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Author Thread: Archive through December 14, 2004
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New member
Username: Gibumee

Post Number: 2
Registered: Nov-04
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Hi,

I posted earlier on this topic but was wondering if you guys were experiencing the same issues. My 5085 seems to have a greenish tint to most of the signals. Is this a common problem? Please let me know.

Regards,
Relevant Product Info
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almostBroke
Unregistered guest
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Has anybody here had to have their color wheel replaced without a manufacturer warranty? I bought my HLM507W about 18 months ago and just recently it started making the high pitched sound described above. Then just tonight I got the 3 blinking lights.

I have a call in to the local service company but I have a bad feeling that their going charge an arm and a leg without a warranty.
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Silver Member
Username: Mr_lynch

Seattle, WA

Post Number: 201
Registered: Sep-04
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http://wa6ati.com/Samsung.html

When my friends HLP4663 was "fixed", this was the Tech showed us. The HLP models are not listed, so the part number might be different. We didn't notice until after he had left, but I do remember him talking about similar parts in all the Samsungs.
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Silver Member
Username: Mr_lynch

Seattle, WA

Post Number: 202
Registered: Sep-04
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Almostbroke-

When they replaced the light engine in my friends HLP4663 the receipt that was given listed the parts/labor at just under $1300. It was under warranty so it was all covered, but that is more than 1/3 of the TV cost.

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SSGENESIS
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I am a TV tech and can tell you that ALL 100% digital tv (LCD,Plasma,LCD Projection,DLP,DILA) has audio/video sync problems, all of this in the market, up to now, convert to 720p (to be 1080 resolution it must have 1080 pixels vertical e.g. 720, 765, etc are 720p)Now what is the DLP advantage, 1st No convergence adjustment (no CRTs, no multiple scereens or chips) 2nd No burning image (plasma,CRTs) 3rd No degrating screens (LCD Proj. are photo sensitive and degrade with time, about 1500 to 2000 hrs of use) and finaly ALL electronics products can fail if not the manufacturers will give 10 or 20 years warranty and every one in every diferent technology gives ONE year only, plus plasma and LCD proj. have way more issues than DLP. One more thing out of all the brands of DLP tvs Samsung was the first one to use the Texas Instruments Digital Light Projection chip to make a TV set and they still have the very best quality in the market.
P.D. In a normal operation (no brake downs of any kind) the DLP chip (the screen) has an estimated life span of 30 years, Plasma panels and LCD proj. only 5 years!
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tnbubba
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ssgenesis, what is or can be done to fix the sync problem if one has it. seems like that would drive you nuts. why have they put a product out that would have this problem. doesn't seem right to spend $4000.00 and have such a problem. thanks
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Unregistered guest
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I would never recommend that anyone buy a Samsung projection TV. I have had two, first was PCK 520 and then made the mistake in getting the HLP6163. They both were crap from a crap corporation. I have a Sony now and will never buy another samsung product again. You think the price is right during the purchase but it's worth spending the extra money on a product that will last. Guess you get what you pay for with Samsung!
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electronicdummy
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I was so fed up with my SamSung DLP TV that after enough complaining they are finally replacing it. I have major audio/video sync issues. I've had it serviced two times, parts replaced, etc., to no avail. It was a struggle, but SamSung is giving me a new TV. I think it's the 5063. Should that be better? Now I notice that the side margins of my TV picture is distorted. It almost looks like a "sphere." Anyone know what that's all about? That's the best way I can describe it. I'm hoping the next one will be better.
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SSGENESIS
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The sync issue is resolved with two parts they come together in this part # 43-50lipsynckit if your set is a HLN5065W or HLN4365W. This are upgrades of the Digital and anolog video/audio boards. If you are still under warranty it will be covered. And for the the ones who think Samsung is "crap" and Sony is great here is some info. About 80% of LCD Projection from Sony's line of KF##WS610 were defective . A lamp issue plage this sets and Sony give out several fixes till the point when they realized the lamps they were useing were inadecuate for the system on this sets. This translates on people waiting MONTHS to have this problems solved. Now the new problem is that all this sets are all ready crossing the 1200 hrs mark and many are showing LCD panels with degrdation (areas on the screen with decoloration and shadows) Sony's warranty like any other manufacturer now is only one year and in order to fix this problem the "Light Engine" must be change $1400.00 for the part only. Think about this plus the fact that a very large precentege of Sony products are made by Samsung like DVD/VCR combos that are 100% Samsung in a Sony shell, and this IS a fact no a personal experience or preferance.
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northof49th
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I have an HLP5063W and I have noticed that there is a horizon deflection about 1/4 inch at the center for vertical lines on the right half of the screen(same symptom as electronic dummy post above,distorted side margins). The service person agreed that the vertical distortion was present. Three weeks later the service person, after talking to samsung, says he wants to take my unit into the shop for troubleshooting. I do not feel comfortable about where this story is going to led but does anyone have any advice or information on this issue.
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Ryan_In_KC
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SSGENESIS, does the fix to the sync issue also apply to the Samsung HLP4663W's? Or is there not a fix for this yet? By the way, I appreciate all the info, it's good to see an actual technician on here.
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SSGENESIS
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Ryan_In_KC in your case you don't need parts (in a normal situation) it's a setting on the service menu. I'll give the info but be sure to change ONLY what I say and do not touch any other thing (all the TV settings are there)While the TV is in
the stand-by mode, enter the Service Mode.
Press the following buttons on the remote control:

