don't even tell us on which channels the data is delivered to our different area subscribers. That is indeed a major problem trying to troubleshoot some issues...We also had some subscribers that had a message on their screen saying that we, the cable company, were blocking their data!!!
Because of that, we have to say to our subscribers calling in with TVGuide issues that we do send our lineups to Gemstar, but after that, unfortunately, we have no control of what is happening with this info... |
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| Posted on Friday, January 13, 2006 - 01:24 pm: |
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Guide+ has not updated my channel listings since it first came back on. I did change the zip to my local instead of the original, thinking I would get a better list for my area. I am not sure if this caused it to stop receiving the new lists, but I suspect it did? I reset the zip and waiting to see if it gets updated lists. So far it has not. I still have the original grid which initally was not showing up. |
RMack KMack Unregistered guest |
| Posted on Friday, January 13, 2006 - 01:46 pm: |
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I received a response from RCA containing some interesting info.
My Guide is still working well but i have been avoiding Spike TV channel just in case.
Dear Customer:
Thank you for visiting RCA.com.
If you are unable to access your Guide Plus information after performing a reset, you will need to perform a diagnostic test on your TV to determine if the problem is with your TV's module.
1. Press Menu
2. Select option 7
3. Then Select option 1
4. With "Set-Up" highlighted press menu
5. Then press "Go-Back"
6. Then press "TV"
If BUS fails, then your television needs to have module replaced.
If VBI fails, the signal needs to be reset with the "99999" reset.
If IR fails, then IR cables may not be connected.
If your VBI fails and the reset does not correct the problem for you, you will need to contact customer service at 1-580-634-0123 for further assistance.
Thank you for giving us the opportunity to assist.
[Q103177769800778]
Sincerely,
Kristi
0601121643
This response is being provided by Thomson Inc., the
manufacturer of RCA consumer electronics products.
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| Posted on Tuesday, January 17, 2006 - 03:24 pm: |
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FYI
Thomson RCA is no longer a licencee of Gemstar and no longer produces the Guide Plus tv's. I suspect that since RCA's are widely affected, Gemstar has dropped or modified whatever RCA's require to keep them operating smoothly. My Guide went back out of course and i can't get back as yet but the RCA Gemstar "expert" is to call me soon i'm told.
I'll post any info |
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| Posted on Wednesday, January 18, 2006 - 12:54 pm: |
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Anybody else in Delta that tried the "test" i posted on Jan 13/06? I need to know if the VBI failed on all channels except Ch 32. |
Guideless In Iowa Unregistered guest |
| Posted on Wednesday, January 18, 2006 - 06:11 pm: |
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Just wanted to add that the vbi passing means that this is the station which sends out the guide info to your tv. I don't live in your area, but received the same info from rca. I receive vbi on two stations. I reran the test today and now under the good/fixed/bad sections the numbers now move. Before all I had was zeros under there. Does anyone know what this means?? I am praying that this means that I am now receiving the info from these stations. I am hoping tomorrow my info will download. Back to the rca diagnostic email. I received one of these about three weeks ago. I called rca back at the phone number listed, and they had a tech call me back about two weeks later she ran me through the unplug and then reset at 99999 and then told me to set my tv to the station i received the vbi pass on and turn off overnight between 1 a.m. and 8 a.m. and this was to fix everything. She said that they had solved the issue on their end. If it did not fix my issues I was to call her back at her direct line after doing this for 2 consecutive nights. I called back and nobody answers the phone there. I have left several voice mails asking for my call to be returned and haven't heard a thing. THis is very frustrating. If anyone knows anything about the diagnostic info I received on my tv could you fill me in on what that means?? I will let you know if the numbers were a sign of the downloaded info. Thanks for letting me vent. |
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| Posted on Wednesday, January 18, 2006 - 06:44 pm: |
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Thanks Guideless in Iowa, the leaving the TV to the VBI channel solution was not included in the "must do" from the techies. I'm hoping the guide will be back on when i get home tonite. The downloads happen throughout the day at 4 different times depending where you are. It's tough if you have a "night owl" in the house and someone else turns the tv on during the day. |
