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Thread: Archive through September 27, 2004 |
    
New member Username: Jvan
Post Number: 1
Registered: Mar-04
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| Posted on Friday, March 12, 2004 - 04:04 pm: |
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I have a 42" Samsung DLP, about three years old. The bulb blew on it (out of warranty of course) last month - I just got it back from the repair shop. The tech tells me that everytime the tv COMPLETELY loses its power source (unplugged, power outage, etc.) the settings will reset, producing a dark picture once power is restored. The only way to get the "brighter picture" back is to have a technician go into the box with a special tool and fix it. They told me Samsung made the tv this way. This sounds like a load of crap to me? Advice.....? |
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Bronze Member Username: Emkmd
Post Number: 43
Registered: Dec-03
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| Posted on Saturday, March 13, 2004 - 10:13 am: |
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Not aware that Samsung made a DLP threee years ago.
-E |
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| Posted on Thursday, June 17, 2004 - 01:00 am: |
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i don't know about samsung, but ti has been working with dlp for about 10 years.
i was about to buy the new 50" samsung dlp but the salesman told me that when there is a power outage the tv has to be repaired.
on another note, when i've looked at these tvs setup in the stores i've noticed that the audio and video is not in sync. the timing of when a movie character started moving his mouth to talk did not at all line up with when the sound actually came out. |
Twotone Unregistered guest |
| Posted on Tuesday, June 22, 2004 - 06:40 pm: |
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I have a 50" Samsung DLP and it will just shut down. The three indicator lights on the front of the TV will start blinking. At that point you can do nothing but unplug the power. After waiting a few hours, I can start up the TV again and everything works fine for awhile and then it shuts down again. The TV will work for 20 minutes to 2 hours. Has anyone else had this problem and what was the fix. |
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| Posted on Friday, June 25, 2004 - 09:14 pm: |
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I just purchased the 50" Samsung DLP and had to send the first set back to Best Buy. It would not power up correctly and I could only get it to come on by re-setting the power. I did not notice any sound sync problems but I do see it on the replacement set if the picture is not in the 4:3 ratio. The good news is that I purchased the extended warranty so Best Buy gets to fix any problem for the next 4 years. |
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| Posted on Wednesday, June 30, 2004 - 01:22 pm: |
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All,
DLP uses 100 Watts light to create that bright image on its DMD chip. That light is very hot during normal operation and therefore if there is any power outage the cooling fan does not get any chance to cool its internal components. The results? Shorter life for the light bulb and other internal components. To avoid this kind of problem, you may want to purchase a UPS and therefore if there is any sudden power dissruption, the UPS still provides your DLP some power to cool itself down. |
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| Posted on Wednesday, July 21, 2004 - 06:32 am: |
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anybody can help me to solve my problem of my tv ... who knows about the SMR4000 ...the problem is when turn the plug is connected to the source there was a standby mode but then when i turn on the power shitch..nothing come out ...pls help me to solve this problem .... |
New member Username: Bert2
Post Number: 5
Registered: Jun-04
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| Posted on Wednesday, July 21, 2004 - 06:50 am: |
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Ah!, so we have a power cut and the machine overheates causing a fault that is not then covered by warranty or able to be challenged in the courts. I don't think so. This is a forseeable event and could be overcome by including a capacitor in the fan circuit. |
New member Username: Wlball47
Dall,
Texas
Usa
Post Number: 1
Registered: Jul-04
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| Posted on Friday, July 23, 2004 - 03:57 pm: |
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I have been purchasing via auctions the DLP replacement module boards. They are manufactured by Texas Instruments, brand new, and verified by T.I. Tech's. If anyone has a need for any replacement part and you know what the part name and or number is, I have them--Brand New! |
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Rich louis Unregistered guest |
| Posted on Wednesday, July 28, 2004 - 01:31 am: |
