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Author Thread: I need help with my Sandisk mp3 player
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New member
Username: Karriebird2004

Post Number: 1
Registered: Mar-06
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I hope someone can help me. I just got sandisk not to long ago and it is already not working. It wont let me delete songs, and it says not enough DB please free 2mb. The stupid thing is not even full. When i hook it to my computer is says the music is on my player, but when i unhook it it says theres nothing on it. i need some serious help with my mp3. thanks.
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New member
Username: Zwhitr

Post Number: 2
Registered: Mar-06
Edit Post

Are you using Windows media player 10? my drive would not recognize songs put on by my other computer until I loaded MP10. I dont like being strapped to an os other than that its the bomb!

z
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New member
Username: Karriebird2004

Post Number: 3
Registered: Mar-06
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Yeah i tried that, it still will not let me delete my songs. I then tried to reformat it, and it wont let me do that either. got any other ideas i could try? I really like my sandisk, but it is not very user friendly.
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New member
Username: Zwhitr

Post Number: 3
Registered: Mar-06
Edit Post

Try to go into the menu settings and change the usb---auto-detect
---MSC

I just changed mine and now it looks like a regular device in exlorer now try and reformat I have tried it and it works fine but I can assume no responsibility for any adverse action you get good luck

let me know how it turns out
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New member
Username: Karriebird2004

Post Number: 4
Registered: Mar-06
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Yeah ive tried that before it still will not format. Do you have a m240 1gb?
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New member
Username: Zwhitr

Post Number: 4
Registered: Mar-06
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Yes I have the 1Gig model

karrie

What do you mean it won't let you format it.

Here is a little util for formating usb devices it might work try this link
http://homepage.ntlworld.com/hiren.thanki/downloads/files/usb_format.exe

ps.thanks for helping me find out that setting of usb>msc now I have a 1 gig jump drive/mp3 player can't wait til i try it on linux

z
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New member
Username: Karriebird2004

Post Number: 5
Registered: Mar-06
Edit Post

lol! your welcome. Thanks for all your help. The darn thing still would not work, so i took it back to Best Buy today, they gave me store credit because they were all sold out of the 1gb, so now i got to find something else to buy, got any ideas? I will look at the site, it might help me with my new mp3 that i get. Hey did u also know that if u go to the www.sandisk.com site that there is an update for the m240 1gb model. Its called a firm ware update. thanks for your help.
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New member
Username: Croodles

Louisville , KY
United States

Post Number: 1
Registered: Apr-06
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to anyone who can help! i got a sandisk mp3 player back in feb. and its messing up already. when ever i try to put songs on it, it says "the requested resource is in use". i dont know what to do! although it lets me remove the songs from it, it does not allow me to put new songs on it. i've tried this on three other computers and they all say the same thing. if there's any possible thing i can do, please tell me. i would be very greatful. thanks.
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New member
Username: Karriebird2004

Post Number: 6
Registered: Mar-06
Edit Post

Yeah, i had a problem similar with the sandisk mp3 too. They are not very user friendly, i had alot of problems with it. have u tried to format ur mp3 on the computer? also you can go to the website www.sandisk.com and get an update for it if it is the 1GB model. let me know i can tell u how to get the update on the site.
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New member
Username: Croodles

Louisville , KY
United States

Post Number: 2
Registered: Apr-06
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i'm also not so good at computers... can u walk me through how to format it from my computer, so i can try that and see where that gets me?
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New member
Username: Zwhitr

Post Number: 6
Registered: Mar-06
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Kayleen

Refer to my previous post on how to format.

You will need to change to this setting on the mp3 player if you are using media player 10 in windows. Other wise when new device pops up go to my computer double click and right-mouse click on the device drive e: .... which ever is your mp3 player (if it does not show up as a drive letter and says sandisk m240 or something like that then you have media player 10 and you will need to change the setting on your mp3 player)

once you have right clicked on the drive a context menu will pop up, click format then ok to format-------- make sure this is the device you want to delete. It will delete all data and songs on you current mp3 player.

give me you email addy and i will get you some screen shots

z
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New member
Username: Karriebird2004

Post Number: 7
Registered: Mar-06
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to get that update for your mp3 go to www.sandisk.com, click mp3 players, then click the m200series, then over to the side in a box it says firmware update click that, then download it to ur computer, and when it does pop up to download click save and save it to your desktop. after it is download it should automatically take u through the next steps. see if that would help.
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New member
Username: Croodles

