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Author Thread: Comcast HDTV Cable Box vs Cable Card
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Silver Member
Username: Cableguy

Deep in the ...
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Post Number: 500
Registered: Mar-05
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I guess the system you all live in doesn't scramble on demand channels, since I've read about this problem before. I would assume since you're able to view them now, upgrading your package to get additional channels shouldn't make them not work. I could be wrong, but it would make sense since you're able to view them now.
Relevant Product Info
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Unregistered guest
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This is a great forum. I've just started looking at HDTV. A quick question for a newbie.

I've purchased a new plasma TV with an integrated HDTV tuner. I live in the greater East Bay area in the Bay Area SF region.

I have basic comcast cable now but can not receive the local broadcast HD stations like NBC, ABC, KQED, etc.

I called up comcast and they told me that I need to subscribe to HDTV service for an additional $5 per month. Since I don't want to use a set-top box, I will also need to get their CableCard installed to get these local HD broadcast stations.

Does this sound right ? Thanks !!!
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Unregistered guest
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Cable guy ........ I'm a tech for adelphia and would like to learn more about c c ... Seems I'm alway spending two to three hours at a customers home to do an install and can never get it to work. All the wiring is new and I always change and recheck the splitters.. Now I been told by Sony for instance its a signal to noise problem and told by S.A. its a firmware problem. My supervisors dont have a clue is info out there????
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Silver Member
Username: Cableguy

Deep in the ...
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Post Number: 505
Registered: Mar-05
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Charlie, the info is out there, the bigger question is can you access it? The answer is usually no.
As to why you are spending so much time out there, been there done that early on. Been dealing with these things since July of 2004, it gets better once you learn all the quirks. What I can tell you in public is very simple:
•Check your forward data carrier
Make sure the levels are as close to 0dB as possible. Anything lower then -15 is out of spec, but I don't like to work have levels below -10 at any cost
•The SNR diagnostic on the Sony is a usefull tool, you shouldn't see your InBand SNR on a Sony any lower then 29, 30-38 works best
•Keep the lines feeding the TV you are dealing with as clean and free of multiple splits as possible. In other words if you have a 3 way splitter feeding to another splitter, I usually put a 2-way splitter in, one leg feeds the CCTV the other leg feeds the other splitters.
•Normal cable trouble shooting skills apply for picture problems.
•Making sure the account is coded properly and all signal levels are where they should be, you should have a working CC
If you ever want to email me and ask some questions, please use the ecoustic message option.

As for the firmware issue SA is claiming, it all depends on the model of Sony, and what errors are happening. Every TV has the potential to have firmware/software/hardware whatever problems, they are essentially computers and can have bugs,glitches,breakdowns. Do you know what firmware version Adelphia is running on the SA in your system? I don't work for them so clueless as to your systems processes and equipment. I can tell you I've never met a CC TV I couldn't get working. Sometimes it was a signal related issue, sometimes it was an account coding issue. Other times it was a faulty CC, or there was a problem with the TV itself. The more you deal with them and learn what makes them tick, the better things get. There have been firmware updates to the SA CC, I believe 3 since it was introduced. All the different TV's out there have had their issues as well, software/firmware/hardware, each is different from the other, yet similarities exist.

Keep digging for the answer, it will take you far in your job. I'm sure, like what happened here, was one day you came to work and here was this brand new piece of equipment to install and nobody had trained you on it huh? I would wager your supervisor is looking for somebody to step up and be the "one guy" that knows about what is going on with these things. It could be you, if you apply yourself. If there is somebody there that has dealt with them more then you, get your heads together and learn from your experiences. I have had great resources to help me along the way, it helps but the bottom line is you never know what you're in for, until you show up and start working.
Keep in touch

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i hate comcast
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bws, you can receive the local HD channels for free if you just get a CABLECard from Comcast. If you subscribe to digital classic you get the ESPN, Discovery, INHD 1 and 2, and HDSE channels as well. I was able to go to the Richmond Comcast store, pick up a cable card and install it myself. This saves you the $5/month for the HD STB, and $16 for the installation fee.
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NB
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But if you already have a STB/DVR/HD box downstairs, will they just GIVE you the CC for the new TV upstairs with out adding charges (for an additional STB/CC)

I hate them too :-)
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joachim
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Philips 50PF7320A w/ Comcast Cable Card not working. Installed the tv myself without Cable Card a few days ago (antenna is connected directly to Comcast cable feed) and was able to see the usual analog channels in the basic service as well as KQED in HD. So far so good.