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I just purchase Samsung DLP50"- HLP5063W about a month ago. After the first day I didn't get any picture. Blinking 3 indicator lights. Manual says possible defective bulb call technicial. Store says they will call warranty service. I say Bull@#$! NO WAY. I demand and get another new one to replace it. Now a month later and the one I have is starting to act up. No picture. The TV tries 3times to get the bulb or picture image unsuccessfully then the 3 flashing light come on. Picture won't come back on unless I unplug it for a while then it stays on for a while. Has anybody else had this problem? I'm going to contact samsung tommorrow. Is this a product problem or did I get 2 bad TV's? I think product problem. Could it be similar to the Sony bulb problem with their rear projection TV's? Good thing I bought 5 yr warranty. Any advice. |
Rich Louis Unregistered guest |
| Posted on Wednesday, July 28, 2004 - 01:37 am: |
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I just purchase Samsung DLP50"- HLP5063W about a month ago. After the first day I didn't get any picture. Blinking 3 indicator lights. Manual says possible defective bulb, call technician. Store says they will call warranty service. I say Bull@#$! NO WAY. I demand and get another new one to replace it. Now a month later and the one I have is starting to act up. No picture. The TV tries 3times to get the bulb or picture image unsuccessfully then the 3 flashing light come on. Picture won't come back on unless I unplug it for a while and restart. Then it stays on for a while. This has happened 3 times now. Has anybody else had or heard of this problem? I'm going to contact samsung tommorrow. Is this a product problem or did I get 2 bad TV's? I think product problem. Could it be similar to the Sony bulb problem with their rear projection TV's? Good thing I bought 5 yr warranty. Any advice. |
Unregistered guest |
| Posted on Monday, August 09, 2004 - 02:35 pm: |
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Rich, I also purchased the same tv (HLP5063w ) and have experienced the same scenario. My 2nd tv has not been delivered yet. In addition, to no picture I would also get vertical lines in the picture at 1" increments visible mostly on white or sky blue backgrounds. Screen would go to black after 30 minutes, then I unplug and it would stay on for a while. I bought a 4 year warranty. Now, wondering if this tv will last. Bob |
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| Posted on Tuesday, August 10, 2004 - 03:15 pm: |
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Same problem here. Had it for two weeks and the lamp light began to flash. After powering it off for a couple of hours and plugging it back in all the lights would stay on. I just exchanged it for a 2nd one and hopefully it won't happen again. |
Unregistered guest |
| Posted on Tuesday, August 10, 2004 - 06:43 pm: |
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Exactly the same problem I have had with the HLP5063W. First one ended up totally dead within 23 hours of brand new. Second one is acting the same on a more frequent basis. Current fix is to unplug for no less than 10 minutes (20 minutes is more reliable for successful restart).
OK.... now we've established a major issue common to almost every unit of this model. SAMSUNG == what are you going to do about it???
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Unregistered guest |
| Posted on Tuesday, August 10, 2004 - 09:50 pm: |
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I also have had the 3 blinking light dead picture
on my 2 week old HLP-4663W. Called Samsung and
was told "problem what problem". It went straight
back to SEARS.
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New member Username: Randygator
Lakeland,
FL
United States
Post Number: 3
Registered: Jul-04
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| Posted on Tuesday, August 10, 2004 - 10:31 pm: |
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Is this a problem with just the 50", or does it show up on the 61" also.
I have a HLP6163W on order right now. |
Bob Janoske Unregistered guest |
| Posted on Thursday, August 12, 2004 - 08:17 pm: |
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It looks like it is a problem for the 46" and 50", so it may be also for the 61".
Samsung really needs to get off their butt, or sales will drop to nil. |
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| Posted on Saturday, August 14, 2004 - 07:45 am: |
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All,
I've had my HLP5063W for 4 weeks and absolutely love it! No problems to speak of until I pay my AmX today! If I had only one complaint it would be the reproduction of analog signals. Hard to blame Sammy on that. |
Whatever Unregistered guest |
| Posted on Saturday, August 14, 2004 - 11:10 am: |
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"OK.... now we've established a major issue common to almost every unit of this model."
WOW, if that's true Samsung is in big trouble! According to the empirical evididence in this thread and by the time that comment was made, not only would Samsung have made a crappy product, they also would have only sold 5 hlp5063 sets!!! FWIW, here's a link to a poll taken.