MUTE + 1 + 8 + 2 + POWER

Select and enter the OPTION service mode.
Set item SoundDelay_OnOff to the ON position.
Select and set the SoundDelay item to Delay 3.
Confirm the audio and video are in sync.
Exit Service Mode by pressing the
POWER button on the remote
control. The TV will turn off. Be sure to let the unit complete the OFF secuence all the way (when fan is turns off)before you turn the unit on again or the unit will never get out the service mode. This fix also works on the models finishing 1X like HLN5065W1X/XAA. Remember you can do great damage to your TV set in this menu don't experiment with any other options. Let me know how it goes. Good luck!
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tnbubba
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ssgenesis, just curious, i'm looking real hard at the new toshiba 62hm94. if problems occur can you help to solve them too? thanks
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Unregistered guest
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SSGENESIS - I have an HLP5063WX/XAC. The sequence of numbers you so kindly provided doesn't seem to bring up the service mode. I do see that my model number does not end in 1X so I'm wondering if you know the code for my model type. I have a very slight synching issue and wonder if this might fix it. Other than that - I LOOOOOOOOVE my Sammy!

I did notice that before I bought a Samsung Progressive Scan DVI DVD player, I had brutal synching problems - it's now mostly fixed but I'd like to see if I can tweak it some more.

Cheers

John
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Ryan_In_KC
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SSGENESIS, That did work for most of the channels. I still notice the audio/synch issue on a few channels, but I don't usually watch those. Thanks for the help!
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New member
Username: Ajt011

Post Number: 3
Registered: Nov-04
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What kind of color wheel noise are people hearing? I hear, when the sound is off or very low, a high pitch sound (same one you get with CRT tv's) - is this normal? Please advise.
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SSGENESIS
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Ryan_In_KC I'm glad it worked, for the rest of the channels if you have cable (is less noticible almost not present in Directv) or Dish network you will still experience the issue now and then, this is a Transmition sync problem not your tv set. ad ja, the noise, the way you describe it is normal, the color weel spins at 9000rpm so by phys'ics it will make a sound. johnny2canoe, in your case your unit must have the parts replaced, sorry, but you are right any HD format 480P (progressive scan), 720P and 1080I the problem is not present, this is because this is the natural (Native) scanning mode of the tv, remember all DLP are HD systems that are NTSC compatible not the other way around.
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Anonymous
 
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I just bought an HLP5063W at Circuit City for $2700 (was $3000 at Best Buy and $3200 at SoundTrack) and got the 4-year CC in-home service agreement.

Right out of the box, it had a problem that I haven't been able to find on these boards. The speakers occasionally and intermittently just start issuing loud static noise. The volume of the noise is independent of the volume setting, except that it does decrease (but still there!) when volume is set at 0 and/or mute is on. The audio is completely lost when this happens. It seems to be independent of signal source.

