| Author |
Thread: Archive through April 16, 2005 |
    
Arachnid Unregistered guest |
| Posted on Tuesday, March 08, 2005 - 01:01 pm: |
|
Just a quick update...
Samsung is going to cover my repairs (lamp retiring early, and possibly ballast problem). I called them to ask them about whether I should switch to the Phillips setup from the Toshiba, and let them know I was out of warranty, which is why I wanted to make sure and do the right thing. The guy (Joe) says, let me see what I can do for you (without my even asking), and the next thing I know, Samsung is covering it (5 months past warranty).
Wow. Nowdays, at most companies, especially huge corporations, good service is practically non-existent. It is obvious to me now that Samsung knows the value of customer relations.
As far as quality, well, we'll see how the next year goes.. But this kind of support is worth every penny I paid for the Set. |
|
Relevant Product Info
|
|
New member Username: Q445187
Post Number: 1
Registered: Mar-05
|
| Posted on Tuesday, March 08, 2005 - 06:28 pm: |
|
Regarding the synch issues with Video games, after 1 week of phone time with Samsung -
Derek Banks the product specialist who tests games on the Samsung TV's told me that ONLY the HLP5067 is really tested & verified to be lag free until the new HLR models come out. |
My1stSammy Unregistered guest |
| Posted on Wednesday, March 09, 2005 - 01:43 pm: |
|
I've had my HLP5063W since last June/July not exactly sure... I found this forum last week, and have read hundreds of posts. Most of them would have made me not buy this TV. But I have had not a single problem as discussed in this forum.
No color wheel noise, fan noise, screen smudges, audio sync. Nothing... Maybe I have the one and only TV that was assembled the way Samsung intended. I consider myself lucky. I just wanted to voice how happy I am with my model. But I'm glad I bought the 4yr warranty, and advise ALL to get the warranty no matter what MRF you go with. |
|
| Posted on Wednesday, March 09, 2005 - 03:29 pm: |
|
I try to tell people that the negative posts are only a fractional representation of the total market. It is so refreshing to see a post such as yours. The 63 series posts on this forum have given Samsung a bad name, though many owners will admit they have the best picture of all the models they surveyed. Many have overcome the lamp and high pitched color wheel issues and like myself, are extremely pleased with the display and the customer service they received.
The March 8th post is also encouraging. I've never heard of Sony doing a repair 5 months out of warranty. Sony left me high and dry on a bad picture tube at 18 months. On another post, I just read that Samsung has replaced an HLN with an HLP at no charge just because of a gaming A/V lag. That's exceptional!
I applaud Samsung for their extra effort to their valued customers. |
Mark Strauss Unregistered guest |
| Posted on Saturday, March 12, 2005 - 11:29 am: |
|
When I turn on my Samsung DLP TV, the picture comes on for 10 seconds then shuts off. The temp light would then turn red. The fans are working, so I replaced the thermostat. Now the same thing happens but the 3 flashing lights are on. Any suggestions? |
New member Username: Steverino
Mission Viejo,
CA
Usa
Post Number: 1
Registered: Mar-05
|
| Posted on Saturday, March 12, 2005 - 03:39 pm: |
|
I am in a tough spot. I have been postponing my purchase to go to a larger TV. First looked at Sony 34" 16 X 9 and thought I'd wait. Found out that the Sony would not work with the Bose 321 system because the subwoofer is not "shielded" and will distort the SONY picture tube. Strike 1.
Now plasma became a good alternative except for the lifespan of the pixels. Strike 2.
Started looking at the Samsung DLP..THE 4674W. Size good, picture good, price respectable. Now I am concerned over the previous comments posted regarding the lights of death issues, etc. I just want to make a solid decision and not face the issue of not making a better viewing choice. Please help clear the air. Look foward to your comments. Thanks... |
New member Username: Bertrand
Post Number: 1
Registered: Mar-05
|
| Posted on Saturday, March 12, 2005 - 06:41 pm: |
|
jUST BOUGHT A hlp46W63 an have those two issues:
- switched on the set an had a heavy pink coloured screen ( hapend 4 times in 1 month
- Asynchronized voice through Svideo1 from SD decoder and with my amplifier, this is very annoying
- through my dvd player connected to DVI, voice is ok
I place a service call but was wondering what icould do on the AS voice for the digital channels ? any thoughts, I know my amplifier does not have a delay feature.