http://www.avsforum.com/avs-vb/showthread.php?s=&threadid=422855&highlight=poll |
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| Posted on Sunday, August 15, 2004 - 02:10 pm: |
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I've had my HLP5063W for 31 days. Last night, the picture died and I got 3 blinking lights. Sounds like the same problem other folks are having. I hope Tweeters can work with Samsung to resolve the issue. |
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| Posted on Sunday, August 15, 2004 - 11:00 pm: |
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FWIW.....I saw the 5085 next to the 5063 at CC and the 85 blows away the 63 series....CANNOT wait for the 5674 to come out it is gonna be amazin!!!!!!!!!too bad they couldn't roll it out for the olympics..... |
Unregistered guest |
| Posted on Monday, August 16, 2004 - 12:46 pm: |
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I was thinking about buying a HLP5063 but now I am hesitating. Should I wait? |
lr sanders Unregistered guest |
| Posted on Monday, August 16, 2004 - 10:23 pm: |
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I have a 61 inch Samsung DLP. It is about 5 months old and have had no problems with it. I came to this site looking for the price of a light bulb for when it does go out someday.
It is usually cool in the basement where I have it - I wonder if these problems are related to hot rooms? |
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| Posted on Monday, August 16, 2004 - 10:44 pm: |
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Ron,
go see for yourself at CC |
Unregistered guest |
| Posted on Tuesday, August 17, 2004 - 12:03 am: |
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just purchased samsung hlp4663 from circuit city. when i play a movie that is in widescreen displaying the black bars on top & on bottom. the top bar sort of curves in towards the middle of the screen approx. 1/4 of inch from that of the side of the screen. this happens no matter what source dvd,cable & satellite. i took the first tv back & exchanged it & the same thing with the second set. any feedback would be greatly appreciated
thanks paul |
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| Posted on Tuesday, August 17, 2004 - 01:32 pm: |
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I think this is being caused by your picture size setting. Make sure it's in 'Wide' and not one of the others. That should solve the problem. |
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| Posted on Tuesday, August 17, 2004 - 05:27 pm: |
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it is set to wide. a samsung tech came out today and was not able to correct this. since this is on the 2nd set it must be an inherit flaw in this model. guess it will be going back to cc and back to the sony xbr 960. |
H Houston Unregistered guest |
| Posted on Wednesday, August 18, 2004 - 08:06 am: |
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I too am having problems with the Samsung 50 inch DLP. You never no when you will have a picture. Brandsmart USA is so slow to respond on a service call, 10 days. They are coming out today and if we get a picture when they are here, they will say its okay. I though Samsung made a better producxt than this. There is a manufacturing problem with this system and I think all of us should bombard Samsung and Consumers Report with Email and letters. Maybe we can get a recall on this system. I too bought a four year extension warranty, but I had a Mitsubishi for 14 years with no problems. |
Unregistered guest |
| Posted on Thursday, August 19, 2004 - 02:27 pm: |
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Has anyone had trouble with the HL-P5063W, and the audio out not working. My brother in law has one, and since he bought it in April it hasn't worked. I don't see any option to turn it on or off. Should it be on all the time? |
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| Posted on Friday, August 20, 2004 - 02:29 pm: |
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We bought a 50" Samsung (HLN5065W) at Best Buy just over a year ago. We don't normally purchase extended warranties but the sales person at Best Buy recommended the extended warranty because the bulbs are prone to burn out in about 3 yrs and the cost of just one bulb would pay for the price of the extended warranty. We took the 4 year extended warranty for $300. Two weeks ago the picture went out with only sound remaining. Basically the same senerio - blinking indicator lights on the front of the TV until sound also goes. Pull the plug, wait, no picture but sound comes back and then it shuts down again. The service man arrived today. He said it's probably the bulb (he didn't bring one) and hated to be the bearer of bad news but the bulb is not covered by warranty. He said he would go back (half way across the state) and get a price on a bulb for us. I saw this string of emails as I was searching (unsuccessfully!) for the price of a bulb on the net. |
Unregistered guest |
| Posted on Friday, August 20, 2004 - 07:34 pm: |
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Purchased a new HLP5063W at CC in June. Had startup problems from the getgo. By end of July was only getting the evil 3 flashing lights at startup. Contacted Samslug and had to leave a message as I don't think they ever intend to answer. It took them 2 weeks to get back to me, referring to a local repairs shop. 3 days later tje repair shop said DLP TV was not repairable and that I should contact Samslug. I contacted them and they said a Customer service rep" would get back to me. After 4 days I'm still waiting for the return call. |
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| Posted on Tuesday, August 24, 2004 - 03:57 pm: |
