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Archive through July 25, 2005Question from SF100 2005-07-25  15:34 ET
Archive through April 18, 2005Ben Kellner100 2005-04-18  19:46 ET
 
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Author Thread: Comcast cable box sucks
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cable girl
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digital does not really give better picture clarity but it is advantageous in the fact that if you are having a problem with your service we can send a hit from the office to a digital box and clear your picture up, add or delete service immediately, etc. can't do that with analog. any service problems require a service tech. the other thing you get with digital is access to pay per view and if it is available in your area, video on demand.

for digital you need the dct. for analog you don't. one option in the market i work for is a buy thru dct, which all that means is that you have analog chnls only and you are only chrgd the analog service price plus 5.00/mo for the dct to be active so you have access to order ppv events. but video on demand only works if you have a digital package.

yes, you have to return the comcast box, if you return a box you bought on ebay then 1) we know it's not the equipment we assigned to you, which you signed for so are responsible for, and 2) we tell you that box is comcast property as well and we will collect both boxes. because it is comcast property. the person that sold it would have at one time had service, and not returned that box. which they signed for. which they are responsible for.

plus, there are usually always promotions on digital and internet installations, not on analog installations, which in my market that install is close to 35.00 + 20.00 for each additional outlet.

no contracts, so when promo ends you are at no obligation to keep the digital service.

Relevant Product Info
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Question from SF
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Thanks, Cable Girl, that's very helpful and will allow me to save a few $ a month. The same "stolen" units must be re-selling over and over again on Ebay.
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cable girl
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yes they most likely are. another thing is that if you live in georgia and you buy a dct from someone that had service in california, then that box is specifically provisioned for california's chnl line up. so even if you do manage to get an inexperienced rep to send a hit to the box, it still won't work right because 1) rate codes for digital chnls to be sent over your line do not exist on your account and 2) the box is pre set for the other market and would not recognize the information being sent from the new market. i don't know if that makes sense unless you have to deal with it every day, but hope it helps.

don't forget on the promos, the first month is not discounted, it is prorated, then you get your discounts. if you have 22 days of service before your billing cycle starts those 22 days will be charged per day at regular rate. (this is because the promotional discounts are only entered as full discount, so only make the price correct when subtracted from a full mo charge. ex. 73.95 digital silver - 43.96 promo discount = 29.99/mo, but if only 2 wks that discount would not make the charge 29.99). so your intitial bill will show the first few weeks or days at prorate then one month in advance at discount rate so could be almost 2 full months of service but only one discount code. not all reps will explain that to you but i think its nice to let customers know. plus each additional outlet is 19.95 to activate. even if it's already a live house. sorry. i don't get that one either. but it's policy and no one can waive that fee.

good luck. oh, and if you get analog with the buy thru dct you can get hbo that way without having to get a digital package. this is a government requirement. the hd/dvr box is NOT offered as a buy thru for analog and is not required by law because that box is a digital enhancement box.

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overpriced scum
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Step 1: Tell your elected officials to take action against unchecked cable rate hikes

Where Does Your Money Go?

Wonder where all those high rates you pay for cable television and Internet service are going? Do you assume that the cable industry must be tightening its own belt as well as raising rates in response to rising costs? Think again. Here are just a few of the ways that the cash-strapped cable industry is spending its revenue:

1) Now cash-strapped Adelphia Communications squandered its customer's money making investments and purchases - many of which stunk of nepotism - that should have rung bells by any accounting standards. Consider just a few:

* the company purchased over $12 million in office equipment and interior decorating services from companies controlled by the wife of former Adelphia chairman and co-founder John Rigas;1
* Adelphia helped fund a film project and two motion picture companies owned by Rigas' daughter;2
* the company paid $13 million to build a golf course on Rigas-owned land;3
* Adelphia acted as guarantor for loans to the Rigas family amounting to over $3 billion, $1.4 billion of which was used by the family to buy stock in Adelphia;4
* the company transferred $100 million worth of set-top boxes to a Rigas-family owned partnership in order to make its debt load appear smaller;5
* Adelphia told Wall Street analysts that it was upgrading roughly 50 percent of its cable systems, but in reality upgraded less than 40 percent.6

2) AOL Time Warner, parent of the cable industry leader Time Warner Cable, is building a colossal new headquarters in New York City. The cost of the yet-to-be completed edifice and property is estimated to be $1.6 billion. Meanwhile, in 2001 the company raised rates for its "basic with standard" cable television service - its most popular cable offering - three times in certain areas of the country.7 In doing so, AOL Time Warner blamed rising programming costs, but it made no mention of its mammoth investment in the new building, nor of the beating the company has been taking on the stock market.