Bertrand
|
|
| Posted on Sunday, March 13, 2005 - 10:26 am: |
|
Bertrand:
Make sure that the issue is with the Tv not with the station broadcasting. More often then not it is with the broadcaster. If it is the tv try diabling the digital noise reduction and DNIE. I have found that this results in better SD picture quality as well. For the pink picture, make sure that your video cables are firmly seated. Steve R: I have this set and have no issues other than the screen smudges which I am in no hurry to fix yet since they are a minor issue. Good to know that there is a fix though. |
New member Username: Bertrand
Post Number: 2
Registered: Mar-05
|
| Posted on Sunday, March 13, 2005 - 02:01 pm: |
|
Thank you for the feedback, otherwise i am also very satisfied with the quality picture when I play DVDs.
I have taken a 5 years extended warranty and should be fine. |
|
|
ChicagoChris Unregistered guest |
| Posted on Sunday, March 13, 2005 - 03:11 pm: |
|
I've had my HLP 5063 since Nov. 04. Overall, I love it (though the A/V sync problem on ESPN HD is really annoying). However, it just started shutting off every so often. A week ago, it was once in the morning when it was still cold. Yesterday, it shut off six times over 10 hours. While I wait for serivce to show up, has anybody dealt with anything similar and how was it resolved? |
New member Username: Samsungtech
Post Number: 4
Registered: Jan-05
|
| Posted on Sunday, March 13, 2005 - 11:55 pm: |
|
after the TV shutts down do you have a flashing LED on the front? |
ChicagoChris Unregistered guest |
| Posted on Monday, March 14, 2005 - 12:49 am: |
|
No, nothing flashes. It's just the red "standby" light, as if I turned it off normally |
Frustrated DLP Owner Unregistered guest |
| Posted on Monday, March 14, 2005 - 03:56 am: |
|
Not sure how common a problem this is but just wondering if anyone knows how to fix the fraction-of-a-second delay that I get on my PS2. My xbox doesn't seem to have the problem but its really killing my jump shot on PS2. |
Frustrated DLP Owner Unregistered guest |
| Posted on Monday, March 14, 2005 - 03:59 am: |
|
Just to help people that want to help me (or tell me I'm screwed) with the post above, I have a HLN4365W with component cables for the PS2. |
New member Username: Q445187
Boise,
Idaho
Post Number: 4
Registered: Mar-05
|
| Posted on Monday, March 14, 2005 - 09:13 am: |
|
If you would have read my message above on this subject you would know there is NO FIX. There is currently only ONE Samsung DLP that has no video game issues, it is the HLP5067 (50"). This information came directly from the mouth of the guy (Derek the product specialist) at Samsung who is THE guy who tests video games on the Samsung DLP's. I have a HLN507 that they are replacing. Since you have a smaller one, if you want to replace yours with a HLP5067 you will have to pay the difference in price. Call 800-747-5618 |
New member Username: Duckyspawn
Post Number: 4
Registered: Feb-05
|
| Posted on Thursday, March 17, 2005 - 04:48 pm: |
|
I have the HLP5063 and the picture quality is terrible. I have my Directivo hooked up with S video and my DVD player and xbox hooked up with good component cables and it looks awful. I had the tech out today and he said that is how it should look. It is hazy, lacks clarity and the colors just dont jump out at you the way they should. I am probably going to return it to Best Buy. I am very disappointed. Any idea why I get such a poor picture? |
HD Fanatic Unregistered guest |
| Posted on Thursday, March 17, 2005 - 04:59 pm: |
|
Don't use S-video. I will look like crap on any HD-ready TV. You need to at least use component (red, green, blue). If your DirecTivo box does not have component out, then you should seriously think about buying a newer model that does. Why spend over 2 Grand on a TV and then feed it with an inferior signal?