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I too bought a new HLP5063W from CC in June and started experiencing startup problems after few weeks. I think it was the bulb because it would work again if I removed it and reinstalled it. The TV would never die, just not start after being off for a night (3 flashing lights). I called Samsung and they sent a tech out within a week. He replaced the entire light engine (kind of cool, pulled the whole thing out and was finished in about 10 minutes). I told him I thought it was the bulb but he was set on replacing the entire engine, almost as if he knew this was an ongoing problem. I never bother calling CC, I just figured it would be a headache trying to get a new set. So far the TV has been fine, over 2 weeks and counting... |
Kenneth Unregistered guest |
| Posted on Thursday, August 26, 2004 - 01:00 pm: |
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I bought my HLN436W DLP TV a year ago. It just passes my warranty. Now, the 3 light blinking appears and service man quote me $1400 to replace the engine. Does any one has the same problem? Would Samsung do something about it if I am out of the warranty??? Unfortunately, I didn't buy the extended warranty.... |
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| Posted on Thursday, August 26, 2004 - 01:24 pm: |
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You might want to try just a new bulb first... |
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| Posted on Tuesday, August 31, 2004 - 10:26 pm: |
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I just bought a HLN437W a few weeks ago. After about a week, I got the infamous "flashing LED" problem (3 cycles without video, all 3 LED's flashing). They warranty guy came after a week (!) and replaced the bulb a week ago. Now I am getting the same problem again! I am really, really angry. Has anyone gotten this fixed? |
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| Posted on Tuesday, August 31, 2004 - 10:28 pm: |
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Same problem, the fix was to get a different model TV but aparently Samsung is having real issues with this as even teh new models do it. I hope that you purchased an extended warranty |
Bob Janoske Unregistered guest |
| Posted on Wednesday, September 01, 2004 - 08:11 pm: |
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The Best Buy repair Tech was out to check out my 5063 with this problem, and said he knew what it was before even turning it on. He said he was supposed to replace the bulb and the "driver" (what we have been referring to as the ballast). He had bulbs, but the ballast was out of stock. It is supposed to be delivered direct to my house tomorrow (Thurs. 9/2), and then I'm supposed to make a service appointment for him to install bulb and ballast. I'll post the results (may not be for a week). |
Eric R. Unregistered guest |
| Posted on Wednesday, September 01, 2004 - 08:42 pm: |
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"Rich Louis" and everyone else... I too am having this "no picture, 3 lights flashing problem," - I found this forum through a Google search. I purchased the HL-P5063W on 7/31/04 and started getting this problem on 8/29. I was able to get it to work eventually by unplugging it for some time, then giving the bulb time to warm back up. However today it just won't start up. It basically tries to warm the lamp twice before giving me the 3 lights of death... I just called Samsung and they will schedule a technician visit to replace the bulb. I don't think they are aware of this problem. Anyway, I would like to keep this dialogue going, so please stay in touch. I think I'm going to write Samsung and include a link to this forum. |
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| Posted on Thursday, September 02, 2004 - 11:09 pm: |
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I had a Samsung HLP-4663W that was delivered on August 7th. It lasted for 2 weeks (exactly) until it started having the "3 flashing lights at startup" problem. It would give me that problem randomly although it was usually after watchiing TV for a while and then turning it off it wouldn't come back on.
I called CircuitCity and they delivered a new HLP4663W two days after I called. I've had the new one for a little less than 2 weeks and although it has been working fine, tonight it took a while to power on. I can see the problem developing before my own eyes. If it fully manifests itself like I expect it will, I will be reaching out to Samsung to get it fixed (replace balast/bulb).
I agree this is a problem that they need to be made aware of and offer proactive repairs but I got an amazing deal on this TV and there is nothing out there available for this price that comes even close.
Can someone tell me what number you called for Samsung to send a tech out? |
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| Posted on Friday, September 03, 2004 - 07:35 am: |
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I have the 50". I dont have any lights flashing or lights blinking, but there is a very loud buzzing noise that varies at times. Lately, its getting too loud to watch anymore. It sounds like its going to explode. I think its the fan inside there because it buzzes even after turned off while the fan cools the bulb. Any advice about this? Should I pull apart and grease it or get it fixed? Ideas on cost of this? |
Eric R. Unregistered guest |
| Posted on Friday, September 03, 2004 - 08:38 am: |
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"Anonymous" - I called the general 1-800-SAMSUNG number and connected to technical support. If you're under warranty, they'll initiate a service request number for you. I'm now waiting for the service place in my area to get the specific bulb/ballast in. My TV is down until about Tuesday/Wednesday of next week. |
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| Posted on Friday, September 03, 2004 - 10:15 am: |
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Eric,
Thanks for the response. Do you think it's best to go through Samsung or CircuitCity? I purchased the extended warranty service through them for 2 years...the way this TV is going I may have to extend it for 4 years. What's your take, Circuit City or Samsung??