mansour Unregistered guest |
| Posted on Thursday, January 19, 2006 - 07:52 am: |
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I live in Toronto and I have same roblem with guide for about 4 days. I tried ooooo but it was not helpfull. any ther idea. |
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| Posted on Thursday, January 19, 2006 - 04:05 pm: |
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For those in Delta, BC, i spoke with an RCA/Gemstar rep today. She told me Gemstar changed the "host" channel in our area to Ch9 CTV-CIVT. I still only get a VBI pass on Ch 28 & Ch 32. Apparently this is not of importance. She hadn't heard of Delta Cable but they were working with Shaw Cable in the lower mainland to fix the issue. If the signal is sattelite or digital, it gets stripped out. Fortunately CH 9 is analog and i don't believe you need cable to receive it. Get your rabbit ears out, we may need them. She assures me that they will let Gemstar know to contact Delta Cable asap. |
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| Posted on Thursday, January 19, 2006 - 05:34 pm: |
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On 1/18 got callback from RCA Guideplus support tech--TeenaMarie--very nice, understanding & sympathetic tech who's been working w/me on this problem since before Christmas and has called back on several occasions to update me on status.
She's been checking w/both Gemstar & my cable provider (Adelphia). Seems that Gemstar has changed something in their download protocal and that, for the moment, Adelphia is blocking the Gemstar signal. Hence the famous reset options (99999 or 00000 et al) don't fix the problem. Gemstar and Adelphia are both "discussing" the issue/problem and, according to TeenaMarie, hope to resolve/restore the service. She will call me once everything has been sorted out but no idea when that will be. Apparently this issue is occurring with a number of cable service providers and she has a long list of similar calls.
Seems like there's nothing further to do now except wait. Will post any further info/updates. |
Guideless In Iowa Unregistered guest |
| Posted on Thursday, January 19, 2006 - 08:32 pm: |
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Thank you for the info. I wish that rca would relay this info. to all of us via their online website or something. It is very frustrating to have calls in and spend endless days not hearing from them when they say they will call back. I even have contacted via email and they could contact back with this info. Atleast we would feel that they are paying attention and trying to resolve this issue. I hope it is resolved soon and that we get some answers. Thanks for the info and keep it the updates comming. This is atleast somewhat reassuring. |
Disgruntled in NY Unregistered guest |
| Posted on Saturday, January 21, 2006 - 09:33 pm: |
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I don't give a whiz about Guide Plus, my problem is that the sound keeps going off, being replaced by static. I complained to my cable company, which referred me to RCA, and they said to turn the TV off for 2 minutes, then re-program. That worked, for almost a week, until I tried to watch this movie on Spike TV. Keeps going off every 5 or 10 minutes. RCA should pay attention and fix this problem, or we'll all tell our friends and relatives "RCA SUCKS!!!" |
Kennerdsox Unregistered guest |
| Posted on Sunday, January 22, 2006 - 02:53 am: |
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try this:
on your remote, press menu, the go to the guide plus menu thing. in the new menu, press the setup selection, in the guide setup screen, press the "Go Back" button on your remote, then the "TV" button. this opens the diagnostic window. In that screen, on the left theres a list of words that goes, ROM, RAM, VBI, GLink, IR. Normally the first two show up as "Passed" the other 3 as "failed". Keep switching channels, and repeating that process until one of the channels says "VBI Test: Passed". tune the TV to that channel, leave it off overnight, and it should work after 12+ hours. PS. the best channels in the US to try are channel 16 - 23.
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| Posted on Sunday, January 22, 2006 - 07:23 pm: |
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NY: I read in another forum that the problem with the sound is due to spike t.v. not the tv. Other viewers are avoiding the channel due to this problem. I would contact the cable company or someone at the network. |
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| Posted on Wednesday, January 25, 2006 - 01:25 pm: |
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The sound going to fuzz thing is common in this TV and usually happens when Spike TV is doing something different i'm told. Happens to me all the time.