Louisville , KY
United States

Post Number: 3
Registered: Apr-06
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thank you soooo much. you just saved me from wasting my good money to buy a whole new mp3 player. I tried Karrie's idea first and it worked. Since that sounded like the easier of the two i decided to try one and then i'd to the other if that one didnt work. Oh, my goodness, i am soooo greatful to you both, you have no idea. lol. thanks again.
much love,
Kayleen

btw, my email adress is CSI3sarasidle@aim.com if you guys wanna talk.
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New member
Username: Ineedhelp2

Post Number: 1
Registered: Apr-06
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I can't get the automatic/manuel box to come up. It came up the first time but I accidentally clicked out of it. I can't get my music on to he mp3 player without it. What do I do?
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New member
Username: Karriebird2004

Post Number: 8
Registered: Mar-06
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what box u talking about? what does the box usually say?
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New member
Username: Mkvl1490

Post Number: 5
Registered: Feb-06
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My problem is that i will give the song an artist name, but when i go to play it it says unknown artist. Not all songs just some
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New member
Username: Croodles

Louisville , KY
United States

Post Number: 4
Registered: Apr-06
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k,
did u try restarting your comp? 'cause whenever i plug my mp3 in, it gives me that option. Also, try opening Windows Media Player and then pluging in your mp3. Let me know if it helps.

MKVL1490,
my computer is doing the same thing at the moment, and i'm trying to figure it out. So just hang on a while. i'll see what i can do.
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New member
Username: Karriebird2004

Post Number: 9
Registered: Mar-06
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if you get on the internet while ur in windows media player and theres a thing somewhere that should say find info about cd, and it will find all the info of the songs and everything on the cd for you so when u download it on ur mp3 it will say what song.
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New member
Username: Cerealbox

Post Number: 1
Registered: Apr-06
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I have the same problem mentioned here by MKVL1490 concerning files having unknown artist, and unknown album when other songs from the same album were loaded at the same time and are fine. Has anyone made any progress in solving this problem?
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New member
Username: Gooddogandie

Post Number: 1
Registered: Apr-06
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I have a sandisk sansa m240 and it keeps turning on when i press it it goes through the beginning ads like normal, but then it shuts off. it turns on again without me touching it goes through th ads again and shuts off. it does this over and over again. any ideas???
ps.it also wont respand to the USB cable.
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New member
Username: Karriebird2004

Post Number: 10
Registered: Mar-06
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sounds like u will have to call the tech support for your sandisk. sorry.
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New member
Username: Phreeck

Post Number: 1
Registered: May-06
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Im pretty sure that this isn't too big of a deal, but I can't use MTP with my m240 but I think I can use MSC. I can't use winamp to transfer the files onto it unless it's MTP other wise I have to manually find every file I want to put on it. Does anyone know how I can fix this?
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New member
Username: Nicolechartrand

Post Number: 1
Registered: May-06
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i have a problem with my sandisk mp3 player. It lets me delete songs, but i dont know how to delete my voice recordings! Please, if you know how to help me, post something! Thanks alot.
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New member
Username: Johnspruett

Post Number: 1
Registered: May-06
Edit Post

I am trying to fix my sansa too from SanDisk
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New member
Username: Djmaddog

Post Number: 1
Registered: May-06
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i have a problem with m240 when i copy the songs i can listen to it once because when i shut it off and turn it back on i can see the files and i can play it but i cant hear anything any idea how to fix this
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New member
Username: K_kittel

Post Number: 1
Registered: Jun-06
Edit Post

how do i delete songs off my sandisk sansa m240 1 g. mosel mp3 player?
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New member
Username: K_kittel

Post Number: 2
Registered: Jun-06
Edit Post

how do i delete songs off my sandisk, m240, 1 gb. mp3 player?
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New member
Username: Johnspruett

Post Number: 2
Registered: May-06
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I don't know where this will post but here goes.

