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Thread: Sony KDF-42WE655 and Cablecard |
    
New member Username: Hamidnwlinkcom
Post Number: 1
Registered: Dec-04
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| Posted on Wednesday, December 01, 2004 - 03:57 pm: |
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I bought a Grand WEGA 42" KDF-42WE655 rear projection LCD HDTV. After installing a cablecard by Comcast, I could not see any station information such as TV and movie ratings for HD channels and digital channels. I can however see the these information for the analog channels. Comcast claims that this is a problem with the TV and I should contact Sony. Sony however is claiming this is a problem with the cable company. Has anyone seen this problem with their HDTV and a CableCard. If so how did it get resolved. I am trying to use the Parental Control from the TV set to Control what my kids can watch. I do not want to use a settop box since a cable card can replace a set top box. |
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| Posted on Wednesday, December 01, 2004 - 07:09 pm: |
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Have you tried the auto-channel detect feature in your Sony?
Peas |
New member Username: Hamidnwlinkcom
Post Number: 2
Registered: Dec-04
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| Posted on Wednesday, December 01, 2004 - 07:13 pm: |
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I did try that but after installing the cable card the auto-channel feature is disabled. All of the channels are dictated by Comcast. |
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| Posted on Tuesday, December 07, 2004 - 08:17 pm: |
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I have the exact same problem with the Sony KDF-55WF655 and a Scientific Atlanta Cablecard from Time Warner. The TV and movie ratings that should be encoded with each program are not recognized by the TV's Vchip, therefore not allowing me to set parental control for screening premium movie channels, etc. I really don't want TW playing around with the Cablecard if at all possible as it took them over 2 hours to get the new device working. Has anyone solved this problem of parental control with Sony? Does Sony recommend a firmware fix and if so, how do you get the patch. |
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| Posted on Friday, December 10, 2004 - 01:59 pm: |
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I just had a conversation with Sony's escalation manager and this is what I found out. TV's V-Chip is working correctly and there is no need for a firmware fix. All TV stations do broadcast the ratings ( they have to do it by law ) on both analog and digital. Cable Companies ( in my case Comcast ) disable this feature when using a cablecard for digital channels. Comcast claims this is a functionality of the cablecard and they have nothing to do with it and the only way to get the parental control is to get their Set Top Box for a fee, however cablecard is free. How interesting!!!!!! |
New member Username: Gbumaga
Post Number: 1
Registered: Dec-04
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| Posted on Monday, December 20, 2004 - 05:14 pm: |
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Same problem with my Sony TV and Comcast. I was wandering if there is some legal case (some requirement to provide the ratings). I hate to pull the card out of TV every time I leave the house at night. |
New member Username: Gbumaga
Post Number: 2
Registered: Dec-04
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| Posted on Tuesday, December 21, 2004 - 06:09 pm: |
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Called Comcast again. This time thsy told me that they do not alter the signal and that HBO and other providers do not carry the signal. Comcast adds it on for the box, but not the cablecard. Very strange. |
user 20000000 Unregistered guest |
| Posted on Saturday, January 22, 2005 - 09:30 pm: |
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We just bought a Sony KDF-55WF655 and Time Warner cable sent someone out who never installed a cablecard. The guy could not figure it out. We got the same message" firmware setup this could take an hour" all day long with no luck!! they are sening another tech out Monday but this is really a big dissapointment! |
New member Username: Sanman202
Post Number: 2
Registered: Jan-05
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| Posted on Monday, January 24, 2005 - 06:20 pm: |
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It's with the cablecards. At this time it has limited features avaiable. You cannot us most of the features that you have with the set top cable box. I went with the box instead of the card. They are working out the regulations and technology to eventually off all of the same features on the cable card. I'm surprised that the cable guy didn't know this. |
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Unregistered guest |
| Posted on Tuesday, January 25, 2005 - 01:48 am: |