For those of you in Delta BC, i have received another response from Gemstar. They are still a little confused about us not being in the Shaw system but they are looking into it. I have given them the contact info for Delta Cable so we'll see. They did say that it may take as much as several weeks to resolve. |
beejaysoo Unregistered guest |
| Posted on Thursday, January 26, 2006 - 02:38 pm: |
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I just received this from Delta Cable...
Dear Mr & Mrs jones,
Our latest information is that TV Guide Onscreen and
Guide Plus have been discontinued, apparently Gemstar, the partner to TV
Guide who provide this onscreen service are having financial
difficulties.This service has no affiliation with Delta Cable
Communications Ltd in any way.
Sincerley,
Margaret Mueller
Customer Service Department
Delta Cable Communications Ltd.
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Un-Guided Unregistered guest |
| Posted on Thursday, January 26, 2006 - 08:45 pm: |
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I don't believe that this has been discontinued. If that was the case why is the company(Gemstar) making new products containing the guide?? I would question your cable company further. Of course the cable co does not want to accept any blame in the matter. Not that they are to blame, but the first thing they all do is say it is someone else's fault. Been through this. I think it is a problem with the system through guide plus. Rca is supposed to call me back, been waiting for a 3rd call back only on my 2nd week of waiting now. This is not unusual of the company, very poor customer service. I guess if it is Gemstar no longer providing the listing why doesn't someone just fess up and we can go on with something else?? I just want answers. I have honestly debated about threatening with lawyers maybe someone would call me back. I purchased these tvs for the guide. The service was to be provided free of charge. It should atleast last the lifetime of the tv. This whole thing is absolutely ridiculous. As for the rca support person (Teena Marie) as mentioned above from Piers...she isn't all that helpful for me as far as I am concerned has done nothing but waste my time. I have provided her with all the info I can so she can reach me and no call back. Don't say you will call and never do. If you have no answers fess up and be honest atleast I know that you are trying to support the product sold. I guess when someone calls back we are going to send a diagnostic report from my tv to Gemstar. Whenever that is hopefully it will help the issue. |
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| Posted on Sunday, January 29, 2006 - 02:51 am: |
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We had the same audio weird buzz occur on our 32 in Guide Plus RCA. We were watching Nova on channel 52 ( KCTS from Seattle ) and it started. After it started it was present on all channels. Knowing how the tv gets itself messed up with other issues, I unplugged and it went away. It came back a few minutes later and so I unplugged again. Then exactly 1 week later on the same show on the same channel it happened again. Again unplugged for a few minutes and it went away.
Now that I have read others experience, I know I'm not crazy. Well maybe thats too big a leap.
We are on Shaw Cable Vancouver Island |
Unregistered guest |
| Posted on Sunday, January 29, 2006 - 05:05 pm: |
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I also have eliminated the noise problem by unplugging the tv, but would sure like to get my GUIDE features back. Delta Cable???
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| Posted on Sunday, January 29, 2006 - 10:11 pm: |
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I also live in Delta and have the "NO" Guide on a Sony TV. No audio problems though! Does the guide work in Shaw service areas in Vancouver or is it just Delta?
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| Posted on Monday, January 30, 2006 - 12:32 pm: |
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I believe all Guide service in all TV's is out at the moment. I don't quite know why Delta Cable would say it's gone for good because i got this response Jan 24/06 :
_________________________________________________
Thank you for contacting us.
We are sorry for our belated response. Our customer support structure is set up so that manufacturers provide the first line of contact, with the ability for manufacturers to escalate issues to TV Guide On Screen’s technical support group when necessary. We train each manufacturer’s customer service staff to handle calls about the TV Guide On Screen service, known in older television models as GuidePlus.
We are aware of a data passage issue in your region. We are following up with Shaw cable and with a local station we use in your area to address this issue. It may take several weeks however before this issue is resolved.
We apologize for the inconvenience in the meantime and thank you for your patience. We are working to restore service in your area.