My question is, is this something I should take up with Samsung directly, under warranty, or would I be better off talking to Circuit City (their program is not strictly an extended warranty as it starts immediately)?
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moxie
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Re: HLP4674W

We have been reading a lot about the HLP4674W - no local stores carry it so we haven't been able to see it "live". Our room can't be darkened in the daytime, so DLPs seem like the right choice. From what we have read, Samsung is a good choice for a DLP. The most important thing about this particular model is it's size - a 46 inch diagonal that's only 40.6 wide. Haven't found another manufacturer that offers those dimensions (our built-in recessed space in the wall in only 41 inches wide).

Anyone out there have any experience with this model or heard anything about it that we should be concerned about? Never knew about the A/V sync problem with any brands/models till we found this forum; I suppose that the problem will occur on this model as well? Incidentally, we have read that LG manufactures DLP color wheels that use air versus ball bearings - I wonder if the ball bearings are producing the whine?

Any info you can pass along will certainly be appreciated.

Thank you all.
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Tinker
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Anonymous - about the noisy speakers, I'm no tekkie, but could your set be plugged into a noisy electrical circuit, for example, the same circuit that an appliance or heater or something like that is using, or maybe a noisy power strip? I just mention it because a cheapo power strip caused us a similar problem on our audio system when we first got it. Good luck.
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Strati
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You should deal with Circuit City; especially since you bought a 4 year IN-HOME Agreement!
Manufacturers are almost always useless in dealing with the public. All they will do is try to diagnose your problem.
Call CC and let them know about the problem you're having. They'll probably send out someone to check it out. If it needs servicing, demand that you get another one. Don't settle for them to repair it. I'm assuming you're within your 30 days of purchase, right?
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JDS
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Just bought the Samsung 5085. Am I basically stuck watching stretched screen on normal channels if I want it in widescreen? I read above that 16:9 is the format for HD. Anyone have any tricks to make the picture look better? there are several options, I just hate strecthed people. Thanks.
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Gunny
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DS - not sure what you're asking. If you have a widescreen source there should be no stretching when you watch it in widescreen. When you're watching a regular standard definition source, to avoid stretching you should set the TV for 4:3 picture size. It should remember the picture size settings by input source.
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New member
Username: Highbay

Post Number: 1
Registered: Nov-04
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I plan to purchase a 50" +/- rear projection TV and am a complete novice. I will use the TV to watch DVD's and Direct TV.I will probably add Direct TV HD.I was going to buy a Samsung DLP but after reading some of the posts on here I am unsure. I would appreciate any advice/recommendations from those with more knowledge than I have.
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Gunny
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Louis,
You can't really judge the rate of defects of a model or brand from the number of posts, unfortunately. Brands that sell more units, like Samsung, will of course have more people reporting problems, all else being equal. Also, keep in mind that the people who have no problems with their sets tend not to post much - they're busy enjoying their TV! The boards are a good way to find out the kinds of problems, but not the rate - I don't know how to do that except find an unbiased industry representative who is willing to talk.
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idunno
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Is there a tolerance or a vertical viewing angle we should be concerned about with a 44 inch or 46 inch DLP set? Due to existing placement limitations, and allowing for a 30-inch overall set height, the tallest stand we can use is 12 inches high. We can easily make a stand/shelf of that height, but we just realized that most of the stands sold with DLP etc sets are about 20 inches above the floor height. Will the 8 inch difference matter with a DLP? Viewing distance will be between 10 and 15 feet. Is LCD or plasma a better choice - even if the room is always bright in the daytime from many windows on the wall opposite the set? Thanks.