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I have just recently tried to have a cablecard activated on my new Toshiba 46HM94 by Comcast. They have come out twice now and installed two different cablecards. Both times my system has recognized the cablecard but the ability to change channels was not functioning and a message comes back telling me it is acquiring the signal. I left it overnight and still locked up. When the cablecard is removed the channel change capability reactivates. I had them install a cablebox for now which works fine but I am having them out again Wednesday. I hope it works as I hate the cablebox!! |
Unregistered guest |
| Posted on Wednesday, February 02, 2005 - 02:32 pm: |
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Jimbo24
I have the same TV and have had the exact same issue, 5 cards, new cable throughout. Comcast gave up. I'm currently engaged with Toshiba tech support. Todays communication with Toshiba " we are working with Motorola on a software issue, we will be back with you shortly." They also stated that there are some diagnostics that could be performed if I still had possession of a card. Do not. Trying to get Comcast to come back and attempt to gain more info. You should contact Toshiba Customer Relations (800-631-3811) and log your problem. The more experience they have the better. |
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| Posted on Thursday, February 03, 2005 - 04:54 pm: |
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I had to give up on using the cablecard, becuase I did not want my kids see the adult programming shown late night on HBO without my control. I will go back to it once they have all the problems solved. At this time it is more worth my time to use a settop box and be done with it. Actually I am very happy with the settop box I have. It is a dual tuner DVR and can record HD programing for up to 15 hrs. The cost is about $10 a month. |
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| Posted on Thursday, February 03, 2005 - 08:16 pm: |
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The new boxes like the Motorola DCT 6400 duel tuner combo hi def tuner/dvr are in fact quite amazing. They have to be worth a 1000 dollars yet Comcast charges very little per month for them.
I swear I cannot tell the original broadcast from the playback, and that is using the 92 inch mega screen via an AE700U LCD PROJECTOR.
The picture is flawless |
Bronze Member Username: Lampright
Syracuse,
Utah
USA
Post Number: 21
Registered: Jan-05
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| Posted on Wednesday, February 09, 2005 - 02:45 pm: |
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Cablecard still has way too many bugs in it. I highly recommend people either stay away from them or also have a cable box until all the bugs are worked out between the cable companies, TV manufacturers, and cablecard makers. I wish the FCC would have lengthened the mandated timetable for their release...because they were not ready for the public yet.
I tried it for a week and it's almost usesless. I did find out there was a firware update for my TV to fix many problems, but I won't be using cablecard except for the rare cases of PIP.
If you're lucky enough to have a cable company like Comcast that has the awesome new Motorola HD DVR's, GET ONE!!! You'll love it! It's almost as good as Tivo and it won't cost you $1000 like a DirecTV HD Tivo. |
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| Posted on Thursday, February 17, 2005 - 11:24 pm: |
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I have a Toshiba 62HMX94 DLP TV, and I've tried to get the Comcast CableCard going for the past two days. The TV acquires the card but the card never gets the feed from the cable. Tried separate card to no avail.
Called my vendor Crutchfield who stated that there are some known problems with the Comcast Motorolla cards, exactly what I have. He recommended that I call Tosh directly and log a call.
Called Tosh and tech wants to diagnose the card tomorrow. He then says that he will provide me with the software fix which apparently does exist.
I may bail altogether on the CC and go to the HD box but I really want the integrated solution.
Seems as though I'm burned by premature technology release. Texas Dallas area Comcast network.
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| Posted on Sunday, February 20, 2005 - 07:11 pm: |
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I have the same problem with the cable card and the program info. From what I was told and a bit of reading between the lines it looks like the technology is just too new. We are all just test subjects at this point. I'm sticking with the card because I don't want to pay for the box when I have a tuner built in. Also, the "two" techs that set up my Sony Plasma said that my analog channels come in MUCH better than they do with the box. For me the only draw back is not having the program info or the guide. I feel like I am back in 1990 again.
Hopefully, Comcast will figure out how to make it work soon.