The Sandisk will accidently let you load improperly formated data onto it and once you do the disk is corrupted and the only thing you can do is politely go to the retailer and ask for an exchange. You can prevent this by only loading the proper formats onto the disk. Most of the time this error can be avoided by not clicking "synch" while playing streaming media. Try to keep the types of data loaded to the ones recommended on the box. My box says, "MP3, WMA, secure WMA and Audible audio file formats. Anything else and you are right back to returning it to the retailer. If you go beyond 30 days you wil have go to be extra polite or be willing to shell out $8 for an extended warranty on the exchange. Happy listening. The SanDisk players are great if you stay within the recommended formats. If you venture outside, they won't be worth the headache of continually having to return them.
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New member
Username: K_kittel

Post Number: 3
Registered: Jun-06
Edit Post

how do i delete songs off my sandisk, m240, 1 gb. mp3 player?
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New member
Username: Courtneykroll

Oakland, MI
USA

Post Number: 1
Registered: Jun-06
Edit Post

I have a sandisk e200 and it's been acting up lately. I went to turn it on today and a message said "load main image failed switch to recovery mode." i have no idea how to get to recovery mode. it doesnt say anywhere on the manuel or on the website. can anyone help me? PLEASE?!
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New member
Username: Minimom

Post Number: 1
Registered: Jun-06
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MY sandisk mp3 player seems to be stuck on the pause mode in the recordings after i deleted some stuff please help me thanks
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New member
Username: Soil

Post Number: 1
Registered: Jun-06
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I need help I recently uninstalled windows service pack sp2 and deleted everything (Including the folders) off my mp3 player and now whenever I add songs they don't show up on the mp3 player but they should be their because the megabites they take up are still missing, so what do you suggest I do? I've done everything in this thread but I still have this problem. Please help I don't want to return my 2nd mp3 player in 3 months :-(
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New member
Username: Soil

Post Number: 2
Registered: Jun-06
Edit Post

I fixed it on my own :-)
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Username: Randynature

Houston, Texas
USofA

Post Number: 1
Registered: Jun-06
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Hmm, new member here ... and all of this thread is not exactly inspiring to Mr. New SanDisk M240 owner me.
Myyyyyy prob is, I put some .wma files on my SD that I ripped onto it and, they show up in the window .... but won't play with any amount of coaxing. I see the empty progress bar just sitting there ... but ...won't play.

I just downloaded the latest firmware from SanDisk (thanks for the quick link from prev post!) and am going to try that .... but ... hey ... any idears? :-)
RN
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New member
Username: Randynature

Houston, Texas
USofA

Post Number: 2
Registered: Jun-06
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Hi ... me again ...let me add that my comment about, "..and all of this thread is not exactly inspiring to Mr. New SanDisk M240 owner me.", was not against all your great info and responses ... I just meant that I'm concerned about all the probs people are obviously having with this unit.
Okay ... thanks!
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New member
Username: Shortie

Post Number: 1
Registered: Jun-06
Edit Post

my sandisk mp3 player wont connect to the computer and let me put any songs on it
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New member
Username: Kborgstrand

Post Number: 1
Registered: Jul-06
Edit Post

How do you unprotect an audio file in Window Media Player 10?
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New member
Username: Soobahkey

Post Number: 1
Registered: Jul-06
Edit Post

Help....I have a Sandisk M240 MP3 Player which my Windows XP SP2 Desktop will not recognize. I plug it in, windows finds it, trys to install it,
but fails to sucessfully load drivers for it saying "USB Device Not nrecognized". Tried all USB ports, same problem. Other USB 2.0 devices work fine...flash drives, digital cameras, etc.
Tested the device ons someone else's laptop and it manages to recognize it. Called Sandisk support.....they were useless !!! Just told me to use it on another computer....
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Silver Member
Username: Sem

New York
USA

Post Number: 603
Registered: Mar-04
Edit Post

Going on a trip soon and wanted an inexpensive and easy way to bring along some music so picked up a 512mb Sandisk mp3 player for $44.95 at CC. So far not too impressed. Last night as a test I loaded about a dozen songs on it and then got the message above about needing to free up 8mb. After trying various things to no avail, I decided I'd take it back in the morning. It has the latest firmware so updating that wasn't an option. As a last ditch effort I decided to re-format the player through WinXP. That seemed to fix it somewhat - I can now add and see songs from my laptop. But when I hook it up to my deskside pc, it doesn't recognize any of the songs added from my laptop. So I added mp3's from my deskside pc, and....you guessed it...my laptop won't recognize those mp3's. Thankfully the player itself recognizes all the mp3s but what a kludgey setup. Both my laptop and my deskside are running Windows Media Player V10, and WinXP Pro. Has anyone else seen this strange behavior? If so, am I missing something obvious here?
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New member
Username: Deepak9705

Post Number: 1
Registered: Jul-06
Edit Post

hi i purchesd sandisk m240 last week.I tried to update my firmware from sandisk m240.After it done sucess fully,I switched it OFF.Now wen i tried to switched it ON,It is not getting ON & Windows is not recognising it.
Please help
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New member
Username: Cerealbox