As for your DVD player, are you using a progressive scan player? If not, you are only getting 480i instead of 480p, and are missing out on a cycle time that is cut in half, which will give you a smoother, cleaner picture. |
Silver Member Username: Mr_lynch
Seattle,
WA
Post Number: 605
Registered: Sep-04
|
| Posted on Thursday, March 17, 2005 - 05:06 pm: |
|
Michael-
S-video is going to look like crap. The TV will display whatever you give it, so garbage in, garbage out. It is like buying a Ferarri, leaving it in first gear and complaing the car won't go very fast.
Give the set a nice HD signal, or even a good DVD player and you will be amazed by the color and clarity the set can produce. |
|
| Posted on Thursday, March 17, 2005 - 05:09 pm: |
|
Get Direct TV!
Cable sucks!
Use RGB component cables!
Anything less sucks! |
|
| Posted on Thursday, March 17, 2005 - 09:05 pm: |
|
Does anyone know when Samsung started sealing the screens on the DLP's to prevent the smudges that appear? (after what manufacture date). I bought a Sammy DLP in Nov 2004, and had the screen replaced due to the smudges. The service tech told me that my screen was only sealed on the corners but that they are now sealing the screens all the way around to prevent moisture, etc. from getting in and causing the smudges. For that matter, has anyone heard a similar story or was that tech just giving me a line? |
Bronze Member Username: Samsungtech
Post Number: 14
Registered: Jan-05
|
| Posted on Thursday, March 17, 2005 - 09:30 pm: |
|
The new Samsung screens are sealed to prevent moisture build between the lenticular and freznel screen. I am a Samsung Field Engineer and the tech was correct.
|
|
| Posted on Friday, March 18, 2005 - 12:28 am: |
|
Hi Shelley,
So what's the real story behind the xx74 models with the 6 segment color wheels and 9k rpms? On paper this appears to be a step backwards. |
New member Username: Littlej72
MD
Post Number: 1
Registered: Mar-05
|
| Posted on Friday, March 18, 2005 - 08:08 am: |
|
What is "new" I have a 5085 model that was bought a few weeks ago, am I asking for problems it has a july 2004 date on the box label. I have noticed a few strange screen things, I don't know how to describe it though. thanks. |
|
| Posted on Friday, March 18, 2005 - 10:24 am: |
|
The 85 series is considered the best DLP on the market today with the 74 running a close second.
Strange things on the screen are going to be the norm in all brands as the digital transmission medium is less than perfect from broadcast to reception. The use of cable in general and the infancy of CableCard has it's own inconsistancies while satelite has it's own share of quirks.
Gone are the days of fine tuning the lines and snow to a clear state. They have been replaced by a false state of digital perfection with occasional digital fragmentation, freeze frame, audio drop out, and digital error correction. It's enough to make you think it's a set problem when most of the time it's not.
The use of HDMI/DVI is touted by some to be the "perfect" delivery system, but there are circumstances where component RGB is the superior connection. The use of an HDMI/DVI connection from a sat or cable set top box can introduce strange artifacts as you switch from HD to SD to ED programming. The same HDMI/DVI connection can deliver a flawless signal from a DVD player.
To sum this up...always consider the source signal!
Digital signal is definitely not a constant in any medium.
A good DVD player may be the closest thing to a constant source signal.
No single connection method is superior! If you find HDMI/DVI to be flaky try switching to component RGB from that signal source. |
Brad J. Unregistered guest |
| Posted on Saturday, March 19, 2005 - 04:50 am: |
|
I have a 4663 connected to a Samsung DTV HD box. I'm using a Belkin HDMI cable and get intermittent outages of video (about 1 to 2 seconds)but audio is fine. It happens a few times an hour. Other inputs - svid and component are fine. Svid out of the HD box is fine too.