Had Comcast come over today to install a Cable Card (they wouldn't let me pick it up in the store and do it myself). Net result, it doesn't work. If you try set up the Cable Card it goes into 'Hunting for Network Data' status to never come back (at least not within 15 minutes).

Does anybody have any experience with this setup? I already loaded the latest patch from Philips into the tv ...
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joachim
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Its working! Well, I guess if you just wait long enough either it starts working by itself or somebody at Comcast figures out what needs to be done in the network. The tv still doesn't know how to find the channels or what channel is what, but I can watch them all. May be I just need to wait a bit longer.
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Newbie, I purchased a tv with the high definition tuner. What are the benefits of this over the HD ready set? I have comcast, what do I need to get high definition to the tv?
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Unregistered guest
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I currently pay for Charter High Speed Internet and found that I get basic cable tv automatically from the cable plug. (channels 0-99) Now I just bought a Philips Plasma HDTV, is there any way to improve the picture quality of television broadcasts on this tv without ordering Charter Cable services and paying a high monthly fee? Can I somehow purchase a cable card and not incur a monthly fee?
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Futron
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Will I be able to access the local HD channels on Comcast Basic (analog) service with a CableCard? My TV has a QAM tuner and is currently not picking up any of the local HD stations.
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probin the south
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Cableguy,
Is the cable company required to give me a CableCard or can they choose to give me a STB or CC? I am being told that they are sending my one but they may not have one that works with my tv (Toshiba 46HM95) if they don't than i must pay $17 more rather than $1 for the CableCard. My question is do they have to have one for me?
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Silver Member
Username: Cableguy

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Post Number: 554
Registered: Mar-05
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Prob,
It is not an option for any cable company in the U.S., unless they are such a small company that they don't meet the requirements the FCC set as minimal subscriber base. All major cable companies have to offer this service, if they do not they are in direct violation of the plug and play order. You can contact your local cable commission and lodge a complaint or contact the FCC and do likewise if you are getting the run around.
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Anonymous
 
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I just purchased a 42" Panasonic Plasma and am getting frustrated since the HD channels all have the horizontal top and bottom bar. I am running through the COMCAST cable box. Will a cablecard fix this problem?

I have a SONY 55 LCD rear projection in basement running thru a cabecard and all the HD programs come in full screen. Any ideas?
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RandyD
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I recently bought a Sony 50" kdf-e50a10 that has a cable card slot. I currently do not have a cable box, nor do I want one. I just have basic cable. 3-22. I do though get what I call "leakers". They are about 8 channels that I am not suppose to get but they "leak" through. If I get a cable card I will be able to get the 3-4 stations that Comcast broadcast in High Definition. I currently get my local FOX. Does any one know if I get a cable card installed will if block out my "leakers"? I am not sure it will be worth it for a couple High Def stations to loose the good leakers. Also, I have a DVD Recorder hooked up from the wall then to the TV. If the Card does block my leakers from playing on the TV can I still use the tuner in the DVD Record to get the leakers since the Cable Card has nothing to do with that machine?
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New member
Username: Ibid

Post Number: 1
Registered: Dec-05
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I called Comcast support earlier this week to get pricing on HD cable boxes and Cable Cards. I was told that the Cable Card does not do HD and that I would need their cable box. I asked him to check this information with their HD department, which he claims he did--same answer.

According to what I've read on this forum, the above is complete crap. Makes me mad as hell to have to deal with this people.

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Silver Member
Username: Cableguy

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Post Number: 564
Registered: Mar-05
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Josh, I'm sure the FCC would like to know why Comcast is making statements like that. Aren't they're commercials the ones that say "Comcastic"? hmmmm
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EricN1023
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Can I get my local channels that I get in standard cable, through comcast, in HD using a cable card?
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Silver Member
Username: Cableguy

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Post Number: 574
Registered: Mar-05
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Eric~ you should be able to get your locally broadcast channels in HD without a cable card, assuming you have an integrated NTSC tuner in your TV. The only reason you would need a cable card would be to pull in scrambled channels.
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Jim K.
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Is there a way to find out what actual channels are not in use from comcast ?
I have a new TV w/ ATSC/QAM tuner. I want to get all of the free ( well standard analog package) HD content from comcast. But I use a modulator to send my Tivo & Xbox medea center out to the other tv's in my house. I have a filter that blocks everything above 600 mhz and this blocks the HD and DTV. If I remove the filter then My tivo will be fighting with the incomming channel data.
If I remove the filter and shut off the modulator, I can get all of the HD & DTV stuff but the channels are numbers like 67-5. Is there a way to convert these numbers back to the actual channel number ?
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EricN1023
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cableguy~ Are you sure, I have a Samsung DLP TV
(HL-R5656W) and it says that it has an intigrated NTSC tuner. I do not have digital cable only standard, no box, just a cable. I have about 5-10 channels that say HD in the programming such as CBS in HD and ESPN HD but I do not think that I am getting any HD programs. Could I be and I just don't think that it is that clear?
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Silver Member
Username: Cableguy