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New member
Username: Wpd332

Washington, NC
USA

Post Number: 1
Registered: Nov-04
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I have the HLN-437W, and use a DVI cable from the HD cable box (Scientific Atlanta) to the TV. When I switch to DVD and then back to cable, I get white fuzz. I have to unplug the DVI cable and plug it back in for the picture to come back. Samsung said I just have to deal with it as it's just an inherent problem with using the DVI input. Anyone else having the same problem? Other than that - awesome TV!
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Andrew Morris
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Louis,
I found many similar postings regarding Samsung TVs before I purchased mine, but found similar postings regarding other TV brands as well...covering everything from image quality, to user-friendliness, to more serious faults. If your a novice at buying new age televisions (as I was) I would focus first and foremost on what capabilities you want from your television (digital input, size, number/type of connections, PC compatability, etc.). I choose the Samsung DLP TV (HLN617W) because, at the time, it was one of the only TVs to have a PC-compatible input. It also (after spending countless hours staring at TVs) had one of the best images. I can now sit on the comfort of my couch with a wireless keyboard and mouse and enjoy my PC on a 1280X720 desktop - picture perfect image.

Also, being that DLP TVs are a relatively new technology, I went ahead and bought a service plan from Circuit City for two reasons - one, their policy includes a "lemon" clause that if they have to come to your house to fix anything three times they will simple replace the TV with a brand new one; second, their policy covers the cost of replacement parts, namely the bulb/ballast. The policy was the price of one bulb (~$300) so I figured, what the hell, if a bulb blows, I'm even.

Perhaps dealers near you will have similar policies or plans that can give you some piece of mind before spending $4500 on an relatively unmature technology like DLP, LCD projection, or plasma.

Hope that helps.
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New member
Username: Yhan

Post Number: 1
Registered: Nov-04
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Hey guys...

I just ordered a Samsung HLP4674W over the weekend. It should arrive in a week or so. I am very excited. I like the picture quality of the HLP xx85 and HLP xx74 series. I didn't like the built in stand of the 85 series so I opted with the 4674W. I have a relative working with SamSung so I got a really great price. (I won't mention the price) I've found a lot of interesting information here. I'll keep you guys updated when I get my HDTV.
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Robbie
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Here's a note from the silent group who just loves the Samsung DLP technology. I have a HLN5065W and experience some of the difficulties with audio-video sync, but it doesn't annoy me enough to cry wolf. I am puzzled though as to why I do not experience the problem uniformly. e.g. some DVD's play with more video lag than others. And some have no lag. I've noticed some lag on PBS HD but not on regular channels. I'm about to experiment with some of the suggestions in this thread.

Hey Jonathan, what model SciAtl box do you use? Acording to SciAtl's web site the dvi connector on my box is for future use so I didn't even try it. Maybe this IS the future... I use a 4200HD cable box.
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New member
Username: Craigclc

Post Number: 1
Registered: Nov-04
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I bought a HLP5063W and am experiencing a lot of Red pixels at times. It looks like snow. I am using a DVI cable from my Comcast (Motorola) HD Box. I can turn the TV off and it goes away for awhile. Anybody experience this? Thanks
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Bronze Member
Username: Stuermer

IL

Post Number: 21
Registered: Oct-04
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craig:

i have not heard of that red pixel problem. but when push comes to shove, i always blame the leased equipment first. call comcast and get the unit replaced, see if this fixes the problem.

also make sure you have the comcast box set to 1080i. you may want to look at DLoy's post for correct settings (and a couple other around it)earlier in this thread at: http://forum.ecoustics.com/cgi-bin/bbs/show.pl?tpc=2&post=153665#POST153665

I also posted the directions to get to the comcast settings here http://forum.ecoustics.com/cgi-bin/bbs/show.pl?tpc=2&post=154435#POST154435
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New member
Username: Wpd332

Washington, NC
USA

Post Number: 2
Registered: Nov-04
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To Robbie - I'm using the Sci. Atl. Explorer 3250HD. If the DVI port is reserved for future use, will it still work but only as good as the component video jack, or would it not work at all if it isn't supposed to work yet? (I confuse you?!?)

To Craig - I had the red snow problem a while back, but haven't seen it at all lately. I had no idea what it was. Best I can remember, it only happened on tv shows (didn't matter if it was HD programming or not) and not while watching DVDs, so I was thinking it was something witht he feed from the cable company. It's been several months (knock on wood) since it's happened, so I guess everything has gotten worked out.