Anyone have any advice? |
Bronze Member Username: Samsungtech
Post Number: 15
Registered: Jan-05
|
| Posted on Saturday, March 19, 2005 - 09:19 am: |
|
It sounds like you may need a new digital board part # BP94-02140A.
|
Brad J. Unregistered guest |
| Posted on Saturday, March 19, 2005 - 01:17 pm: |
|
Thanks. But they replaced that already. Same thing happened. I've also already replaced the HD Sat box and the cable. |
New member Username: Seyffert
Post Number: 2
Registered: Feb-05
|
| Posted on Saturday, March 19, 2005 - 02:22 pm: |
|
Samsung is only good if you live in thier easy service area. We live in a rural area and got screwed. Our 50 inch DLP quit working (color wheel) 2 months ago (after only only having it two months). My husband is taking it to Best Buy today for an exchange. Problem is they most likely will not exhcnage it with another equal TV as the same type costs more now than what we paid. We are now dependant on Best Buy doing the right thing as Samsung will not honor the waranty other than arranging an exchange and they said it is up to Best Buy how they want to exchange it (store credit YUCK!!).
Samsung never once called us, we had to call almost daily for the last two months to get to this point. If we had lived in a major city they would have taken care of us. If you live in a small town expect problems when dealing with them.
|
|
| Posted on Saturday, March 19, 2005 - 02:50 pm: |
|
Brad J.,
Switch to component RGB cables and report back!
Seyffort,
Don't let BB dictate what the resolution will be.
It is up to Samsung to make it right if they have to send a certified tech 500 miles to do it.
If Samsung wants to force an exchange, it's up to them to arrange it, not you.
No extra expense should be incurred, period.
Be assertive and firm! You will be taken care of approprietly!
I was! |
|
| Posted on Saturday, March 19, 2005 - 02:53 pm: |
|
Sorry for the Post to this board.... if you know somebody that this applies to please contact them:
CONSUMERS UNITE! If you purchased an LG RU-52SZ61D 52" DLP television and thought it had the newer HD2+ DLP inside, please contact the Competition Bureau of Canada immediately at: compbureau@cb-bc.gc.ca .....you may be eligable for a cash settlement from LG Canada!
Please read the following:
I purchased an LG RU-52SZ61D 52" DLP television via special order from Futureshop on November 6th, 2004 based on the component specifications that were advertised on the Futureshop web site and the LG Canada web site, and after receiving the product it came to my attention that the newer HD2+ DLP technology that was advertised as being in the product was not so, due to what I felt was an inferior picture quality.
I challenged both Futureshop and LG Canada on what I suspected was older technology that was used inside of this product and they both "assured" me that this was not the case and that the product did indeed have the new technology inside as advertised. The LG representative, even went so far as to say that the older technology version of the product (there were two releases of the product - one with the old HD2 DLP chip and .155mm screen and one with the newer HD2+ DLP chip and a .098mm fine pitch lenticular screen) was never even brought in to Canada as they waited for the new release before bringing the product into the country.
Not really believing either of these company's spokespersons, I had LG Canada send the product's serial number to the manufacturer in Korea. A representative of the manufacturer, emailed me to confirm my suspicions as to the inferior components used in the product, based on the detailed serial number records they keep, indicating all components used in the product's manufacture. He also indicated to me that the "advertised" .098mm fine pitch screen was never incorporated into this particular product either! It was only produced with the lower quality .155mm screen....... another false specification passed on to us consumers by LG Canada!
Now, here is where it gets really interesting......After learning this, LG Canada called me to thank me for bringing this matter to their attention and offered me some "LG promotional trinkets" to consider keeping this older technology version of the television. When I refused to accept this offer and pushed them to exchange my TV for one that had the advertised components inside, they flat out refused indicating that this product was not available via LG Canada due to the logistics and expense that would be incurred to bring in one piece from Korea to satisfy only me.