Best,
Josué Franco
Manager, CE Technical Support
TV Guide On Screen
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fred12345 Unregistered guest |
| Posted on Tuesday, January 31, 2006 - 10:47 am: |
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Location: Vitoria BC, shaw cable.
My guide plus went before christmas but came back about a week ago and is working fine.
However, the loss of sound is getting worse. It went three times this morning in about 30 min.
Does anybody have a email contact for RCA. By now they should have been able to figure out what is going on.
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| Posted on Tuesday, January 31, 2006 - 12:52 pm: |
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fred12345 try RCA' e-mail support@rcahelp.com . I did get a response from them so it should work.
My GUIDE mysteriously came onboard this morning about 2:30 am. The TV was on the whole time and i did not have to do a reset. I had just e-mailed Gemstar with the Delta Cable statement about their financial troubles and asked if it was true. Obviously not. I tried looking forward a couple of days and everything seems to be there, hopefully it stays.
Anyone else in Delta get their GUIDE back? |
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| Posted on Tuesday, January 31, 2006 - 05:44 pm: |
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http://www.panasonic.ca/english/customercare/notice2.asp
This link has a schedule when some of the areas affected will be brought back on line. If nothing else, it shows Panasonic has some good customer support. |
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| Posted on Wednesday, February 01, 2006 - 11:21 am: |
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I'm happy for those with Delta, Shaw and Rogers cable services--Apparently those living in Canada are getting some satisfaction. Meanwhile, down here in Southern California with Adelphia, am still waiting/hoping. |
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| Posted on Wednesday, February 01, 2006 - 08:13 pm: |
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Yup, just turned the guide on in Delta and there it was. Nothing done to the Sony set. Wonder how long it will work this time? |
Unregistered guest |
| Posted on Wednesday, February 01, 2006 - 10:30 pm: |
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All of a sudden Guide and sound now working fine.??? Thanks to other posters here....I may have gone out looking for a new TV.
Brian Jones
(Delta Cable user) |
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| Posted on Thursday, February 02, 2006 - 12:35 pm: |
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Although my GUIDE is working still, the sound issue is still there. It's easy to unplug and reset it but I wonder if the GUIDE will be affected again. I have noticed that there is only about 2 1/2 days of GUIDE right now, I thought I had more before.
Thanks LVE67 for the link, it confirms that they are not stopping the service.
Good luck Calif. users |
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| Posted on Saturday, February 04, 2006 - 03:59 pm: |
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Shaw on Vancouver Island now working too.
I had been running on data from channel 47 KOMO feed with a Seattle Zip code.
I scanned last night and found VBI packets on the CTV channel 9. I put my Postal Code in and voila all is back to normal.
Hooray!!!! |
Klineman Unregistered guest |
| Posted on Wednesday, February 08, 2006 - 02:58 am: |
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Our guide plus started working (Shaw - Vancouver Island) few weeks ago, but now having intermittent sound loss (white noise) described by others which reoccurs every few days. It obviously has something to do with the Guideplus as that's when it started. As for the Spike TV reason, why would that suddenly occur? We've had Spike since it started and this problem is new.
There's no way I'm reaching behind my TV Unit to unplug it every few days so I can have audio. This is getting annoying. |
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| Posted on Wednesday, February 08, 2006 - 03:33 pm: |
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The permanent audio fix i'm told is to use the external speaker jacks and mute your internal speaker. I think you can get better sound this way anyhow. |
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| Posted on Thursday, February 09, 2006 - 01:50 pm: |
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Guide Plus on Adelphia back here in LA!!! Had to reset so don't have any program listings yet but do have channels showing. Will see if programming is back by tomorrow--meanwhile, life is definitely looking up!! |
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| Posted on Saturday, February 11, 2006 - 09:54 am: |
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We have owned an RCA 52" for about three years now. The Guide Plus began showing "no listing" for all channels about a week ago. This is the second time it has went out. The first time it was out for a couple of months. Both times we repeatedly tried going thru setup with no luck. We did not know about the 00000 zip code trick. Anyway, My wife called our local cable provider yesterday. She was told that they knew nothing about Guide Plus and did not know how to fix it.