3) Comcast Corporation will pay roughly $70 billion to buy AT&T Broadband, which will bring with it a debt load of roughly $20 billion.8 Not surprisingly, consumers are already being asked to subsidize the spending spree, with both AT&T and Comcast announcing rate increases for cable television and Internet service.9



1 Farrell, Mike. "Bankruptcy Looms: 'Delisted Adelphia Is In Full Free-Fall." Multichannel News. June 3, 2002.
2 Ibid.
3 Ibid.
4 Solomon, Deborah. "Adelphia Plans to Dismiss Auditor, Citing Failure to Flag Troubles." Wall Street Journal. June 10, 2002.
5 Frank, Robert and Deborah Solomon. "Adelphia Inflated Subscriber Data, Kept Two Sets of Accounting Books." Wall Street Journal. June 7, 2002.
6 Ibid.
7 McGuire, Mark. "Higher Cable TV Bills Coming." Public Utility Law Project. Nov. 22, 2001. Available at http://www.pulpny.org/html/higher_cable.html.
8 Lieberman, David. "Comcast to Buy AT&T Broadband." USA Today. Dec. 20, 2001. Available at http://www.usatoday.com/life/cyber/invest/2001/12/20/att-comcast.htm.
9 For AT&T rate increases see Hadley, Jane. "Cheaper Cable? Go to Tacoma; Rates Will Jump." Seattle Post Intelligencer. May 29, 2002; for Comcast rate increases, see Parker, Akweli. "Comcast Raising Rates in Philadelphia." Philadelphia Inquirer. March 30, 2002.
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Happy Happy
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If cable rates rise too high people will find alternatives. Simple economics. It appears that current rates aren't too high since the cable companies have money to burn. I love capitalism!!

Happy cable Subscriber
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cable girl
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cable rates are not unchecked. they are regulated by the fcc and by the local community government. in the community i live in/work for we provide free cable for every classroom in the public school system as well as in the local university. also at the university we provide special rates for on campus housing. THAT is what the fees and the cable rate increase per year pays for. if you have a problem with the price of cable then don't get it.

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johnn
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Comcast high speed internet...
Well, it is not even high speed any more. It was some time ago because people found out about it and started using it, which is a good thing, however, Comcast is too cheap to add more nodes(a type of local computer that you connect to). It should not be more than 12 users per node for you to get the speed that they advertise and promise. In 2005 so far, it has been 18 to 24 people. As a matter affect, you get about 1.5 mega bits per second (mbps) instead what they advertise and promise (6 mbps). If a user switched to them from dial up, even this low speed is very fast for them so think they are getting what they were promised. Everybody please WAKE UP. Test your connecion speed; just type free internet speed test in google. If you have Comcast you have the most expensive internet service in the country (for household), dont you think you should get your money's worth?
In addition, Comcast is not number one in anything but hiring technicians who are nothing more than your average user; all they would know is how to power cycle your modem (fancy words for unplug and replug), restart your computer and ping your connection (ping is nothing more than sending test 4 test packages to your computer in DOS and see if they arrive or get lost and time average) In other words, if you have a problem, dont call them unless you want to waste your time. Search it on the internet and do it yourself. It will be faster and better.
Finally, until Comcast stops misleading consumers and overcharging them, and starts delivering what they promised to deliver, do not get COmcast high speed internet. If you are going to pay almost $50 a month (if you have comcast TV, without Comcast TV it will cost you almost $65 a month) for about 1.5 mbps, think again; get dsl for $29 for the same speed (1.5 mbps)
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Bronze Member
Username: Avernus