The LG rep also indicated to me verbally that LG Canada had never ever received any of these newer version HD2+ DLP technology products in Canada! This means that they have been selling the older HD2 DLP technology stock they have in their warehouse as the newer HD2+ DLP technology through all of their Canadian Dealers, and the dealers have been advertising the product to the consumer as having this newer HD2+ DLP technology!
WHAT A MAJOR RIP OFF TO ALL CONSUMERS WHO ALREADY PURCHASED THIS TV!
Futureshop has agreed to allow me to return this product for a full refund, however I do feel victimized by this situation having to go through all of this ordeal with these companies for several months now and ending up back where I started - spending countless hours researching the web for product reviews hoping that this time what I purchase will be what it says it is.
I am sure that all of the other customers that purchased this product would be very disgruntled and feel victimized as well after learning of this deceit from LG Canada and the dealers from where they purchased it.
It should be noted that since sending LG Canada notification of my intent to contact the Competition Bureau of Canada (http://cb-bc.gc.ca/epic/internet/incb-bc.nsf/en/h_ct02141e.html), they have just recently updated their website to indicate the components used inside of the RU-52SZ61D 52" DLP television as being the older DLP technology! You can view this at: http://ca.lge.com/en/prodmodeldetail.do?actType=search&page=1&modelCategoryId=010301&categoryId=010301&parentId=0103&m odelCodeDisplay=RU-52SZ61D&model=Select+a+model
I guess LG Canada is now finally admitting the truth about what it is that they are actually selling!
Too bad for all of the consumers that already purchased this unit...
Please forward this post to as many newsgroups as possible. Only by uniting together as consumers will we be able to make this company accountable for their false advertising!
|
Brad J. Unregistered guest |
| Posted on Saturday, March 19, 2005 - 05:31 pm: |
|
FYI -
RGB, SVID and Video inputs are all fine! Only time it happens is with the HDMI input. |
|
| Posted on Saturday, March 19, 2005 - 05:42 pm: |
|
Then, stop using it!
I only use HDMI/DVI for my DVD player!
If it starts screwing up there I'm listing it on eBay! |
|
| Posted on Sunday, March 20, 2005 - 12:04 am: |
|
I'm hoping you guys can help me. My samsung 4674 is showing convergence errors which is strange since DLP is not supposed to have this. It's more noticeable when the TV is in 4:3 mode. The side edges of the picture curve inwards.
I'm also seeing color banding in certain dvd movies which I've also heard called "clay faces". Using component cables for the video feed.
Any help is appreciated! |
PICOSAUCE2005 Unregistered guest |
| Posted on Wednesday, March 23, 2005 - 02:09 am: |
|
My Samsung DLP Story.
I had wanted a new television for awhile. Been researching the newer technologies for last year (LCP, Plasma, DLP, etc.) I settled on buying the DLP since I thought it was the best bang for the buck. I purchased my new Samsung HLP5063 just in time for the superbowel Feb 6 from BESTBUY. Had high def cable hooked up and looked great. Dvds looked great as well, was not pleased with standard cable channels, but did not care too much. Noticed some lip sync issues on some channels, but was not a problem to me.
One week of ownership my television did not turn on. The dreaded three lights of death error. Next day televsion turned on amazingly. Another week of ownership then the three lights of death again. This time TV would not turn on for anything. Called my BEST BUY service (under my 4 year performance plan) and they had a local vendor come and look at it. They wanted to take it into the shop.
The TV is still in the shop to this day. Two light engines and one cooling fan have been replaced. I believe they are working on the 4th problem now. It has been almost 5 weeks without that TV. Two weeks back I had decided to call it quits and went into best buy to ask for a full refund since it was withing the 30 day return period. They could not refund since they had to confirm that local repair shop had the TV. I had the customer service manager write a note on my printed receipt explaining that customer was in within 30 day period and would get full refund if I cane in the following week. My wife convinced me to not return it that week since I really wanted a new set. Since then there have been additional repairs and issues.