One more thing. I called DirectTV a couple of times. They had no idea what was going on. They just kept trying to sell me a box. I even have a dish already but didn't go with them. I had to educate the sales person on Cablecards as he had no idea what I was talking about.
I think we all will just have to wait for a while.
PS. Discover HD is now my favorite channel. It's almost as good as actually going on a vacation. |
Bronze Member Username: Lampright
Syracuse,
Utah
USA
Post Number: 41
Registered: Jan-05
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| Posted on Monday, February 21, 2005 - 02:23 am: |
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Rolyas,
The $10/month is well worth it for the Comcast HD DVR. I don't know how you can stand to go without a DVR....I'd rather not have any TV at all than watch it without a DVR, it's that dramatic of a difference! I take it you've never had Tivo/DVR before? Try it for a month or two, I guarantee you'll love it. That's the nice thing about comcast, you can try it without any commitment or up front hardware purchase. Plus you'll have your precious guide back again! |
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| Posted on Monday, April 18, 2005 - 11:53 am: |
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Thanks for all of the good posts. I have a KDF-42WE655 and had Time Warner use a set top box and I hate it. I lost PIP. So I am having a card installed tomorrow. Hope things go well. |
Bronze Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 51
Registered: Mar-05
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| Posted on Monday, April 18, 2005 - 12:53 pm: |
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DaveO,
Just in case you see the 161-6 error message on your Sony, when you go through the TV menu to the CableCard section, you should see two options show and reset. Usually the reset corrects the problem without you having to physically remove and re-insert the CC. You need to call Sony at their 1-800 support number and report the error message, they will set up an appt. to come out and fix what needs fixin'. Hopefully you will never see the error message, but just in case you do I've laid out what you need to do. Out of all the CC installations, Sony is usually one of the easier experiences and minimal problems. Keep us posted on how it goes. |
Bronze Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 52
Registered: Mar-05
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| Posted on Monday, April 18, 2005 - 12:59 pm: |
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P.S. to DaveO
To have your PIP functioning with the STB, all you need to do is spilt the analog RF cable at the wallplate, take one feed back to the STB and the other feed directly to the TV antenna ( this is not necessary with the CC as the PIP will work without the splitter when using the CC, keep in mind though that you can not view two digital channels when using the CC. This is also true with the STB and splitting the RF feed, unless you have two STB's)
regards |
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| Posted on Monday, April 18, 2005 - 03:45 pm: |
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Thanks for the info on the sony and cablecard, I will let you now how it goes.
BTW, Here is a very good article on why you would want a cablecard.
http://abcnews.com.com/5208-6449-0-10.html?forumID=104&threadID=47405&messageID= 628027&start=-1
Any info from the group on picture quality using cablecard vs. stb? |
Bronze Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 54
Registered: Mar-05
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| Posted on Monday, April 18, 2005 - 04:13 pm: |
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PQ with CC is far superior then STB will ever be in MHO. The debate on why CC is preferred is "jury still out". One technology is a limitation being addressed and hopefully will be corrected soon, even though everybody that has the one way version is gonna be outdated and p'd off when two way comes out. Access to PPV and MOD is a common complaint about current CC technology, so when two way hits the market, I don't know about you, but If I just spent 3 to 4 thousand dollars on a CC TV in June, and by Nov. it's out dated, I'd want some corrective action. Lack of being able to record out from the TV to a recording device was another oversight by the powers that make the TV's, but hey...stick around it's sure to change lol.
best of luck |
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| Posted on Wednesday, April 20, 2005 - 01:48 pm: |
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CableCard Update:
Two guys from TWC came out and popped the card in and it would not receive channels. They went to the cable card menu and did a reset (I think) which the guy told me downloaded firmware into the card and the TV. The screen said that the process could take up to an hour ss they left and told me not to touch the TV until they came back. After about 10 minutes, the TV tuned itself to a channel and all appeared to be fine. Being a good citizen, I did not touch the TV until they returned. The scrambled channels were not coming in. So the guys called the TWC Raleigh offices and waded through about 5 or so people and over 45 minutes until they finally found someone who could bind the numbers from the card to that of the services at the head. Once this was done, everything was fine. Lesson learned is that there are not too many people from TWC Raleigh who understand CC and Sony Wega.