BTW, I found this leaflet that came in my TV box yesterday saying that after you turn the TV off, the fan runs for about 1 min to cool the bulb down and if you try re-powering the tv back on before that 1 min, it may take longer because the bulb is still too hot.
I tried it and it does do it. if you turn your tv off and then immediately turn it back on, most of the time it takes longer than usual to power on. I can't imagine this is healthy to do often so I'm going to try and avoid this going forward.
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| Posted on Friday, September 03, 2004 - 01:20 pm: |
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I have owned a 50" Samsung for 22 months and just this week I got the 3 lights of death. To this point it has been a great set. No other problems and we have been very happy with it. I bought it from Tweeters and fortunatly purchased a 5 year extended warrenty. Tweeters tells me they will order a bulb but it wont arrive until the 15th of the month. Is the ballast also necessary? What is the ballast by the way? Is this the entire light engine? |
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| Posted on Friday, September 03, 2004 - 02:57 pm: |
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I also own the Samsung 5063W, not having any problems whatsoever.
Many of you are saying that your 'solution' is to pull the plug and wait 10 or 20 minutes. That action, right there, is what is causing damage to your TV! Turn the power off via the remote (fine), but do not unplug the TV. That will stop the cooling fan from running, drastically shorting the life of your 100Watt bulb.
I keep my power cord connected, and run the TV off of a UPS, so that if the power goes out [or flickers], the TV won't see it, and gives me a chance to shut the TV off correctly. |
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| Posted on Friday, September 03, 2004 - 03:51 pm: |
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JohnD,
Why would stopping the cooling fan at the same time the bulb turns off reduce the life of the bulb? Rudimentary physics tells you that as soon as the power to the bulb is turned off it is not going to get any hotter that the current temperature at that point, which should be no higher than the intended "cruising" temperature.
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Eric R. Unregistered guest |
| Posted on Saturday, September 04, 2004 - 12:42 am: |
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"Anonymous" - I asked that very question to Samsung, about whether I go through them or Best Buy for my extended service plan. Samsung said I go through them (Samsung) b/c I fall within the initial 1-year manufacturer's warranty.
Regarding the cool down, as good practice I always allowed an excess of 10 minutes before turning the TV back on, to let the bulb cool. The "cruising temperature" argument raises an interesting point, however heat needs to be dissipated as quickly as possible, whether it is currently being generated by a lit bulb or not.
"Norm G" - I think the ballast is the whole bulb casing/engine, but I'm not entirely sure. I think my service people might replace this for mine.... |
rollins Unregistered guest |
| Posted on Saturday, September 04, 2004 - 11:03 am: |
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What type of UPS are you guys using? I just purchased a 400 Watt with automatic voltage regulator - since these DLPs are drawing 200 watts - I figured that should be enough if the power goes off or if there is a great deal of variability |
New member Username: Randygator
Lakeland,
FL
United States
Post Number: 4
Registered: Jul-04
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| Posted on Saturday, September 04, 2004 - 09:14 pm: |
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Rollins, I asked the same question on this forum and no one answered. It seems to me that a UPS is almost required for these units. If your power goes out you will need the UPS so your fan can continue the cool down process.
Anonymous ... RUDIMENTARY phcsics would tell you that without the "normal" cooling of the cooling fan the temperature of the lamp will still spike even if the light is off. The "cool down period" is actually just an extention of the "normal" cooling/heat extraction. |
New member Username: Randygator
Lakeland,
FL
United States
Post Number: 5
Registered: Jul-04
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| Posted on Saturday, September 04, 2004 - 09:23 pm: |
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Well, I ordered the HLP6163W from TVAuthority on the AVS Forum Powerbuy. Great deal.