2 new questions to everyone out there - Anyone have problems with the signal on the INHD2 channel? Mine breaks up every 5 seconds or so, with just a jump of the picture and losing the audio for a split second. Kinda aggravating. Doesn't happen on any other channels, but happens all the time on INHD2 (INHD1 is just fine).

Second question - has anyone had to replace the color wheel yet due to it wearing out, not due to it breaking/messing up? How much was a new one, and how many hours did you have on it before it wore out? Thanks to everyone for their help, and sorry for the book I just wrote!
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Canuck 1
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Hey guys, i just bought HLN4365W1X/XAC - what is newer, HLN or HLP and what is the differance. Thanks SSGENISIS for the postings - I will try the codes you provided for the sync issue.
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New member
Username: Wpd332

Washington, NC
USA

Post Number: 3
Registered: Nov-04
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HLP is newer than HLN. The HLN437W is slightly newer than the 4365W. As for the 1X/XAC, I'm not familiar with that. Was the 4365 on closeout? I've had my 437 for a year now, and figured the 4365's were all gone by now.
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Karl in Ky
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I have been looking for a new TV for a few weeks. Sams club has the HLN5065WX for $2,499.77. I would perhaps like one a little bigger, and they carry the RCA HD61LPW42 for $2,999.77 + $200.00 s&h. Are these really good prices or is there a catch? As a service tech myself (data and telecommunications) I always considered the extended warranty a sucker bet. After researching DLP TV’s I think I will consider buying one. And yes, we do have TV in Kentucky.
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johnnytv2004
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Hey Karl in KY... Glad to hear TV has made it's way to KY... lol
I'd be careful buying discontinued models, but thats just me.. I know two people who have bought and returned RCA DLP's. The picture was blah, looked more like RPTV than DLP... I have the Sammy HLP5063W. Crutchfield has this on sale for $2999.99 + 19.99 for shipping... And no sales tax.
I love my sammy DLP, the only other DLP I'd consider is a Toshiba. just my 2 cents
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Arnold V
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I purchased my HLP5063W at Good Guys. Unfortunately, they're not good at helping me and I'm getting ready to return it.
The problem is that when I watch widescreen DVD's, the DVD starts out in full screen. But when the actual movie starts, the picture shrinks to about a third of the screen. The Sony progressive scan DVD is connected to Component 1, so the only wide screen selections that I have on the Samsung are either wide or standard. This is driving me crazy. Thanks for any help.
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Arnold V
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I purchased my HLP5063W at Good Guys. Unfortunately, they're not good at helping me and I'm getting ready to return it.
The problem is that when I watch widescreen DVD's, the DVD starts out in full screen. But when the actual movie starts, the picture shrinks to about a third of the screen. The Sony progressive scan DVD is connected to Component 1, so the only wide screen selections that I have on the Samsung are either wide or standard. This is driving me crazy. Thanks for any help.
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Anonymous
 
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Arnold V,
I had the same problem until I changed the display settings on my DVD player from 4:3 to 16:9. Also on many widescreen DVD's the menu is 16:9 but the movie is even wider so you still end up with bars on the top and bottom.
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Robbie
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To: Jonathan Kuhn. On the SA Explorer 4200HD, DVI is active and functional. It does disable component outputs when plug in the DVI cable. Stretch & zoom also function. Since I moved the DVI cable to the cable box, I can't switch from DVD to see if I get any fuzz. I tried switching from a couple of other inputs (antenna, vcr) to the DVI with no ill effects tho. I have the resolution set to 720p to match the Sammy, but saw a post by dloy suggesting the Sammy's converters may be better than the cable box's. If this is so, I will set the cable box to 1080i and let the Sammy to the work. Now I need to find a DVI switch so I can add the DVD back in.

By the way, I've had the Sammy 10 months and have not experienced any 3 light kiss of death problems.
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New member
Username: Wpd332

Washington, NC
USA

Post Number: 4
Registered: Nov-04
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To Robbie - Can you try plugging your DVD player in via component cables, then switching from cable w/ DVI to DVD and then back to cable and see if you get snow. Does your Sammy have two DVI inputs on the back? If not, how will you plug DVD and cable in with DVI? I also wonder if the picture would be any better on newer issue cable boxes.