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Post Number: 576
Registered: Mar-05
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My deepest apologies...that should be ATSC not NTSC (brain freeze)
Jim~ the only way you could get that information would be from comcast, and I don't know if they'll release that information but hey, doesn't hurt to try.

Eric~ if your TV is DCR with an ATSC/QAM tuner in it, you can pull in the locally broadcast HD channels..sorry about my NTSC post it's an old habit of using NTSC for over 20 years. As you can see from Jim K's post the channel 67.5 is what a clear to air HD or digital local channel would appear as on a DCR TV
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Anonymous
 
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Cableguy,
I have been trying to get a cablecard from my cable company since two weeks before Christmas. I have had one cancelled appointment and many unanswered questions. They are saying that a technian must come install the card? is that true or can i do it myself if they mail it or i go pick if up from the office (only 5 mins from my house). I can't get an appointment for at least one more week and im ready for digital cable! and if it matters i have a Toshiba 46HM95 tv.
thanks
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Silver Member
Username: Cableguy

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Post Number: 589
Registered: Mar-05
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Anonymous~ It is up to the individual cable providers on how they want to handle installations. Some divisions may allow self installation, while others won't. Personally I think a self installation is only viable if the customer has already have one installed and needs it replaced. There are too many factors during an installation that can cause it to not work properly, i.e. wiring, bad signal, bad connectors, coding, faulty card, improper software or firmware on the TV etc... If all your wiring in the house is RG6 and the line coming to your house is free of defects, splitters are configured properly and you have sufficient signals, technically there is no reason one can't be done by yourself. It would be in your best interest to contact Toshiba and see if they have any software/firmware updates for your TV before you attempt to install the CC. Keep us posted
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Todd1313
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Lots of useful info here. I'm about to purchase an LCD TV that's CC ready... Having never seen a TV using a CC in action, here's my question: Do CC eliminate the lag time in changing channels that exists with boxes? Also, how far away are we from seeing TVs that are 2-way CC compliant?

Thanks!
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Unregistered guest
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I have a Hitachi 55hdt52. I had the cable guy come out and put a cc in the tv. But it will not work. All that it does is say acquiring data. It has been that why for 9 hours now and there has been no change. The cable guy said it may take days for it to work. I called Hitachi and they didn't know what to do. The tv has the latest software. What should I do?
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Silver Member
Username: Cableguy

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Post Number: 591
Registered: Mar-05
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Todd~ Depends on the TV, but for the most part the lag is not as bad. As for the 2-way versions, they've already announced verification of a 2-way television, I believe it was Samsung and possibly Panasonic(going off memory, may be wrong on the panni). Should be sometime this year, I'd wager on just after summertime if everything is in place.
Jason~ Did Hitachi send you an upgrade or did they just tell you it was up to date? Can you go into your menu under set up and look for Software upgrades. In the upgrades section you can find what version is currently installed it will be the Main: V####.## Let me know what version you have and I can verify if it is correct. If it is correct it's possible the card is faulty or your forward data carrier is too low for the TV to get the data it needs.
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Jason Willis
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Hitachi told me it was the lastest version after I told them the number. The software number is v0101.0001 Thanks for looking into this.
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Silver Member
Username: Cableguy

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Post Number: 596
Registered: Mar-05
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Jason~ you might want to call them back and ask if V0103 is the current software version. According to my notes 103 is current for your model.
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Anonymous
 
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just wanted to update, i called Toshiba to ask if there was an update for the Toshiba 46HM95. the guy kept on asking me if i was having a problem. When i said no, i just wanted to make sure because i was about to get a cablecard they told me to call if i have a problem and they can fix it. My guess is that they are having problems on some and do have an update kit.
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AHHHHHHHH
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I am looking into getting an HP DLP with CC and an optical audio out. Will the Atsc tuner give me 5.1 sound or is that just for the HDMI?
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ricky w.
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Question - if I get a CC hooked up from Comcast, will I still need to hook up the coaxial to the wall outlet?
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Bronze Member
Username: Cabletool

Midwest

Post Number: 21
Registered: Jan-06
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Yes. It isnt wireless. You can view it like a tiny Cable Box that goes inside your tv..
But in reality your TV is the actual cable box and the card itself just provides the decryption and mapping of the right channels.