Today I reached my breaking point. I brought in my heavy TV stand to best buy (3-22-2005) along with my receipts with the note. The Customer Service manager called TV repair shop to confirm they still had the TV and then my refund was processed. I am writing this as some sort of closure for my ordeal. Currently I plan on saving my money and buy a plasma tv at the end of this year, hopefully that set won't be a lemon.
Take aways from my story.
1. If you have problems with TV set within first 30 days ask for a replacement right away or get a refund.
2. Make sure you purchase an extended performance plan of some sort. After the 30 day period you just have the one year manufacturers warranty. From the stories I have read before sounds like Samsung service blows.
3. Ask to have certain items hooked up to really gage the picture quality. Have them hook a DVD player, playstation, etc.
Good Luck. |
Reply to PICOSAUCE2005 Unregistered guest |
| Posted on Wednesday, March 23, 2005 - 11:34 am: |
|
PICOSAUCE2005,
I hate to say it, but you became the overly patient victim of a corrupt repair service. That shop took advantage of you right from the start. What started out as a simple Phillips lamp replacement in your home turned into a way for the shop owner to send his kids to college. There is no other post like yours on any forum.
The day the "local vender" said the set needs to go to the shop was the first act of deception. On that day you had the right to demand a replacement set, though all you really needed was an honest technician. Instead you allowed them to take advantage of you.
Samsung factory warranty people were never involved according to your story. Apparantly, you called the BB extended warranty people. Those people involved a corrupt service shop.
Nowhere in your statement do you say that you dealt with the 1-800-SAMSUNG warranty group. Therefore, you cannot say that Samsung service blows. I've dealt with them twice and their warranty service is excellent. The first time was for your exact problem and the technician came the next day with a new lamp.
What people can take away from your story is that you didn't demand a replacement set or a refund on the day of the failure.
Outside of that, you didn't call 1-800-SAMSUNG for a reputable in-home service tech. That's who you are supposed to contact during the first year if you don't demand a replacement during your first 30 days.
You...that's right...you allowed your new set to be taken away to a corrupt service shop for weeks on end. What were you thinking?
Your situation was absolutely resolvable in 24-48 hours.
You allowed yourself to be taken for a ride!
The 63 model is well known for two simple resolvable production issues. One is the lamp and the other is the old style color wheel. When resolved, the set is a real gem for less than $2k. Mine has been trouble-free for a year now. |
New member Username: Seyffert
Post Number: 3
Registered: Feb-05
|
| Posted on Wednesday, March 23, 2005 - 12:37 pm: |
|
As an update on our SAMSUNG service nightmare, we had to pay $541 to get a replacement TV for the one that broke within the waranty period. samsung would not give us another option other than store credit. We had a HLN5065, now have a HLP5063.
We bought a service plan with this one so we would never have to go through samsung again.
The sorry part is we really like the TV and did not want a different model. if only samsung's service was as nice as thier tv's.......!!!
So I can honestly say the TV rocks....but if you get one, get the service plan. |
New member Username: Davyf
Post Number: 1
Registered: Mar-05
|
| Posted on Wednesday, March 23, 2005 - 03:02 pm: |
|
I had my screen on my 5063w replaced because of smudges. They put in a new 1 piece screen. The new picture has no more smudges but has a grainy, dusty, snowy look. I thought the old screen's picture looked better. Did anyone else notice this or am I losing my mind? I called Samsung and I think the tech is coming out to put in my old screen. Is there a new model screen that has the 2 screens without the smudges? |
New member Username: Ptucker
Post Number: 2
Registered: Feb-05
|
| Posted on Wednesday, March 23, 2005 - 06:09 pm: |
|
I bought my HLP4663WX/XAA in July 2004. I started having the three lights of death around October. It steadily grew worse -- i.e., occurred more and more frequently. I finally decided to call Samsung warranty for the three lights of death after a new (and worse) problem developed: even when the screen did come on, the image was mangled into a weird cross-check design.