Thanks for all the input. I'm enjoying this forum.
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Canuck 2
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To Jonathon - the HLN 4365 was purchased last week at Costco in Canada. This must be the dumping ground for old models, after Kentucky...
They have a great return policy at Costco, and all you guys are scareing the hell out of me, so I think I may return it after Xmas , before the 3 lights pay me a visit. By the way it was $2,700. Canadian - about 2,000 US. I like the DLP, but I have seen the Audio/video delay, and the noise of the fan. Also, picture is bad on basic cable. Does the picture look great on High Definition Channels - Kentucky guy need not reply... LOL
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New member
Username: Wpd332

Washington, NC
USA

Post Number: 5
Registered: Nov-04
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Canuck 2 - the brand new 46" Samsung DLP is $2565 online from Circuit City w/ free shipping. I didn't see any 43" Sammy sets at CC or Best Buy. I'd definitely take the 43" back and do a little more looking! I'm with Cox Cable, and HD programming is wonderful. Every now and then I get the video delay, but not much. Even non-HD shows on digital channels are much clearer than on the analog sister station. You'll love the HD channels. Keep us updated on what you do.
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Ryan_In_KC
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Canuck2, I'm with Jonathan on this. After getting the audio synch issue fixed with what SSGENESIS recommended, the TV is wonderful. HD is spectacular and regular cable channels are still excellent quality. I have everything hooked up through component cables and I'm very pleased with the TV.
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New member
Username: Robbie

Monroe, NY
USA

Post Number: 1
Registered: Dec-04
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I decided to register here, so I have the whole name now.
Jonathan - You might want to check out another thread on DVI, "Home > Message Board > Home Video > TV Basics > Importance of dvi input". There is some good info there. I saw something about snow in DVI connections, but can't remember exactly where it was.
Due to the way the component cables route in my equip rack, they won't reach the DVD. I have not experienced snow when switching inputs. I use a DVI-D cable, Monster variety. Curiously though, when the cable is attached to the cable box and I turn it on, I get a display saying the TV is not HDCP compatible, use component interface, then that drops out and the picture comes up.
There is only 1 DVI input on the TV. One would need to obtain a DVI switch to handle multiple DVI inputs. There is some info on the Importance of dvi input thread here:
http://forum.ecoustics.com/cgi-bin/bbs/show.pl?tpc=2&post=90270#POST90270
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New member
Username: Wpd332

Washington, NC
USA

Post Number: 6
Registered: Nov-04
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Ronald, when switching back to cable from DVD (having to unplug and plug back in the DVI cable from/to the cable box), I get a similar message about not being HDCP comp., but then the picture pops up.

Today I was doing some fiddling with things (I've now learned to leave well enough alone!), and unplugged the DVI and tried plugging in the component cables from cable to TV. When I switched back to Component 2 on the TV, it said there there was no signal. I never could get the component cables to work for me. I tried turning things off and back on, but nothing. ANyone have any idea why the comp. cables wouldn't work? They worked fine up until I bought the DVI cable and started using it. Thanks in advance for the help.
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New member
Username: Rbg

Savage, MN
USA

Post Number: 1
Registered: Dec-04
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I just had a DMD assembly replaced in my HLP4663W to fix an issue where the video would occassionally go out and there would just be audio. Now in darker scenes (including HD) there are round-faded light images dotting the entire screen. They are about 3" in diameter and some overlap. This wasn't there before the TV was fixed. It is most noticeable when scenes fade to black but not as evident when bright pics are on the screen. Has anyone experienced this at all? Thx.
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dontgotaname
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Never had a picture-in-picture TV. Does it work with cable TV? We do not have indoor or outdoor antenna to get "free tv".
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Username: Mr_lynch

Seattle, WA

Post Number: 271
Registered: Sep-04
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Add a spitter and run a cable to each tuner input. PIP will work fine then.
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tp
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Re: DVI in Canada. I'm in Toronto, have a 4663, and a Rogers (Scientific Atlanta) Explorer 8000 (or whatever the Hi-Def PVR model is). I spoke with Rogers when I got the box a few months ago and again confirmed on Friday that the DVI output is "reserved for future use". Apparently they're s