If your TV now says 123-1, 123-5 etc for the channels you have tuned in without the card, the card will provide the corrct map so the channels numbers will match the display channel numbers of your area.

Now the freq of that channel is going through that card and that card is saying "YES, HE CAN VIEW HBO" and it enables the decryption of that freq.

But in any event, you still need the coax going to the tv to provide the signal in the first place.
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Silver Member
Username: Cableguy

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Post Number: 618
Registered: Mar-05
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Ahhh~ if the HP DLP allows the digital audio to pass if there are content protection flags on the channel, then yes. There are some makes of TV's that do not pass digital audio out of the TV if content protection flags indicate "never copy" or 0x02. That would be a good question to pose to HP before you purchase their set.
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Koo
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Hi, cableguy~ It's really wonderful that someone as knowledgeable as you is answering all those questions here. Now I also have a question. I have a cable card ready HDTV (sharp aquos) which has a built-in QAM tuner. According to the postings above, I should be able to watch all those local digital and OTA HD broadcastings without a cable card since Comcast puts unencrypted broadcast digital tv signals from abc, nbc, pbs, etc. on even their basic analog cable service (I got standard analog cable). Is that correct? Well, I'm not getting any of the digital/HD programs. Does it depend on where I live? I'm in Vallejo, CA. Is it up to Comcast whether they provide their analog cable subscribers with these signals? Or did I completely get it wrong? I know if I have OTA antenna set up on my roof I will receive the OTA HD programs. But it seems to me those above postings meant they got those local digital/HD programs from the Comcast's analog coax cable. If that's true, to which TV connector should I connect my standard analog cable coax cable? I see three RF connectors back of my TV: one for analog; one for digital cable; one for digital air (well, actually I tried all the three but none worked). Do I have to buy an HD OTA antenna or have Comcast install a cable card to get the local digital/OTA HD programs others are getting?
I live at an apartment, so it's difficult to setup an OTA HD antenna on the roof and I'd hate to pay additional $5/month for the cable card if there's another way.
Thanks in advance~ and thanks anyone that helps me~
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Silver Member
Username: Cableguy

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Post Number: 626
Registered: Mar-05
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Koo~ you need to connect a two-way splitter and connect both the analog and digital cable at the same time, then do an auto program, indicating to search both analog and digital channels.
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Koo
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Thanks for the quick response, cableguy!!!
I'll try to do that. But I wonder why it didn't work when I connected the coax cable to the digital cable RF connector back of the TV. You mean connecting the single analog coax cable to both of the analog and digital RF connector using a splitter? Can it find digital channels ONLY IF both RF connectors are connected?
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Koo
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Thanks a lot, cableguy! It worked!!!
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Silver Member
Username: Cableguy

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Post Number: 628
Registered: Mar-05
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yw :-)
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Anonymous
 
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I am moving to Carmel, CA. I have a Sharp HDTV that I use in the kitchen. Is there a way now to access my cable box wirelessly? I have Comcast and would rather not (and don't have room) for the cable box to be placed in the kitchen with the TV. Would a cable card do the same thing? Do they work the same as a cable box?
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Silver Member
Username: Cableguy

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Post Number: 634
Registered: Mar-05
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you could always hide the box in a cabinet and run the wires to the TV through a wall plate. It's done all the time.
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GeorgeA
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I have Comcast basic service and am interested in buying a Tivo-like PVR box to record the HDTV QAM unencrypted local channels. (It would be a bonus to record ASTC OTA too.) Is there a set-top DVR I can buy that does not require any activation hassles with Comcast? I see some models like the Motorola DCT-6412 are sold on ebay, but I do not know if I can just plug this in and use it for the local HD channels. If getting the locals through Comcast is going to be a hassle, maybe I will try to get them using an antenna with OTA ASTC. Any boxes that support both options? Well, I think Comcast would be better, since I don't have to worry about poor reception. But I don't want to worry about activation issues. Thanks guys, this forum is great. George
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Scott Ca
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I live in a basement apartment and my landloard is a little difficult so I know if I ask him to upgrade to hd if I pay the difference I know he won't love the idea. I think I would rather pay for the STB via ebay or something like that just to avoid the hassle. My worry is that if I do this comcast will contact him and I will be had. So do I have anything to worry about and if I did this is there anything I would be missing other then the premium hd channels. All I am really concerned with is that I get the hd locals.
Thanks,
Scott
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Silver Member
Username: Cableguy

