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Thread: Toshiba customer service - WOW! |
    
Ben Wallace Unregistered guest |
| Posted on Saturday, March 05, 2005 - 05:00 pm: |
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I have a Toshiba 57" HDTV. I bought it in Nov 2003 the warranty expired Nov 04.
Well a couple weeks ago the red lamp in my TV died. I figure, just my luck, only a 3 months out of warranty and it goes bad.
I contact my local Toshiba authorized repair center and after coming out and checking it out they confirm it is the red lamp that failed. They give me an estimate for 5 to 6 hundred to repair.
I call Toshiba customer service and politely explain that I have been brand loyal and have been very happy with their products until this point.
They asked me to fax them a copy of my sales receipt and the serial number of the TV and they would see what they could do.
They call me a couple days later and tell me that they will pay for 100% of parts and 50% of my labor costs.
I was shocked to say the least. Being out of warranty they could have easily said, Sorry, you should have bought the extended plan.
I have to say, I am very happy with them for going above and beyond what was required of them.
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chinese poet Unregistered guest |
| Posted on Saturday, March 05, 2005 - 05:38 pm: |
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toshiba has excellent rep for customer
service along with hitachi.
but samsung/panny ...hahahahahahahahahahaha
good luck if your sam or panny breaks.
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Bronze Member Username: Kdog044
Post Number: 20
Registered: Feb-05
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| Posted on Saturday, March 05, 2005 - 05:41 pm: |
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Great news, as Toshiba customer service has supposedly declined recently. All I know is my two CRT TV's and four year old DVD player are still performing flawlessly. |
immattr Unregistered guest |
| Posted on Wednesday, March 23, 2005 - 06:14 pm: |
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What are you talking about, I bought a computer from Toshiba in Nov of 2004. The service board broke in Jan of 2005. I sent my computer to them for repair because it was in warranty, it has been 2 months and they still haven't "received the part yet." This is the worst customer service I have ever seen in my life and I will never buy Toshiba again. |
Ben Wallace Unregistered guest |
| Posted on Thursday, March 24, 2005 - 10:36 am: |
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Sorry to hear about your problem but that doesn't negate my good experience.
Did you have to send it in? No local authorized service centers?
I feel they went above and beyond when taking care of me. Covering about 75% of my costs when the TV is out of warranty was not required and they chose to do that. |
Bronze Member Username: Xgrizzlyx
Post Number: 90
Registered: Jul-04
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| Posted on Thursday, March 24, 2005 - 11:21 am: |
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immattr I would say it is a bad supplier, rather the toshiba customer service.
I have a 7 year old 36" crt toshiba. the only problem i've had with it is it's not big enough and not wide screen lol. Other then that is has been a great tv |
Unregistered guest |
| Posted on Saturday, April 02, 2005 - 09:31 am: |
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I bought a Toshiba 65 inch model 65H14, I turn it off last night this morning no picture no sound, it gave me no warning the picture was just beautiful last night, what could be the problem? |
Rob Weir Unregistered guest |
| Posted on Monday, April 11, 2005 - 04:53 pm: |
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I purchased the 65H14 in February and I have the same problem. The unit cuts off with a blinking power light. I had to unplug it and plug it back in to get it to work.
Unfortunately, the last time it happened (yesterday) it would not come on. I called the local repair center and they are coming out to fix it next week.
I am debating on returning it to the store for a refund. With everything I have read about this problem it seems like an easy fix, but it makes me a little nervous with it being so new.
Seems like a big problem with Toshiba sets. |