Bottom line is that the PQ is excellent on all channels, I have a single remote, and no more STB. I am quite happy. |
Bronze Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 64
Registered: Mar-05
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| Posted on Wednesday, April 20, 2005 - 02:30 pm: |
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daveo,
Actually the reset feature on your Sony has nothing to do with downloading firmware, I believe this feature defaults the TV settings back to factory specs. The only reason you would need to do the reset is if you see any error messages "161-XX" as previously mentioned. Usually speaking a reset only takes about 10-15 minutes. If you ever see a firmware update in progress, this would be due to software that drives the CC is being updated by the cable company, it usually says will take an hour and on the Sony TV's it takes about 11 to 20 minutes to complete. (I've seen other brands take 45 minutes to an hour)
Until the installers call in the Host ID and CC ID, you won't receive any digitally encrypted/CP channels. Once the CC "exist" in the cable system, the services you pay for are authorized to be view through encryption/decryption (ECM's).
Hope everything remains to your liking, feel free to post here if you have problems and aren't getting answers on end, I'll try to help.
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ccisgoodtoo Unregistered guest |
| Posted on Thursday, April 21, 2005 - 08:59 am: |
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I have a dual tuner Panasonic with CC. I kept my conversion box to have program guide access only, all my viewing is done in CC connect. The CC mode blows away the cable company box mode in both picture quality and sound quality. There is definitely a reason to use your CC connection. |
Bronze Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 69
Registered: Mar-05
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| Posted on Thursday, April 21, 2005 - 11:17 am: |
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When they ultimately come out with the two version of CC TV's, life will get even better. Nice to see another happy camper with a CC! |
Engineear Unregistered guest |
| Posted on Sunday, May 08, 2005 - 02:37 pm: |
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Had the card loaded last Thursday. All is great 'till that night. The screen goes blue for a few seconds, comes back on and hd is gone and all cable channels are numbered differently?! It was late so I go to bed. I call COX Cable(live in Mesa AZ)Friday morning and they will send a repairman Saturday. Friday after work...ALL channels are back...for a few hours. The screen goes blue, but when the picture comes back a few seconds later...it's like it was...all channels are as normal! This happens a few times that night. Cox calls Saturday about 6pm. He tells me there's no use in coming out, seen this before and a new card doesn't help. He suggests to call Sony for a firmware update that can be downloaded thru COX Cable via the "ethernet connection on the back of my tv"! I don't see "another" connection like he says. I've yet to call Sony but am about to. He also said Mitsu, RCA and Sony have the most problems with the card at this point and suggests going to a box 'till the card becomes stable.
The picture is superb. If I need to go to the box for a time I will. Anyone have this kind of situation? Any input is welcome. |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 102
Registered: Mar-05
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| Posted on Monday, May 09, 2005 - 07:55 am: |
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Engineer, The CAT5 connection he is referring too I believe is only found on the back of RCA's, not your Sony. His statement that Mitsu,RCA and Sony have the most problems with the CC at this point would raise a big question mark. I can't speak on behalf of COX because I don't work for them, but we're not seeing any issues with Mitsu, as long as they have the current version of firmware, RCA no problems what so ever, Sony's the only problems we've had is some earlier models that have the 161-6 error codes, which Sony will come out and fix. The fact that your TV channel plan changed a simple reset through your cablecard menu should temporarily fix the situation, but you should call Sony right away and report that problem if it keeps coming back. Keep us posted as to what they tell you and if they come out to fix anything let us know that too. |
Engineear Unregistered guest |
| Posted on Monday, May 09, 2005 - 10:16 am: |
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Talked with "Cat" and "Danielle" at Sony. They made the 1/2 hour wait tolerable. Cat said there are NO downloadable firmware updates at this point for this model but Sony is aware of some issues and will release fixes when ready. She confirmed the no ethernet connection. She gave me the number of a repairman to come out to see if something internal is wrong, though it's probably the card. While I was talking with her the screen went to gray with the message.." call your cable co. to have cablecard activated...", I clicked the channel changer, the picture returned to normal and since then it's been fine.