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Post Number: 641
Registered: Mar-05
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Scott~ there are plenty of places to buy illegal STB's. The key word here is they are illegal, and besides that..if the STB was not provided by your cable company, they have no communication with the device so there is no way to activate it and no way to get any channels. With the advent of two way technology all STB's have two-way communication so that it can stay in touch with the master controller. If the master controller doesn't have the bin files for that device it doesn't recognize it as a valid piece of equipment and thus is a better door stop then a STB. Don't waste your money. You'd be better off to talk with your landlord as you seem to me that you want to do the right thing, it never hurts to ask. Heck you might even convince him to come down sometime and watch the big games in HD, he might like that. Anyway, stay away from anybody other then the cable company when getting STB's, they all claim to work, I've never seen one that did and in 20 years I've seen a lot of them. We've even had customers that call us when they are not working, we go out and the equipment doesn't exist on the account the box is confiscated and the police are notified, it's a felony to steal cable and any device that is in the system that is intended to provide channels you are not paying for is illegal.

George~ I'll let somebody from comcastic land answer that
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Unregistered guest
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I'd like clarification if possible. I live in Chicago, and am moving into a building with analog service already provided. I have an HDTV with a CC slot. COmcast told me that a STB was 5.00 per month, and a CC was 5.95 per month with no option to buy. Does this make sense? Do I need a STB or CC to receive the HD channels such as the broadcast networks and ESPN?
THanks for answering
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Silver Member
Username: Cableguy

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Post Number: 642
Registered: Mar-05
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Harold~ I don't work for Comcast, but you should be able to pull in the locally broadcast network stations without the CC. As for ESPN, you may need the CC in order to pull that in, it's more then likely an encrypted channel and wouldn't be able to be tuned without decryption keys that the CC provides.
As for why comcast charges $5 of the STB and $5.95 for the CC is their reasoning, no it doesn't make sense. Our system charges $5.95 for a HD STB and $1.75 for CC's. I've heard other systems don't charge at all for the CC, it is up to each individual system and divisions on what they charge for equipment, but it doesn't make sense to charge more for a CC then a STB.
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Bronze Member
Username: Cabletool

Midwest

Post Number: 25
Registered: Jan-06
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Harold Im not aware of Comcast charging anything for a CableCARD in Chicago.
I believe a second card is charged but not the first. ( or course if that policy changed I wouldnt be the first to be notified)

There are some buildings, if you are in a highrise, that cannot recieve those channels. ( due to wiring limitations) Otherwise, baring any signal issues, you should be able to recieve local HD's in the clear without any additional eqpt.
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Anonymous
 
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I'm in MD, located just north of Washington DC. I'm planning on ordering cable so I can get internet. Last night, I plugged in my tv to the coax cable in the wall (probably from the previous resident's cable connection) and I have free cable. I found over 200 + digital channels, but they're basically all blank when I try to view them. They're all in the 100.x - 115.x range. I didn't check every single channel, but I was able to find 3 music channels than have picture. Is there anything I can do to try to find out if I have free local HD channels? I don't want to check all 200+ channels. Is there any way to map the channels (for example 100.2 to it's appropriate channel, maybe 243 or something)? To repeat, I have not ordered anything yet and get this stuff for free.

If all that fails, here's my other thought. I was going to order high speed internet only. Based on what I read, will I still get basic cable for free? I have an HDTV with QAM tuner, but really can't see any of the digital channels right now.
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Scott Ca
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Thanks cableguy. I like you said they do claim it will work with comcast. I really appreciate your help you saved me from throwing away some money. As far as my landload watching the games I am not sure which would be worse SD on my HDTV for the superbowl or my landlord watching it with me in HD. Decisions, Decisions. I guess I was hoping it would work like my tivo where I just hooked it up and it worked.

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Unregistered guest
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Great site! need help.
I have comcast digital. Looking for new
motorola 6200. ebay has a few(comcast). If I buy, will it work just plugging it in? or does comcast need to reset? Thank you all...
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Bronze Member
Username: Cabletool

Midwest

Post Number: 26
Registered: Jan-06