It was supposed to arrive at their shipper on 8/11, got to them on 8/19, they shipped to me on 8/20 and it arrived 8/25.
Set it up that night and all I got was sound and "flickers" in the bottom corners. Thought it was OE (operator error) so I reconnected as a basic hookup. No change.
Called TVAuthority, they sent me to Samsung, it took 2 days to get the name of the service authority, but they called me late on Friday 8/27 and they came out on Sat. 8/28. Twenty minutes after he arrived the problem was diagnosed. 3/4's of the mirror was in pieces and on the botton of the unit.
It has taken until this Thursday for TVAuthority to ship another, hope to receive it 9/8, if FRANCES will pass on through (I'm in Central Florida).
Will let you know how the second unit survives the trip. |
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| Posted on Sunday, September 05, 2004 - 08:32 pm: |
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It is unfortunate to hear of problems regarding the Samsung sets. Especially considering the price of such an item. I have resisted my urge to purchase Samsung DLP despite them being nice looking sets. Samsung 'ran' with a technology that others were slow to embrace (due to production costs or greater interest in LCD flat or LCoS). As a result they have been dominating the market in DLP. Being the 'first' in the market is a tremendous accomplishment in any industry. I have been frustrated by the competitive sets released from Toshiba and Mitsubishi, but still have not chosen to purchase Samsung. Before Samsung DLP there was Samsung CRT. Reliability and repair may not seem like important issues when talking about an 'inexpensive' 27" for $300. For a $3000+ TV it is. I have not been treated well by Samsung products. Published repair rates have also validated my opinion. Yes, we are dealing with different technology. But Samsung is still Samsung. It is still less expensive than the other leaders, and it is still more focused on market share and units sold than quality. (Thus the HD3 release before the HD2+). Probably won't spend my $3000+ on Samsung. For what its worth. |
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| Posted on Monday, September 06, 2004 - 12:21 am: |
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I bought the Samsung HLP-5063 from CC 2 weeks ago. I've had the "3 lights of death" happen 4 times. I've also seen the audio and video not in sync. Not sure which is more annoying! I'm still within my 30 day return period, so it's going back to CC tomorrow. I'm looking at the Hitachi 50VS810 to replace it. |
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| Posted on Monday, September 06, 2004 - 09:34 am: |
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I just spoke to Samsung (they picked up the phone right away on Labor day at 9am, which was very impressive) and after explaining the issue, they told me it was a "common problem"!! (rolling my eyes).
Anyway she was really nice and gave me a different 800 # to call with a service ticket# and arrange an appointment. That department is closed today but will be opened tomorrow, I'll call them and schedule something for hopefully this week. From waht I've read elsewhere, once they replace the ballast (problem part) the issue is resolved. I'm not giving up on this beauty, it's a total steal for the $2500 I paid for it.
This is my 2nd HLP4663W and I am not going to have another one. They are going to fix it no matter what...I'll make them regret they gave me a warranty.  |
New member Username: Msgold
Post Number: 1
Registered: Apr-04
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| Posted on Monday, September 06, 2004 - 04:37 pm: |
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I am seriously considering purchase of the Samsung HLP4674W when released in Oct. However,because of the need to place the set in a specific location, the set will be positioned above eye-level. Can anyone provide me with information regarding the maximum vertical viewing angle for this HD2+ set. I've been told that the rear of the set can be shimmed so that the screen is tilted downwards to decrease the vertical viewing angle, but this seems like a less than desirable alternative. Will the vertical viewing angle be increased with the later-generation chips, e.g., the X3HD. Thanks for your input.
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Bob Janoske Unregistered guest |
| Posted on Monday, September 06, 2004 - 08:06 pm: |
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JohnD wrote: Many of you are saying that your 'solution' is to pull the plug and wait 10 or 20 minutes. That action, right there, is what is causing damage to your TV! Turn the power off via the remote (fine), but do not unplug the TV. That will stop the cooling fan from running, drastically shorting the life of your 100Watt bulb.
--------------------
The fan only runs for one minute (or less) after shut down. I found that turning the TV back on during that period is NOT a problem. However, after the fan shuts off, the bulb cage temp does climb, and that's when its thermal protection keeps the set from going on. Those of us who wait the 10 to 20 minutes pull the plug "after" the fan stops and after the three lights of death kick in. Per the Samsung Tech, that is the |