Post Number: 2
Registered: Apr-06
Edit Post

The firmware update may have reset it to the MTP or “Auto Detect” USB mode in which case it won’t show up on your PC as another drive, in my case +Sansa m260 (H: ). It should however show up in WMP under the sync tab. If it isn’t showing up there try taking the battery out of the unit for a minute or so and then reinserting it. That might reset it. I would however recommend that you set it to “MSC” mode unless you use a subscription service, in which case you may need to run in MSC.
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New member
Username: Sunil_jayasheel

Bangalore

Post Number: 1
Registered: Aug-06
Edit Post

Hi I was copying songs from computer to mp3player, due unavoidable reason I cancelled and removed the usb port from the computer. From that time my mp3 player is not showing anything. Please help me on this issue.
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Silver Member
Username: Sem

New York
USA

Post Number: 616
Registered: Mar-04
Edit Post

Try rebooting your pc and let the OS rediscover your USB port.
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New member
Username: Nj22

Post Number: 1
Registered: Aug-06
Edit Post

i also need help with my sandisk i got it at x-mas and it wont turn on ive tryed changing the battery a couple tmes but it wont work!!! please help school is startibng soon and I would like to use it on the bus!!
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New member
Username: Mocktherock

Post Number: 1
Registered: Aug-06
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I'm having that problem with the Unknown Artist/Album and it's using the FILE name, not the song title...

I just bought the m240, 1GB model yesterday and spent loads of time uploading songs...only to discover that it wasn't sorting/naming them correctly.

It was suggested that you find the album info using Windows Media Player, well...the problem with this is the fact that I HAVE...and it doesn't change anything.

So, please excuse my insanely frustrated language, but what the hell can I do to get the correct information to show?
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New member
Username: Cerealbox

Post Number: 3
Registered: Apr-06
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mocktherock, I have had this problem with a new m260 since I purchased it. I haven't found anyway to fix it. I think I'm finally going to send it to Sandisk for repair.

G -
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New member
Username: Songlessinsf

Post Number: 1
Registered: Oct-06
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my sandisk mp3(the 512 ver) cannot be recognized and continuously flashes"initializing" on the player.....any clues as to a fix? thanx in advance
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Bronze Member
Username: Karriebird2004

Post Number: 11
Registered: Mar-06
Edit Post

Have you ever tried to download updates for it from their website. I dont remeber how to do it, but theres an update on their website.
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Silver Member
Username: Shantao

Homewood, IL
USA

Post Number: 141
Registered: Apr-04
Edit Post

about the "problem with the Unknown Artist/Album and it's using the FILE name, not the song title... "

Those songs, for whatever reason, do not have proper ID3 tags. In LIBRARY in Windows Media 10, find the song. Right Click on it and a menu will open.

You have 2 options. The first, Find file information - will search the net to find it. Sometimes this works and sometimes it doesn't.

Option 2 is Edit song info - this opens the ID3 tag editor. Just add artist, album name, etc, and save it.

Resync the player and you will no longer get the unknown artist, etc. message.
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New member
Username: Rob_petrini

Post Number: 1
Registered: Oct-06
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So I have the Sandisk M240 and when I connect it to my Mac Mini it says "not enough DB please free 4mb." However, when I go back to the player and try to format it through the menu, it will say the same message and not allow me to access the menu.

Any ideas??? I really don't want to get rid of this thing.
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Bronze Member
Username: Karriebird2004

Post Number: 12
Registered: Mar-06
Edit Post

yeah my players said that too, i got tired of trying to fix it, i had to return mine and i got another brand.
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New member
Username: Johnspruett

Post Number: 3
Registered: May-06
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I went to exchange my SanDisk. I have been careful not to put streaming media or anything other than what is written on the instructions an dth box as to the types of media it will work with. If even one wrong media gets on there, there is no way I know of to clear it off and be back to normal. From what I have read on here and from my personal experience, returning it is the only option. If they give you grief, show them a print out of this discussion group or contact management with SanDisk. all for now. john
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New member
Username: Dawes

Post Number: 1
Registered: Oct-06
Edit Post

RE Unknown Artist/Album:

I have the same problem with my C140 and in my case its not because the ID3 tags are missing or incomplete. I have an unknown artist folder that usually contains 3-4 songs (over 400 tracks on player right now). The funny thing is that these tracks can change as I add new songs to the player. In other words, the player moves