Post Number: 25
Registered: Jul-05
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I am getting 2.7, but if I restart my computer...it'll be faster
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Bronze Member
Username: Avernus

Post Number: 26
Registered: Jul-05
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also, there are programs to increase your speed...so when I download movies, I get 200+ mps
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cable girl
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yes and the techs have to ask you to powercycle that is not their favorite thing to do but there are certain trouble shooting things they have to ask. if your speeds are that slow then there is a problem and you should listen and let the techs help you. yes they ping your modem because they test for your actual speed and you packet loss of there is any, they start with the little things and work up. usually such slow speeds mean you have some serious adware or spyware or you have just too much crap and if you surf p*rn AT ALL then you end up with all kinds of garbage. dsl is absolutely not better than comcast internet.
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eh?
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Cable Girl,

I have cable internet and not cable tv....I should mention I am in a different country....anyway....I do get 2 channels when I hook up my tv to the same connection source as my cable internet modem. I have learned that this means there is a trap or filter on my line to only allow high frequency signals to my house...the internet channels. Hope that is correct.

anyway, theoretically, if a guy wants to remove the filter he would have to climb the pole...right....ok.....what would that guy expect to see and would he need any special tools when he shimmies his fanny up there?
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cable girl
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not too sure about what you would be removing, i have only been on one tech ride and i do not climb poles or ladders, period. scared of heights. so in all honesty i have no idea what the traps actually look like. keep in mind if you do attempt to do this the city or the cable company could fine you if they find out and nosey neighbors love to call and report things like the guy next door climbing the pole. also, don't get electricuted. no electricity runs thru a cable line but most poles have electricity, cable, phone, etc. (all utilities)

sorry i couldn't be of any help on that one, i work in billing and repair, not a field tech.

best bet is to call in and see what sort of promotion you can get on video service. no obligation to keep it you can cancel the video after the promo period.

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cable boy
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As far as i am aware the HSI travels on a very low frequency. This is why channels 2-5 will be grainy sometimes when you are noticing slow speeds. this is caused alot by having a bad drop line or splitter in the house. Tech support asks this question first often. The traps look like little cylinders. Like cable girl said, Neighbors get FURIOUS when thier neighbors steal cable, as well as the legal problems you could face.
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eh?
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legal shmegal, I work too hard for my money and am tired of being bent over just to watch the tv channels I want. As for the neighbors, I will just stay up really late or get up really early.

Little cylinders huh? I guess they just screw into the coax line then like you would when hooking it up to the TV? It's either that or there is a special tool because the cable guy only takes a few minutes up there so it can't be that complicated.
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cable girl
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i don't see why you would want to do all that when you could just get cable tv at a promo rate. in my market you can get digital w/hbo for 3mo. after that if you want to cancel then just bring back the box and cancel. wait a while and come back on another promotion, it's shady but at least it's not cable theft. plus if you get the cable tv then your internet price drops.

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cable girl
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oops, the price on that promo, sorry:

digital w/hbo 3/mo 19.95

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JOEy SCHMOey
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GOtta quick question.....now just be honest with me now, ok? Just keep it real a'ight!

I am paying for HSI service AND ANTENNA Cable ($8.95/mo) service with Comcast...thats you Cable Girl...

Now...heres the question...Can I simply purchase an analog cable descrambler box, plug it in and get BASIC Cable without having to notify Comcast?? As of right now, all the BASIC cable channels are scrambled like ESPN, CNN, MSN, etc.

To tell you the truth...I don't want Digital Cable...I just want some ESPN and CNN...you know..BASIC cable.

So whats up cable pros??? What do I need to do???

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Cable boy
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No they are not scrambled, they are blocked by equipment located on your line outside. see above comments. Sorry bud...

Remember you probably have the fastest internet service available to you and approx 70 channels of programming available to all tv's in the house for about 95.00 after all taxes and fees. that is not that bad of a deal, and if you can not afford it, well I'm sory i wish you could but it is a luxury not a need. just be aware of that when you complain about price of service.