The warranty place picked up my t.v. and brought it back two weeks later. It worked for about three hours, then the three lights of death were back. I had the warranty place come back and pick it up again. (They told me Samsung's warranty dep't never told them the screen wasn't coming on, only that the image was garbled.)
Three weeks later -- after I made several phone calls to Samsung's warranty dep't asking when I would get my $3K paperweight back -- the warranty shop finally brought the t.v. back. It now has worked for 5 days. I hope it continues to work.
Before the repairs my PS2 component video connection worked. Now the PS2 only works through the S-video connection. I'm not sure why the repair would affect the PS2 component signal. (I saw some posts elsewhere about this. I recall someone said PS2 component video won't work on the older models. I have no clue why mine went from working to not working.) But I'm afraid if I send it back for another warranty repair I may never get it back.
I have also noticed an audio/video sync delay occasionally. Sometimes it is really, really bad. (I have seen other posts about this subject here and elsewhere.) I'm going to keep watching for it to see whether it occurs under specific conditions. Again, I may just learn to live with it rather than risk going another 2-5 weeks (or longer) without a t.v.
To Samsung's credit, when I complained about the time it took to repair my t.v., they said they would extend my warranty an additional 1-3 months (depending on which customer service rep. I was talking to). And the picture is excellent (at least in HDTV, digital OTA and on DVDs; regular satellite looks much worse than on a tube t.v.). Even so, I am still very unhappy that it took Samsung's warranty people five weeks to fix my t.v. When a customer spends that kind of money, he shouldn't have to deal with these sorts of problems. And it should be totally fixed -- not come back with new problems. |
|
| Posted on Thursday, March 24, 2005 - 11:14 am: |
|
I'm hoping you guys can help me. My samsung HLP4674 is showing convergence errors which is strange since DLP is not supposed to have this. It's more noticeable when the TV is in 4:3 mode. The side edges of the picture curve inwards.
I'm also seeing color banding in certain dvd movies which I've also heard called "clay faces". Using component cables for the video feed.
Any help is appreciated! |
|
| Posted on Friday, March 25, 2005 - 12:15 am: |
|
I saw a post from a Samsung tech by the name of Shelley.
She says that certain DLP's have more of a pin cushion effect than others due to the light engine being on a sliding tray that can move slightly out of place during shipping. This causes the curve of the sides that you are describing.
You are correct. There is no convergence in DLP technology...or at least not in single chip versions.
I've heard of that clay face thing in the 85 series.
I'm not sure what your color settings are, but I keep mine at 45. My sharpness is at 30. Contrast at 90. I went into the Setup and "Color Weakness" and went a notch or two over on the green scale, which took some yellow out. I can't say this will work for you, though.
You're going to need to call 1-800-SAMSUNG and get yourself a tech out anyway for that pin-cushion effect if you don't outright exchange it. He can check the color out and make adjustments from the service menu if needed. |
Bronze Member Username: Samsungtech
Post Number: 16
Registered: Jan-05
|
| Posted on Friday, March 25, 2005 - 12:35 am: |
|
I just spoke to the manager who overseas the field engineers in Samsung I brought to his attention that a lot of our customers complaint about the pin cushion effect on 4:3 mode.
here is a copy and paste of his reply.
" The DLP is designed for peak performance in 16:9
(wide) mode. Customers key complaint is 4:3 with perceived bowing or
pincusion effect that is well within specification." that being up to 1/4 of an inch.
"We" the Samsung F.E's are told that up 1/4" of an inch is within specs.
The problem arises from the screen not being perfectly straight and tight up against the back frame of the set. I have come up with a solution which we are going to test on some sets in the days to come, if it works this will resolve the issue or will correct most of the problem.
|
|
| Posted on Friday, March 25, 2005 - 01:14 am: |
|
Thanks for the tips guys (FYI and Shelley). I'll give Samsung a call so they can come out and look at it. It makes sense about misaligned screens. I have noticed some smudges in the screen as if there's condensation or they're touching each other - they tend to go away after it's on for a while.