I'll call the repair guy today to set up a time and let you know...the continuing saga... |
Engineear Unregistered guest |
| Posted on Tuesday, May 10, 2005 - 01:54 am: |
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Talked with the Sony repair guy..thinks/knows it's the card Cox uses but will come out Saturday to probe around. I have not had a problem since I talked with Sony on Sunday..all is quiet..knock on wood. |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 104
Registered: Mar-05
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| Posted on Tuesday, May 10, 2005 - 09:10 am: |
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Thanks for the updates |
engineear Unregistered guest |
| Posted on Sunday, May 15, 2005 - 11:33 am: |
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Well..the Sony "guys" were out yesterday. They wanted to unplug the card and reset but decided against it when I said it's been fine for a week..no problems. So they took the remote and brought up a diagnostic display that showed the tv as running normal. They wouldn't tell me how they got that screen.."not allowed to tell you"..whatever. So, looks like the card was the culprit...but if the card is bad why isn't it bad all the time? Nothing wrong has happened in over a week.
Picture is wonderful and all who see it marvel at how clear it is. |
engineear Unregistered guest |
| Posted on Monday, May 16, 2005 - 06:31 pm: |
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Lost the HD channels today. Have tried turning the set off for a minute or so and turn back on but still no HD. If it continues I'll get the box. My question to Cox will be.."Since you provide the CC service and it's not stable, why should I pay extra for the box?" Technology bytes! |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 116
Registered: Mar-05
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| Posted on Tuesday, May 17, 2005 - 11:02 am: |
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are the channels black?
any error messages?
Can't speak for COX but I would raise that argument to them and see if they're willing to waive the fee for the STB until they figure out what is going on. It would make sense that they do such, based on a foundation of your argument, I know our company does that, but I don't work for COX. |
engineear Unregistered guest |
| Posted on Wednesday, May 18, 2005 - 02:16 am: |
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When hd goes out..the channels are black, in the upper left corner it says "no signal". Hd was back all day today. Cox is sending a guy out thursday to check/replace card. There are no error messages. |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 118
Registered: Mar-05
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| Posted on Wednesday, May 18, 2005 - 08:05 am: |
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Have you tried the option to reset through your TV's CC menu? Instead of taking the CC physically out to reset it that is...
I wish I had a good answer for you as to why you're having so much trouble, we plug 'em in, get 'em hit, and walk away with no problems. Take a look at your CP info screen and see how many EMM's you have ( EMM Count and what does the Decryption Status and PowerKey Status say? You should have no less then 39 EMM's, Decryption Status should say OK and the PowerKey Status should say Ready. This is best checked on a digital or HD channel, preferred if it's on a channel you're having problems with, this provides the best information as to what the CC is seeing in the form of data. |
engineear Unregistered guest |
| Posted on Thursday, May 19, 2005 - 11:55 pm: |
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Hey Cableguy..thanks for the info. I have not yet tried the CC reset. Cox guy was out today..put in a new card...will see what happens. My son showed him this website and your responses...was informative..he didn't know of other CC manufacturers. I'll let you know what happens. |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 121
Registered: Mar-05
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| Posted on Friday, May 20, 2005 - 02:55 pm: |
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Cool, I'm always lurking about seeing what's going on. Hang in there |
engineear Unregistered guest |
| Posted on Sunday, May 22, 2005 - 12:24 am: |
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So far, so good. |
Unregistered guest |
| Posted on Tuesday, May 24, 2005 - 02:13 pm: |
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Hi Cable Guy; I think all of your comments are great and very helpful. I have a Sony KD30xs955 purchased 1-29-05 from Sears and would like to hear what you have to say. I am experiencing the same symptoms CC as many others. TWC has been here numerous times, including their Technical Operations Mgr. TWC has replaced the CC twice and only the 2nd card works. There were 2 unsuccessful card swaps after that. All cables and connections are clean and there are separate dedicated cables to both the TV and a HD STB (no splitters). Sears (they own the warranty) was here yesterday (5-23) but didn't know what to do even after talking with Sony.