This morning I deceided to search the net to try to find a fix and found this site. Good site. Well just seconds ago I turned the TV on with the intention of trying the 00000 trick. To my suprise and great enjoyment, the Guide Plus is magically working!
Is this a coincidence that after approximately 24 hours of speaking with my cable provider I have Guide Plus again? I think not.
CALL YOUR CABLE PROVIDER! |
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| Posted on Monday, February 20, 2006 - 01:21 pm: |
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Just in case some of you might have the same Guide Plus problem I've encountered. I have digital cable from Time Warner. Mid January my Guide Plus listings quit working. Using the diagnostic display of the television I finally figured out that the digital cable box was blocking the VBI packets, but that I could get VBI packets when the cable box was removed. So I put a t-connector on the cable line - ran one side to my TV, the other to the cable box, and then connected the cable box to the composite video input of the TV. My Guide Plus works marvy now!!
FYI - my TV goes into diagnostic mode by pressing - Menu, 7, 1, Go Back, TV - on the remote control.
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deee_53 Unregistered guest |
| Posted on Monday, February 20, 2006 - 08:53 pm: |
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For most of the last 6-Mo our Guide Plus has been out. I tried the ZIP 00000 thing and it worked, then
it would go out again. So I gave up. Suddenly yesterday it appeared, and it had a new option. Said
.. click here if you recieve such and such station
on such and such channel. So I did.. then that afternoon it appeared. BUT..... in the listings all the channels
are out of order, and there are channels listed
that we dont get. I went to the channels setup and
turned off the ones I dont need/want, hopeing to
get the listings to make sence. For instance.. 3
channels for showtime are listed and we dont
get Showtime at all.. can anyone HELP?? Please? |
Un-Guided Unregistered guest |
| Posted on Tuesday, February 21, 2006 - 11:47 pm: |
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The first download will give you all the channels that your cable provider offers. You probably don't subscribe to the extra channels in your cable package. Did you go under the channel tab to take the channels out of the list? Is that what you mean by turning them off? If not then you will need to do that to get them off the list. On our guide( when it was working) the channels were never in any certain order. Sounds like your guide is working correctly. Hopefully everyone else will get theirs back soon. Where do you live?? |
deee_53 Unregistered guest |
| Posted on Wednesday, February 22, 2006 - 06:52 am: |
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I am located in Michigan, using Comcast cable.
The option of selecting the line-up (in setup)
suddenly has more info to choose from. Previously
there was only one line to highlight and click OK..
now there are 3! That is when it began working. Now
to get the correct channels to show so I get the list right. Yes I am talking about the channel tab.
Plus the ones that do show are not in the correct
order.. they show from channel 2 then skip to the
higher ones then back to the lower ones. |
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| Posted on Wednesday, February 22, 2006 - 11:13 am: |
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The channel line-up on mine is out of whack as well. It never used to do this however i am just glad it's there at all. Using the channel editor in setup is pretty easy so the fix is painless.
It seems that most areas are back online. Is anybody in Delta still having trouble with the "white noise" issue from time to time? I found if i wait long enough it resets itself but unplugging fixes it right away. |
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| Posted on Saturday, February 25, 2006 - 10:08 am: |
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I received a RCA GuidePlus tv as a gift about 4 years ago. We have never have had any trouble with the tv until about 2 months ago. One night we lost all of our sound. We took the tv in to a repair person to see if it was repairable. Yes in fact it was. We were told there was nothing wrong with the tv. The sound came on as soon as the repairman turned it on. We were told that it had to do with the guideplus and the satellite communication. Now everyother day we have to unplug the tv and disconnect the cable for about 20 minutes to 2 hours then we get sound. Sometimes it is one or two channels and sometimes it is all channels. This is getting to be tiring to do this quite so often. Any suggestions? |
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