I'll try the settings you suggested for the "clay face" issue. I feel that the pure whites are often overdriven loosing definition. I've moved my brightness down quite a bit w/o luck.
Aside from this, I love the set. Movies look great!! |
Nightbreeder Unregistered guest |
| Posted on Friday, March 25, 2005 - 10:10 am: |
|
David Fenton,
I had the same thing happen to me. I ve had the screen replaced on my HLP5063W due to smudges . I noticed that the repalcement screen was grainy and not as clear the old one . That TV was returned due to other issues ( rainbow effect from light engine). The new TV had a beautiful screen however it also had the smudges and now pin cushion effect. I am going to live with the smudges since I am terrified with the alternative. Unless samsung can assure me of an equal quality screen replacement I will not do it. |
Nightbreeder Unregistered guest |
| Posted on Friday, March 25, 2005 - 10:26 am: |
|
I say to the person that claims that these posts are just a fraction of the complaints that he is totally wrong. Here is why :
1. Most people don't bother to go and search on where to post and ask.
2. Most people don't even see the screen smudges
3. Most people don't even notice the rainbow effect
4. Most people don't even hear the wheel noise since the volume is always on.
5. 4 of my co-workers have the same TV and every single one has screen smudges.
6. I had two sets and they both had smudges
I don't know about you but I know quality and statistics . Having six failed samples pulled randomly out of 100,000 is an indication of a superior failure and quality issues. If NHTSA finds that in a randomly picked vehicle sample they will all be recalled. Not to mention that 3 of my friends have the pin cushion effect. |
Reply to Nightbreeder Unregistered guest |
| Posted on Friday, March 25, 2005 - 03:08 pm: |
|
It's true that the 63 series has production issues.
Nobody has to live with them, though.
Others on this forum, along with myself, have the 5063 and are really satisfied with the set. I've had mine almost a year now.
If most people don't bother...
If most people don't see...
If most people don't notice...
If most people don't hear...
then most people either don't have an issue or don't care.
For those that do, there are remedies up to and including replacement with the set of your choice from Samsung Warranty Service.
If I were you, I would call 1-800-SAMSUNG and report each problem you have experienced. Then, I would ask for a 5067 even cost replacement. If I had a few extra bucks I would ask for the better 5674 series.
You and your co-workers have remedies!
It was just a bad production run on one model!
Fractional or not, it's resolvable!
|
Nightbreeder Unregistered guest |
| Posted on Friday, March 25, 2005 - 08:03 pm: |
|
I have called Samsung. I have asked for a new TV . The answer was we fix issues and do not replace sets.
I have tried the so called solution once and have seen the inferior replacement quality. This is not what I saw at the store when the decision was made.
Bottom line I shouldn't have to work so hard along with everyone I know that bought this TV to get what they have paid for. |
Reply to Nightbreeder Unregistered guest |
| Posted on Saturday, March 26, 2005 - 06:51 am: |
|
I was offered a replacement set of my choice.
Another guy on this forum has an HLN with A/V sync lag on PS2 games. They offered him a 5067 at no extra cost. Be persistent. Don't trade out a defective 63 for another defective 63 from the retail store. That trade off isn't getting you anywhere. You can complain on this forum, but that won't get you anywhere, either. Call 1-800-SAMSUNG and tell them you have A/V sync, smudges, whatever and be persistent. Tell them you will call your Attorney General and your local news channel's investigative team if you're not taken care of promptly. Get past their first layer of defence. Be the squeaky wheel. |
|
| Posted on Saturday, March 26, 2005 - 12:32 pm: |
|
Need help with closed caption. I have a 50" DLP connected via DVI to a Samsung DVD player HD931. The Samsung 50" menu has the closed caption selection greyed out. The only way I have ever gotten it to work even with the cable box which is connected with component cables is with the old coax input. |
|