Specifically, the HD STB is fine, no problems there. But, when using the CC, I have one HD channel that is tiling (signal breaking up)intermittently while all other analog, digital & HD channels work fine. About once a week, I get the infamous 161-6 error message. All of the digital channels then disappear and over time, some HD channels do also. At the same time, the tiling on the one HD channel goes away. When this first started, TWC researched 161-6 and said it had to do with the buffer on the CC or the TV being exceeded. So, I think the tiling on the HD channel is some how related to this buffer problem.
After I perform the Reset function on the TV for the CC, all of the lost channels reappear as well as the tiling on the one HD channel.
Before I go any farther with Sony, Sears or TWC, I would like to hear what you have to say about this. Also, related to your May 18 response to "engineear", please comment on what my CP screen shows screen shows for both a good and the tiling HD channel:
Program Num: 15
CCI Byte: 0x00
ECM: 0
EMM: 0
Decryption Status: OK
Power Key: Ready
EID: 0xffffff
MKS Period: 100sec
KSE Ct: 0 |
Silver Member Username: Cableguy
Deep in the ...
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Post Number: 125
Registered: Mar-05
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| Posted on Wednesday, May 25, 2005 - 08:58 am: |
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Yankee-
The infamous 161-6 error code can only be corrected by calling Sony and reporting the issue. They should give you a number for a local Sony Factory Authorized repair shop and swap out the CC slot in your TV.
The CP information screen shows no ECM's or EMM's, this indicates two things:
1. You weren't on a digital or HD channel when you went to the CP diagnostic screen
2. You went to the screen before the CC recognized CP authorization
Anytime you are on a digital or HD channel you should see ECM's ( the number will keep climbing the longer you're watching that channel, then reset to 0 when you change channels.
The EMM's need to be at least 39 in order for the CC to function properly.
I have seen some cases where CP authorization was received but no EMM's or ECM's were detected, usually, given time, this corrects itself if the CC had been working prior to the 161-6 error.
The tiling HD channel you have could be seeing a high BER(Bit Error Rate) which could indicate some form of ingress (broadcast digital or analog signals finding entry into your cable wiring.) If you have called your TWC and reported this tiling problem, which is seperate from your 161-6 error, what have they done to try and correct this?
Anyway...call Sony and report that 161-6 they can fix that, the tiling part ( if you can wait) address after they swap out your CC slot. If it still remains call TWC and have them come out, leave no stone unturned...replace cables, splitters, have them run a test lead directly from the tap to your TV and see if the problem still exist.
regards,
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New member Username: Yankee_in_sc
Pawleys Island,
SC
Georgetwon
Post Number: 1
Registered: May-05
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| Posted on Wednesday, May 25, 2005 - 10:33 am: |
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Cableguy, This is Yankee. Thanks, will call Sony. Just wanted to be sure.
The CP screen info was from 2 HD channels Fox and the one that is tiling, ABC. But, I was flipping back and forth. So, will try letting it sit on one channel for a bit before taking a
CP reading.