(Comcast) Cable Boy out....
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Cable boy
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Remember, An analog box does not de-scramble anything, all it does is tune to the channels so an older tv(dials and 2-13 buttons on the front) can tune to those channels. Dont waste your $$$$...
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Cable boy
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Remember, An analog box does not de-scramble anything, all it does is tune to the channels so an older tv(dials and 2-13 buttons on the front) can tune to those channels. Dont waste your $$$$...
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JOEy SCHMOey
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Cable POLICE Boy....do you really think I'm that stupid. I've already been outside and looked at my cable line....there is nothing...just pure coax cable coming straight into my house from the box in my front yard...the picture is scrambled..I can see right through it AND I can hear the audio. Keep it real POLICE BOY....I actually can afford $95 bucks a month...it's not the money...its just not WORTH it.

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Cable
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In that case, go buy one, go buy the most expensive one you can get. Good luck and thank you for asking.
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cable girl
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if you are only getting those channels and they appear to be scrambled then your coax is working like an antenna and there isn't any live service on that line at all. i agree with cable boy the line is most likely trapped and if it is it would be done at the line so you wouldn't know that for sure unless you climbed the pole (don't do that).

you can get a promo on your video service i have said that over and over again. there are some really good deals. and you are never obligated to keep anything. it's very hard to steal cable. it has been done to death and the cable companies are on to the game now. sorry. thank all the cable pirates before you for that.

you can get channels 2-15 for about 9.95/mo in most markets, then you would get a 15.00 discount on your internet, making your bill about 2.00 less than it is now.

basic analog service is about 46.50/mo in most markets.

digital is about 62.00
w/one movie chnl (hbo) 73.95
w/2 movie chnls (hbo & showtime) 83.95
w/all movie chnls 93.95

ALWAYS a promo going on. never a contract. so cancel after the promo period. right now in the market i work for you get digital w/hbo for 3mo for 29.99 - if you cancel after the promo then wait a while then take advantage of a new promo i mean it is sort of shady but at least you aren't stealing cable.

seems like everyone thinks you can descramble the signal. you can't. that doesn't work anymore.

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cable girl
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oh, just noticed you said you do get the 2-15 antenna service. sorry, just in from work and just sort of skimmed over it.

my advice, see what rate you can get on a promo. cable boy is right, there are traps on your line. whether you can see them or not they are there. somewhere. would have been added when the work order said 'limited service' - automatic traps on the lines.

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Bronze Member
Username: Avernus

Post Number: 37
Registered: Jul-05
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Here in philly, we can't get cable without a box anymore. We used to be able to just hook the line up to the TV (with the service of course ;) )and have our channels...

But now, we need even a basic box, just to get a picture...
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cable girl
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is that with comcast?

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Cable boy
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Odds are with the FCC makng sure everything gets changed to digital, You could be in an all digital market, that would require you to have a digital box on every TV. There are now TV's comingout that are Digital cable ready and you can have a cable card installed that is similar to a cable box. Those usually are free with a cable provider. Problem with that though is that you have to buy a new tv...
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cable girl
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again cable boy, where are you? what region? i am in the southeast and we are not allowed to have an all digital market because of the fcc, we have to provide buy thru dct's and no customer (sub) can be forced to pay for a full digital package to receive hbo starz cinemax showtime etc. of course, by the time they pay for the preferred service, a buy thru dct, and the a la carte premium chnl they may as well get digital they are only coming out a few dollars cheaper and losing alot of chnls too. no digi chnls for the same price no thanks if you ask me.

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sol
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cable sucks...not only they digged up your yard to put in those useless fiber optic cables, and their services suck and they can't produce HD content as they advertised...i hope they go bankrupt with those lawsuits for the damages caused by digging....satellite is way to go.
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cable girl
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yes go with sattelite. have fun with it. trust me cable companies won't be going bankrupt any time soon and since they provide free internet for the public schools in their areas as well as for the local government offices i seriously doubt they are going anywhere. if you don't like cable get satellite. one less person calling me being a jerk.

**just a side note, i am nice and helpful to the people that call me. unless they are jerks. then i do the bare minimum that i have to do to get off that call. even if i could do more to help.

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yellow flasher
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We have (and pay for) digital cable + HBO. I have one box that Comcast brought with my service. I can hook up cable to other TVs and have basic cable, but none of the digital channels without the magic box.

