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Thread: Naim - above and beyond. Wow! |
    
Gold Member Username: My_rantz
Australia
Post Number: 2040
Registered: Nov-05
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| Posted on Friday, February 20, 2009 - 02:47 am: |
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This says so much for Naim here.
I called my Naim dealer, from whom I bought my speakers about a replacement remote for my CD5i as mine had died. He didn't have one. I emailed the distributor and he quoted me a figure that was a bit out of my reach.
Consequently I received an email from him saying that he would send a replacement gratis to my dealer - assuming I had purchased the player from him.
Reluctlantly I emailed him back to say that although I had purchased speakers from my dealer, I had acquired the CD5i on Ebay and I thanked him for his very kind offer anyway. And I thought that would be the end of it.
Until today. I just received another note from him telling me that he has sent a replacement remote to my dealer and for me to contact him to pick it up.
I'm flabbergasted and very thankful. How's that for service above and beyond the call of duty? |
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Gold Member Username: Frank_abela
Berkshire
UK
Post Number: 3573
Registered: Sep-04
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| Posted on Friday, February 20, 2009 - 08:22 am: |
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Interesting - I've never known a Naim remote control to die. Sure, they use up batteries, but actually die? Never...
Good service from the disty...too good really... |
Gold Member Username: Artk
Albany,
Oregon
USA
Post Number: 8987
Registered: Feb-05
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| Posted on Friday, February 20, 2009 - 10:40 am: |
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Outstanding MR. Always good to read about folks who understand the value of good service. |
Gold Member Username: Dmitchell
Ottawa,
Ontario
Canada
Post Number: 2141
Registered: Feb-07
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| Posted on Friday, February 20, 2009 - 07:12 pm: |
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So you received the remote from a Naim distributor and not Naim itself? That's interesting. |
Gold Member Username: My_rantz
Australia
Post Number: 2041
Registered: Nov-05
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| Posted on Friday, February 20, 2009 - 11:52 pm: |
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I guess he's looking after the brand name (Naim) he's responsible for here. That a remote only a few years old on this calibre of player should no longer operate would not do. Who knows what has transpired between the distributor and Naim. But because the remote is multi-tasking it would not be improbable to have a spare or two on hand. It's just a very decent thing to him to do and because of it my will to upgrade within the brand and dealer (when the time comes) has only been reinforced. |
Platinum Member Username: Nuck
Post Number: 11632
Registered: Dec-04
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| Posted on Saturday, February 21, 2009 - 08:07 am: |
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And spreading the word at home and abroad is a very fair trade for such exceptional service. Very good indeed! |
Gold Member Username: Dmitchell
Ottawa,
Ontario
Canada
Post Number: 2155
Registered: Feb-07
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| Posted on Saturday, February 21, 2009 - 09:21 am: |
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It's very smart on his part. A little goodwill goes a long way. |
Gold Member Username: Frank_abela
Berkshire
UK
Post Number: 3580
Registered: Sep-04
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| Posted on Thursday, February 26, 2009 - 10:13 am: |
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M.R.
<adopt deep voice>
You will be assimilated, along with all your friends on this forum...mwahahahaha... |
Silver Member Username: Soundgame
Richmond Hill Toronto,
Ontario
Canada
Post Number: 643
Registered: Jun-08
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| Posted on Thursday, February 26, 2009 - 12:11 pm: |
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Resistance is futile. |
Gold Member Username: My_rantz
Australia
Post Number: 2047
Registered: Nov-05
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| Posted on Thursday, February 26, 2009 - 04:50 pm: |
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Yeah well, I've just ordered a CD555 and a Supernait.
In my dreams. |
Gold Member Username: Frank_abela
Berkshire
UK
Post Number: 3586
Registered: Sep-04
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| Posted on Friday, February 27, 2009 - 10:39 am: |
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If you're gonna dream, dream good, it's gotta be:
CD555, NAC552, NAP500, SL2, n-Sub
Oh and throw in the HDX for background streaming... |
Gold Member Username: My_rantz
Australia
Post Number: 2050
Registered: Nov-05
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| Posted on Friday, February 27, 2009 - 05:57 pm: |
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That would be in my wife's nightmare, Frank! LOL! |
Silver Member Username: Jazzman71
Phoenix,
AZ
USA
Post Number: 574
Registered: Dec-07
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| Posted on Saturday, March 07, 2009 - 10:24 pm: |
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Very cool M.R. Naim just moved up the CS ladder. And it cost them what? $100?
"Interesting - I've never known a Naim remote control to die. Sure, they use up batteries, but actually die? Never..."
Which is exactly why they replaced it--my guess. |