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Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 126
Registered: Mar-05
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| Posted on Wednesday, May 25, 2005 - 03:56 pm: |
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David aka yankee:
No need to flip back and forth...just let it sit on the channel, then go in and out of the CP information screen...you should see the ECM count climbing. The bad thing is this particular info screen really doesn't tell you anything about the QAM, it's a hidden diagnostic and I don't do hidden diagnostic screens. However, if you have a regular HD converter that you can use...see if the same HD channel tiles on the converter. If it does the issue is easier to diagnose. |
New member Username: Yankee_in_sc
Pawleys Island,
SC
Georgetwon
Post Number: 2
Registered: May-05
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| Posted on Thursday, May 26, 2005 - 10:35 pm: |
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cableguy, How long should it take to see the numbers change? I did let it sit on one channel for about 15 to 20 min. but there was no change..still zero. Also, I have a HD STB. The HD channel does not tile on the STB, only the CC. TWC here says that the tiling is happening on all CCs regardless of TV make. They think it's their's to fix....we'll see. Everything on the STB works fine.
RE; the 161-6 error fix. Really do not understand why the Sony front line CSR's don't know about 161-6. After navigating thru Sony, they ended up telling me that because I purchased the TV at Sears, I had to go to Sears for the fix because Sears owns the Warrenty. Sears has already been here once and didn't know what to do. I told them today to dig deeper and send a qualified Tech that has intimate knowledge of the 161-6 error.
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Silver Member Username: Cableguy
Deep in the ...
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Post Number: 127
Registered: Mar-05
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| Posted on Friday, May 27, 2005 - 08:12 am: |
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You should see ECM's climbing higher every time you exit the CP info screen and go back in the number should have changed. If you simply sit on the CP info screen and see if the numbers change they won't.
I have a question, When did you buy your TV? Regardless of where you bought it, the TV has a manufacturer warrenty usually for 1 year from date of purchase, being that the DCR TV's are so new I hardly think they are out of warrenty coverage yet. Anyway.... according to your warrenty Sony covers it for 1 year from date of purchase, if you bought an extended warrenty and your TV is out of warrenty from the manufacturer, then Sears would be responsible for the repair work. If that's the case I would call and ask to speak with a manager and tell them they need to contact Sony and find out what they need to do to fix this problem. |
New member Username: Yankee_in_sc
Pawleys Island,
SC
Georgetwon
Post Number: 3
Registered: May-05
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| Posted on Friday, May 27, 2005 - 01:19 pm: |
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The ECM's stay at zip no matter what I do. The TV was purchased 1-29-05. So, the warranty isn't the issue. Sears says they own the warranty and they said they will fix it. The hard part for them is to get educated on 161-6 and find a qualified tech. that knows what to do. |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 129
Registered: Mar-05
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| Posted on Sunday, May 29, 2005 - 08:14 am: |
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OK, get the Q-box replaced that will take care of the 161-6 error code. If you have to have Sears do the warrenty work (which is beyond me why the manufacturer isn't covering the warrenty)tell Sears to call Sony and find out what they need to do to replace the Q-box, that's what needs to be done. As for the ECM's never moving on a digital channel, something is wrong, hopefully the Q-box will correct that, but I'm not 100% certain that's gonna. |
engineear Unregistered guest |
| Posted on Sunday, May 29, 2005 - 08:43 pm: |
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Hey cablemon! Got around to trying the ECM test..the numbers climb as you said. I've not had an issue since COX changed the card. Thanks for all your input. Good luck Dave...patience. |
Silver Member Username: Cableguy
Deep in the ...
U.S.
Post Number: 132
Registered: Mar-05
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| Posted on Tuesday, May 31, 2005 - 07:15 am: |
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Engineear, glad to hear everything is finally working ok....sweeeeeeeeeeeet!Of course they climb..lol, they're supposed to. Silly wabbit, Trix® are for kids |
Scooter T Unregistered guest |
| Posted on Thursday, June 02, 2005 - 03:49 am: |
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I have Sony tv KDE42xs955. I am using the cable card option. MediaCom is my provider. I think that they are using the Motorola CC. The tv works great. I get all the channels that I should. The problem that I'm having is on the pay HD channels. It's like having the small dish in a heavy rain storm. The picture goes to a bunch of tiny squares and the sound studers. I think you call this tiling. I have not seen anything in the menue about error code 161. I would like to kn |