Comcast support said their box is made by Magnavox and I can buy another one to connect to TVs in other rooms. Is there anything at the box end that needs to be set by Comcast or can I just buy another one or two boxes from Magnavox and be able to watch the digital channels elsewhere as well?
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cable girl
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You can do that if you want to but no one will add the serial number from the non-comcast box to your additional outlet so the codes for the digital chnls will only exist on outlet 1. New database, so now only outlets with the digital rate codes will get the digital chnls. Sorry. I don't know who told you that you could do that but they must not have really known what they are talking about.

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CodeCracking
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How do you bypass the parental control codes...is there a way without the password that was chosen?
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cable girl
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no there is no way unless you are the parent and can confirm your account information and get the password cleared, which you aren't and can't, so no, there is no way. Sounds like your parents put the code on there for a good reason.

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Anonymous
 
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Comcast is telling me that since my hdtv (a sammy hlr series) has a built in tuner that I don't necessarily need a stb to receive hd with digital cable? and that I would only need a stb if I wanted any premium channels, is this correct? btw I live in Maryland.
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Silver Member
Username: Cableguy

Deep in the ...
U.S.

Post Number: 267
Registered: Mar-05
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is it CableCARD capable?
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New member
Username: Rf186

Post Number: 7
Registered: Sep-04
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Comcast website quote.
"I have a digital-cable-ready HDTV set. Do I need a CableCARD or a special HD set-top box to view HD programming?


Digital-cable-ready HDTV sets have built-in HD capability so no special set-top box is required to receive HD signals for broadcast digital channels. You would need to use either a set-top box or a CableCARD to receive non-broadcast Comcast Digital Cable and/or HDTV channels that are not available on the basic service tier."
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Username: Cable_peon

Post Number: 1
Registered: Aug-05
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cable girl keeps mentioning that there is NO contract for Comcast services. This is very misleading. Upon subscription to any service provided by Comcast, you are in fact entering into a very detailed contract regarding those services. It is, however, true that Comcast does not include in that contract any TERM commitment (that is, you are not required to keep any Comcast service for any pre-determined length of time).
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New member
Username: Cable_peon

Post Number: 2
Registered: Aug-05
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Reuben Franklin - - In order to receive the HD channels provided by Comcast, you WILL need an HD cable box (provided by Comcast at the rate of $5.00 per month, including universal remote) (or a CableCard, also provided by Comcast).

If you own a TV with a built-in HD tuner, it will only receive signal "over the air" (antenna). That is, the local network channels that have converted to digital HD transmission in your area. You may also need one of the new digital antennae now available, depending on the distance between you and the local channel's transmitter.

Comcast's availability of HD channels is currently a little limited (usually around 12-15 channels total with several of these being premium movie channels for which you must have a subscription). You will receive ESPN, Discovery and Comcast Sports Net HD channels with a minimum Standard Analog Cable (approx. 65-72 channels) subscription. The local HD network channels in your area would be available with a minimum Basic Analog Cable (approx. 20-40 channels) subscription.

All in all, not a bad deal for $5.00 per month to guarantee digital quality reception of the HD channels that you choose to receive.

PS - Comcast structures the HD portion of their service as a "box only" charge with no addtional charge for the channels themselves. Bearing in mind that you must have the correct service level subscription in order to view the traditional cable channels on their HD equivilent channel.

I hope this assists in answering your question.
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New member
Username: Cable_peon

Post Number: 3
Registered: Aug-05
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Earlier in this discussion, "cable girl" stated that there would be no improvement in reception quality of Comcast digital cable service vs. traditional analog services.

This is just not true (sorry "cable girl" - I am not attacking, just correcting).

Any digital cable service WILL improve the picture quality that you receive on the digital channel portion of transmission. Provided that your TV was manufactured within about the last 10-12 years. Since that time almost all TVs produced have been capable of higher resolution (higher number of scan lines) than the standard NTSC broadcast specification of 525 scan lines. The reason for this is the introduction of newer technology (ie. SVHS and then DVD) for peripheral devices attached to your TV.

Digital cable services certainly take advantage of this higher technology by providing "near DVD" quality signal.

The caveat here (at least for Comcast) is that the traditional analog services (Basic & Standard) are still analog even if you subscibe to digital services. It makes no difference that they pass through the digital box (they are not converted to digital signal by the box). So, for channels up to the 100 range, you will still be receiving analog signal and it will only be as good as the facilities, connectors, splitters and amplifiers at your home will provide.

This IS only a temporary state, as the FCC has mandated that ALL TV signal ("over the air", cable and satillite) must be digital by the end of 2008, extended from the end of 2006). The FCC is doing this in order to "open" more "over the air" bandwidth (broadcast digital signals take up much less transmission space than the traditional analog VHS & UHF signals) for use by "To Be Determined" applications.

Cable Pirates beware - - once the 100% conversion to digital signal has taken place, you will be Out Of Business! (That is unless you have access to highly technical labratory facilities and a few hundred thousand dollars to pump into research).

Just for the info.......
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Bronze Member
Username: Rf186

Post Number: 14
Registered: Sep-04
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"Reuben Franklin - - In order to receive the HD channels provided by Comcast, you WILL need an HD cable box (provided by Comcast at the rate of $5.00 per month, including universal remote) (or a CableCard, also provided by Comcast)."

Uh Cable Peon, isn't that what the quote from the faq section of comcast says? I was answering the anon above, not posing a question.
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New member
Username: Cable_peon

Post Number: 6
Registered: Aug-05
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Sorry.
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cable girl
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peon,

i saw a post by cable boy earlier saying that in some areas (not mine yet) there is a difference, here there is not. the analog channels are analog. digital is digital. no big reception difference, just better choices for more channels. apparently in some areas the portion that is now analog here would be digital as well as the digi nets when we make the same changes being made elsewhere, and in fact some techs were talking about that outside on break tonite so it is going to happen here, the problem is that techs have to go all over our area to make sure there are no leaks on any cable lines, very time consuming.

no offense taken on that.

i don't remember who said this, but whoever, the fact that you are not obligated indicates you are not bound by contract, comcast is. we are bound to provide the services and follow all fcc guidelines. you are not required to sign a commitment.

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Cable boy
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Okay first there is a difference between a digital picture and an analog picture. A digital picture is a better quality and a clearer or crisper(not sure if either of those are real words...)picture. Most people like myself that own a Sears or Target blue light special TV, we are not going to see much of a difference. those of you who are not Comcast gurnts and can afford a few grand on a tv for a HDTV, you WILL see quite a difference in the picture quality from nalog to digital. A picture that looked grainy now will be clear. This is evident just by looking on the message boards. I am glad to see people seeing a difference. It has caused quite a headache for us here. I know that by January 1st 2006 that there must be a digital feed on all channels. As far as how long we are obligated to continue an analog feed is unknown to me. I have looked but do not know. If anyone has that info it would be very helpful.
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Unregistered guest
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hi i bougth a 43in pioneer plasma tv with no cable and media box just wondering where i can get hold of cable and media box from? thanks

best regards
nick
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Cable boy
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As far as from yur cable provider? I think you are from the U.K. so I really dont know.
sorry,
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Anonymous
 
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I subscribed to Comcast Digital Cable last month and was receiving ALL channels for free. I thought it was some sort of promo. I had problems with the box and the cable guy swapped it out for a new one and changed IPPV to "On" on another box. Now I dont get all the channels on those two boxes, however, the third box I have still has IPPV "Off" and receives all channels. Does anyone know why this is?
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Cable boy
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What that means is that the DCT is not responding properly with our headend. The box may be brand new and not configured yet yo the area. This usually happens in 24-48 hours. The Box should eventually start showing the correct channels and the ones you dont subscribe to will say the approperiate Not Authorized. Otherwise the box will probably stop working eventually.
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Cablewatcher
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Cable Boy,
Thats what I thought too, but Its still working on the third box and has been working for almost 1 month. The tech had to phone in to change the IPPV so we could get VOD.

Thanks!
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plzhelp
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We just got digital cable plus hbo and a digital box on our downstairs tv, we have 6 other rooms with cable outlets already installed, but comcast says it will be 10.00 per room to hook up, is this true, or should the rooms work already since our family room tv works?